CA2357394A1 - Methods and apparatus for using ain techniques to facilitate servicing of calls by a group of users - Google Patents
Methods and apparatus for using ain techniques to facilitate servicing of calls by a group of users Download PDFInfo
- Publication number
- CA2357394A1 CA2357394A1 CA002357394A CA2357394A CA2357394A1 CA 2357394 A1 CA2357394 A1 CA 2357394A1 CA 002357394 A CA002357394 A CA 002357394A CA 2357394 A CA2357394 A CA 2357394A CA 2357394 A1 CA2357394 A1 CA 2357394A1
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- CA
- Canada
- Prior art keywords
- computer
- telephone
- call
- operating
- telephone number
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/126—Interworking of session control protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
- H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
- H04M7/1295—Details of dual tone multiple frequency signalling
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
- H04Q3/0045—Provisions for intelligent networking involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
- H04M2203/5018—Initiating a conference during a two-party conversation, i.e. three-party-service or three-way-call
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/45—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place public-private interworking, e.g. centrex
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
- H04M7/0021—Details of Application Programming Interfaces
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
Abstract
AIN based call routing, transfer and conferencing methods and apparatus are disclosed. In various embodiments initial call routing is based on the availability of a party to service a call as determined from a computer system associated with the party selected to service the call. The party's computer system supports a telephone programming application interface (TAPI) which allows a telephone network server to determine the availability of the party selected to service the call from, in part, TAPI obtained telephone line status information. The network server supplies call related data to the computer system of the party assigned to service the call. Call transfer and conferencing operations along with the transfer of call related data are also supported. AIN mid-call triggers are used in some embodiments to support call transfer and conferencing operations.
Claims (5)
1. A call processing method, comprising the steps of:
operating a telephone switch to detect receipt of an incoming telephone call on a subscriber telephone line;
in response to detecting an incoming telephone call on the subscriber telephone line, operating the telephone switch to transmit a message to a service control point indicating receipt of a call on the subscriber telephone line;
operating the service control point to transmit a message to a first computer in response to the message transmitted by said telephone switch; and operating the first computer to select a first party to service the incoming call.
operating a telephone switch to detect receipt of an incoming telephone call on a subscriber telephone line;
in response to detecting an incoming telephone call on the subscriber telephone line, operating the telephone switch to transmit a message to a service control point indicating receipt of a call on the subscriber telephone line;
operating the service control point to transmit a message to a first computer in response to the message transmitted by said telephone switch; and operating the first computer to select a first party to service the incoming call.
2. The method of claim 1, further comprising:
operating the first computer to determine the availability of the first party to service the incoming call by contacting a second computer, the second computer being associated with the first party.
operating the first computer to determine the availability of the first party to service the incoming call by contacting a second computer, the second computer being associated with the first party.
3. The method of claim 2, wherein the second computer is coupled to a first telephone device by a communications link which supports computer and telephone interaction, the step of operating the first computer to determine the availability of the first party including:
obtaining telephone device status information from the second computer.
obtaining telephone device status information from the second computer.
4. The method of claim 3, further comprising:
operating the first computer to send call related information to the second computer.
operating the first computer to send call related information to the second computer.
5. The method of claim 4, further comprising:
operating the first computer to send a first telephone number corresponding to the first telephone device to the service control point; and operating the service control point to instruct the telephone switch to complete the incoming call using the first telephone number as the destination telephone number.
5. The method of claim 5, wherein the first telephone number is different from a telephone number used to route the incoming call to said subscriber telephone line.
7. The method of claim 1, further comprising:
operating the first computer to determine from a second computer if a telephone line associated with the first party is busy.
8. The method of claim 7, wherein determining from the second computer if the telephone line is busy includes using a telephone application programming interface to obtain telephone line status information.
9. The method of claim 7, further comprising:
in response to detecting that said telephone line is busy:
controlling the second computer to display a plurality of call disposition options; and operating the first computer to receive call disposition selection information from the second computer system.
10. The method claim 9, wherein the received call disposition information includes telephone number to which the incoming call should be completed, the method further comprising the step of:
transmitting the received telephone number to the service control point.
11. The method of claim 10, further comprising:
operating the service control point to transmit the received telephone number to the telephone switch;
and operating the telephone switch to complete the call to the telephone line corresponding to the received telephone number.
