CA2375611A1 - System and method for dynamic assistance in software applications using behavior and host application models - Google Patents

System and method for dynamic assistance in software applications using behavior and host application models Download PDF

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Publication number
CA2375611A1
CA2375611A1 CA002375611A CA2375611A CA2375611A1 CA 2375611 A1 CA2375611 A1 CA 2375611A1 CA 002375611 A CA002375611 A CA 002375611A CA 2375611 A CA2375611 A CA 2375611A CA 2375611 A1 CA2375611 A1 CA 2375611A1
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Canada
Prior art keywords
host application
user
guide sequence
assistance
generating
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Granted
Application number
CA002375611A
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French (fr)
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CA2375611C (en
Inventor
Philip Lui
Zbigniew Kopytnik
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Knoa Software Inc
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M-PEN Inc
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Publication of CA2375611A1 publication Critical patent/CA2375611A1/en
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Publication of CA2375611C publication Critical patent/CA2375611C/en
Anticipated expiration legal-status Critical
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

Abstract

A Cooperative Help Assistance (CHA) system and method provide real-time user assistance for one or more windows-based Graphic User Interface (GUI) applications or a single application's different subsections such as web pages, running concurrently in any operating system. The CHA System enables the development of an informative assistance object (415) independently from the original source code or development environment of the target Host Application. The assistance object can be selected by any number of user interfaces from sophisticated inference driven interactive interface search tools or categorized lists. By intercepting and monitoring user actions on a Host Application, the CHA system performs intelligent assistance in the context of the target host application program. Utilizing a Host Application Model, the CHA system and method dynamically assemble many elements (405, 41 0, 420, 435, 440) in real-time or just-in-time to produce assistance sequences or elements very efficiently without having to code every interface path permutation.

Claims (74)

