CA2179495A1 - Telecommunications system with notification hold - Google Patents

Telecommunications system with notification hold

Info

Publication number
CA2179495A1
CA2179495A1 CA002179495A CA2179495A CA2179495A1 CA 2179495 A1 CA2179495 A1 CA 2179495A1 CA 002179495 A CA002179495 A CA 002179495A CA 2179495 A CA2179495 A CA 2179495A CA 2179495 A1 CA2179495 A1 CA 2179495A1
Authority
CA
Canada
Prior art keywords
telecommunications device
hold
calling
called
telecommunications system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002179495A
Other languages
French (fr)
Other versions
CA2179495C (en
Inventor
Ronald F. Watts
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verizon Laboratories Inc
Original Assignee
Ronald F. Watts
Gte Laboratories Incorporated
Verizon Laboratories Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ronald F. Watts, Gte Laboratories Incorporated, Verizon Laboratories Inc. filed Critical Ronald F. Watts
Publication of CA2179495A1 publication Critical patent/CA2179495A1/en
Application granted granted Critical
Publication of CA2179495C publication Critical patent/CA2179495C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13546—Intelligent Peripheral

Abstract

Apparatus and a method of implementing a notification and hold service in a telephone network (50) is disclosed. A calling telecommunications device is placed on hold by the called telecommunications device (10, 12, 14, 16, 18, 20), and signals an auxiliary computer system (42) through a network switch that the calling telecommunications device (10 12, 14, 16, 18, 20) is to be disconnected from the called telecommunications device (10, 12, 14, 16, 18, 20). The calling telecommunications device (10, 12, 14, 16, 18, 20) is notified at a later time that the called telecommunications device (10, 12, 14 16, 18, 20) is no longer on hold. In another embodiment of the invention, the calling telecommunications device (10, 12, 14, 16, 18, 20) is connected to customer premise equipment which notifies that calling telecommunications device (10, 12, 14, 16, 18, 20) that the called telecommunications device (10, 12, 14, 16, 18, 20) is no longer on hold.
CA002179495A 1993-12-23 1994-12-22 Telecommunications system with notification hold Expired - Lifetime CA2179495C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/173,385 1993-12-23
US08/173,385 US5668861A (en) 1993-12-23 1993-12-23 Telecommunications system with notification hold
PCT/US1994/014851 WO1995017790A1 (en) 1993-12-23 1994-12-22 Telecommunications system with notification hold

Publications (2)

Publication Number Publication Date
CA2179495A1 true CA2179495A1 (en) 1995-06-29
CA2179495C CA2179495C (en) 2005-03-22

Family

ID=22631769

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002179495A Expired - Lifetime CA2179495C (en) 1993-12-23 1994-12-22 Telecommunications system with notification hold

Country Status (5)

Country Link
US (1) US5668861A (en)
CN (1) CN1138398A (en)
BR (1) BR9408492A (en)
CA (1) CA2179495C (en)
WO (1) WO1995017790A1 (en)

