US20120116822A1 - System and method for dynamic pricing of an insurance policy - Google Patents
System and method for dynamic pricing of an insurance policy Download PDFInfo
- Publication number
- US20120116822A1 US20120116822A1 US13/079,584 US201113079584A US2012116822A1 US 20120116822 A1 US20120116822 A1 US 20120116822A1 US 201113079584 A US201113079584 A US 201113079584A US 2012116822 A1 US2012116822 A1 US 2012116822A1
- Authority
- US
- United States
- Prior art keywords
- seller
- insurance
- shipping
- buyer
- item
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
Definitions
- This application relates generally to the field of computer technology, and in a specific example embodiment, a method and system for pricing an insurance policy.
- Websites provide a number of publishing, listing, and price-setting mechanisms whereby a publisher (e.g., a seller) may list or publish information concerning items for sale.
- a publisher e.g., a seller
- the process of creating a listing may be a time-consuming and tedious process.
- the seller may not have a good idea of what the selling price should be, how much to charge for shipping, or what should go in a description for their item.
- FIG. 1 is a network diagram depicting a network system, according to one embodiment, having a client-server architecture configured for exchanging data over a network;
- FIG. 2 is a block diagram illustrating an example embodiment of a shipping insurance application
- FIG. 3 is a block diagram illustrating an example embodiment of a shipping insurance module
- FIG. 4 is a block diagram illustrating an example embodiment of a claim and complaint module
- FIG. 5 is a block diagram illustrating an example embodiment of a claim processing module
- FIG. 6 is a block diagram illustrating an example embodiment of a dynamic insurance policy pricing module
- FIG. 7 is a flow chart of an example method for offering a shipping insurance policy to an eligible seller
- FIG. 8 is a flow chart of one embodiment of a method for computing a shipping insurance rate based on a seller profile
- FIG. 9 is a flow chart of another embodiment of a method for processing an insurance claim.
- FIG. 10 shows a diagrammatic representation of machine in the example form of a computer system within which a set of instructions may be executed to cause the machine to perform any one or more of the methodologies discussed herein.
- a method and a system computes a shipping insurance rate.
- a storage device stores a profile of a seller of an electronic marketplace.
- An insurance pricing generator module computes a shipping insurance rate for the seller based on the profile of the seller.
- the shipping insurance rate for the seller is computed based on the insurance coverage selected by the seller.
- the profile of the seller has an electronic marketplace profile of the seller and an insurance profile of the seller.
- a record of the shipping insurance elected by a seller eligible to purchase the shipping insurance at the shipping insurance rate for an item to be shipped to a buyer is maintained.
- a claim and complaint module receives a complaint from the buyer and a claim from the seller.
- a claim processing module processes the claim from the seller based on the corresponding complaint from the buyer.
- FIG. 1 is a network diagram depicting a network system 100 , according to one embodiment, having a client-server architecture configured for exchanging data over a network.
- the network system 100 may be a publication/publisher system 102 where clients may communicate and exchange data within the network system 100 .
- the data may pertain to various functions (e.g., online item purchases) and aspects (e.g., managing content and user reputation values) associated with the network system 100 and its users.
- client-server architecture as an example, other embodiments may include other network architectures, such as a peer-to-peer or distributed network environment.
- a data exchange platform in an example form of a network-based publisher 102 , may provide server-side functionality, via a network 104 (e.g., the Internet) to one or more clients.
- the one or more clients may include users that utilize the network system 100 and more specifically, the network-based publisher 102 , to exchange data over the network 104 .
- These transactions may include transmitting, receiving (communicating) and processing data to, from, and regarding content and users of the network system 100 .
- the data may include, but are not limited to, content and user data such as feedback data; user reputation values; user profiles; user attributes; product and service reviews and information, such as pricing and descriptive information; product, service, manufacture, and vendor recommendations and identifiers; product and service listings associated with buyers and sellers; auction bids; and transaction data, among other things.
