US20090299536A1 - Computer implemented systems and methods for improving sales and marketing effectiveness - Google Patents
Computer implemented systems and methods for improving sales and marketing effectiveness Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02E—REDUCTION OF GREENHOUSE GAS [GHG] EMISSIONS, RELATED TO ENERGY GENERATION, TRANSMISSION OR DISTRIBUTION
- Y02E40/00—Technologies for an efficient electrical power generation, transmission or distribution
- Y02E40/70—Smart grids as climate change mitigation technology in the energy generation sector
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
- Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
- Y04S10/00—Systems supporting electrical power generation, transmission or distribution
- Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
Definitions
- the present invention relates to computer implemented systems and methods for providing services to a network of customers, more specifically to services enabled by methods comprising the collection, aggregation, and analysis of data in a central database from a plurality of systems that are not otherwise associated with one another to provide performance metrics and most particularly to the establishment and improvement of various performance metrics related to the execution of customer activities and the initiation of specific actions related to performance in comparison with such metrics.
- the present invention relates to computer implemented services enabled by systems and methods comprising the collection, aggregation, and analysis of data related to the installation and operation of renewable energy systems comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like, or to distributed energy generation systems comprising waste-to-energy generation systems, fuel cells, microturbines, diesel generators, and the like.
- renewable energy systems comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like
- distributed energy generation systems comprising waste-to-energy generation systems, fuel cells, microturbines, diesel generators, and the like.
- renewable energy systems comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like
- distributed energy generation systems comprising waste-to-energy generation systems, fuel cells, microturbines, diesel generators, and the like.
- This interest is being driven by a number of factors including a limited supply of fossil fuels, increased pollution from the acquisition and use of fossil fuels, global warming considerations, rising costs of fossil fuels, the loss of natural lands due to the construction of fossil fuel power plants, continued utility grid degradation and blackouts, unpredictable energy prices, the need for local power generation in disaster recovery situations, the need to move away from centralized power plants to distributed energy systems for homeland security, and the like.
- Advancements in the development of renewable energy and distributed energy generation technologies have overcome earlier impediments such as poor efficiency, installation difficulty, high cost, high maintenance, and the like and are presently offering increasingly attractive alternatives to fossil fuel power systems in the generation and delivery of electric power.
- renewable energy and distributed energy generation industries One of the issues faced by the renewable energy and distributed energy generation industries is that the adoption and deployment of such systems is often sporadic and not well coordinated.
- the decision to invest in and install a renewable energy or distributed energy generation system is typically made at the individual entity level rather than as a planned activity for an entire community.
- an “entity” may comprise an individual, a company, an office building, a shopping mall, a shopping center, a sports complex, or other such organization, business, or group investing collectively in a source of energy. Consequently, the renewable energy and distributed energy generation industries often lack the coordinated, integrated infrastructure that is typically common in other industries. The lack of infrastructure inhibits the adoption and installation of new renewable energy and distributed energy generation systems and does not allow these industries to gain advantages due to cooperation or economies of scale to lower costs, increase acceptance and deployment, and attract additional investment capital.
- the data collection systems and methods cited above may use a local communications device installed at the site of the renewable energy generation or distributed energy generation system to collect data on the system comprising system ID, location, performance, calibration, ambient conditions, efficiency, temperature, wind speed, wind direction, solar irradiance, energy generation, device status flags, and the like.
- Typical data collection systems comprise embedded sensors, external sensors, embedded computers, and the like.
- Typical local communications devices comprise modems, routers, switches, embedded computers, wireless transmitters, and the like.
- the data may be transmitted via a wireless or hardwired network or other communication means to a secure, central database where the data is aggregated with data from other systems and analyzed to provide value added services to the members of the renewable energy or distributed energy generation supply chain.
- Suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g. GSM, GPRS, etc.), combinations thereof, and the like.
- LAN Local Area Network
- WAN Wide Area Network
- wireless network e.g. GSM, GPRS, etc.
- GSM Global System for Mobile communications
- Various embodiments of the present invention relate generally to systems and methods that utilize the secure, centrally collected, aggregated, and analyzed data to provide a number of beneficial services.
- the services may be desirable and useful to many “Supply Chain Entities” within the renewable energy or distributed energy generation system supply chain.
- Supply Chain Entity or Entities to refer to one or more of the “Installation Technician”, the “Value Added Reseller (VAR)”, the “System Integrator”, the “Original Equipment Manufacturer (OEM)” component supplier, the “local energy utility”, various local government agencies, the Project Financier or Investor, the Distributed Utility provider, among others.
- the aggregated data may be used to offer services to Supply Chain Entities that improve the sales and marketing process using real time data.
- One or more systems may be configured as demonstration tools.
- the System Performance metrics of the systems may be compared to the database as mentioned previously and demonstrated to a potential Customer.
- the term “Customer” may be understood to comprise the End User as well as other Supply Chain Entities that may be customers of the higher level within the supply chain.
- the System Parameters of one of the systems may be purposefully altered to degrade the performance.
- the services immediately detect the decrease in System Performance metrics and perform a troubleshooting and corrective action routine, thus illustrating this capability to the potential Customer.
- the proper System Parameters are transmitted to the system and the potential Customer may observe the System Performance metrics returning to the previous baseline.