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US7231031B2 (en) * 1997-02-26 2007-06-12 Qwest Communications International Inc. AIN call queuing
US6028922A (en) * 1997-09-03 2000-02-22 Lucent Technologies Inc. System for deferred call answering in a telecommunications system
US6031905A (en) * 1997-09-17 2000-02-29 At&T Corp Network-based call hold stand by
US6122346A (en) * 1997-10-20 2000-09-19 Grossman; Richard M. Telephone on-hold response system
US6157709A (en) * 1997-12-11 2000-12-05 At&T Corp. Method and apparatus for branding delivered calls
JPH11331425A (en) * 1998-05-08 1999-11-30 Matsushita Electric Ind Co Ltd Telephone system with automatic call termination detection means
US6501750B1 (en) * 1998-06-05 2002-12-31 Siemens Information & Communication Networks, Inc. Method and device for device-to-device enablement of camp-on capability
US7929516B2 (en) * 1998-06-12 2011-04-19 Mci Communications Corporation Intelligent services network using a switch controller
US6219415B1 (en) * 1998-07-08 2001-04-17 Lucent Technologies Inc. Call hold state notification across a communications network
US6563916B1 (en) * 1998-07-08 2003-05-13 Lucent Technologies Inc. System for transmitting a change in call queued/hold state across a communications network
FI981670A (en) * 1998-07-28 2000-01-29 Abacus Solutions Oy Method and system for providing a service in a telephone network and / or in a mobile telephone network
US6154644A (en) * 1998-09-08 2000-11-28 Telefonaktiebolaget L M Ericsson System and method of implementing an interactive callback feature in a radio telecommunications network
EP1166540A2 (en) 1999-04-01 2002-01-02 Callwave Inc. Method and apparatus for providing expanded telecommunications service
US7555110B2 (en) 1999-04-01 2009-06-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US6690776B1 (en) 1999-04-12 2004-02-10 Conexant Systems, Inc. Communication on hold notifier
US6731726B1 (en) 1999-04-12 2004-05-04 Conexant Systems, Inc. Communication on hold
US6704399B1 (en) 1999-04-12 2004-03-09 Conexant Systems, Inc. Quick connect parameter exchange
USRE42661E1 (en) 1999-04-12 2011-08-30 V-Dot Technologies, Llc Method and apparatus for fast V.90 modem startup
US6819749B1 (en) * 1999-04-12 2004-11-16 Mindspeed Technologies, Inc. Method and apparatus for fast V.90 modem startup
US6912276B1 (en) * 1999-04-12 2005-06-28 Silicon Laboratories, Inc. Modem on hold
US7688958B2 (en) 2000-03-31 2010-03-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
CA2310187A1 (en) * 2000-06-02 2001-12-02 Daniel Wilk Method and system for call holding
EP1312198A1 (en) * 2000-08-23 2003-05-21 Conexant Systems, Inc. Communication on hold notifier
US6968174B1 (en) 2001-03-22 2005-11-22 Callwave, Inc. Call routing apparatus
US7839987B1 (en) 2001-11-01 2010-11-23 Callwave, Inc. Methods and systems for creating a dynamic call log and contact records
US8705710B2 (en) 2001-11-01 2014-04-22 Callwave Communications, Llc Methods and systems for telephony call completion
US6738461B2 (en) 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
US6879677B2 (en) 2001-11-01 2005-04-12 Callwave, Inc. Methods and systems for telephony call completion
US7460653B2 (en) 2003-03-07 2008-12-02 Callwave, Inc. Apparatus and methods for telecommunication authentication
US7474432B1 (en) 2004-03-05 2009-01-06 Callwave, Inc. Methods and systems for fax routing
US7480065B1 (en) 2004-03-05 2009-01-20 Callwave, Inc. Facsimile telecommunications system and method
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
US8542813B2 (en) * 2004-11-02 2013-09-24 Cisco Technology, Inc. Method and system for providing a camp-on service in telecommunications
US8107609B2 (en) 2004-12-06 2012-01-31 Callwave, Inc. Methods and systems for telephony call-back processing
US8494504B2 (en) 2004-12-06 2013-07-23 Callwave Communications, Llc Methods and systems for telephony processing, including location based call transfers
US7409048B2 (en) 2004-12-09 2008-08-05 Callwave, Inc. Call processing and subscriber registration systems and methods
US8000455B1 (en) 2004-12-09 2011-08-16 Callwave, Inc. Methods and systems for call processing
US7852749B2 (en) * 2005-04-06 2010-12-14 Callwave, Inc. Methods and systems for routing telecommunications
US7965825B1 (en) 2005-05-02 2011-06-21 Callwave, Inc. Methods and systems for transferring voice messages and faxes over a network
US7808936B2 (en) 2005-05-09 2010-10-05 J2 Global Communications, Inc. Systems and methods for facsimile echo cancellation
US8369311B1 (en) 2005-07-01 2013-02-05 Callwave Communications, Llc Methods and systems for providing telephony services to fixed and mobile telephonic devices
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US8401163B1 (en) 2005-10-18 2013-03-19 Callwave Communications, Llc Methods and systems for call processing and for providing call progress status over a network
US8165572B1 (en) 2006-02-22 2012-04-24 Callwave, Inc. Methods and systems for call processing in a wireline and wireless network
US8270582B1 (en) 2006-04-05 2012-09-18 Callwave, Inc. Methods and systems for routing calls
US8085922B1 (en) 2006-05-01 2011-12-27 Callwave, Inc. Methods and systems for speed dialing
US8121626B1 (en) 2006-06-05 2012-02-21 Callwave, Inc. Method and systems for short message forwarding services
US8548447B1 (en) 2006-10-06 2013-10-01 Callwave Communications, Llc Methods and systems for blocking unwanted telecommunications
US8447285B1 (en) 2007-03-26 2013-05-21 Callwave Communications, Llc Methods and systems for managing telecommunications and for translating voice messages to text messages
US8583746B1 (en) 2007-05-25 2013-11-12 Callwave Communications, Llc Methods and systems for web and call processing
US8526591B2 (en) 2010-12-21 2013-09-03 Bandwidth.Com, Inc. Systems and methods for implementing a hold-call-back feature in a telecommunications network

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4723273A (en) * 1985-09-25 1988-02-02 American Telephone And Telegraph Company, At&T Bell Laboratories Discretionary call forwarding
US4947421A (en) * 1987-12-23 1990-08-07 At&T Bell Laboratories Call waiting arrangement providing options to both a subsequent calling party and to the called party
US5007076A (en) * 1988-08-08 1991-04-09 At&T Bell Laboratories Call announcement arrangement
US4922490A (en) * 1988-08-08 1990-05-01 American Telephone And Telegraph Company Telephone station set
US4899358A (en) * 1988-08-08 1990-02-06 American Telephone And Telegraph Company At&T Bell Laboratories Call announcement arrangement
US4930152A (en) * 1988-08-31 1990-05-29 Bell Communications Research, Inc. Call return telephone service
US5034975A (en) * 1989-12-21 1991-07-23 At&T Bell Laboratories Voice announcement device for improving functionality of multi-line telephones
US5127047A (en) * 1990-02-20 1992-06-30 At&T Bell Laboratories Facsimile machine having user notification capability
US5185782A (en) * 1991-02-08 1993-02-09 A&T Bell Laboratories ACD arrangement for automatically returning a call at a time specified by the original caller

Also Published As

Publication number Publication date
CN1138398A (en) 1996-12-18
BR9408492A (en) 1997-08-26
CA2179495C (en) 2005-03-22
WO1995017790A1 (en) 1995-06-29
US5668861A (en) 1997-09-16

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Legal Events

Date Code Title Description
EEER Examination request
MKEX Expiry

Effective date: 20141222