CN1399836A - Communication method and system - Google Patents

Communication method and system Download PDF

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Publication number
CN1399836A
CN1399836A CN00816291A CN00816291A CN1399836A CN 1399836 A CN1399836 A CN 1399836A CN 00816291 A CN00816291 A CN 00816291A CN 00816291 A CN00816291 A CN 00816291A CN 1399836 A CN1399836 A CN 1399836A
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CN
China
Prior art keywords
communication
network
user
message
server
Prior art date
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Pending
Application number
CN00816291A
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Chinese (zh)
Inventor
阿里·卡恩
尼蒂库马兰·戈文德
曼弗雷德·沃鲍姆
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MOBILE TELEPHONE NETWORKS Pty Ltd
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MOBILE TELEPHONE NETWORKS Pty Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by MOBILE TELEPHONE NETWORKS Pty Ltd filed Critical MOBILE TELEPHONE NETWORKS Pty Ltd
Publication of CN1399836A publication Critical patent/CN1399836A/en
Pending legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H04L61/45—Network directories; Name-to-address mapping
    • H04L61/4557—Directories for hybrid networks, e.g. including telephone numbers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L2101/00—Indexing scheme associated with group H04L61/00
    • H04L2101/60—Types of network addresses
    • H04L2101/618—Details of network addresses
    • H04L2101/663—Transport layer addresses, e.g. aspects of transmission control protocol [TCP] or user datagram protocol [UDP] ports
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks

Abstract

A communication system comprises a mobile telephone (10) connected to an Interactive voice response (IVR) server (12) and associated database (14) by a telephone communications network (20). The IVR server (12) is in turn connected to a plurality of computers (16) on a second network (18). The database (14) stores the relationship between a plurality of telephone numbers and a plurality of IP addresses of the computers (16). A telephone call is routed using the telecommunication networks to the IVR server. The IVR server (12) uses the related IP address to send a message to the remote computer (16) and a communication session is set up between a listening application running on the remote computer 16 and the IVR server (12), whereby the remote computer (16) receives parameters and sends commands to the IVR Server (12), and the IVR server in turn sends and receives messages to the user via the telephone communications network (20).

Description

The means of communication and system
Background of invention
The present invention relates to a kind of means of communication and system thereof.
Summary of the invention
The invention provides a kind of means of communication, its step comprises: define the relation between the network address of the computer on one group of telephone number and one group of first network; The data of the described relation of storage representative; On a server, receive the user by the request of communication network to a telephone number in the group with telephone numbers; Retrieve and be requested the corresponding network address of number; And by first network send a piece of news to be positioned at retrieve corresponding to the computer on the network address that is requested number, described computer responds this message to move a computer program.
Preferably, between user and computer, set up a conversational communication, by this conversational communication of computer control by server.
Computer can be controlled conversational communication by first network commander server, and to move the one or more functions in the function group, server can send message or receive message from the user to the user respectively by communication network.Server can also send message to computer by first network.
The function group comprises one or more the general better in the following surface function: ask a DTMF input to the user; By communication network to user's playback message; And end conversational communication.
Normally user's call of sending of the request that receives from the user.
The present invention also provides a kind of communication system, comprise a processor that is connected to first network and communication network, this processor is by communication network and user communication, also by first network and teleprocessing unit communication, also send message and receive order with the one or more functions the operation function group from teleprocessing unit to teleprocessing unit by first network, wherein processor can also be by sending and receive message between communication network and the user.
The function group that processor can move comprises that following one or more functions will be better: ask a DTMF input to the user; By communication network to user's playback message; And end conversational communication.
Processor can respond the user message that receives and send message to teleprocessing unit.
The present invention also provides a kind of communication system, comprise a processor that is connected to first network, this processor is by teleprocessing unit and user communication, wherein this processor sends order to teleprocessing unit and makes one or more functions in the teleprocessing unit response command operation function group, and wherein processor can also receive message from teleprocessing unit by first network.
Processor can respond the message of sending from teleprocessing unit and send order to teleprocessing unit.
The accompanying drawing summary
Fig. 1 is the rough schematic view of an embodiment of the system among the present invention;
Fig. 2 and 3 flow chart have shown the method among the present invention of system's operation of using among Fig. 1;
The flow chart of Fig. 4 has shown among Fig. 2 detailed flow of transactions between the ivr server and application server;
The flow chart of Fig. 5 has shown first example that the method among the present invention is used;
The flow chart of Fig. 6 has shown second example that the method among the present invention is used; And
The flow chart of Fig. 7 has shown the 3rd example that the method among the present invention is used.
The embodiment explanation
With reference to Fig. 1, this system comprises one group of phone 10, and every can both be connected to Interactive Voice Response (IVR) server 12 and relevant database 14 by communication network 20.Phone 10 preferably but need not to be mobile phone, and communication network 20 normally global system for mobile communications (GSM) or public switch telephone network (PSTN).
Ivr server 12 self is connected to one group of computer 16 on second network 18 again.Computer 16 is application server normally.
Although be appreciated that the ivr server 12 that is to use of Fig. 1 demonstration, the present invention can be implemented as and adopts many ivr servers 12, and each all is connected to computer set 16.
Fig. 2 and 3 has shown the flow of transactions of system among Fig. 1.A user of system dials a predetermined number 22 on phone 10.Use telecommunications network 20 that this call is routed to ivr server 12 and Relational database 14 (step 24) thereof.Move an application program of being write as with JAVA or C++ usually on the ivr server 12, and waiting for receipt of call.
Comprised different piece by number user calling.First routes the call to ivr server 12, and the address of a computer 16 on second portion and the network 18 is relevant.For example, this number may be 083 190 xxx, wherein 083 190 routes the call to ivr server 12.Remaining three numerals are relevant with the address of computer on network 18.This relation is stored in the database 14, and wherein each complete telephone number is all relevant with a computer address.This address is the Internet protocol of computer (IP) address normally.For example, number 083 190 001 can be that the computer 16a of 192.168.2.18 is related with the IP address, and telephone number 083 190 002 can be that the computer 16b of 194.176.2.13 is related with the IP address.This number can also be relevant with the particular port of computer 16.
Use relevant IP address and port numbers, message just sends to remote computer 16 (step 26) by communication network 18.Communication network 18 can be such as Local Area Network, wide area network (WAN) or the Internet.
Requirement according to remote computer 16, the real figure of dialing can pass to remote computer 16, if remote computer 16 requires like this, perhaps alternatively, this calling may only be routed to remote computer 16 and what number what do not inform 16 groups of remote computers be.
The arbitrary numbers that can define combination in any is by any computer or application server 16 controls that are positioned on any Local Area Network or the wide area network (WAN).For example:
1) conventional dial number
Dialed number, The IP address, Port numbers
083?123?2000，?196.10.10.1， 1998
083?123?2002，?96.25.20.5， 1900
083?123?2010，?192.15.5.27， 1985
2) speed is dialled the number
Dialed number, The IP address, Port numbers
083?920?1， 196.10.10.1， 1998
083?123?5， 196.25.20.5， 1900
083?121， 192.15.5.27， 1985
3) expanded dial number
Dialed number, The IP address, Port numbers
083?123?2000?123456， 196.10.10.1， 1998
083?123?2002?4562334536， 196.25.20.5， 1900
083?123?2010?568657， 192.15.5.27， 1985
The digital length of tradition number is used by national telephone operator numbering plan usually, and speed is dialled and expansion number is the normally used numbering plan of GSM network.
These numbers can also be extended to the letter dialing, and for example on behalf of 083 1232653 or 083 123Pepsi, 083123Coke represent 083 123 73774.
Ivr server 12 is invoked at the computer 16 on the requested network address and the port numbers.Set up a conversational communication 28 running between monitoring application program on the application server and the ivr server 12 now, thereby application server 16 will receive parameter and send a command to ivr server 12.But before conversational communication 28 was set up, application server also had the not selection of answering call, will make an explanation below.
Remote computer or application server 16 are passed in the control that is to be understood that the communication connection effectively.
Fig. 4 shows the communication between application server 16 and the ivr server 12 in greater detail.
Ivr server 12 has been informed incoming call 26 to application server 16.Whether first reaction of application server 16 replys this calling 30.In some application of this system, application server 16 is answering call not, and only moves a program (below will describe in detail) conduct to receiving the response from the calling of ivr server 12.
If replied calling, then will between application server 16 and IVR12, set up a conversational communication 28.The order that application server 16 sends will disconnect calls out or request DTMF input or play cuing, and which kind of this will be used for by system and use decision.In this mode, call out and to be employed the command sequence that server 16 sends and to control, and be delivered to the user by ivr server 12.