- the potential Customer may be allowed to interactively select their own geographic region to illustrate the energy generation potential for their location.
- the energy generation potential is represented as a cash value for the potential Customer based on an average energy price.
- the methods of some embodiments of the present invention may be implemented on a plurality of systems.
- the systems may comprise one or more energy systems, sensors contained within the energy systems to monitor various settings and performance attributes of the energy systems, sensors associated with the energy systems to measure various environmental conditions, a communications device for managing two-way communications between the sensors, the energy systems, and a network, a network for transmitting the data to a centralized database, a centralized database for receiving and storing data from a plurality of systems, user interfaces for interacting with the centralized database, procedures for acting upon the data, and a plurality of output means for displaying the results of the procedure treatments.
- FIG. 1 is a schematic representation of a portion of a typical renewable energy or distributed energy generation system supply chain.
- FIG. 2 is a flow chart of steps in some embodiments of the present invention.
- FIG. 3 is a schematic representation of a system pertaining to some embodiments of the present invention.
- FIG. 4 depicts an illustrative computer system pertaining to various embodiments of the present invention.
- various embodiments of the present invention relate to systems and methods that utilize secure, centrally collected, aggregated, and analyzed data to provide a number of beneficial services.
- the services may be desirable and useful to many Supply Chain Entities within the renewable energy or distributed energy generation system supply chain.
- the systems and methods provide services to the various Supply Chain Entities in the renewable energy or distributed energy generation system supply chain.
- the supply chain structure illustrated in FIG. 1 wherein, large national Systems Integrators, 101 , market and sell the renewable energy or distributed energy generation systems to End Users, 104 .
- the System Integrators may design and oversee the installation and commissioning of the renewable energy or distributed energy generation systems.
- the System Integrators may contract with VARs, 102 , who are local to the End Users and who may perform services comprising installation, service, upgrades, retrofits, and the like on behalf of the System Integrators.
- the VARs may employ a plurality of Installation Technicians, 103 , who may perform services comprising installation, service, upgrades, retrofits, and the like on behalf of the VARs.
- OEM component suppliers, 100 may supply components to the System Integrators, 101 , or the VARs, 102 .
- These labels have been used for convenience in the context of the present teaching. It will be clear to those skilled in the art that those entities or parties that provide similar functions and services within the supply chain may use a wide variety of names and labels. These labels do not limit the scope of the present invention in any way.
- the systems and methods may be applied to a solar energy generation system.
- the solar energy example does not limit the scope of the present invention in any way.
- the systems and methods described herein may be applied to any general system.
- the systems and methods described herein may be applied to any general energy system such as an energy consumption system, an energy generation system, an energy storage system, combinations thereof, and the like.
- the systems and methods described herein may be applied to any renewable energy generation comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like, or distributed energy generation technology comprising waste-to-energy generation technologies, fuel cells, microturbines, diesel generators, and the like or any combination thereof.
- a system comprising more than one type of system as listed above will be designated a “hybrid” system.
- the solar energy system may be installed by an Installation Technician following an established installation checklist.
- the system may be connected to a central database via a network.
- suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g. GSM, GPRS, etc.), combinations thereof, and the like.
- System Identification Data are collected at the point of sale by the System Integrator or the VAR, said System Identification Data comprising, End User identification, system warranty information, system performance guarantee commitment information, expected system power output, and the like.
- the System Identification Data are static in time meaning that they may not generally change once established.
- the System Identification Data may be entered into the central database and serve as a unique identifier for the system.
- System Configuration Data are collected during the manufacture and testing of the system, said System Configuration Data comprising, system configuration with OEM component identification, system wiring details, system tracking features, system tracking capabilities and the like.
- the System Configuration Data are generally static in time meaning that they may not generally change once established. However, the System Configuration Data may change during periods of service, upgrades, or enhancements to the system.
- the System Configuration Data may be entered into the central database and associated with the unique System Identification Data previously entered.
- System Installation Data are collected at the time of installation, said System Installation Data comprising, VAR identity, Installation Technician identity, installation region, system orientation, system tilt angle, expected shading, time to complete the system installation, number of errors during the system installation, an End User satisfaction index (EUSI), firmware revision, system parameter settings, and the like.
- EUSI End User satisfaction index
- expected shading may be associated with the area and time that the system is covered by shadows due to neighboring trees, building, structures, etc. It may be expressed in units of % coverage per hour for each time period of interest comprising months, seasons, years, billing periods, and the like. This quantity may be useful in estimating the performance of the system.
- the System Installation Data are static in time meaning that they may not generally change once established.
- the System Installation Data may be entered into the central database and associated with the unique System Identification Data previously entered.
- System Performance Data and ambient condition data are collected and continuously at a predefined interval after start-up of the system, said System Performance Data comprising, system response, system performance, ambient temperature, solar irradiance, conversion efficiency, current tilt angle, system energy output, current firmware revision, current system parameter settings, device fault and error codes, power, voltage, cumulative energy generated, and the like.
- the System Performance Data change with time and are entered into the central database as a time series with associated date and time stamps.
- the temporal System Performance Data are associated with the unique System Identification Data previously entered.
- the data correlated to the installation region may be aggregated to several levels of granularity, said levels comprising country, time zone, state or province, county, postal code, Global Positioning System (GPS) coordinates, and the like.
- GPS Global Positioning System
- System History Data may be associated with each unique System Identification Data record.
- the System History Data captures changes in the System Configuration Data over time. Examples of System History Data comprise time-to-first-service-call, details of the service calls, steps taken to resolve the issues in the service calls, upgrades to the system configuration, new firmware revisions, new parameter settings, and the like. Entries in the System History Data typically contain date and time stamps so that changes may be tracked over the life of the system.
- the systems and methods may be applied to a solar energy generation system as an example.
- the aggregated data may be used to offer services to Supply Chain Entities that improves the sales and marketing process using real time data.
- One or more systems may be configured as demonstration tools.
- the System Performance metrics of the systems may be compared to the benchmark metrics established from the collected, aggregated, and analyzed data from a plurality of systems and demonstrated to the potential Customer.
- the services may represent the System Performance metrics of the systems as a monetary value for the potential Customer.
- the System Parameters of one of the systems may then be purposefully altered to degrade the System Performance metrics by transmitting non-optimum system settings and parameters to the system.
- the services may represent the decrease in the System Performance metrics of the system as a decrease in monetary value for the potential Customer.
- the services may detect the decrease in System Performance metrics and may perform a troubleshooting and corrective action routine as previously described, thus illustrating this capability to the potential Customer.
- the proper System Parameters may then be transmitted to the system and the Customer may observe the System Performance metrics returning to the previous baseline.
- the potential Customer may be allowed to interactively select their own geographic region to illustrate the energy generation potential for their location.
- the potential Customer may be allowed to view the System Performance metrics and energy generation of exemplary systems in their region.
- the energy generation potential may be represented as a monetary value for the potential Customer based on an average energy price.
- the Return-on-Investment (ROI) may be calculated for the potential Customer based on real time data from his region.
- the methods and procedures for connecting an installed system to a central database via a network may follow the steps, 200 - 210 , as outlined in FIG. 2 . These exemplary steps are not meant to limit the scope of the present invention.
- the data may be manipulated and parsed by the various Supply Chain Entities subject to various security measures as discussed below.
- a plurality of standard procedures exists to aid in the manipulation of the data. Examples of suitable procedures comprise methods for calculating typical statistical values such as mean, median, average, standard deviation, maximum value, minimum value, variance, and the like. These procedures are listed as illustrations only and do not limit the scope of the present invention in any way.
- the Supply Chain Entities may develop and generate a custom procedure to extract and manipulate the data for their specific purpose.
- the systems and methods may include a number of security measures to protect the intellectual property and confidential information for the various Supply Chain Entities of the renewable energy system supply chain.
- the security measures comprise software passwords, tokens, smart cards, biometric identification means, and the like.
- the security measures ensure that any specific System Integrator, VAR, or OEM manufacturer is only allowed access to the detailed data generated by systems under their specific responsibility. However, the System Integrators, VARs, or OEM manufacturers may request results based on the analysis of the aggregated data across the database so that they may compare their data to the larger population of systems.
- the database may contain data from systems installed worldwide by a large number of Supply Chain Entities.
- the different pattern fill of the circles representing systems, 300 , illustrated in FIG. 3 is meant to convey that these systems are associated with different Supply Chain Entities.
- Comparisons and analyses may be completed by aggregating data from systems with similar features comprising System Integrator ID, VAR ID, Installation Technician ID, expected system power output, system configuration with OEM component identification, system wiring details, system tracking features, system tracking capabilities, expected shading, installation region, system orientation, system tilt angle, firmware revision, system parameter settings, system response, system performance, ambient temperature, solar irradiance, conversion efficiency, current tilt angle, system energy output, device fault and error codes, power, voltage, cumulative energy generated, and the like.
- the database enables the Supply Chain Entities to compare detailed data across systems under their responsibility or to compare their data to benchmark or aggregated data across the entire database.
- a System Integrator may compare detailed data for his systems installed across a large region such as North America.
- the same System Integrator may compare data for one or more of his systems with benchmark or aggregated data for systems installed in a completely different region such as Europe.
- the services provided may allow various Supply Chain Entities to advantageously demonstrate or illustrate their capabilities to their Customers. Examples of these capabilities may comprise short time for installation, low cost of installation, rapid response to system failure, remote troubleshooting and corrective action, high reliability of parts, improved conversion efficiency, proactive alert capabilities, and the like.
- the demonstration and illustration is advantageously enhanced by the services of some embodiments of the present invention through the use of real time data from operating systems.
- the systems may comprise one or more energy systems, 300 , sensors contained within the energy system to monitor various settings and performance attributes of the energy system, sensors associated with the energy system to measure various environmental conditions, 302 , a local communications device for managing two-way communications between the sensors, the energy systems, and a network, 303 , a network for transmitting the data to a centralized database, 304 , a centralized database for receiving and storing data from the plurality of systems, 305 , user interfaces for interacting with the centralized database, 306 - 309 , procedures for acting upon the data, and a plurality of output devices for displaying the results of the procedure action, 306 - 310 .
- the sensors contained within the system may monitor various settings and performance attributes comprising, system response, system performance, conversion efficiency, current tilt angle, system energy output, current firmware revision, current system parameter settings, device fault and error codes, power, voltage, cumulative energy generated, and the like.
- Sensors associated with the system, 302 may measure various environmental conditions comprising ambient temperature, solar irradiance, and the like.
- the data may be communicated onto a network, 304 , by a local communications device, 303 .
- suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g.
- the data may be received and stored on a centralized database, 305 .
- the data in the centralized database may be accessed by a plurality of user interfaces comprising computer terminals, 307 , personal computers (PCs), 306 , personal digital assistants (PDAs), 308 , cellular phones, 309 , interactive displays, and the like.
- PCs personal computers
- PDAs personal digital assistants
- This allows the user to be located remotely from the centralized database.
- the centralized database contains a variety of security features to prevent sensitive detailed data from being viewed or accessed by users without the proper security clearance. Procedures may be used to act on the data to generate results of various inquires. The procedures may be part of a standard set of calculations or may be developed and generated by the user.
- the results of the action by the procedures may be displayed to the user on a number of output means.
- suitable output means comprise computer terminals, 307 , personal computers (PCs), 306 , printers, 310 , LED displays, personal digital assistants (PDAs), 308 , cellular phones, 309 , interactive displays, and the like.
- FIG. 4 depicts an illustrative computer system using various embodiments of the present invention.
- the computer system comprises a server 401 , display, 402 , one or more input interfaces, 403 , communications interface, 406 , and one or more output interfaces, 404 , all conventionally coupled by one or more buses, 405 .
- the server, 401 comprises one or more processors (not shown) and one or more memory modules, 412 .
- the input interfaces, 403 may comprise a keyboard, 408 , and a mouse, 409 .
- the output interface, 404 may comprise a printer, 410 .
- the communications interface, 406 is a network interface that allows the computer system to communicate via a wireless or hardwired network, 407 , as previously described.
- the communications interface, 407 may be coupled to a transmission medium, 411 , such as a network transmission line, for example, twisted pair, coaxial cable, fiber optic cable, and the like.
- the communications interface, 411 provides a wireless interface, that is, the communication interface, 411 uses a wireless transmission medium. Examples of other devices that may be used to access the computer system via communications interface, 406 , comprise cell phones, PDAs, personal computers, and the like (not shown).
- the memory modules, 412 generally comprises different modalities, illustratively semiconductor memory, such as random access memory (RAM), and disk drives as well as others.
- the memory modules, 412 store an operating system, 413 , collected and aggregated data, 414 , instructions, 415 , applications, 416 , and procedures, 417 .
- an embodiment of the present invention is tangibly embodied in a computer readable medium, for example, the memory and is comprised of instructions, applications, and procedures which, when executed by the processor, causes the computer system to utilize the present invention, for example, the collection, aggregation, and analysis of data, establishing benchmark metrics for performance, comparing performance data to the benchmark metrics, allowing the potential customer to evaluate energy generation potential in his geographic region, displaying the results of the analyses, and the like.
- the memory may store the software instructions, data structures, and data for any of the operating system, the data collection application, the data aggregation application, the data analysis procedures, and the like in semiconductor memory, in disk memory, or a combination thereof.
- the operating system may be implemented by any conventional operating system comprising Windows® (Registered trademark of Microsoft Corporation), Unix® (Registered trademark of the Open Group in the United States and other countries), Mac OS® (Registered trademark of Apple Computer, Inc.), Linux® (Registered trademark of Linus Torvalds), as well as others not explicitly listed herein.
- Windows® Registered trademark of Microsoft Corporation
- Unix® Registered trademark of the Open Group in the United States and other countries
- Mac OS® Registered trademark of Apple Computer, Inc.
- Linux® Registered trademark of Linus Torvalds
- the present invention may be implemented as a method, system, or article of manufacture using standard programming and/or engineering techniques to produce software, firmware, hardware, or any combination thereof.
- article of manufacture (or alternatively, “computer program product”) as used herein is intended to encompass a computer program accessible from any computer-readable device, carrier or media.
- the software in which various embodiments are implemented may be accessible through the transmission medium, for example, from a server over the network.
- the article of manufacture in which the code is implemented also encompasses transmission media, such as the network transmission line and wireless transmission media.
- the article of manufacture also comprises the medium in which the code is embedded.
- FIG. 4 The exemplary computer system illustrated in FIG. 4 is not intended to limit the present invention. Other alternative hardware environments may be used without departing from the scope of the present invention.
Abstract
Description
- In general, the present invention relates to computer implemented systems and methods for providing services to a network of customers, more specifically to services enabled by methods comprising the collection, aggregation, and analysis of data in a central database from a plurality of systems that are not otherwise associated with one another to provide performance metrics and most particularly to the establishment and improvement of various performance metrics related to the execution of customer activities and the initiation of specific actions related to performance in comparison with such metrics. More specifically, the present invention relates to computer implemented services enabled by systems and methods comprising the collection, aggregation, and analysis of data related to the installation and operation of renewable energy systems comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like, or to distributed energy generation systems comprising waste-to-energy generation systems, fuel cells, microturbines, diesel generators, and the like.
