CA2227729A1 - Method and system for delivery of email and alerting messages - Google Patents

Method and system for delivery of email and alerting messages

Info

Publication number
CA2227729A1
CA2227729A1 CA002227729A CA2227729A CA2227729A1 CA 2227729 A1 CA2227729 A1 CA 2227729A1 CA 002227729 A CA002227729 A CA 002227729A CA 2227729 A CA2227729 A CA 2227729A CA 2227729 A1 CA2227729 A1 CA 2227729A1
Authority
CA
Canada
Prior art keywords
message
codes
escape sequence
sender
routing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002227729A
Other languages
French (fr)
Other versions
CA2227729C (en
Inventor
Donnie Henderson
Lawrence David Jackel
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of CA2227729A1 publication Critical patent/CA2227729A1/en
Application granted granted Critical
Publication of CA2227729C publication Critical patent/CA2227729C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/222—Monitoring or handling of messages using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression

Abstract

A messaging system uses the standard email subject line to control where a message gets delivered, when a message gets delivered and the appearance of a message when it gets delivered. This enables a company to use its standard intranet email system as a pseudo real-time messaging transport with a range of delivery options. Several codes control the features of the alerting message, and a predefined escape sequence for use by the sender is recognizable by a dedicated server. This escape sequence enables these codes. By placing the escape sequence in a predetermined location in each message, the sender indicates to the system that codes for controlling the features of the alerting message follow the escape sequence. Using these codes, the user can then specify when, how often and in what manner the alert message is displayed to the recipient in a window on the recipient's workstation. In addition, the sender can certain aspects of message routing and delivery using these codes. In addition, routing of the message within the network can be controlled by the sender in the same manner by specifying a particular routing within the subject line of the message following the escape sequence. This includes routing the message to a facsimile, a pager or a telephone, or voice mail system. This is in addition to the normal email address used in the message.
CA002227729A 1997-03-13 1998-01-22 Method and system for delivery of email and alerting messages Expired - Fee Related CA2227729C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/816,608 1997-03-13
US08/816,608 US6185603B1 (en) 1997-03-13 1997-03-13 Method and system for delivery of e-mail and alerting messages

Publications (2)

Publication Number Publication Date
CA2227729A1 true CA2227729A1 (en) 1998-09-13
CA2227729C CA2227729C (en) 2002-03-19

Family

ID=25221112

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002227729A Expired - Fee Related CA2227729C (en) 1997-03-13 1998-01-22 Method and system for delivery of email and alerting messages

Country Status (4)

Country Link
US (1) US6185603B1 (en)
EP (1) EP0866586A1 (en)
JP (1) JP3073479B2 (en)
CA (1) CA2227729C (en)

Families Citing this family (215)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6564321B2 (en) 1995-04-28 2003-05-13 Bobo Ii Charles R Systems and methods for storing, delivering, and managing messages
GB2314729B (en) * 1995-12-19 2001-01-17 Motorola Inc Method and apparatus for rate governing communications
US6185603B1 (en) 1997-03-13 2001-02-06 At&T Corp. Method and system for delivery of e-mail and alerting messages
US5943478A (en) * 1997-04-04 1999-08-24 Flash Communications, Inc. System for immediate popup messaging across the internet
US6792084B1 (en) 1997-09-08 2004-09-14 Mci, Inc. Single telephone number access to multiple communications services
US6708203B1 (en) * 1997-10-20 2004-03-16 The Delfin Project, Inc. Method and system for filtering messages based on a user profile and an informational processing system event
US6917962B1 (en) 1997-10-22 2005-07-12 Brokercom Inc. Web-based groupware system
DE19757915C2 (en) * 1997-12-24 2002-04-18 Deutsche Telekom Ag Process for improving the e-mail information service
US6606373B1 (en) * 1997-12-31 2003-08-12 Weblink Wireless, Inc. Controller for use with communications systems for generating a condensed text message index
JPH11212892A (en) * 1998-01-26 1999-08-06 Brother Ind Ltd Internet facsimile equipment
US7185332B1 (en) 1998-03-25 2007-02-27 Symantec Corporation Multi-tiered incremental software updating
JP3810208B2 (en) * 1998-04-20 2006-08-16 株式会社リコー Communication terminal device
US7209955B1 (en) * 1998-05-29 2007-04-24 Research In Motion Limited Notification system and method for a mobile data communication device
US7209949B2 (en) * 1998-05-29 2007-04-24 Research In Motion Limited System and method for synchronizing information between a host system and a mobile data communication device
US8516055B2 (en) * 1998-05-29 2013-08-20 Research In Motion Limited System and method for pushing information from a host system to a mobile data communication device in a wireless data network
US6438585B2 (en) * 1998-05-29 2002-08-20 Research In Motion Limited System and method for redirecting message attachments between a host system and a mobile data communication device
US20020049818A1 (en) * 1998-05-29 2002-04-25 Gilhuly Barry J. System and method for pushing encrypted information between a host system and a mobile data communication device
US7266365B2 (en) * 1998-05-29 2007-09-04 Research In Motion Limited System and method for delayed transmission of bundled command messages
US6779019B1 (en) * 1998-05-29 2004-08-17 Research In Motion Limited System and method for pushing information from a host system to a mobile data communication device
US6219694B1 (en) * 1998-05-29 2001-04-17 Research In Motion Limited System and method for pushing information from a host system to a mobile data communication device having a shared electronic address
US6597688B2 (en) 1998-06-12 2003-07-22 J2 Global Communications, Inc. Scalable architecture for transmission of messages over a network
US20030120775A1 (en) * 1998-06-15 2003-06-26 Compaq Computer Corporation Method and apparatus for sending address in the message for an e-mail notification action to facilitate remote management of network devices
US6665687B1 (en) 1998-06-26 2003-12-16 Alexander James Burke Composite user interface and search system for internet and multimedia applications
US7269585B1 (en) * 1998-06-26 2007-09-11 Alexander James Burke User interface and search system for local and remote internet and other applications
US7167255B1 (en) * 1998-07-31 2007-01-23 Canon Kabushiki Kaisha Method for displaying desired message in display unit of data processing apparatus for various processes
US8225363B1 (en) * 1998-08-14 2012-07-17 International Business Machines Corporation Wireless information transfer and interactive television system
US6854007B1 (en) * 1998-09-17 2005-02-08 Micron Technology, Inc. Method and system for enhancing reliability of communication with electronic messages
US6643684B1 (en) * 1998-10-08 2003-11-04 International Business Machines Corporation Sender- specified delivery customization
JP3183276B2 (en) * 1998-10-30 2001-07-09 日本電気株式会社 E-mail arrival notification method and recording medium recording e-mail arrival notification program
US6631368B1 (en) 1998-11-13 2003-10-07 Nortel Networks Limited Methods and apparatus for operating on non-text messages
US6249808B1 (en) * 1998-12-15 2001-06-19 At&T Corp Wireless delivery of message using combination of text and voice
JP4086393B2 (en) * 1998-12-25 2008-05-14 キヤノン株式会社 COMMUNICATION SYSTEM, COMMUNICATION DEVICE, AND CONTROL METHOD THEREOF
US6529942B1 (en) * 1998-12-28 2003-03-04 Gateway, Inc System and method for providing recipient specific formats for electronic mail
US8700696B2 (en) * 1998-12-30 2014-04-15 Software Management, Inc. Method and system for conducting a plurality of cyber-based conventions
US7702720B1 (en) 1998-12-30 2010-04-20 Software Management, Inc. Method and system for conducting a plurality of cyber-based conventions
US6442593B1 (en) * 1999-02-01 2002-08-27 Sony Corporation Methods and apparatus for transmitting prioritized electronic mail messages
US6351523B1 (en) * 1999-03-22 2002-02-26 Sharp Laboratories Of America, Inc. Method and apparatus for management of EMail originated by thin client devices
JP3401719B2 (en) * 1999-03-30 2003-04-28 パナソニック コミュニケーションズ株式会社 Image communication device and electronic mail communication method
US6671718B1 (en) * 1999-06-28 2003-12-30 Mark Meister Email client application incorporating an active transmit authorization request
EP1067741A1 (en) * 1999-07-05 2001-01-10 CANAL+ Société Anonyme Method and apparatus for use with E-mail
US7120865B1 (en) * 1999-07-30 2006-10-10 Microsoft Corporation Methods for display, notification, and interaction with prioritized messages
US7194681B1 (en) * 1999-07-30 2007-03-20 Microsoft Corporation Method for automatically assigning priorities to documents and messages
US6714967B1 (en) * 1999-07-30 2004-03-30 Microsoft Corporation Integration of a computer-based message priority system with mobile electronic devices
US6622160B1 (en) * 1999-07-30 2003-09-16 Microsoft Corporation Methods for routing items for communications based on a measure of criticality
GB2353679A (en) * 1999-08-25 2001-02-28 Ibm Prioritized display of messages
US7149893B1 (en) * 1999-09-07 2006-12-12 Poofaway.Com, Inc. System and method for enabling the originator of an electronic mail message to preset an expiration time, date, and/or event, and to control processing or handling by a recipient
AUPQ449399A0 (en) * 1999-12-07 2000-01-06 Automatic Pty Ltd Internet redirection methods
JP2001167012A (en) * 1999-12-08 2001-06-22 Sharp Corp Electronic mail system having important message display control function
US7099855B1 (en) 2000-01-13 2006-08-29 International Business Machines Corporation System and method for electronic communication management
FR2805111B1 (en) * 2000-02-11 2003-09-26 Sagem METHOD FOR THE PERFORMANCE OF A TASK BY A MULTI-TASK COMPUTER SERVER, ON REQUEST FROM A TELEPHONE TERMINAL
US20010034769A1 (en) * 2000-03-06 2001-10-25 Rast Rodger H. System and method of communicating temporally displaced electronic messages
AUPQ627700A0 (en) * 2000-03-17 2000-04-15 Nuc-One Enterprises Pty Ltd Email alert device
US9736209B2 (en) 2000-03-17 2017-08-15 Facebook, Inc. State change alerts mechanism
US7624172B1 (en) 2000-03-17 2009-11-24 Aol Llc State change alerts mechanism
AU2003236451B9 (en) * 2000-03-17 2006-02-02 Emad Communications (International) Pty Ltd Email Alert Device and Method
GB2403319B (en) * 2000-03-17 2005-02-23 Emad Comm Alert device and method
US7984104B1 (en) 2000-04-03 2011-07-19 West Corporation Method and system for content driven electronic messaging
US7062535B1 (en) 2000-04-03 2006-06-13 Centerpost Communications, Inc. Individual XML message processing platform
EP1410231A4 (en) * 2000-04-03 2005-02-23 Juergen Stark Method and system for content driven electronic messaging
WO2001078319A2 (en) * 2000-04-10 2001-10-18 Research In Motion Limited System and method for bundling information
US20020024940A1 (en) * 2000-06-08 2002-02-28 Smith Scott R. Method and apparatus for a communication system having multiple service functionality
JP4454796B2 (en) * 2000-06-09 2010-04-21 キヤノン株式会社 COMMUNICATION DEVICE, ITS CONTROL METHOD, AND STORAGE MEDIUM
US9699129B1 (en) 2000-06-21 2017-07-04 International Business Machines Corporation System and method for increasing email productivity
US6408277B1 (en) * 2000-06-21 2002-06-18 Banter Limited System and method for automatic task prioritization
US8290768B1 (en) 2000-06-21 2012-10-16 International Business Machines Corporation System and method for determining a set of attributes based on content of communications
US6754484B1 (en) * 2000-07-10 2004-06-22 Nokia Corporation Short messaging using information beacons
US6981252B1 (en) 2000-07-14 2005-12-27 Symantec Corporation Method and apparatus for automatically uninstalling software on a network
US6920483B1 (en) * 2000-08-31 2005-07-19 International Business Machines Corporation Notification of automatically forwarded electronic mail messages in a data processing system
US20020040387A1 (en) * 2000-09-29 2002-04-04 Lessa Andre Santos Method for tracing an electronic mail message
JP4293721B2 (en) * 2000-10-13 2009-07-08 富士通株式会社 Portable electronic viewer system
JP2002132663A (en) * 2000-10-20 2002-05-10 Nec Corp Information communication system and its communication method and recording medium with communication program recorded thereon
FI114364B (en) * 2000-11-22 2004-09-30 Nokia Corp Data transfer
JP2002169761A (en) * 2000-12-01 2002-06-14 Fujitsu Ltd Multimedia data electronic mail system
FI111595B (en) * 2000-12-20 2003-08-15 Nokia Corp Arrangements for the realization of multimedia messaging
WO2002052798A2 (en) * 2000-12-22 2002-07-04 Research In Motion Limited Wireless router system and method
US20020087683A1 (en) * 2000-12-28 2002-07-04 Nokia Corporation WAP network printing
US7644057B2 (en) * 2001-01-03 2010-01-05 International Business Machines Corporation System and method for electronic communication management
US20020091774A1 (en) * 2001-01-08 2002-07-11 Kokoro Imamura Method and system for retrieving electronic mail for a plurality of users over a single device
US6981018B2 (en) * 2001-01-09 2005-12-27 Hewlett-Packard Development Company, L.P. System and method for posting a document
US20020169895A1 (en) * 2001-01-17 2002-11-14 Rajiv Anand Intelligent alerts
CA2368404C (en) * 2001-01-18 2005-08-09 Research In Motion Limited Unified messaging system and method
US7013350B2 (en) * 2001-02-16 2006-03-14 Microsoft Corporation System setting flags based on address types in destination address field of a message to indicate different transports to deliver the message