1. A computer-based assistance system for providing operational guidance of commands to use a computer program, the assistance system comprising:
a command indicator for visually indicating to a user a portion of a display of the computer program corresponding to a specific command to be executed; and an interactive assistance object, responsive to the command indicator indicating the specific command, for interacting with the user to guide the user in execution of the specific command.
2. The assistance system of claim 1, wherein the interactive assistance object includes an animation generator for generating an animated character to visually interact with and guide the user to execute the indicated specific command.
3. The assistance system of claim 2, wherein the animation generator generates a plurality of animated characters to visually interact with each other to guide the user to execute the indicated specific command.
4. The assistance system of claim 1, wherein the interactive assistance object includes a text message generator for displaying on the display a text message associated with the indicated specific command to guide the user to execute the indicated specific command.
5. The assistance system of claim 1, wherein the interactive assistance object includes an audio message generator for generating audio prompts to audibly interact with and guide the user to execute the indicated specific command.
6. The assistance system of claim 1, wherein the interactive assistance object adaptively responds to user inputs to continually guide the user to execute the indicated specific command.
7. The assistance system of claim 6, wherein the computer program operates with the user through a graphic user interface (GUI), including movements and actuations of a current screen position indicator (CSPI); and wherein the interactive assistance object adaptively responds to movement of the CSPI on the GUI to guide the user to execute the indicated specific command.
8. The assistance system of claim 7, wherein the CSPI is a cursor.
9. The assistance system of claim 8, wherein the CSPI moves in response to corresponding movements of a mouse device.
10. The assistance system of claim 9, wherein the interactive assistance object responds to the cursor movement by prompting the user to move the mouse and thereby the cursor to the indicated specific command displayed on the GUI.
11. The assistance system of claim 1, wherein the command indicator visually indicates the portion of the display by focusing the attention of the user to a predetermined region of the display surrounding the specific command.
12. The assistance system of claim 11, wherein the focusing includes overlaying a rectangular box as the predetermined region on the display of the computer program with the box surrounding the specific command of the computer program.
13. The assistance system of claim 1 l, wherein the computer program represents commands by corresponding actuatable regions on the display; and wherein the focusing includes providing a substantially distinct appearance of the indicated portion of the display, with the distinct appearance being different from the appearance of the actuatable region associated with the displayed specific command.
14. The assistance system of claim 13, wherein the appearance of the indicated portion includes a displayed color.
15. The assistance system of claim 14, wherein the substantially distinct appearance of the indicating portion includes changing the displayed color to appear to flash.
16. The assistance system of claim 13, wherein the appearance of the indicating portion includes a displayed shape.
17. The assistance system of claim 16, wherein the substantially distinct appearance of the indicating portion includes providing an animated displayed shape for the indicating portion.
18. A computer-based assistance system for providing operational guidance of commands to use a computer program, the assistance system comprising:
a search tool for searching through a plurality of records representing a host application to determine at least one assistance item key mapping a sequence corresponding to respective controls for implementing a particular command;
and a sequence processor, responsive to the at least one assistance item key, for implementing the particular command.
19. The computer-based assistance system of claim 18, wherein the sequence processor processes the plurality of assistance item keys in synchronization with user-driven events.
20. The computer-based assistance system of claim 18, wherein the at least one assistance item keys is fixed in a predetermined order.
21. The computer-based assistance system of claim 18, wherein the at least one assistance item key is dynamically generated in response to the user-driven events.
22. The computer-based assistance system of claim 18, wherein the user selects the first search tool from a plurality of available search tools.
23. The computer-based assistance system of claim 18, further comprising:
a commentary generator, responsive to the processing of each control, for generating an available commentary to the user corresponding to the processing of the respective control.
24. The computer-based assistance system of claim 23, wherein the commentary generator generates visual messages as the commentary for output to the user through a display.
25. The computer-based assistance system of claim 24, wherein the commentary generator generates animation as the visual messages.
26. The computer-based assistance system of claim 23, wherein the commentary generator generates audio messages as the commentary for output to the user through a speaker.
27. A method for providing dynamic operational guidance of commands to use a computer program, the method comprising the steps of:
iteratively searching a Host Application Model to locate a target graphic user interface object (GuiObj) corresponding to a command to execute, and to locate a current location of a user in the Host Application Model;
determining a path through the Host Application Model from the target GuiObj to the current location of the user; and generating a dynamic guide sequence record from the path for executing the command.
28. The method of claim 27, further comprising the steps of:
receiving user inputs corresponding to a selection of the target GuiObj associated with the command;
generating a GuiObj identifier (ID) corresponding to the selected target GuiObj; and mapping the GuiObj ID to a GuiObj key;
wherein the step of iteratively searching a Host Application Model includes the step of:
searching the Host Application Model using the GuiObj key.