12. The method of claim 11, the method further comprising:
transmitting call related data to a third computer, the third computer being associated with a party to whom the received telephone number corresponds.
13. The method claim 9, wherein the received call disposition information includes a telephone number, the method further comprising:
operating the first computer to use the received telephone number to identify a third computer;
and transmitting to the third computer call related data.
14. The method of claim 13, further comprising:
transmitting the received telephone number to the service control point;
operating the service control point to transmit the received telephone number to the telephone switch;
and operating telephone switch to complete the call to the telephone line corresponding to the received telephone number.
15. A communications system comprising:
a telephone switch including trigger circuitry for detecting calls to a first telephone line on which a trigger is set, first telephone number being associated with the first telephone line;
a first subscriber telephone device coupled to the telephone switch by the first telephone, line;
a first computer coupled to the first subscriber telephone device by a communications link which supports the transmission of TAPI signals between the first computer and the first subscriber telephone device; and a second computer system coupled to the telephone switch and to the first computer, the second computer including a routine for determining, as a function of telephone line status information obtained from the first computer, a telephone number to be used to complete the routing of calls to the first telephone line which are detect by said trigger circuitry.
16. The system of claim 15, further comprising:
a service control point for coupling the telephone switch to the second computer system.
17. The system of claim 15, where said trigger circuitry is terminating attempt trigger circuitry.
18. The system of claim 17, further comprising:
a first Internet Protocol based computer network for coupling the first computer to the second computer.
19. The system of claim 18, further comprising:
a second Internet Protocol based computer network for coupling the second computer to the service control point; and wherein the second computer system includes a routine for controlling the transmission of call related data to the first computer system over said first Internet Protocol based computer network.
20. The system of claim 19, further comprising;
a signaling system seven communications link for coupling the service control point to said telephone switch.
21. A communications method, comprising:
operating a first computer to contact a second computer to determine status of a telephone line coupled to the second computer system; and performing a call routing operation as a function of the determined status of the telephone line coupled to the second computer system.
22. The method of claim 21, wherein performing a call routing operation includes:
operating the first computer to supply a telephone number to a service control point ; and routing an incoming call to a telephone line identified by said telephone number.
23. The method of claim 22, wherein routing an incoming call includes:
operating the service control point to send a message to a telephone switch to route the incoming call using said telephone number.
24. The method of claim 23, further comprising, prior to operating the first computer contact the second computer:
triggering, in response to said incoming call, a terminating attempt trigger set on a first telephone service subscriber line corresponding to a service subscriber telephone number; and contacting the service control point for call processing instructions in response to triggering of the terminating attempt trigger.
25. The method of claim 24, further comprising, prior to operating the first computer to contact the second computer:
operating the service control point to transmit a message including the service subscriber telephone number to the first computer; and operating the first computer to select a party to service said incoming call.
26. The method of claim 25, wherein the step of operating the first computer to supply a telephone number to a service control point includes:
selecting as said telephone number to be supplied to the service control point, a telephone number corresponding to the party selected to service said incoming call.
27. Each and every novel feature or novel combination of features herein disclosed.
operating the first computer to send a first telephone number corresponding to the first telephone device to the service control point; and operating the service control point to instruct the telephone switch to complete the incoming call using the first telephone number as the destination telephone number.
5. The method of claim 5, wherein the first telephone number is different from a telephone number used to route the incoming call to said subscriber telephone line.
7. The method of claim 1, further comprising:
operating the first computer to determine from a second computer if a telephone line associated with the first party is busy.
8. The method of claim 7, wherein determining from the second computer if the telephone line is busy includes using a telephone application programming interface to obtain telephone line status information.
9. The method of claim 7, further comprising:
in response to detecting that said telephone line is busy:
controlling the second computer to display a plurality of call disposition options; and operating the first computer to receive call disposition selection information from the second computer system.
10. The method claim 9, wherein the received call disposition information includes telephone number to which the incoming call should be completed, the method further comprising the step of:
transmitting the received telephone number to the service control point.
11. The method of claim 10, further comprising:
operating the service control point to transmit the received telephone number to the telephone switch;
and operating the telephone switch to complete the call to the telephone line corresponding to the received telephone number.