CA2372647C (en) * 2001-02-20 2010-05-04 Research In Motion Limited System and method for administrating a wireless communication network
WO2002069108A2 (en) * 2001-02-26 2002-09-06 Eprivacy Group, Inc. System and method for controlling distribution of network communications
US7647411B1 (en) 2001-02-26 2010-01-12 Symantec Corporation System and method for controlling distribution of network communications
EP1339002A1 (en) * 2001-02-28 2003-08-27 Sap Ag Computer system for business applications with alert notification
CA2641610C (en) * 2001-03-09 2010-09-14 Research In Motion Limited Advanced voice and data operations in a mobile data communication device
US20020132609A1 (en) * 2001-03-14 2002-09-19 Lewis Allan D. Scalable and secure messaging system for a wireless network
US7512407B2 (en) * 2001-03-26 2009-03-31 Tencent (Bvi) Limited Instant messaging system and method
DE10117895A1 (en) * 2001-04-10 2002-10-17 Siemens Ag Information transmission device for multimedia messaging service has identification for information importance transmitted alongside prepared information
JP2002319975A (en) * 2001-04-24 2002-10-31 Hitachi Ltd Method and system for managing e-mail
WO2002093849A2 (en) * 2001-05-16 2002-11-21 Kasten Chase Applied Research Limited System for secure electronic information transmission
US7085812B1 (en) * 2001-08-06 2006-08-01 Bellsouth Intellectual Property Corporation System and method for selective application of email delivery options
US7317699B2 (en) * 2001-10-26 2008-01-08 Research In Motion Limited System and method for controlling configuration settings for mobile communication devices and services
US20030208544A1 (en) * 2001-10-30 2003-11-06 Oki Data Americas, Inc. Multifunction e-mail server
AU2002350336A1 (en) * 2001-12-07 2003-06-17 Research In Motion Limited System and method of managing information distribution to mobile stations
US20030182383A1 (en) * 2002-02-12 2003-09-25 Xiaopeng He Enterprise electronic mail filtering and notification system
JP2005518114A (en) * 2002-02-14 2005-06-16 アバイア テクノロジー コーポレーション Presence tracking and namespace interconnect technology
US7415417B2 (en) * 2002-03-15 2008-08-19 Avaya Technology Corp. Presence awareness agent
US7032225B2 (en) * 2002-04-23 2006-04-18 International Business Machines Corporation Object-oriented framework for document routing service in a content management system
US20030233413A1 (en) * 2002-06-13 2003-12-18 International Business Machines Corporation Method and apparatus for scheduling delivery of electronic mail messages
US20080046592A1 (en) 2002-06-26 2008-02-21 Research In Motion Limited System and Method for Pushing Information Between a Host System and a Mobile Data Communication Device
US9124447B2 (en) * 2002-07-26 2015-09-01 International Business Machines Corporation Interactive client computer communication
US7720910B2 (en) * 2002-07-26 2010-05-18 International Business Machines Corporation Interactive filtering electronic messages received from a publication/subscription service
US7979297B1 (en) * 2002-08-19 2011-07-12 Sprint Communications Company L.P. Order tracking and reporting tool
US7298836B2 (en) * 2002-09-24 2007-11-20 At&T Bls Intellectual Property, Inc. Network-based healthcare information systems
US7376704B2 (en) * 2002-09-24 2008-05-20 At&T Delaware Intellectual Property, Inc. Methods, systems, and products for converting between legacy systems
EP1561320A1 (en) * 2002-09-30 2005-08-10 Corposoft Ltd. Method and devices for prioritizing electronic messages
US20080261633A1 (en) 2002-10-22 2008-10-23 Research In Motion Limited System and Method for Pushing Information from a Host System to a Mobile Data Communication Device
US8005919B2 (en) 2002-11-18 2011-08-23 Aol Inc. Host-based intelligent results related to a character stream
US7640306B2 (en) 2002-11-18 2009-12-29 Aol Llc Reconfiguring an electronic message to effect an enhanced notification
US8965964B1 (en) 2002-11-18 2015-02-24 Facebook, Inc. Managing forwarded electronic messages
CA2506585A1 (en) 2002-11-18 2004-06-03 Valerie Kucharewski People lists
US7428580B2 (en) 2003-11-26 2008-09-23 Aol Llc Electronic message forwarding
US8122137B2 (en) 2002-11-18 2012-02-21 Aol Inc. Dynamic location of a subordinate user
US7590696B1 (en) 2002-11-18 2009-09-15 Aol Llc Enhanced buddy list using mobile device identifiers
US7899862B2 (en) 2002-11-18 2011-03-01 Aol Inc. Dynamic identification of other users to an online user
US7620735B2 (en) * 2002-11-20 2009-11-17 Corybant, Inc. Interactive voice enabled email notification and alert system and method
FR2847406B1 (en) * 2002-11-20 2005-01-14 Cegetel METHOD AND MODULAR DEVICE FOR TRACING A MULTIMEDIA MESSAGE THROUGH A TELECOMMUNICATIONS NETWORK
US7023980B2 (en) * 2002-12-04 2006-04-04 Avaya Technology Corp. Outbound dialing decision criteria based
US7620170B2 (en) 2002-12-31 2009-11-17 At&T Intellectual Property I, L.P. Computer telephony integration (CTI) complete customer contact center
US7573999B2 (en) 2002-12-31 2009-08-11 At&T Intellectual Property I, L.P. Computer telephony integration (CTI) complete healthcare contact center
US7474741B2 (en) * 2003-01-20 2009-01-06 Avaya Inc. Messaging advise in presence-aware networks
US7440567B2 (en) * 2003-01-27 2008-10-21 At&T Intellectual Property I, L.P. Healthcare virtual private network methods and systems
US8149823B2 (en) * 2003-01-27 2012-04-03 At&T Intellectual Property I, L.P. Computer telephony integration (CTI) systems and methods for enhancing school safety