- content and user data such as feedback data; user reputation values; user profiles; user attributes; product and service reviews and information, such as pricing and descriptive information; product, service, manufacture, and vendor recommendations and identifiers; product and service listings associated with buyers and sellers; auction bids; and transaction data, among other things.
- the data exchanges within the network system 100 may be dependent upon user-selected functions available through one or more client or user interfaces (UIs).
- UIs may be associated with a client machine, such as a client machine 106 using a web client 110 .
- the web client 110 may be in communication with the network-based publisher 102 via a web server 120 .
- the UIs may also be associated with a client machine 108 using a programmatic client 112 , such as a client application, or a mobile device 132 with a third party application 116 .
- the client machine 106 , 108 , or mobile device 132 may be associated with a buyer, a seller, a third party electronic commerce platform, a payment service provider, or a shipping service provider, each in communication with the network-based publisher 102 and optionally each other.
- the buyers and sellers may be any one of individuals, merchants, or service providers, among other things.
- a mobile device 132 may also be in communication with the network-based publisher 102 via a web server 120 .
- the mobile device 132 may include a portable electronic device providing at least some of the functionalities of the client machines 106 and 108 .
- the mobile device 132 may include the third party application 116 (or a web client) configured communicate with application server 122 .
- an application program interface (API) server 118 and a web server 120 are coupled to, and provide programmatic and web interfaces respectively to, one or more application servers 122 .
- the application servers 122 host one or more publication application (s) 124 and a shipping insurance application 130 .
- the application servers 122 are, in turn, shown to be coupled to one or more database server(s) 126 that facilitate access to one or more database(s) 128 .
- the web server 120 and the API server 118 communicate and receive data pertaining to listings, transactions, and feedback, among other things, via various user input tools.
- the web server 120 may send and receive data to and from a toolbar or webpage on a browser application (e.g., web client 110 ) operating on a client machine (e.g., client machine 106 ).
- the API server 118 may send and receive data to and from an application (e.g., client application 112 or third party application 116 ) running on another client machine (e.g., client machine 108 or mobile device 132 ).
- the network-based publisher 102 provides a multitude of feedback, reputation, aggregation, and listing and price-setting mechanisms whereby a user may be a seller or buyer who lists or buys goods and/or services (e.g., for sale) published on the network-based publisher 102 .
- the publication application 124 may provide a number of publisher functions and services (e.g., listing, payment, etc.) to users that access the network-based publisher 102 .
- the publication application(s) 124 may provide a number of services and functions to users for listing goods and/or services for sale, facilitating transactions, and reviewing and providing feedback about transactions and associated users.
- the shipping insurance application 130 determines a seller's eligibility to participate in a shipping insurance program and automatically processes claims from sellers arising from the shipping insurance program. In one embodiment, the shipping insurance application 130 determines the shipping insurance rate to an eligible seller based on the seller's profile associated with the publication application 124 and other third party applications (e.g. commercial websites, social networking websites, credit rating websites, and so forth).
- third party applications e.g. commercial websites, social networking websites, credit rating websites, and so forth.
- FIG. 2 is a block diagram illustrating an example embodiment of the shipping insurance application 130 .
- the shipping insurance application 130 has a seller shipping insurance module 202 , a claim and complaint module 204 , and a claim processing module 206 .
- the seller shipping insurance module 202 maintains a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer.
- the claim and complaint module 204 receives a complaint from the buyer for receiving the item damaged or not receiving the item, and a claim from the seller based on the shipping insurance.
- the claim processing module 206 processes claims from sellers based on corresponding complaints from buyers.
- FIG. 3 is a block diagram illustrating an example embodiment of the shipping insurance module 202 .
- the shipping insurance module 202 has a seller shipping insurance eligibility module 302 , a shipping label module 306 , and a policy generating module 304 .
- the seller shipping insurance eligibility module 302 determines whether a seller is eligible to purchase the shipping insurance based on at least a record of the seller, a shipping-from address, and a shipping-to address. For example, sellers with poor selling records and/or negative feedbacks from buyers may not be eligible to participate in the shipping insurance program. In another example, a destination address (shipping-to) or an origin address (shipping-from) associated with an unusually high number of complaints from buyers or prior claims from sellers may prevent a seller from qualifying to participate in the shipping insurance program. Those of ordinary skills in the art will recognize that other factors (e.g. number of transactions from the seller/buyer, type of goods being shipped, value of the goods being shipped, and so forth . . .
