CA2106238A1 - Telecommunications answering feature method and apparatus - Google Patents

Telecommunications answering feature method and apparatus

Info

Publication number
CA2106238A1
CA2106238A1 CA002106238A CA2106238A CA2106238A1 CA 2106238 A1 CA2106238 A1 CA 2106238A1 CA 002106238 A CA002106238 A CA 002106238A CA 2106238 A CA2106238 A CA 2106238A CA 2106238 A1 CA2106238 A1 CA 2106238A1
Authority
CA
Canada
Prior art keywords
call
intercepted
called party
progress
party
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002106238A
Other languages
French (fr)
Other versions
CA2106238C (en
Inventor
Lloyd Malcolm Florence
Paul Michael Brennan
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Northern Telecom Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Northern Telecom Ltd filed Critical Northern Telecom Ltd
Publication of CA2106238A1 publication Critical patent/CA2106238A1/en
Application granted granted Critical
Publication of CA2106238C publication Critical patent/CA2106238C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5108—Secretarial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
    • H04M2203/308—Personal name recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4563—Voicemail monitoring during recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/20—Automatic or semi-automatic exchanges with means for interrupting existing connections; with means for breaking-in on conversations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

In a telephone system, if the telephone set of a called party is unavailable, an incoming call may progress to become intercepted at an attendant position or at a voice features server. A call take back feature permits the called party to be aware of an intercepted call progress so that the called party may retrieve the incoming call by going OFF HOOK and conversing directly with the calling party. A call screening feature is also available. The call screening feature permits the called party to hear the calling party's voice during an intercepted call progress via an audible link to the intercepted call progress. The called party may, at his discretion, retrieve the incoming call from the intercepted call progress by going OFF
HOOK and conversing directly with the calling party.
CA002106238A 1992-12-18 1993-09-15 Telecommunications answering feature method and apparatus Expired - Fee Related CA2106238C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US07/993284 1992-12-18
US07/993,284 US5712902A (en) 1992-12-18 1992-12-18 Telecommunications answering feature method and apparatus

Publications (2)

Publication Number Publication Date
CA2106238A1 true CA2106238A1 (en) 1994-06-19
CA2106238C CA2106238C (en) 2001-12-04

Family

ID=25539340

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002106238A Expired - Fee Related CA2106238C (en) 1992-12-18 1993-09-15 Telecommunications answering feature method and apparatus

Country Status (2)

Country Link
US (2) US5712902A (en)
CA (1) CA2106238C (en)

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US8494504B2 (en) * 2004-12-06 2013-07-23 Callwave Communications, Llc Methods and systems for telephony processing, including location based call transfers
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US7406222B2 (en) * 2006-02-16 2008-07-29 Pavel Kornilovich Composite evanescent waveguides and associated methods
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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0835015A2 (en) * 1996-10-02 1998-04-08 AT&T Corp. Advanced call waiting and messaging system
EP0835015A3 (en) * 1996-10-02 2000-03-01 AT&T Corp. Advanced call waiting and messaging system

Also Published As

Publication number Publication date
US5712902A (en) 1998-01-27
CA2106238C (en) 2001-12-04
US6014436A (en) 2000-01-11

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed