DE60336564D1 - Verfahren und system zur kommunikationsüberwachung - Google Patents

Verfahren und system zur kommunikationsüberwachung

Info

Publication number
DE60336564D1
DE60336564D1 DE60336564T DE60336564T DE60336564D1 DE 60336564 D1 DE60336564 D1 DE 60336564D1 DE 60336564 T DE60336564 T DE 60336564T DE 60336564 T DE60336564 T DE 60336564T DE 60336564 D1 DE60336564 D1 DE 60336564D1
Authority
DE
Germany
Prior art keywords
traffic
communication monitoring
monitoring
decrypted
keys
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE60336564T
Other languages
English (en)
Inventor
Christopher Douglas Blair
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Eyretel Ltd
Original Assignee
Eyretel Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=9942733&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=DE60336564(D1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Eyretel Ltd filed Critical Eyretel Ltd
Application granted granted Critical
Publication of DE60336564D1 publication Critical patent/DE60336564D1/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/04Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
    • H04L63/0428Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2221/00Indexing scheme relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F2221/21Indexing scheme relating to G06F21/00 and subgroups addressing additional information or applications relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F2221/2101Auditing as a secondary aspect

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Hardware Design (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Small-Scale Networks (AREA)
DE60336564T 2002-08-21 2003-08-21 Verfahren und system zur kommunikationsüberwachung Expired - Lifetime DE60336564D1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB0219493.4A GB0219493D0 (en) 2002-08-21 2002-08-21 Method and system for communications monitoring
PCT/GB2003/003668 WO2004019585A1 (en) 2002-08-21 2003-08-21 Method and system for communications monitoring

Publications (1)

Publication Number Publication Date
DE60336564D1 true DE60336564D1 (de) 2011-05-12

Family

ID=9942733

Family Applications (1)

Application Number Title Priority Date Filing Date
DE60336564T Expired - Lifetime DE60336564D1 (de) 2002-08-21 2003-08-21 Verfahren und system zur kommunikationsüberwachung

Country Status (7)

Country Link
US (1) US7925889B2 (de)
EP (1) EP1530865B1 (de)
AT (1) ATE504145T1 (de)
AU (1) AU2003259339A1 (de)
DE (1) DE60336564D1 (de)
GB (1) GB0219493D0 (de)
WO (1) WO2004019585A1 (de)

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US20050138560A1 (en) 2003-12-18 2005-06-23 Kuo-Chun Lee Method and apparatus for broadcasting live personal performances over the internet

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AU2003259339A1 (en) 2004-03-11
ATE504145T1 (de) 2011-04-15
EP1530865A1 (de) 2005-05-18
GB0219493D0 (en) 2002-10-02
EP1530865B1 (de) 2011-03-30
WO2004019585A1 (en) 2004-03-04
US20060123106A1 (en) 2006-06-08
US7925889B2 (en) 2011-04-12

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