Ivr server 12 whenever receives an order, ivr server 12 all returns to 16 1 affirmations of application server as " 0 ", " 1 " or " 2 ", wherein on behalf of affairs successes, " 1 ", " 0 " represent affairs to fail, and on behalf of affairs, " 2 " cancel because of calling to fail.
In case application server 16 decisions finish conversational communication 28, application server 16 will send a piece of news 32 to ivr server 12.Ivr server 12 confirms that (step 34) disconnects message and disconnect conversational communication.
The example of a simple application of said system is to use mobile phone from the vending purchasing beverage.With reference to the flow chart of Fig. 5, automatic vending machine shows a different set of number, and each is connected to a different beverage.For example, 083 190 100 are associated with and just listen cola, and 083,190 101 are associated with and just listen orange juice.Want to just listen laughable user and will dial 083 190 100.This calling is routed to ivr server 12 by telecommunications network.The IP address of the computer of server retrieves control automatic vending machine sends a piece of news to this computer, comprises details which whom wants listen beverage calling, caller's account detail and caller such as.Automatic vending machine is received that this message will provide and is just listened beverage, and user account has also write down the account of beverage.
The computer of control automatic vending machine can return an instruction to ivr server 12 and notify to send a short message (SMS) to the user that its purchase is identified, accounts are recorded.
Use second example of the system among Fig. 1 below with reference to the flowchart text among Fig. 6.As mentioned above, telephone number is connected to the IP address of a personal computer on the Internet.When the user dials the number of corresponding computer, ivr server 12 will send a piece of news to this computer.When computer received this message, the application software that operates on this computer was identified as request to the mobile content of an addressable webpage on this computer with it.Therefore application program sends to ivr server 12 with this webpage.Ivr server 12 receives this webpage and resolves its content, removes the HTML mark on the webpage.The content of these marks is scanned to obtain discernible predetermined character string, for example short SGML (SML).Any mark with this character string all will send to mobile phone by SMS.This sends a piece of news by computer 16 and reaches to ivr server 12 in the Internet.This message indication ivr server 12 sends a SMS to the user by telephone network.
Therefore, anyone can both set up its oneself webpage with the SML mark, is linked to its webpage to telephone number of server application.This application can be finished on the internet, as long as the software on the server can retrieve this person's relevant data and open an account for it.When dialing this number, the mobile phone contents of webpage will send to mobile phone by SMS.The user will pay the mobile content of the expense ability accessed web page of predetermined quantity usually, and this expense will be drawn from its account automatically.
Alternatively, be request from user's request to the customizing messages that comprises in the database that is connected to computer 16.Even this information can be upgraded.
In this example, different information is assigned with different telephone numbers, makes the information that returns to the user will depend on the number of dialing.For example, in this example, 083 190 101 may be the request to specific share price, and 083 190 102 may be the request to another stock price.In this example, which share price what ivr server 12 can not attempted definite request is, reasonably be routed to remote computer 16 (as mentioned above) but can use the part number to call out, and which share price transmits one or more numerals be to remote computer 16 with what determine request.
For example, the number 10 in 083 190 101 just is used for reasonably routing the call to share price computer 16, and which share price is used for determining requested be and last numeral 1 will be sent to computer 16.
Be appreciated that in above-mentioned two examples that the user can both on-hook after the dialing solicited message, and information will send to the user by SMS after several seconds.
Below with reference to Fig. 7, the system among Fig. 1 can be used for setting up a remote interaction voice response server.As mentioned above, set up a communication link, but between user and the ivr server 12 and the link between ivr server 12 and the remote computer 16 keep open, information comes and goes between user and remote computer 16 and transmits.Remote computer has been passed in the control of communication link effectively, and is as described below.
Traditional interactive voice response system is positioned on the website of tissue such as the bank that will use the switched voice response.But, use the system among Fig. 1, hardware and voice application software can trustship in ivr server 12, and remote computer 16 controls by being arranged in bank.Therefore needn't realize the complete structure of Interactive Voice Response server.
With reference to the flow chart among Fig. 7, set up communication link as mentioned above.In case remote computer 16 receives the message from ivr server 12, the script that just brings into operation is carried out any task with control communication and indication ivr server 12.
For example, if remote computer 16 is positioned on the website of big book store, it will send on the internet an Indication message to ivr server 12 to play welcome message to the user.This message stores on server hardware in, normally " this bookstore of Custom House Welcome to Custom House by the 1 books tabulation that enters top 10, enters top 10 CD tabulation by 2 ".
Be appreciated that the communication between ivr server 12 and the remote computer 16 can be faster because there is not transmitting audio data on the Internet 18.
In case play this message, the user just can select a number, and phone 10 will send out a touch-tone signal to ivr server 12.The application program that runs on the ivr server 12 will be waited for this signal and indicate selected number to remote computer 16 transmission a piece of news.According to this selection, remote computer 16 indication ivr servers 12 are play another sound byte.This sequence continues a lot of orders, perhaps knows user's on-hook.
A prototype of ivr server 12 is to realize with the Compaq Proliant1600 server that separate unit has 30 tunnel input digit lines.But, be appreciated that and can use any amount of input digit line.
Connection between ivr server 12 and the telephone network reaches with Dialogic D300 voice and signal command board.This plate is the voice of managing I VR server 12 and the nextport hardware component NextPort of signaling channel.It has relevant drive software makes that the application program that runs on the ivr server 12 can be mutual with initiation on this plate or the voice and the signal that finish.
Signaling channel is used to connect telephone network and sets up call session, and voice channel makes server can play the voice byte on telephone network and receives the DTMF input.
Server is connected to a computer network with network interface card, makes server can use TCP/IP communication on network.
Therefore be appreciated that and the invention provides a kind of phone that makes---normally mobile phone---and the means of communication and the system that between the computer on the network, can carry out communication.Because ivr server 12 can be connected to a different set of computer or application server 16, provide the third party of information and service just can on its computer or application server 16, just can use the communication link that places between 12 conducts of middle ivr server and the GSM network to the mobile phone user as long as load an application program.Therefore, a lot of third parties can visit the GSM network and an ivr server 12 needn't be installed on website separately.This mainly is because the application program in remote computer or the application server 16 and communication applications program in data and the ivr server 12 and data separating.