US7248688B2 (en) * 2003-01-27 2007-07-24 Bellsouth Intellectual Property Corporation Virtual physician office systems and methods
US20050021540A1 (en) * 2003-03-26 2005-01-27 Microsoft Corporation System and method for a rules based engine
US20040205127A1 (en) 2003-03-26 2004-10-14 Roy Ben-Yoseph Identifying and using identities deemed to be known to a user
US7890960B2 (en) * 2003-03-26 2011-02-15 Microsoft Corporation Extensible user context system for delivery of notifications
US7827561B2 (en) * 2003-03-26 2010-11-02 Microsoft Corporation System and method for public consumption of communication events between arbitrary processes
US20040199598A1 (en) * 2003-04-03 2004-10-07 Kalfas Plato John System and method for email notification
US7373519B1 (en) 2003-04-09 2008-05-13 Symantec Corporation Distinguishing legitimate modifications from malicious modifications during executable computer file modification analysis
US8495002B2 (en) * 2003-05-06 2013-07-23 International Business Machines Corporation Software tool for training and testing a knowledge base
US20050187913A1 (en) * 2003-05-06 2005-08-25 Yoram Nelken Web-based customer service interface
GB2402578A (en) * 2003-06-04 2004-12-08 Research In Motion Ltd Selection of message transport in a communication device
US7653693B2 (en) 2003-09-05 2010-01-26 Aol Llc Method and system for capturing instant messages
US7111047B2 (en) * 2003-08-08 2006-09-19 Teamon Systems, Inc. Communications system providing message aggregation features and related methods
US20050055412A1 (en) * 2003-09-04 2005-03-10 International Business Machines Corporation Policy-based management of instant message windows
US20050055405A1 (en) * 2003-09-04 2005-03-10 International Business Machines Corporation Managing status information for instant messaging users
US8094804B2 (en) * 2003-09-26 2012-01-10 Avaya Inc. Method and apparatus for assessing the status of work waiting for service
JP2011015414A (en) * 2003-10-30 2011-01-20 Research In Motion Ltd System and method for formatting electronic message from mobile communication device
DE60305709T2 (en) * 2003-10-30 2007-05-24 Research In Motion Ltd., Waterloo System and method for formatting electronic reports of a mobile telecommunication terminal
US7224777B1 (en) 2003-12-03 2007-05-29 Union Beach, L.P. Time-controlled messaging system
US9398152B2 (en) * 2004-02-25 2016-07-19 Avaya Inc. Using business rules for determining presence
US11011153B2 (en) 2004-03-01 2021-05-18 Blackberry Limited Communications system providing automatic text-to-speech conversion features and related methods
US8538386B2 (en) 2004-03-01 2013-09-17 Blackberry Limited Communications system providing text-to-speech message conversion features using audio filter parameters and related methods
US7650170B2 (en) 2004-03-01 2010-01-19 Research In Motion Limited Communications system providing automatic text-to-speech conversion features and related methods
US7734032B1 (en) 2004-03-31 2010-06-08 Avaya Inc. Contact center and method for tracking and acting on one and done customer contacts
US8000989B1 (en) 2004-03-31 2011-08-16 Avaya Inc. Using true value in routing work items to resources
US7953859B1 (en) 2004-03-31 2011-05-31 Avaya Inc. Data model of participation in multi-channel and multi-party contacts
US20050232220A1 (en) * 2004-04-15 2005-10-20 Evans Gregory R Transmitting packet-based communication information
US7640307B2 (en) * 2004-04-19 2009-12-29 Bigstring Corporation Universal recallable, erasable, secure and timed delivery email
US7769154B1 (en) 2004-06-09 2010-08-03 Avaya Inc. Aggregated perceived presence
US20050276407A1 (en) * 2004-06-09 2005-12-15 Avaya Technology Corp. Telephony device ring determination by scheduler
US7983148B1 (en) 2004-07-12 2011-07-19 Avaya Inc. Disaster recovery via alternative terminals and partitioned networks
US8738412B2 (en) * 2004-07-13 2014-05-27 Avaya Inc. Method and apparatus for supporting individualized selection rules for resource allocation
US20060036695A1 (en) * 2004-08-12 2006-02-16 Rolnik Robert C Timed delivery of alert notifications based on user set criteria
US7702730B2 (en) 2004-09-03 2010-04-20 Open Text Corporation Systems and methods for collaboration
US7949121B1 (en) 2004-09-27 2011-05-24 Avaya Inc. Method and apparatus for the simultaneous delivery of multiple contacts to an agent
US8234141B1 (en) 2004-09-27 2012-07-31 Avaya Inc. Dynamic work assignment strategies based on multiple aspects of agent proficiency
JP2006189282A (en) * 2005-01-05 2006-07-20 Hitachi High-Technologies Corp Automatic analyzer
US7860932B2 (en) * 2005-04-04 2010-12-28 Asaf Fried Method and system for temporal delivery of email messages
CA2606193C (en) 2005-04-18 2015-03-17 Research In Motion Limited Method for providing wireless application privilege management
US7809127B2 (en) 2005-05-26 2010-10-05 Avaya Inc. Method for discovering problem agent behaviors
US7899868B1 (en) 2005-06-22 2011-03-01 Emc Corporation Method and apparatus for defining messaging identities
US7908326B1 (en) * 2005-06-22 2011-03-15 Emc Corporation Method and apparatus for managing messaging identities
US8244811B1 (en) * 2005-06-22 2012-08-14 Emc Corporation Method and apparatus for searching messaging identities
US7779042B1 (en) 2005-08-08 2010-08-17 Avaya Inc. Deferred control of surrogate key generation in a distributed processing architecture