- the seller shipping insurance eligibility module 302 may present the seller with an offer/option to purchase the shipping insurance program through an online marketplace prior to the seller shipping the goods to the buyer. The seller may choose then whether to participate in the shipping insurance program. In one embodiment, the insurance policy fee to participate in the shipping insurance program may be paid up front by the seller.
- the policy generating module 304 computes a price of the insurance policy and generates the insurance policy for the shipping insurance for an eligible seller who opts to purchase the shipping insurance.
- a dynamic insurance policy pricing module 308 computes the dynamic shipping insurance rate for the seller based at least on the seller's profile. The computation is described in more detail with respect to FIG. 6 .
- the insurance policy can be identified with a unique policy number for the transaction.
- the policy number may be a unique identifier associated with the seller for all eligible insurance transactions from the seller.
- the insurance policy may be provided by the online marketplace and underwritten by a financial institution.
- the insurance policy is generated based on the value of the shipped good. The seller may have the option to choose the coverage value of the shipping insurance.
- the shipping label module 306 generates a shipping label that incorporates the shipping insurance policy information as generated by the policy module 304 . For example, once the seller opts to participate in the shipping insurance program, the seller is offered to purchase a shipping label that includes a tracking number associated with the insurance policy number generated by policy module 304 . In one embodiment, the shipping label module 304 offers the seller the choice of shipping rates (e.g. express, standard, value). The shipping label module 304 may obtain information (the name and address of the seller and the buyer, dimension of the package, weight of the package, and weight of item) from the publication application 124 , the database server 126 , and the database 128 . In one embodiment, the shipping carrier includes the U.S. Postal Service.
- FIG. 4 is a block diagram illustrating an example embodiment of a claim and complaint module 204 .
- the claim and complaint module 204 includes a seller claim module 402 and a buyer complaint module 404 .
- the seller claim module 402 receives a claim from the seller related to the purchased the shipping insurance.
- the claim includes information such as whether the item received by the buyer but was damaged or whether the package was lost, the tracking information, and the claim amount.
- the seller may receive a communication from the buyer that the goods received were damaged during shipping.
- the seller receives a communication from the buyer that the buyer did not receive the package within a predetermined amount of time.
- the seller may file a claim using the seller claim module 402 .
- the seller claim module presents the seller with a web page comprising retrieved information from database 128 associated with the financial transaction between the seller and the buyer. The web page requests further information from the seller such as the reason for filing the claim and the claim amount. Once the claim is filed, the seller may receive a confirmation of the claim via email.
- the seller may file a claim only after a predetermined amount of time has elapsed from the time of shipping (e.g. 7 days for damaged item and 30 days for lost item) of the corresponding shipped goods.
- the seller claim module 402 may send an email to both the seller and the buyer to confirm the claim from the seller.
- the buyer complaint module 404 receives the complaint from the buyer based on the item.
- the complaint includes information such as whether the received item was damaged or whether the package was lost, and the tracking information.
- the complaint may specify that the buyer did not receive the package within a predetermined amount of time.
- the buyer may file a complaint after a predetermined amount of time has elapsed from the time of shipping (e.g. 30 days).
- the buyer complaint module 404 may send an email to both the seller and the buyer to confirm the complaint from the buyer.
- FIG. 5 is a block diagram illustrating an example embodiment of a claim processing module 206 .
- the claim processing module 206 has a claim and complaint verification module 502 , a fraud detection module 504 , and a claim approval and rejection module 506 .