- There is increased interest in the development and deployment of renewable energy systems comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like, or to distributed energy generation systems comprising waste-to-energy generation systems, fuel cells, microturbines, diesel generators, and the like. This interest is being driven by a number of factors including a limited supply of fossil fuels, increased pollution from the acquisition and use of fossil fuels, global warming considerations, rising costs of fossil fuels, the loss of natural lands due to the construction of fossil fuel power plants, continued utility grid degradation and blackouts, unpredictable energy prices, the need for local power generation in disaster recovery situations, the need to move away from centralized power plants to distributed energy systems for homeland security, and the like. Advancements in the development of renewable energy and distributed energy generation technologies have overcome earlier impediments such as poor efficiency, installation difficulty, high cost, high maintenance, and the like and are presently offering increasingly attractive alternatives to fossil fuel power systems in the generation and delivery of electric power.
- One of the issues faced by the renewable energy and distributed energy generation industries is that the adoption and deployment of such systems is often sporadic and not well coordinated. The decision to invest in and install a renewable energy or distributed energy generation system is typically made at the individual entity level rather than as a planned activity for an entire community. For economy of language, in this context, an “entity” may comprise an individual, a company, an office building, a shopping mall, a shopping center, a sports complex, or other such organization, business, or group investing collectively in a source of energy. Consequently, the renewable energy and distributed energy generation industries often lack the coordinated, integrated infrastructure that is typically common in other industries. The lack of infrastructure inhibits the adoption and installation of new renewable energy and distributed energy generation systems and does not allow these industries to gain advantages due to cooperation or economies of scale to lower costs, increase acceptance and deployment, and attract additional investment capital.
- Accordingly, there is a need for further developments in methods and systems to facilitate the connection and cooperation of the wide variety of entities and individual implementations of renewable energy or distributed energy generation systems to improve efficiencies, lower costs, facilitate new services, facilitate management and improvement of the energy production and distribution system as a whole, facilitate and improve training and education, facilitate energy commerce, and the like. In particular, there is a need for improved systems and methods to improve the effectiveness of sales and marketing activities by demonstrating actual system performance with real-time data selected from the potential customer's region or other factors.
- Advancements in the development of renewable energy and distributed energy generation systems have overcome, to a large extent, earlier impediments such as poor efficiency, installation difficulty, high cost, high maintenance, and the like. Specifically, advancements in the technology associated with the capture and conversion of solar energy into useable electricity has led to an increased adoption and deployment rate of solar energy generation systems. However, the infrastructure associated with collecting and analyzing data associated with the distribution infrastructure, system performance, system response, system efficiency, costs, savings associated with the system, and the like has not grown at the same pace as the implementation of solar energy generation systems. Systems and methods for the collection, aggregation, and analyzing of this data and providing services based on the results of the analysis have been developed as part of some embodiments of the present invention.
- In some embodiments of the present invention, the data collection systems and methods cited above may use a local communications device installed at the site of the renewable energy generation or distributed energy generation system to collect data on the system comprising system ID, location, performance, calibration, ambient conditions, efficiency, temperature, wind speed, wind direction, solar irradiance, energy generation, device status flags, and the like. Typical data collection systems comprise embedded sensors, external sensors, embedded computers, and the like. Typical local communications devices comprise modems, routers, switches, embedded computers, wireless transmitters, and the like. The data may be transmitted via a wireless or hardwired network or other communication means to a secure, central database where the data is aggregated with data from other systems and analyzed to provide value added services to the members of the renewable energy or distributed energy generation supply chain. Examples of suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g. GSM, GPRS, etc.), combinations thereof, and the like. Various embodiments of the present invention include security features such that proprietary or business-sensitive data is not accessible among different business entities, thereby providing all entities access to aggregated information while compromising the security of none.
- Various embodiments of the present invention relate generally to systems and methods that utilize the secure, centrally collected, aggregated, and analyzed data to provide a number of beneficial services. The services may be desirable and useful to many “Supply Chain Entities” within the renewable energy or distributed energy generation system supply chain. For economy of language, we use the term, Supply Chain Entity or Entities to refer to one or more of the “Installation Technician”, the “Value Added Reseller (VAR)”, the “System Integrator”, the “Original Equipment Manufacturer (OEM)” component supplier, the “local energy utility”, various local government agencies, the Project Financier or Investor, the Distributed Utility provider, among others. These labels have been used for convenience in the context of the present teaching. It will be clear to those skilled in the art that those entities or parties that provide similar functions and services within the supply chain may use a wide variety of names and labels. These labels do not limit the scope of the present invention in any way.
- In some embodiments of the present invention, the aggregated data may be used to offer services to Supply Chain Entities that improve the sales and marketing process using real time data. One or more systems may be configured as demonstration tools. The System Performance metrics of the systems may be compared to the database as mentioned previously and demonstrated to a potential Customer. In the context of the present teaching, the term “Customer” may be understood to comprise the End User as well as other Supply Chain Entities that may be customers of the higher level within the supply chain. The System Parameters of one of the systems may be purposefully altered to degrade the performance. The services immediately detect the decrease in System Performance metrics and perform a troubleshooting and corrective action routine, thus illustrating this capability to the potential Customer. The proper System Parameters are transmitted to the system and the potential Customer may observe the System Performance metrics returning to the previous baseline. Finally, the potential Customer may be allowed to interactively select their own geographic region to illustrate the energy generation potential for their location. The energy generation potential is represented as a cash value for the potential Customer based on an average energy price.