29. The method of claim 27, wherein the step of determining the path includes the step of:
apply path finding techniques to the Host Application Model to find a best path through the Host Application Model.
30. The method of claim 29, wherein the step of applying path finding techniques is performed in real-time to dynamically determine the best path and to execute the command in real-time.
31. The method of claim 27, further comprising the step of:
retrieving information objects (InfoObjs) based on a portion of the path;
and outputting the InfoObj s to the user.
32. The method of claim 31, wherein the step of retrieving InfoObjs includes the step of:
retrieving a predetermined detail level of the InfoObjs for output to the user.
33. The method of claim 31, wherein the step of outputting the InfoObjs includes the step of:
generating visual messages from the InfoObjs for output to the user through a display.
34. The method of claim 33, wherein the step of generating the visual messages includes the step of:
generating animation as the visual messages.
35. The method of claim 31, wherein the step of outputting the InfoObjs includes the step of:
generating audio messages as the InfoObjs for output to the user through a speaker.
36. A computerized method for assisting a user of a host application being executed within a computer system, the method comprising:
intercepting, during execution of the host application, one or more operating system messages to obtain user input information; and generating a guide sequence for assisting the user in performing a task within the host application.
37. The method of claim 36, wherein generating the guide sequence comprises utilizing a host application model and the user input information.
38. A computerized method for assisting a user of a host application being executed within a computer system, the method comprising:
intercepting, during execution of the host application, one or more operating system messages to obtain user input information relating to a plurality of temporally spaced user inputs;
generating a user-interactive dynamic guide sequence for assisting the user in performing a task within the host application, utilizing a host application model and the user input information; and updating the user-interactive dynamic guide sequence based upon user input information obtained during the execution of the dynamic guide sequence.
39. The method of claim 38, wherein generating the dynamic guide sequence comprises utilizing the host application model containing data related to the host application.
40. The method of claim 39, wherein generating the dynamic guide sequence comprises choosing the host application model from a plurality of host application models, each host application model of the plurality of host application models containing data related to a different application of a plurality of applications contained within the computer system.
41. The method of claim 38, wherein generating the dynamic guide sequence comprises:
searching the host application model to locate a target graphical user interface object corresponding to a task to be performed, and to determine a current location of the user within the host application model;
determining a path through the host application model between the target graphical user interface object and the current location of the user; and generating a dynamic guide sequence record from the path.
42. The method of claim 41, wherein generating the dynamic guide sequence further comprises:
obtaining user input identifying a selected target graphical user interface object associated with the task;
generating a graphical user interface object identifier corresponding to the selected target graphical user interface object; and mapping the graphical user interface object to a graphical user interface object key, wherein searching the host application model comprises searching the host application model using the graphical interface object key.
43. The method of claim 38, wherein generating the dynamic guide sequence comprises performing a search of the host application model to determine a path in the host application model representing a sequence of steps that the user may take to perform the task within the host application.
44. The method of claim 43, wherein performing the search comprises:
utilizing user input information to determine a location within the host application model corresponding to a present state of the host application;
and determining a location within the host application model corresponding to a state of the host application that would exist upon completion of the task.
45. The method of claim 38, wherein intercepting the one or more operating system messages comprises utilizing a hooking tool injected into the host application.
46. The method of claim 45, wherein utilizing the hooking tool comprises injecting the hooking tool into the host application after creation of the host application.
47. The method of claim 46, wherein intercepting the one or more operating system messages is performed without accessing internal code of the host application except through public operating system interfaces.
48. The method of claim 38, wherein updating the dynamic guide sequence comprises utilizing one or more heuristic algorithms for assembling at least a portion of the dynamic guide sequence.
49. The method of claim 38, wherein updating the dynamic guide sequence is performed between user inputs of the plurality of temporally spaced user inputs.
50. The method of claim 38, comprising storing user input sequence information in a database and utilizing the user input sequence information in constructing one or more guide sequences.
51. The method of claim 50, comprising utilizing the user input sequence information in constructing one or more instructional presentations.
52. The method of claim 50, comprising utilizing the user input sequence information in constructing one or more Interactive Custom Accelerated procedures.
53. The method of claim 38, wherein generating the dynamic guide sequence comprises transferring information from the host application to the host application model and from the host application model to the host application.
54. The method of claim 38, comprising displaying one or more visual presentations, as part of the dynamic guide sequence.
55. The method of claim 54, wherein displaying the one or more animated visual presentations comprises displaying an animated screen position indicator for guiding the user in performing steps to accomplish the task.