- the claim and complaint verification module 502 correlates the claim from the seller with the complaint from the buyer for the shipped item. In one embodiment, the claim and complaint verification module 502 determines whether a claim from a seller with respect to a purchased shipping insurance policy on a shipped item corresponds to a complaint from a buyer with respect to the same shipped item. The claim and complaint verification module 502 may compare and correlate a number of information (e.g., tracking number, transaction identifier, item identifier, seller and buyer identity, shipping insurance policy number, claim and complaint reasons and so forth) available from the seller claim module 402 and the buyer complaint module 404 to verify that the information correlates and matches before approving or denying the seller's claim.
- a number of information e.g., tracking number, transaction identifier, item identifier, seller and buyer identity, shipping insurance policy number, claim and complaint reasons and so forth
- a buyer's complaint may indicate that the item has not been received by the buyer.
- the seller's claim may indicate that the item has not been received by the buyer. Because both buyer's complaint and seller's claim are consistent with each other, the seller's claim is validated and is likely to be approved.
- the claim and complaint verification module 502 can determine any inconsistency between the seller's claim and the buyer's claim. For example, the buyer's complaint may indicate that the item was received in a damaged condition while the seller's claim may indicate that the item was not received by the buyer. Because both buyer's complaint and seller's claim are inconsistent and do not validate each other, the seller's claim is not validated and is likely to be denied.
- the claim and complaint verification module 502 correlates the claim from the seller with the complaint from the buyer for the shipped item based on the buyer validating the claim from the seller and based on the seller validating the complaint from the buyer. For example, the seller may have submitted a claim with the seller claim module 402 . If the claim and complaint verification module 502 does not find a corresponding complaint from the buyer, the claim and complaint verification module 502 contacts the buyer to verify the validity of the claim. In other words, the claim and complaint verification module 502 will determine whether the claim from the seller correlates with a reason provided by the buyer in response to contacting the buyer.
- the buyer may validate the claim from the seller by responding to the claim and complaint verification module 502 that the item was indeed not received or received in a damaged condition as indicated in the claim from the seller.
- the buyer has a predetermined amount of time to validate the claim from the seller (e.g. 15 days). If the claim from the seller is not validated within the predetermined amount of time, the claim from the seller may be denied.
- the buyer may have not received the purchased item within a predetermined amount of time or has received the purchased item in a damaged condition, the buyer may then contact the seller directly without filing a complaint with the buyer complaint module 404 .
- the seller then files a claim with the seller claim module 402 .
- the claim and complaint verification module 502 then contacts the buyer to validate the claim from the seller.
- the claim and complaint verification module 502 automatically and without human-intervention files the claim based on the seller failing to lodge the claim within a predetermined period, via an electronic marketplace on which a transaction of the item occurred. For example, a buyer has submitted a complaint to buyer complaint module 404 . Within a predetermined amount of time, if the seller fails to file a claim corresponding to the buyer's complaint, the claim and complaint verification module 502 automatically proceeds without human intervention and files a claim on behalf of the seller. In this scenario, proceeds of the pay out from the shipping insurance are kept by the electronic marketplace and compensated to the buyer through separate process.
- the fraud detection module 504 determines a fraudulent activity from the buyer or the seller related to the shipped item. For example, a fraudulent activity may be determined when the claim from the seller is not validated by the buyer (e.g. the buyer claims that the item was received, the seller claims that the item was received in a damaged condition). Other fraudulent activity may be determined based on a transactional history of the seller and the buyer, the address of the buyer or seller, a credit card associated with other fraudulent activities, a credit card flagged from a financial institution, the number of claims filed by the seller, the number of complaints filed by the buyer, the value of the shipped item, and so forth. If the fraud detection module 504 suspects that there is a fraudulent activity, the fraud detection module 504 may pause the claim processing pending further investigation.
- the claim approval and rejection module 506 approves or denies the claim from the seller based on results from the claim and complaint verification module 502 and the fraud detection module 504 . Once the claim and complaint verification module 502 validates the seller's claim and the fraud detection module 504 determines that no fraudulent activities exist, the claim approval and rejection module 506 proceeds with approving the pay out or refund to the seller. If the claim and complaint verification module 502 does not validate the seller's claim or the fraud detection module 504 determines that fraudulent activities exist, the claim approval and rejection module 506 may deny the claim or payout to the seller.