US7822587B1 (en) 2005-10-03 2010-10-26 Avaya Inc. Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior
KR101147759B1 (en) * 2005-10-05 2012-05-25 엘지전자 주식회사 Transmitting/receiving system of digital broadcasting
US7752230B2 (en) * 2005-10-06 2010-07-06 Avaya Inc. Data extensibility using external database tables
US7787609B1 (en) 2005-10-06 2010-08-31 Avaya Inc. Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
US20070222559A1 (en) * 2005-11-17 2007-09-27 Nasa Headquarters Systems and Method for Delivery of Information
US7406222B2 (en) * 2006-02-16 2008-07-29 Pavel Kornilovich Composite evanescent waveguides and associated methods
US8737173B2 (en) * 2006-02-24 2014-05-27 Avaya Inc. Date and time dimensions for contact center reporting in arbitrary international time zones
US20070250576A1 (en) * 2006-04-21 2007-10-25 Shruti Kumar Method and system for automatically providing an abstract of a response message in a subject line of the response message
US8842818B2 (en) * 2006-06-30 2014-09-23 Avaya Inc. IP telephony architecture including information storage and retrieval system to track fluency
US8250152B2 (en) * 2006-08-03 2012-08-21 International Business Machines Corporation E-mail delivery options usability tool
US20080034044A1 (en) * 2006-08-04 2008-02-07 International Business Machines Corporation Electronic mail reader capable of adapting gender and emotions of sender
US7936867B1 (en) 2006-08-15 2011-05-03 Avaya Inc. Multi-service request within a contact center
US8391463B1 (en) 2006-09-01 2013-03-05 Avaya Inc. Method and apparatus for identifying related contacts
US8938063B1 (en) 2006-09-07 2015-01-20 Avaya Inc. Contact center service monitoring and correcting
US8811597B1 (en) 2006-09-07 2014-08-19 Avaya Inc. Contact center performance prediction
US7573996B1 (en) 2006-10-03 2009-08-11 Avaya Inc. Presence based callback
JP2008105209A (en) * 2006-10-24 2008-05-08 Brother Ind Ltd Image recorder
FR2911459B1 (en) * 2007-01-11 2009-04-03 Alcatel Lucent Sa SIGNALING METHOD FOR TAKING INTO ACCOUNT THE REASON OF THE APPEAL
US8150003B1 (en) 2007-01-23 2012-04-03 Avaya Inc. Caller initiated undivert from voicemail
US20080263158A1 (en) * 2007-04-19 2008-10-23 Del Cacho Carlos Method and Apparatus for Instant Messaging
US8179872B2 (en) 2007-05-09 2012-05-15 Research In Motion Limited Wireless router system and method
GB0709527D0 (en) * 2007-05-18 2007-06-27 Surfcontrol Plc Electronic messaging system, message processing apparatus and message processing method
US20080301247A1 (en) * 2007-06-01 2008-12-04 Memeo, Inc. Automatic file sharing over a network
US8762458B2 (en) 2007-06-29 2014-06-24 Microsoft Corporation Providing sender-selected sound items to conversation participants
US10671600B1 (en) 2007-07-24 2020-06-02 Avaya Inc. Communications-enabled dynamic social network routing utilizing presence
US8504534B1 (en) 2007-09-26 2013-08-06 Avaya Inc. Database structures and administration techniques for generalized localization of database items
US7962850B2 (en) * 2007-10-23 2011-06-14 International Business Machines Corporation Customizing email subjects for subscription generated email messages
GB0800436D0 (en) * 2008-01-11 2008-02-20 Blue Whale Systems Ltd A system and method for the augmentation of an electronic message display
DE102008004729A1 (en) * 2008-01-16 2009-07-23 T-Mobile Internationale Ag Procedure for sending an e-mail to any telephone number
US8856182B2 (en) 2008-01-25 2014-10-07 Avaya Inc. Report database dependency tracing through business intelligence metadata
US20100106795A1 (en) * 2008-10-29 2010-04-29 Motorol, Inc. Variable size message indicator in communication device
US8321514B2 (en) * 2008-12-30 2012-11-27 International Business Machines Corporation Sharing email
US20100293475A1 (en) * 2009-05-12 2010-11-18 International Business Machines Corporation Notification of additional recipients of email messages
US8352561B1 (en) 2009-07-24 2013-01-08 Google Inc. Electronic communication reminder technology
US8301581B2 (en) * 2009-09-24 2012-10-30 Avaya Inc. Group compositing algorithms for presence
US8131848B1 (en) 2009-09-29 2012-03-06 Jason Adam Denise Image analysis and communication device control technology
US8565386B2 (en) * 2009-09-29 2013-10-22 Avaya Inc. Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints
US8286085B1 (en) 2009-10-04 2012-10-09 Jason Adam Denise Attachment suggestion technology
US9516069B2 (en) * 2009-11-17 2016-12-06 Avaya Inc. Packet headers as a trigger for automatic activation of special-purpose softphone applications
JP5081272B2 (en) * 2010-04-14 2012-11-28 パナソニック株式会社 Information notification apparatus and method
US9589254B2 (en) 2010-12-08 2017-03-07 Microsoft Technology Licensing, Llc Using e-mail message characteristics for prioritization
US8249230B1 (en) 2012-01-09 2012-08-21 EC Data Systems, Inc. Scalable and flexible internet fax architecture
US8254538B1 (en) 2012-02-27 2012-08-28 EC Data Systems, Inc. Scalable and flexible internet fax architecture for processing outbound fax messages
GB2522229A (en) * 2014-01-17 2015-07-22 Adam Messulam Messaging system
US10277778B2 (en) 2014-06-24 2019-04-30 Ec Data Systems Inc. Audit logging for a secure, scalable and flexible internet fax architecture
US10447631B2 (en) 2015-03-06 2019-10-15 Microsoft Technology Licensing, Llc Enhanced acknowledgment for messages
US10715473B2 (en) 2018-07-24 2020-07-14 International Business Machines Corporation Optimized message exchange