56. The method of claim 54, wherein displaying the one or more animated visual presentations comprises displaying an animated indicator for indicating one or more GuiObjs.
57. The method of claim 54, wherein displaying the one or more animated visual presentations comprises displaying an animated information assistance object for providing a user focus during the display of the one or more animated presentations.
58. The method of claim 38, comprising overlaying visual displays on at least a portion of a display of the host application, as part of the dynamic guide sequence.
59. The method of claim 38, comprising visually highlighting at least a portion of a display of the host application, as a part of the dynamic guide sequence.
60. The method of claim 38, comprising controlling operation of the host application.
61. The method of claim 60, comprising utilizing one or more interactive custom accelerated procedures for providing an accelerated mode of operation of the host application, as part of the dynamic guide sequence.
62. The method of claim 38, comprising displaying a visual representation of a plurality of host application tasks and allowing the user to select a host application task from the plurality of host application tasks, as part of the dynamic guide sequence, and wherein the dynamic guide sequence demonstrates a series of user steps within the host application to accomplish the host application task.
63. The method of claim 38, wherein the host application comprises a Web page.
64. A computerized method for assisting a user of a host application being executed within a computer system, the method comprising:
intercepting, during execution of the host application, one or more operating environment messages to obtain user input information; and generating a guide sequence for assisting the user in performing a task within the host application, using the user input information.
65. A computerized method for assisting a user of a host application being executed within a computer system, the method comprising:
intercepting, during execution of the host application, one or more operating environment messages to obtain user input information relating to a plurality of temporally spaced user inputs;
generating a user-interactive dynamic guide sequence for assisting the user in performing a task within the host application, utilizing a host application model and the user input information; and updating the user-interactive dynamic guide sequence based upon user input information obtained during the execution of the dynamic guide sequence.
66. A computerized method for assisting a user of a host application being executed within a computer system, the method comprising:
monitoring the host application for, and intercepting, operating system messages to obtain user input information relating to a plurality of temporally spaced user inputs by utilizing a hooking tool contained within the host application;
generating a user-interactive dynamic guide sequence for assisting the user in performing a task within the host application, utilizing a host application model and the user input information; and updating the user-interactive dynamic guide sequence based upon user input information obtained during the execution of the dynamic guide sequence.
67. A computerized system for assisting a user of a host application being executed within a computer system, the system comprising:
a hooking tool contained within the host application for monitoring the host application for, and intercepting, operating system messages to obtain user input information;
a host application model; and a program for generating a guide sequence for assisting the user in performing a task within the host application, utilizing the host application model and the user input information.
68. A computerized system for assisting a user of a host application being executed within a computer system, the system comprising:
a hooking tool contained within the host application for monitoring the host application for, and intercepting, operating system messages to obtain user input information relating to a plurality of temporally spaced user inputs; and a host application model; and a program for generating a user-interactive dynamic guide sequence for assisting the user in performing a task within the host application, utilizing the user input information and the host application model, wherein the dynamic guide sequence is updated based on user input information obtained during the execution of the dynamic guide sequence.
69. The system of claim 65, wherein the host application model stores data related to the host application.
70. The system of claim 69, wherein the host application model is chosen from a plurality of host application models, each host application model of the plurality of host application models storing data related to a different application of a plurality of applications contained within the computer system.
71. The system of claim 69, wherein the dynamic guide sequence comprises a multi-media presentation, and wherein the program comprises an interactive virtual machine for providing the multi-media presentation.
72. The system of claim 71, wherein the interactive virtual machine provides one or more audio presentations comprising commentary related to the dynamic guide sequence and to one or more of the user inputs.
73. The system of claim 69, wherein the program and the host application model are stored separately from the host application.
74. The system of claim 69, wherein the computerized system does not alter execution of the host application except during presentation of the dynamic guide sequence.
CA002375611A 1999-05-07 2000-05-04 System and method for dynamic assistance in software applications using behavior and host application models Expired - Fee Related CA2375611C (en)

Applications Claiming Priority (3)

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US09/306,869 1999-05-07
US09/306,869 US6340977B1 (en) 1999-05-07 1999-05-07 System and method for dynamic assistance in software applications using behavior and host application models
PCT/US2000/012106 WO2000068769A1 (en) 1999-05-07 2000-05-04 System and method for dynamic assistance in software applications using behavior and host application models

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CA2375611C CA2375611C (en) 2010-01-12

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US (3) US6340977B1 (en)
EP (1) EP1190297B1 (en)
JP (1) JP2002544584A (en)
AT (1) ATE480813T1 (en)
AU (1) AU4502800A (en)
CA (1) CA2375611C (en)
DE (1) DE60044934D1 (en)
WO (1) WO2000068769A1 (en)

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