- FIG. 6 is a block diagram illustrating an example embodiment of a dynamic insurance policy pricing module 308 .
- the seller profile 602 may be retrieved from database 128 .
- the seller profile 602 includes the volumes of transactions 604 , the seller's reputation 606 , the seller's insurance profile 608 .
- a seller's electronic marketplace profile may include the volumes of transactions 604 and the seller's reputation 606 .
- the volume of transactions 604 may include the total number of items sold by the seller in the electronic marketplace of the publication application 124 .
- the volume of transactions 604 also includes the total sales amount of items sold by the seller in the electronic marketplace of the publication application 124 .
- the seller reputation 606 may include a feedback rating of the seller, a shipping rating of the seller, and a number of complaints from buyers.
- the feedback rating includes ratings from buyers who previously purchased from the seller and provided a rating of how satisfied the buyers were with respect to the financial transaction with the seller.
- the shipping rating illustrates how fast the seller ships the item from the time the order was placed by the corresponding buyer.
- the number of complaints may include complaints filed by buyers with the electronic marketplace with respect to their financial transactions with the seller.
- the seller profile 602 may further include other profiles retrieves from other websites such as credit rating agencies, other electronic marketplaces, and so forth.
- the additional information from other third party websites further enhances the computation of the shipping insurance rate tailored to the seller in particular. For example, a seller with a high credit score and at least a 99% positive feedback rating with a minimum volume of sales from another electronic marketplace will likely be offered a deep discount on the shipping insurance rate.
- the seller profile 602 includes different tiers of sellers where each tier has a corresponding discount rate.
- a first tier of sellers includes a 50% discount rate off a base shipping insurance rate
- a second tier of sellers includes a 30% discount rate off the base shipping insurance rate
- a third tier of sellers includes a 10% discount rate off the base shipping insurance rate.
- the first tier of sellers includes sellers meeting several conditions (e.g. a maximum of predefined number of claims previously filed within the last n years, a minimum monetary amount of goods sold and a minimum number of goods sold in the electronic marketplace within a predefined period of time).
- the second tier of sellers includes sellers meeting the same conditions but with different predefined numbers.
- the insurance pricing generator module 610 computes the shipping insurance rate for the seller based on the seller's profile 602 and the selected coverage.
- the seller's profile 602 may be associated with the electronic marketplace of the publication application 124 .
- the insurance pricing generator module 610 computes the shipping insurance rate for the seller using different weights associated with each profile information (volume of transactions 604 , seller reputation 606 , insurance profile 608 ).
- FIG. 7 is a flow chart of an example method for offering a shipping insurance policy to an eligible seller.
- the eligibility module 302 determines whether the seller is eligible to purchase the shipping insurance based on at least a record of the seller, shipping from address, and shipping to address.
- the dynamic insurance policy pricing module 308 computes the shipping rate tailored to the seller and the financial transaction with the buyer.
- the shipping module 304 offers a shipping insurance policy with the computed shipping rate to an eligible seller. If the seller decides to purchase the shipping insurance policy, the policy module 304 generates an insurance policy for the elected shipping insurance.
- the seller has the option to generate a shipping label that incorporates the elected shipping insurance. In the case where the seller is not eligible to purchase a shipping insurance, the seller is only offered to generate a shipping label.
- FIG. 8 is a flow chart of one embodiment of a method for computing a shipping insurance rate based on a seller profile.
- the profile of a seller is retrieved and stored in a database.
- the seller selects a coverage amount for a financial transaction with a buyer.
- the shipping insurance rate is computed based on the seller profile and the selected coverage amount.
- FIG. 9 is a flow chart of one embodiment of a method for processing a shipping insurance claim.
- the seller shipping insurance module 202 maintains a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer.
- the claim and complaint module 204 receives a complaint from the buyer and/or a claim from the seller.
- the claim processing module 206 processes the claim from the seller based on the corresponding complaint from the buyer.
- the buyer is contacted to validate the claim from the seller and/or the seller is contacted to validate the complaint from the buyer.