Claims (13)

1. means of communication, its step comprises:
Define the relation between the network address of the computer on one group of telephone number and one group of first network;
The data of the described relation of storage representative;
On a server, receive the user by the request of communication network to a telephone number in the group with telephone numbers;
Retrieve and be requested the corresponding network address of number; And
By first network send a piece of news to be positioned at retrieve corresponding to the computer on the network address that is requested number, described computer responds this message to move a computer program.
2. the means of communication as claimed in claim 1 is characterized in that, set up a conversational communication by server between user and computer, by this conversational communication of computer control.
3. the means of communication as claimed in claim 2, it is characterized in that, computer is controlled conversational communication by first network commander server, to move the one or more functions in the function group, and wherein server can send message or receive message from the user to the user respectively by communication network, and server sends message by first network to computer.
4. the means of communication described in claim 3 is characterized in that, the function group is to be selected from down one or more in the surface function group: ask a DTMF input to the user; By communication network to user's playback message; And end conversational communication.
5. as any one described method in the above-mentioned claim, it is characterized in that the request that receives from the user is the call that the user sends.
6. a machine readable media comprises instruction, will cause the method step in any in the machine operation claim 1 to 5 when described instruction is carried out by machine.
7. communication system, comprise a processor that is connected to first network and communication network, this processor is by communication network and user communication, also by first network and teleprocessing unit communication, also send message and receive order with the one or more functions the operation function group to teleprocessing unit from teleprocessing unit by first network, it is characterized in that processor can also be by sending and receive message between communication network and the user.
8. communication system as claimed in claim 7 is characterized in that, the function group that processor can be carried out is the one or more functions that are selected from the following function group, and described function group comprises: ask a DTMF input to the user; By communication network to user's playback message; And end conversational communication.
9. as claim 7 or 8 described communication systems, it is characterized in that the user message that the processor response receives sends message to teleprocessing unit.
10. communication system, comprise the processor that is connected to first network, this processor is by teleprocessing unit and user communication, it is characterized in that, the one or more functions of this processor in teleprocessing unit transmission order makes teleprocessing unit response command operation function group, and wherein processor can also receive message from teleprocessing unit by first network.
11. communication system as claimed in claim 10 is characterized in that, the message that the processor response is sent from teleprocessing unit sends message to teleprocessing unit.
12. one kind basic as with reference to the illustrated method of accompanying drawing.
13. one kind basic as with reference to the illustrated system of accompanying drawing.
CN00816291A 1999-11-26 2000-11-23 Communication method and system Pending CN1399836A (en)

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ZA997346 1999-11-26
ZA99/7346 1999-11-26

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CN100407847C (en) * 2003-05-23 2008-07-30 华为技术有限公司 System and method for realizing mobile communication roaming user monitoring
CN100366124C (en) * 2003-12-19 2008-01-30 华为技术有限公司 A system and method for providing user with network service in NGN
CN1957578B (en) * 2004-05-28 2013-04-03 艾利森电话股份有限公司 Communications method and apparatus, database information retrieval method and apparatus
WO2006053478A1 (en) * 2004-11-19 2006-05-26 China Mobile Communications Corporation A method for ensuring the service platform acquiring the information of the user terminal by multi-application protocol
CN101467435B (en) * 2005-03-16 2013-02-27 网络电话时代有限责任公司 A system for effecting a telephone call over a computer network without alphanumeric keypad operation
CN101110843B (en) * 2007-07-11 2010-07-07 华为技术有限公司 System, method and apparatus for implementing interaction between different kinds of business
CN101547413B (en) * 2008-03-25 2012-03-14 数码通电讯有限公司 Method and device for connecting calling from GSM mobile phone to IP phone

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BR0016097A (en) 2002-08-20
CN1399837A (en) 2003-02-26
AP2002002541A0 (en) 2002-06-30
AU1408001A (en) 2001-06-04
ZA200204150B (en) 2003-07-30
EP1238507A1 (en) 2002-09-11
AP2002002537A0 (en) 2002-06-30
EP1238508A1 (en) 2002-09-11
CA2392415A1 (en) 2001-05-31
PL359760A1 (en) 2004-09-06
AU1874801A (en) 2001-06-04
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