Family Cites Families (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4837798A (en) 1986-06-02 1989-06-06 American Telephone And Telegraph Company Communication system having unified messaging
EP0386011A1 (en) * 1988-09-06 1990-09-12 Capricom S.A. System for the automatic notification of message reception in an electronic messaging system
JPH04280535A (en) 1991-03-08 1992-10-06 Matsushita Electric Ind Co Ltd Electronic mail reception notice equipment
JP3177684B2 (en) * 1991-03-14 2001-06-18 株式会社日立製作所 Email system
JPH04307830A (en) 1991-04-04 1992-10-30 Fuji Xerox Co Ltd Mail information processor
US5825865A (en) 1991-10-04 1998-10-20 Motorola, Inc. Temporary message routing and destination selection
US5333266A (en) * 1992-03-27 1994-07-26 International Business Machines Corporation Method and apparatus for message handling in computer systems
JPH05336160A (en) 1992-05-29 1993-12-17 Omron Corp Electronic information transmission reception method
US5363315A (en) * 1992-06-30 1994-11-08 Motorola, Inc. Method of communications between and within virtual radio interface standard layers
JPH06216935A (en) * 1993-01-18 1994-08-05 Fujitsu Ltd Electronic mail system
US5588009A (en) * 1994-02-03 1996-12-24 Will; Craig A. Personal paging, communications, and locating system
US5479408A (en) * 1994-02-22 1995-12-26 Will; Craig A. Wireless personal paging, communications, and locating system
US5561703A (en) * 1994-07-06 1996-10-01 Rolm Company System and method for integration of a paging server into a private branch exchange environment
US5619648A (en) * 1994-11-30 1997-04-08 Lucent Technologies Inc. Message filtering techniques
US5696486A (en) * 1995-03-29 1997-12-09 Cabletron Systems, Inc. Method and apparatus for policy-based alarm notification in a distributed network management environment
US5826269A (en) * 1995-06-21 1998-10-20 Microsoft Corporation Electronic mail interface for a network server
US5797098A (en) * 1995-07-19 1998-08-18 Pacific Communication Sciences, Inc. User interface for cellular telephone
JPH09200254A (en) 1996-01-19 1997-07-31 Sharp Corp Electronic mail display device
US5790790A (en) * 1996-10-24 1998-08-04 Tumbleweed Software Corporation Electronic document delivery system in which notification of said electronic document is sent to a recipient thereof
JP3245387B2 (en) 1996-12-02 2002-01-15 タバイエスペック株式会社 Special composition air supply device
US6185603B1 (en) 1997-03-13 2001-02-06 At&T Corp. Method and system for delivery of e-mail and alerting messages

