DE69306368D1 - Schnittstelle zum Dienstanruf-Aufbau bzw. Reaktion zum Anruf - Google Patents

Schnittstelle zum Dienstanruf-Aufbau bzw. Reaktion zum Anruf

Info

Publication number
DE69306368D1
DE69306368D1 DE69306368T DE69306368T DE69306368D1 DE 69306368 D1 DE69306368 D1 DE 69306368D1 DE 69306368 T DE69306368 T DE 69306368T DE 69306368 T DE69306368 T DE 69306368T DE 69306368 D1 DE69306368 D1 DE 69306368D1
Authority
DE
Germany
Prior art keywords
call
establishment
reaction
interface
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69306368T
Other languages
English (en)
Other versions
DE69306368T2 (de
Inventor
John S Ulinski
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Xerox Corp
Original Assignee
Xerox Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Xerox Corp filed Critical Xerox Corp
Application granted granted Critical
Publication of DE69306368D1 publication Critical patent/DE69306368D1/de
Publication of DE69306368T2 publication Critical patent/DE69306368T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G15/00—Apparatus for electrographic processes using a charge pattern
    • G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
    • G03G15/5075—Remote control machines, e.g. by a host
    • G03G15/5079—Remote control machines, e.g. by a host for maintenance
    • G—PHYSICS
    • G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G15/00—Apparatus for electrographic processes using a charge pattern
    • G03G15/55—Self-diagnostics; Malfunction or lifetime display
DE69306368T 1992-11-20 1993-11-12 Schnittstelle zum Dienstanruf-Aufbau bzw. Reaktion zum Anruf Expired - Lifetime DE69306368T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/979,033 US5325156A (en) 1992-11-20 1992-11-20 Service call initiation and feedback interface for a reprographic machine

Publications (2)

Publication Number Publication Date
DE69306368D1 true DE69306368D1 (de) 1997-01-16
DE69306368T2 DE69306368T2 (de) 1997-06-12

Family

ID=25526626

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69306368T Expired - Lifetime DE69306368T2 (de) 1992-11-20 1993-11-12 Schnittstelle zum Dienstanruf-Aufbau bzw. Reaktion zum Anruf

Country Status (4)

Country Link
US (1) US5325156A (de)
EP (1) EP0599523B1 (de)
JP (1) JPH06217028A (de)
DE (1) DE69306368T2 (de)