12. The method of claim 11, the method further comprising:
transmitting call related data to a third computer, the third computer being associated with a party to whom the received telephone number corresponds.
13. The method claim 9, wherein the received call disposition information includes a telephone number, the method further comprising:
operating the first computer to use the received telephone number to identify a third computer;
and transmitting to the third computer call related data.
14. The method of claim 13, further comprising:
transmitting the received telephone number to the service control point;
operating the service control point to transmit the received telephone number to the telephone switch;
and operating telephone switch to complete the call to the telephone line corresponding to the received telephone number.
15. A communications system comprising:
a telephone switch including trigger circuitry for detecting calls to a first telephone line on which a trigger is set, first telephone number being associated with the first telephone line;
a first subscriber telephone device coupled to the telephone switch by the first telephone, line;
a first computer coupled to the first subscriber telephone device by a communications link which supports the transmission of TAPI signals between the first computer and the first subscriber telephone device; and a second computer system coupled to the telephone switch and to the first computer, the second computer including a routine for determining, as a function of telephone line status information obtained from the first computer, a telephone number to be used to complete the routing of calls to the first telephone line which are detect by said trigger circuitry.
16. The system of claim 15, further comprising:
a service control point for coupling the telephone switch to the second computer system.
17. The system of claim 15, where said trigger circuitry is terminating attempt trigger circuitry.
18. The system of claim 17, further comprising:
a first Internet Protocol based computer network for coupling the first computer to the second computer.
19. The system of claim 18, further comprising:
a second Internet Protocol based computer network for coupling the second computer to the service control point; and wherein the second computer system includes a routine for controlling the transmission of call related data to the first computer system over said first Internet Protocol based computer network.
20. The system of claim 19, further comprising;
a signaling system seven communications link for coupling the service control point to said telephone switch.
21. A communications method, comprising:
operating a first computer to contact a second computer to determine status of a telephone line coupled to the second computer system; and performing a call routing operation as a function of the determined status of the telephone line coupled to the second computer system.
22. The method of claim 21, wherein performing a call routing operation includes:
operating the first computer to supply a telephone number to a service control point ; and routing an incoming call to a telephone line identified by said telephone number.
23. The method of claim 22, wherein routing an incoming call includes:
operating the service control point to send a message to a telephone switch to route the incoming call using said telephone number.
24. The method of claim 23, further comprising, prior to operating the first computer contact the second computer:
triggering, in response to said incoming call, a terminating attempt trigger set on a first telephone service subscriber line corresponding to a service subscriber telephone number; and contacting the service control point for call processing instructions in response to triggering of the terminating attempt trigger.
25. The method of claim 24, further comprising, prior to operating the first computer to contact the second computer:
operating the service control point to transmit a message including the service subscriber telephone number to the first computer; and operating the first computer to select a party to service said incoming call.
26. The method of claim 25, wherein the step of operating the first computer to supply a telephone number to a service control point includes:
selecting as said telephone number to be supplied to the service control point, a telephone number corresponding to the party selected to service said incoming call.