- The methods of some embodiments of the present invention may be implemented on a plurality of systems. The systems may comprise one or more energy systems, sensors contained within the energy systems to monitor various settings and performance attributes of the energy systems, sensors associated with the energy systems to measure various environmental conditions, a communications device for managing two-way communications between the sensors, the energy systems, and a network, a network for transmitting the data to a centralized database, a centralized database for receiving and storing data from a plurality of systems, user interfaces for interacting with the centralized database, procedures for acting upon the data, and a plurality of output means for displaying the results of the procedure treatments.
- Other aspects, embodiments and advantages of the invention may become apparent upon reading of the detailed description of the invention and the appended claims provided below, and upon reference to the drawings in which:
-
FIG. 1 is a schematic representation of a portion of a typical renewable energy or distributed energy generation system supply chain. -
FIG. 2 is a flow chart of steps in some embodiments of the present invention. -
FIG. 3 is a schematic representation of a system pertaining to some embodiments of the present invention. -
FIG. 4 depicts an illustrative computer system pertaining to various embodiments of the present invention. - In general, various embodiments of the present invention relate to systems and methods that utilize secure, centrally collected, aggregated, and analyzed data to provide a number of beneficial services. The services may be desirable and useful to many Supply Chain Entities within the renewable energy or distributed energy generation system supply chain.
- In some embodiments of the present invention, the systems and methods provide services to the various Supply Chain Entities in the renewable energy or distributed energy generation system supply chain. As an illustration, consider the supply chain structure illustrated in
FIG. 1 wherein, large national Systems Integrators, 101, market and sell the renewable energy or distributed energy generation systems to End Users, 104. Typically, the System Integrators may design and oversee the installation and commissioning of the renewable energy or distributed energy generation systems. The System Integrators may contract with VARs, 102, who are local to the End Users and who may perform services comprising installation, service, upgrades, retrofits, and the like on behalf of the System Integrators. Furthermore, the VARs may employ a plurality of Installation Technicians, 103, who may perform services comprising installation, service, upgrades, retrofits, and the like on behalf of the VARs. OEM component suppliers, 100, may supply components to the System Integrators, 101, or the VARs, 102. These labels have been used for convenience in the context of the present teaching. It will be clear to those skilled in the art that those entities or parties that provide similar functions and services within the supply chain may use a wide variety of names and labels. These labels do not limit the scope of the present invention in any way. - In an exemplary embodiment of the present invention, the systems and methods may be applied to a solar energy generation system. However, the solar energy example does not limit the scope of the present invention in any way. The systems and methods described herein may be applied to any general system. Specifically, the systems and methods described herein may be applied to any general energy system such as an energy consumption system, an energy generation system, an energy storage system, combinations thereof, and the like. More specifically, the systems and methods described herein may be applied to any renewable energy generation comprising solar energy, wind turbine energy, tidal energy, geothermal energy, and the like, or distributed energy generation technology comprising waste-to-energy generation technologies, fuel cells, microturbines, diesel generators, and the like or any combination thereof. In the context of the present teaching, a system comprising more than one type of system as listed above will be designated a “hybrid” system.
- Typically, the solar energy system may be installed by an Installation Technician following an established installation checklist. The system may be connected to a central database via a network. Examples of suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g. GSM, GPRS, etc.), combinations thereof, and the like. In this exemplary embodiment, System Identification Data are collected at the point of sale by the System Integrator or the VAR, said System Identification Data comprising, End User identification, system warranty information, system performance guarantee commitment information, expected system power output, and the like. The System Identification Data are static in time meaning that they may not generally change once established. The System Identification Data may be entered into the central database and serve as a unique identifier for the system. System Configuration Data are collected during the manufacture and testing of the system, said System Configuration Data comprising, system configuration with OEM component identification, system wiring details, system tracking features, system tracking capabilities and the like. The System Configuration Data are generally static in time meaning that they may not generally change once established. However, the System Configuration Data may change during periods of service, upgrades, or enhancements to the system. The System Configuration Data may be entered into the central database and associated with the unique System Identification Data previously entered. System Installation Data are collected at the time of installation, said System Installation Data comprising, VAR identity, Installation Technician identity, installation region, system orientation, system tilt angle, expected shading, time to complete the system installation, number of errors during the system installation, an End User satisfaction index (EUSI), firmware revision, system parameter settings, and the like. In the context of the present teaching, “expected shading” may be associated with the area and time that the system is covered by shadows due to neighboring trees, building, structures, etc. It may be expressed in units of % coverage per hour for each time period of interest comprising months, seasons, years, billing periods, and the like. This quantity may be useful in estimating the performance of the system. The System Installation Data are static in time meaning that they may not generally change once established. The System Installation Data may be entered into the central database and associated with the unique System Identification Data previously entered. System Performance Data and ambient condition data are collected and continuously at a predefined interval after start-up of the system, said System Performance Data comprising, system response, system performance, ambient temperature, solar irradiance, conversion efficiency, current tilt angle, system energy output, current firmware revision, current system parameter settings, device fault and error codes, power, voltage, cumulative energy generated, and the like. The System Performance Data change with time and are entered into the central database as a time series with associated date and time stamps. The temporal System Performance Data are associated with the unique System Identification Data previously entered. The data correlated to the installation region may be aggregated to several levels of granularity, said levels comprising country, time zone, state or province, county, postal code, Global Positioning System (GPS) coordinates, and the like. Additionally, System History Data may be associated with each unique System Identification Data record. The System History Data captures changes in the System Configuration Data over time. Examples of System History Data comprise time-to-first-service-call, details of the service calls, steps taken to resolve the issues in the service calls, upgrades to the system configuration, new firmware revisions, new parameter settings, and the like. Entries in the System History Data typically contain date and time stamps so that changes may be tracked over the life of the system.