Families Citing this family (61)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5818603A (en) * 1996-03-29 1998-10-06 Ricoh Company, Ltd. Method and system for controlling and communicating with machines using multiple communication formats
US5819110A (en) * 1995-06-05 1998-10-06 Ricoh Company, Ltd. System for determining whether connection or connectionless modes of communication should be used to transmit information between devices in accordance with priorities of events
JP3121002B2 (ja) * 1990-07-06 2000-12-25 株式会社リコー プリンタシステム、プリンタおよび外部装置
JP3227750B2 (ja) * 1991-12-10 2001-11-12 ミノルタ株式会社 複写機
JP3660363B2 (ja) * 1992-05-28 2005-06-15 株式会社リコー 画像形成装置管理システムとその画像形成装置
JP3347781B2 (ja) * 1992-12-11 2002-11-20 株式会社リコー 画像形成装置管理システム
JPH07162825A (ja) * 1993-12-02 1995-06-23 Canon Inc テレビ会議システムの遠隔保守装置
US5414494A (en) * 1993-12-06 1995-05-09 Xerox Corporation Automatic call to selected remote operators in response to predetermined machine conditions
US5412452A (en) * 1993-12-20 1995-05-02 Xerox Corporation Apparatus and method for controlling diagnostic routines concurrently in a printing system
JPH07181842A (ja) * 1993-12-24 1995-07-21 Canon Inc 複写装置管理システム
US5638427A (en) * 1994-07-01 1997-06-10 Xerox Corporation Operator-controlled interactive communication device
JP3180940B2 (ja) * 1994-11-28 2001-07-03 京セラミタ株式会社 画像形成装置のメンテナンス管理装置
JP3442174B2 (ja) * 1995-01-19 2003-09-02 株式会社リコー 画像形成装置サービスシステム
US5852746A (en) * 1995-06-26 1998-12-22 Canon Kabushiki Kaisha System for transmitting a message using status button to system administrator by using a signal comprising predetermined number of changes effected over a period
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
US5694528A (en) * 1995-11-22 1997-12-02 Xerox Corporation Apparatus and method for diagnosing printing machine operation with facsimile transmitted dialog screens
US5737739A (en) * 1995-12-19 1998-04-07 Xerox Corporation System that accesses a knowledge base by markup language tags
CN1166633A (zh) * 1995-12-28 1997-12-03 株式会社东芝 成像设备
US6003078A (en) * 1996-11-15 1999-12-14 Canon Information Systems, Inc. Automatic service requests over the world wide web
US6473788B1 (en) * 1996-11-15 2002-10-29 Canon Kabushiki Kaisha Remote maintenance and servicing of a network peripheral device over the world wide web
JP3566020B2 (ja) * 1997-03-07 2004-09-15 株式会社リコー 画像形成装置管理システム
JP3566037B2 (ja) * 1997-07-25 2004-09-15 株式会社リコー 画像形成装置管理システム
US6167533A (en) * 1998-06-25 2000-12-26 Hewlett-Packard Company Active dashboard extensible framework
NL1009817C2 (nl) * 1998-08-07 2000-02-08 Oce Tech Bv Manipulatie van energiebesparing bij beeldvormende apparaten in een netwerksysteem.
US6687874B2 (en) 1998-10-05 2004-02-03 Nexpress Solutions Llc System for generating and maintaining field service publications
US6370231B1 (en) * 1998-11-24 2002-04-09 Bellsouth Intellectual Property Corporation Method and system for calculating the estimated time of arrival of a service technician
US7127499B1 (en) * 1998-11-25 2006-10-24 General Electric Company Medical diagnostic system service method and apparatus
US6701095B1 (en) * 1999-01-08 2004-03-02 Ricoh Company, Ltd. Office information system having a device which provides an operational message of the system when a specific event occurs
US6665085B1 (en) 1999-05-25 2003-12-16 Xerox Corporation Simultaneous voice and data communication for diagnostic procedures in a printing or copying machine
US6246325B1 (en) * 1999-11-18 2001-06-12 Agere Systems Guardian Corp. Distributed communications system for reducing equipment down-time
US7117239B1 (en) 2000-07-28 2006-10-03 Axeda Corporation Reporting the state of an apparatus to a remote computer
US8108543B2 (en) 2000-09-22 2012-01-31 Axeda Corporation Retrieving data from a server
US7185014B1 (en) 2000-09-22 2007-02-27 Axeda Corporation Retrieving data from a server
CZ303371B6 (cs) * 2000-11-15 2012-08-22 Heidelberger Druckmaschinen Ag Zpusob prenosu provozních dat stroje
US7149792B1 (en) 2000-11-20 2006-12-12 Axeda Corporation Device registration mechanism
US20040260790A1 (en) * 2000-12-21 2004-12-23 Ge Medical System Global Technology Company, Llc Method and apparatus for remote or collaborative control of an imaging system
DE10102051A1 (de) * 2001-01-17 2002-08-29 Claas Selbstfahr Erntemasch Verfahren zur Planung einer Reparatur von mobilen Arbeitsmaschinen
JP2002244724A (ja) * 2001-02-20 2002-08-30 Honda Motor Co Ltd 機械の遠隔監視装置および管理方法
US20020128875A1 (en) * 2001-03-07 2002-09-12 Travis Parry System and method for providing customer support
US7355730B2 (en) * 2001-03-21 2008-04-08 Toshiba Tec Germany Imaging Systems Gmbh Office machine that can be remote-maintenanced via a computer network and a management or/and support or/and report or/and information system comprising a plurality of office machines
US6975913B2 (en) 2001-07-13 2005-12-13 Siemens Aktiengesellschaft Database system and method for industrial automation services
US7603289B2 (en) * 2001-07-13 2009-10-13 Siemens Aktiengesellschaft System and method for electronic delivery of content for industrial automation systems
US6718285B2 (en) 2001-11-05 2004-04-06 Nexpress Solutions Llc Operator replaceable component life tracking system
US6625403B2 (en) 2001-11-05 2003-09-23 Nexpress Solutions Llc Personalization of operator replaceable component life prediction based on replaceable component life history
US7254601B2 (en) 2001-12-20 2007-08-07 Questra Corporation Method and apparatus for managing intelligent assets in a distributed environment
US20030135431A1 (en) * 2001-12-20 2003-07-17 Nexpress Solutions Llc Linking ORC life tracking/usage with inventory management
US7178149B2 (en) 2002-04-17 2007-02-13 Axeda Corporation XML scripting of soap commands
US8024236B2 (en) * 2002-11-22 2011-09-20 Eastman Kodak Company Method and apparatus for reducing supply orders in inventory management
US7966418B2 (en) 2003-02-21 2011-06-21 Axeda Corporation Establishing a virtual tunnel between two computer programs
JP5095922B2 (ja) * 2004-05-04 2012-12-12 ハイデルベルガー ドルツクマシーネン アクチエンゲゼルシヤフト 印刷機の遠隔診断システム
DE102005016784B4 (de) * 2004-05-04 2013-07-25 Heidelberger Druckmaschinen Ag Ferndiagnosesystem für Druckmaschinen
US7715037B2 (en) * 2005-03-01 2010-05-11 Xerox Corporation Bi-directional remote visualization for supporting collaborative machine troubleshooting
DE102006006438A1 (de) * 2006-02-13 2007-08-16 Heidelberger Druckmaschinen Ag Verfahren zur sicheren Übertragung von Betriebsdaten
US8370479B2 (en) 2006-10-03 2013-02-05 Axeda Acquisition Corporation System and method for dynamically grouping devices based on present device conditions
US8065397B2 (en) 2006-12-26 2011-11-22 Axeda Acquisition Corporation Managing configurations of distributed devices
US8478861B2 (en) 2007-07-06 2013-07-02 Axeda Acquisition Corp. Managing distributed devices with limited connectivity
KR101571538B1 (ko) 2008-11-28 2015-11-24 삼성전자주식회사 전면 터치 휴대단말기의 콜 발신 방법
US8621362B2 (en) 2011-01-21 2013-12-31 Xerox Corporation Mobile screen methods and systems for collaborative troubleshooting of a device
EP3204826B1 (de) 2014-10-07 2020-11-25 Videojet Technologies Inc. System und verfahren zur fernwartung eines industriedruckers
JP6950177B2 (ja) * 2016-12-13 2021-10-13 株式会社リコー 電子機器、情報配信システム、情報配信方法、プログラム
CN111228793B (zh) * 2020-01-21 2021-11-19 腾讯科技（深圳）有限公司 交互界面的显示方法和装置、存储介质及电子装置