27. Each and every novel feature or novel combination of features herein disclosed.
Applications Claiming Priority (4)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US23331300P | 2000-09-15 | 2000-09-15 | |
| US60/233,313 | 2000-09-15 | ||
| US09/812,487 | 2001-03-20 | ||
| US09/812,487 US6947537B2 (en) | 2000-09-15 | 2001-03-20 | Methods and apparatus for using AIN techniques to facilitate servicing of calls by a group of users |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2357394A1 true CA2357394A1 (en) | 2002-03-15 |
| CA2357394C CA2357394C (en) | 2009-12-15 |
Family
ID=26926798
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002357394A Expired - Fee Related CA2357394C (en) | 2000-09-15 | 2001-09-14 | Methods and apparatus for using ain techniques to facilitate servicing of calls by a group of users |
Country Status (2)
| Country | Link |
|---|---|
| US (1) | US6947537B2 (en) |
| CA (1) | CA2357394C (en) |
Families Citing this family (22)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| IL121501A (en) * | 1997-08-08 | 2003-04-10 | Icq Inc | Telephone-status notification system |
| GB0011225D0 (en) * | 2000-05-10 | 2000-06-28 | Hewlett Packard Co | Charging for VAS resource usage in a communications infrastructure |
| US6934377B2 (en) * | 2001-09-25 | 2005-08-23 | Bellsouth Intellectual Property Corporation | On demand call re-termination |
| US7184536B2 (en) * | 2001-09-28 | 2007-02-27 | Intel Corporation | Intelligent forwarded telephone call handling with a call answering system |
| WO2003036931A1 (en) * | 2001-10-25 | 2003-05-01 | Lextron Systems, Inc. | Method and apparatus for tracking and billing cellular roaming charges via a data packet network |
| US7336771B2 (en) * | 2003-01-16 | 2008-02-26 | At&T Knowledge Ventures, L.P. | Voice extensible markup language enhancements of intelligent network services |
| US20040141595A1 (en) * | 2003-01-16 | 2004-07-22 | Sbc Properties, L.P. | Voice extensible markup language-based web interface with intelligent network services |
| US7340043B2 (en) * | 2003-01-16 | 2008-03-04 | At&T Knowledge Ventures, L.P. | Voice extensible markup language-based announcements for use with intelligent network services |
| US6987847B1 (en) * | 2003-04-15 | 2006-01-17 | America Online, Inc. | Communication device monitoring |
| US7471776B2 (en) * | 2004-05-26 | 2008-12-30 | Symbol Technologies, Inc. | System and method for communication with an interactive voice response system |
| US7596215B2 (en) * | 2004-05-28 | 2009-09-29 | Qwest Communications International, Inc. | System and method for teleconference pass code security at a telecommunications switch |
| US8358762B1 (en) | 2005-03-21 | 2013-01-22 | Aol Inc. | Conference calls and meetings via electronic messaging interface |
| US7881454B2 (en) * | 2005-06-10 | 2011-02-01 | Teletech Holdings, Inc. | Integrated call management |
| WO2007119990A1 (en) * | 2006-04-14 | 2007-10-25 | Sk Telecom.Co., Ltd. | Method and system for ring back tone alternative service based on terminal and mobile communication terminal therefor |
| WO2008009090A1 (en) * | 2006-07-21 | 2008-01-24 | Bce Inc | Method, system and apparatus for handling establishment of a communication session |
| US8625469B2 (en) * | 2006-07-21 | 2014-01-07 | Bce Inc. | Method, system and apparatus for participant verification in a multi-party call environment |
| US8260263B2 (en) * | 2006-10-13 | 2012-09-04 | Dialogic Corporation | Dynamic video messaging |
| US8542673B2 (en) * | 2007-10-30 | 2013-09-24 | Counterpath Corporation | Multimedia interactive telephony services |
| US9171454B2 (en) * | 2007-11-14 | 2015-10-27 | Microsoft Technology Licensing, Llc | Magic wand |
| US20100094716A1 (en) * | 2008-10-15 | 2010-04-15 | Ganesan Chandramouli | Method and computer-readable storage media to determine and access provisioning services |
| EP2247087B1 (en) * | 2009-04-28 | 2011-08-24 | Research In Motion Limited | Method and system for pulling a call |
| US20100272250A1 (en) * | 2009-04-28 | 2010-10-28 | Michael Shen-Yuan Yap | Method and System for Pulling a Call |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5206901A (en) * | 1991-12-23 | 1993-04-27 | At&T Bell Laboratories | Method and apparatus for alerting multiple telephones for an incoming call |
| US5550907A (en) * | 1994-12-23 | 1996-08-27 | Lucent Technologies Inc. | Personal communication using intelligent terminals |
| US5583564A (en) * | 1995-04-24 | 1996-12-10 | Lucent Technologies Inc. | Intelligent call forwarding with videophone display of forwarding destination |
| US6366661B1 (en) * | 1999-10-25 | 2002-04-02 | Quest Communications Int'l., Inc. | Online call routing apparatus and method |
-
2001
- 2001-03-20 US US09/812,487 patent/US6947537B2/en not_active Expired - Fee Related
- 2001-09-14 CA CA002357394A patent/CA2357394C/en not_active Expired - Fee Related
Also Published As
| Publication number | Publication date |
|---|---|
| US6947537B2 (en) | 2005-09-20 |
| CA2357394C (en) | 2009-12-15 |
| US20020034289A1 (en) | 2002-03-21 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| MKLA | Lapsed |
Effective date: 20150914 |