DE69431939T2 - Verteiltes System für Anrufverarbeitung - Google Patents

Verteiltes System für Anrufverarbeitung

Info

Publication number
DE69431939T2
DE69431939T2 DE69431939T DE69431939T DE69431939T2 DE 69431939 T2 DE69431939 T2 DE 69431939T2 DE 69431939 T DE69431939 T DE 69431939T DE 69431939 T DE69431939 T DE 69431939T DE 69431939 T2 DE69431939 T2 DE 69431939T2
Authority
DE
Germany
Prior art keywords
call processing
distributed system
distributed
call
processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69431939T
Other languages
English (en)
Other versions
DE69431939D1 (de
Inventor
Michael Ken Minakami
Brian Hulse
Jonathan Cook
John Brian Pickering
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nuance Communications Inc
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of DE69431939D1 publication Critical patent/DE69431939D1/de
Application granted granted Critical
Publication of DE69431939T2 publication Critical patent/DE69431939T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
    • H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
    • H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
    • H04Q3/54541—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme using multi-processor systems
    • H04Q3/54566—Intelligent peripherals, adjunct processors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
DE69431939T 1993-07-29 1994-02-21 Verteiltes System für Anrufverarbeitung Expired - Lifetime DE69431939T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB9315695A GB2280820A (en) 1993-07-29 1993-07-29 Distributed system for call processing

Publications (2)

Publication Number Publication Date
DE69431939D1 DE69431939D1 (de) 2003-02-06
DE69431939T2 true DE69431939T2 (de) 2003-10-02

Family

ID=10739630

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69431939T Expired - Lifetime DE69431939T2 (de) 1993-07-29 1994-02-21 Verteiltes System für Anrufverarbeitung

Country Status (5)

Country Link
US (3) US5471521A (de)
EP (1) EP0637160B1 (de)
JP (2) JP2986050B2 (de)
DE (1) DE69431939T2 (de)
GB (1) GB2280820A (de)

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Also Published As

Publication number Publication date
DE69431939D1 (de) 2003-02-06
EP0637160B1 (de) 2003-01-02
JP3309068B2 (ja) 2002-07-29
EP0637160A3 (de) 1999-09-08
US5471521A (en) 1995-11-28
JPH0766840A (ja) 1995-03-10
US5668854A (en) 1997-09-16
JP2986050B2 (ja) 1999-12-06
EP0637160A2 (de) 1995-02-01
GB9315695D0 (en) 1993-09-15
GB2280820A (en) 1995-02-08
US5878117A (en) 1999-03-02
JPH10207683A (ja) 1998-08-07

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8327 Change in the person/name/address of the patent owner

Owner name: NUANCE COMMUNICATIONS,INC., BURLINGTON, MASS., US

8328 Change in the person/name/address of the agent

Representative=s name: VOSSIUS & PARTNER, 81675 MUENCHEN