Family Cites Families (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4390953A (en) * 1980-11-10 1983-06-28 Kearney & Trecker Corporation Unmanned diagnostic communications system for computer controlled machine tools
US4703325A (en) * 1984-10-22 1987-10-27 Carrier Corp. Remote subsystem
FR2591000B1 (fr) * 1985-11-29 1988-09-23 Spie Batignolles Dispositif d'aide a la maintenance d'une installation electromecanique qui comprend des moyens automatiques de controle et de commande
US4996703A (en) * 1986-04-21 1991-02-26 Gray William F Remote supervisory monitoring and control apparatus connected to monitored equipment
US4718079A (en) * 1986-06-30 1988-01-05 Giuseppe Rabito Remote unit monitoring system
US4823290A (en) * 1987-07-21 1989-04-18 Honeywell Bull Inc. Method and apparatus for monitoring the operating environment of a computer system
US5010568A (en) * 1989-04-04 1991-04-23 Sparton Corporation Remote meter reading method and apparatus
US5241402A (en) * 1989-12-04 1993-08-31 Xerox Corporation Concurrent modem control in a reprographic machine
US5084875A (en) * 1989-12-13 1992-01-28 Joseph Weinberger System for automatically monitoring copiers from a remote location
US5214772A (en) * 1989-12-13 1993-05-25 Joseph Weinberger System for automatically monitoring copiers from a remote location
JP3121002B2 (ja) * 1990-07-06 2000-12-25 株式会社リコー プリンタシステム、プリンタおよび外部装置
US5216461A (en) * 1990-07-31 1993-06-01 Minolta Camera Kabushiki Kaisha Control system for copying machine with improved communication function to centralized control unit
US5220380A (en) * 1990-08-10 1993-06-15 Minolta Camera Kabushiki Kaisha Control system for copying machines with improved communication function for centralized control unit

Also Published As

Publication number Publication date
EP0599523A2 (de) 1994-06-01
US5325156A (en) 1994-06-28
DE69306368T2 (de) 1997-06-12
EP0599523B1 (de) 1996-12-04
EP0599523A3 (en) 1995-09-27
JPH06217028A (ja) 1994-08-05

Similar Documents

Publication Publication Date Title
DE69306368T2 (de) Schnittstelle zum Dienstanruf-Aufbau bzw. Reaktion zum Anruf
DE3782507T2 (de) Druckwandler.
DE69434636D1 (de) Kommunikationssystem zur identifizierung des namens von anrufern mit möglichkeit zum abfangen des anrufes
DE68901586D1 (de) Optimiertes system fuer die rufzuteilung von aufzuegen fuer aufsteigenden spitzenverkehr.
DE3787983D1 (de) Rufempfänger zur Leistungsfähigen Benutzung von Rufnummern.
ITRM930050A0 (it) Dispositivo per prevenire punture accidentali.
DE3785785T2 (de) Druckwandler.
DE3785384T2 (de) Unterwasserwandler.
EP0567088A3 (de) Verfahren zur Herstellung eines Amylase-Inhibitors.
GB8704049D0 (en) Hydraulic hoist assembly
DE69324297T2 (de) Hebemaschine
ITTO930571A1 (it) Procedimento per la rimozione di un catalizzatore.
DE3886996D1 (de) Farbumsetzungsverfahren.
DE69325051D1 (de) Anruffortschrittüberwachung
DE3778989D1 (de) Spritzrohr.
DE3862473D1 (de) Farbkathodenstrahlroehre.
DE3766188D1 (de) Druckwandler.
DE3862879D1 (de) Farbkathodenstrahlrohreinrichtung.
PT84671A (en) Transportable articulated-arm grane comprising three hydraulically actuated members
DE69316076D1 (de) Magnetostriktiver Kraftwandler
DE3866895D1 (de) Farbkathodenstrahlroehre.
DE59300878D1 (de) Schnittstelle.
FR2691028B1 (fr) Contrôleur de communication multiplex multicanal.
FR2688291B1 (fr) Raccord hydraulique rapide etanche.
DE69310073T2 (de) Drehverbindung

Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8320 Willingness to grant licences declared (paragraph 23)