Also Published As

Publication number Publication date
US6185603B1 (en) 2001-02-06
JP3073479B2 (en) 2000-08-07
EP0866586A1 (en) 1998-09-23
CA2227729C (en) 2002-03-19
JPH10275120A (en) 1998-10-13

Similar Documents

Publication Publication Date Title
CA2227729A1 (en) Method and system for delivery of email and alerting messages
EP0813161A3 (en) System for guaranteed E-mail delivery
ATE233035T1 (en) SYSTEM AND METHOD FOR TRANSMITTING TEXT MESSAGES WITH MULTIMEDIAL MESSAGE ATTACHMENTS IN A RADIO TRANSMISSION SYSTEM
WO2001075651A3 (en) Replacing an email attachment with an address specifying where the attachment is stored
CA2640595A1 (en) Telephonic voice message transmission control method
WO1998053603A8 (en) Method and apparatus for enabling a facsimile machine to be an e-mail client
DE69832524D1 (en) DEVICE AND METHOD FOR MONITORING THE DELIVERY OF UNRESTRICTED ELECTRONIC POST
ATE518361T1 (en) SYSTEM AND METHOD FOR STORING AND ACCESSING MULTIMEDIA MESSAGES
CA2192501A1 (en) Universal Message Storage System
WO2003027801A3 (en) Systems and methods for notification of electronic mail receipt in a shared computer environment via advanced intelligent network systems
EP1670197A3 (en) Messaging advice in presence-aware networks
GB9809969D0 (en) Computer E-mail with telephony support
AU2003281125A1 (en) Method and system for controlling messages in a communication network
WO2003023558A3 (en) System and method for remote delivery of email
CA2254803A1 (en) System and method for providing notification of a received electronic mail message
CA2414299A1 (en) Call management method responsive to network presence
EP1324580A3 (en) Call management system responsive to online presence in a network
WO2002061643A3 (en) Method and system for matching and exchanging unsorted messages via a communications network
US20140325003A1 (en) Message processing system
EP0371605A3 (en) Electronic mail systems
EP0729258A3 (en) Method in a communications system for providing an out-of-band signaling response based on predetermined conditions
WO1996014701A3 (en) Telephonic voice message transmission control method
WO2003105351A3 (en) System and method for the distribution of multimedia messaging service messages
WO1999064972A3 (en) E-mail prioritization
US20060101126A1 (en) Classifying multiple attention levels for message recipients

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20160122