- In some embodiments of the present invention, the systems and methods may be applied to a solar energy generation system as an example. The aggregated data may be used to offer services to Supply Chain Entities that improves the sales and marketing process using real time data. One or more systems may be configured as demonstration tools. The System Performance metrics of the systems may be compared to the benchmark metrics established from the collected, aggregated, and analyzed data from a plurality of systems and demonstrated to the potential Customer. The services may represent the System Performance metrics of the systems as a monetary value for the potential Customer. The System Parameters of one of the systems may then be purposefully altered to degrade the System Performance metrics by transmitting non-optimum system settings and parameters to the system. The services may represent the decrease in the System Performance metrics of the system as a decrease in monetary value for the potential Customer. Typically, the services may detect the decrease in System Performance metrics and may perform a troubleshooting and corrective action routine as previously described, thus illustrating this capability to the potential Customer. The proper System Parameters may then be transmitted to the system and the Customer may observe the System Performance metrics returning to the previous baseline. Finally, the potential Customer may be allowed to interactively select their own geographic region to illustrate the energy generation potential for their location. The potential Customer may be allowed to view the System Performance metrics and energy generation of exemplary systems in their region. The energy generation potential may be represented as a monetary value for the potential Customer based on an average energy price. The Return-on-Investment (ROI) may be calculated for the potential Customer based on real time data from his region.
- In some embodiments of the present invention, the methods and procedures for connecting an installed system to a central database via a network, collecting original data on the system, entering the data into the database, establishing System Performance metrics based on the original data, aggregating the original data into the database, representing the System Performance metrics as a monetary value to the potential customer, transmitting non-optimum system parameters to the system, detecting a decrease in System Performance metrics, representing the decrease in System Performance metrics as a decrease in monetary value to the potential customer, implementing a remote troubleshooting routine and returning the system to the previous level of performance may follow the steps, 200-210, as outlined in
FIG. 2 . These exemplary steps are not meant to limit the scope of the present invention. - Through the services provided, the data may be manipulated and parsed by the various Supply Chain Entities subject to various security measures as discussed below. A plurality of standard procedures exists to aid in the manipulation of the data. Examples of suitable procedures comprise methods for calculating typical statistical values such as mean, median, average, standard deviation, maximum value, minimum value, variance, and the like. These procedures are listed as illustrations only and do not limit the scope of the present invention in any way. Alternatively, the Supply Chain Entities may develop and generate a custom procedure to extract and manipulate the data for their specific purpose.
- The systems and methods may include a number of security measures to protect the intellectual property and confidential information for the various Supply Chain Entities of the renewable energy system supply chain. The security measures comprise software passwords, tokens, smart cards, biometric identification means, and the like. The security measures ensure that any specific System Integrator, VAR, or OEM manufacturer is only allowed access to the detailed data generated by systems under their specific responsibility. However, the System Integrators, VARs, or OEM manufacturers may request results based on the analysis of the aggregated data across the database so that they may compare their data to the larger population of systems.
- The database may contain data from systems installed worldwide by a large number of Supply Chain Entities. The different pattern fill of the circles representing systems, 300, illustrated in
FIG. 3 is meant to convey that these systems are associated with different Supply Chain Entities. Comparisons and analyses may be completed by aggregating data from systems with similar features comprising System Integrator ID, VAR ID, Installation Technician ID, expected system power output, system configuration with OEM component identification, system wiring details, system tracking features, system tracking capabilities, expected shading, installation region, system orientation, system tilt angle, firmware revision, system parameter settings, system response, system performance, ambient temperature, solar irradiance, conversion efficiency, current tilt angle, system energy output, device fault and error codes, power, voltage, cumulative energy generated, and the like. Advantageously, the database enables the Supply Chain Entities to compare detailed data across systems under their responsibility or to compare their data to benchmark or aggregated data across the entire database. For example, a System Integrator may compare detailed data for his systems installed across a large region such as North America. Alternatively, the same System Integrator may compare data for one or more of his systems with benchmark or aggregated data for systems installed in a completely different region such as Europe. - In some embodiments of the present invention, the services provided may allow various Supply Chain Entities to advantageously demonstrate or illustrate their capabilities to their Customers. Examples of these capabilities may comprise short time for installation, low cost of installation, rapid response to system failure, remote troubleshooting and corrective action, high reliability of parts, improved conversion efficiency, proactive alert capabilities, and the like. The demonstration and illustration is advantageously enhanced by the services of some embodiments of the present invention through the use of real time data from operating systems.
- Referring now to
FIG. 3 , the methods of some embodiments of the present invention may be implemented on a plurality of systems. The systems may comprise one or more energy systems, 300, sensors contained within the energy system to monitor various settings and performance attributes of the energy system, sensors associated with the energy system to measure various environmental conditions, 302, a local communications device for managing two-way communications between the sensors, the energy systems, and a network, 303, a network for transmitting the data to a centralized database, 304, a centralized database for receiving and storing data from the plurality of systems, 305, user interfaces for interacting with the centralized database, 306-309, procedures for acting upon the data, and a plurality of output devices for displaying the results of the procedure action, 306-310. - Continuing to refer to
FIG. 3 , in some exemplary embodiments comprising solar energy generation systems, the sensors contained within the system may monitor various settings and performance attributes comprising, system response, system performance, conversion efficiency, current tilt angle, system energy output, current firmware revision, current system parameter settings, device fault and error codes, power, voltage, cumulative energy generated, and the like. Sensors associated with the system, 302, may measure various environmental conditions comprising ambient temperature, solar irradiance, and the like. The data may be communicated onto a network, 304, by a local communications device, 303. Examples of suitable networks comprise the Internet, a Local Area Network (LAN), a Wide Area Network (WAN), a wireless network, cellular networks (e.g. GSM, GPRS, etc.), combinations thereof, and the like. The data may be received and stored on a centralized database, 305. The data in the centralized database may be accessed by a plurality of user interfaces comprising computer terminals, 307, personal computers (PCs), 306, personal digital assistants (PDAs), 308, cellular phones, 309, interactive displays, and the like. This allows the user to be located remotely from the centralized database. As mentioned previously, the centralized database contains a variety of security features to prevent sensitive detailed data from being viewed or accessed by users without the proper security clearance. Procedures may be used to act on the data to generate results of various inquires. The procedures may be part of a standard set of calculations or may be developed and generated by the user. The results of the action by the procedures may be displayed to the user on a number of output means. Examples of suitable output means comprise computer terminals, 307, personal computers (PCs), 306, printers, 310, LED displays, personal digital assistants (PDAs), 308, cellular phones, 309, interactive displays, and the like. -
FIG. 4 depicts an illustrative computer system using various embodiments of the present invention. In some embodiments, the computer system comprises aserver 401, display, 402, one or more input interfaces, 403, communications interface, 406, and one or more output interfaces, 404, all conventionally coupled by one or more buses, 405. The server, 401, comprises one or more processors (not shown) and one or more memory modules, 412. The input interfaces, 403, may comprise a keyboard, 408, and a mouse, 409. The output interface, 404, may comprise a printer, 410. The communications interface, 406, is a network interface that allows the computer system to communicate via a wireless or hardwired network, 407, as previously described. The communications interface, 407, may be coupled to a transmission medium, 411, such as a network transmission line, for example, twisted pair, coaxial cable, fiber optic cable, and the like. In another embodiment, the communications interface, 411, provides a wireless interface, that is, the communication interface, 411 uses a wireless transmission medium. Examples of other devices that may be used to access the computer system via communications interface, 406, comprise cell phones, PDAs, personal computers, and the like (not shown). - The memory modules, 412, generally comprises different modalities, illustratively semiconductor memory, such as random access memory (RAM), and disk drives as well as others. In various embodiments, the memory modules, 412, store an operating system, 413, collected and aggregated data, 414, instructions, 415, applications, 416, and procedures, 417.
- In various embodiments, the specific software instructions, data structures and data that implement various embodiments of the present invention are typically incorporated in the server, 401. Generally, an embodiment of the present invention is tangibly embodied in a computer readable medium, for example, the memory and is comprised of instructions, applications, and procedures which, when executed by the processor, causes the computer system to utilize the present invention, for example, the collection, aggregation, and analysis of data, establishing benchmark metrics for performance, comparing performance data to the benchmark metrics, allowing the potential customer to evaluate energy generation potential in his geographic region, displaying the results of the analyses, and the like. The memory may store the software instructions, data structures, and data for any of the operating system, the data collection application, the data aggregation application, the data analysis procedures, and the like in semiconductor memory, in disk memory, or a combination thereof.
- The operating system may be implemented by any conventional operating system comprising Windows® (Registered trademark of Microsoft Corporation), Unix® (Registered trademark of the Open Group in the United States and other countries), Mac OS® (Registered trademark of Apple Computer, Inc.), Linux® (Registered trademark of Linus Torvalds), as well as others not explicitly listed herein.
- In various embodiments, the present invention may be implemented as a method, system, or article of manufacture using standard programming and/or engineering techniques to produce software, firmware, hardware, or any combination thereof. The term “article of manufacture” (or alternatively, “computer program product”) as used herein is intended to encompass a computer program accessible from any computer-readable device, carrier or media. In addition, the software in which various embodiments are implemented may be accessible through the transmission medium, for example, from a server over the network. The article of manufacture in which the code is implemented also encompasses transmission media, such as the network transmission line and wireless transmission media. Thus the article of manufacture also comprises the medium in which the code is embedded. Those skilled in the art will recognize that many modifications may be made to this configuration without departing from the scope of the present invention.
- The exemplary computer system illustrated in
FIG. 4 is not intended to limit the present invention. Other alternative hardware environments may be used without departing from the scope of the present invention. - The foregoing descriptions of exemplary embodiments of the present invention have been presented for the purpose of illustration and description. They are not intended to be exhaustive or to limit the present invention to the precise forms disclosed, and obviously many modifications, embodiments, and variations are possible in light of the above teaching.
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