- a determination is made as to whether the claim from the seller correlates with the complaint from the buyer for the shipped item.
- the claim from the seller are correlated with the complaint from the buyer for the shipped item based on the buyer validating the claim from the seller and based on the seller validating the complaint from the buyer.
- a claim is filed automatically and without human-intervention based on the seller failing to lodge the claim within a predetermined period, via an electronic marketplace on which a transaction of the item occurred.
- fraudulent activities from the buyer or the seller related to the shipped item are determined. if the claim from the seller and the complaint from the buyer correlate with one another and fraud is not determined, the claim from the seller is approved and a refund is issued to the seller. If the complaint from the buyer and the claim from the seller do not correlate to one another, or fraud is determined, the claim from the seller is denied.
- FIG. 10 shows a diagrammatic representation of machine in the example form of a computer system 1000 within which a set of instructions may be executed causing the machine to perform any one or more of the methodologies discussed herein.
- the machine operates as a standalone device or may be connected (e.g., networked) to other machines.
- the machine may operate in the capacity of a server or a client machine in server-client network environment, or as a peer machine in a peer-to-peer (or distributed) network environment.
- the machine may be a personal computer (PC), a tablet PC, a set-top box (STB), a Personal Digital Assistant (PDA), a cellular telephone, a web appliance, a network router, switch or bridge, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that machine.
- PC personal computer
- PDA Personal Digital Assistant
- STB set-top box
- WPA Personal Digital Assistant
- the example computer system 1000 includes a processor 1002 (e.g., a central processing unit (CPU), a graphics processing unit (GPU) or both), a main memory 1004 and a static memory 1006 , which communicate with each other via a bus 1008 .
- the computer system 1000 may further include a video display unit 1010 (e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)).
- the computer system 1000 also includes an alphanumeric input device 1012 (e.g., a keyboard), a user interface (UI) navigation device 1014 (e.g., a mouse), a disk drive unit 1016 , a signal generation device 1018 (e.g., a speaker) and a network interface device 1020 .
- a processor 1002 e.g., a central processing unit (CPU), a graphics processing unit (GPU) or both
- main memory 1004 e.g., RAM
- static memory 1006 e.g.,
- the disk drive unit 1016 includes a machine-readable medium 1022 on which is stored one or more sets of instructions and data structures (e.g., software 1024 ) embodying or utilized by any one or more of the methodologies or functions described herein.
- the software 1024 may also reside, completely or at least partially, within the main memory 1004 and/or within the processor 1002 during execution thereof by the computer system 1000 , the main memory 1004 and the processor 1002 also constituting machine-readable media.
- the software 1024 may further be transmitted or received over a network 1026 via the network interface device 1020 utilizing any one of a number of well-known transfer protocols (e.g., HTTP).
- HTTP transfer protocol
- machine-readable medium 1022 is shown in an example embodiment to be a single medium, the term “machine-readable medium” should be taken to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more sets of instructions.
- the term “machine-readable medium” shall also be taken to include any medium that is capable of storing, encoding or carrying a set of instructions for execution by the machine and that cause the machine to perform any one or more of the methodologies of the present invention, or that is capable of storing, encoding or carrying data structures utilized by or associated with such a set of instructions.
- the term “machine-readable medium” shall accordingly be taken to include, but not be limited to, solid-state memories, optical media, and magnetic media.
Abstract
A storage device stores a profile of a seller of an electronic marketplace. An insurance pricing generator module computes a shipping insurance rate for the seller based on the profile of the seller. The shipping insurance rate for the seller is computed based on the insurance coverage selected by the seller. The profile of the seller has an electronic marketplace profile of the seller and an insurance profile of the seller. A record of the shipping insurance elected by a seller eligible to purchase the shipping insurance at the shipping insurance rate for an item to be shipped to a buyer is maintained. A claim and complaint module receives a complaint from the buyer and a claim from the seller. A claim processing module processes the claim from the seller based on the corresponding complaint from the buyer.
Description
- This application claims priority from U.S. Provisional Patent Application Ser. No. 61/412,256, filed Nov. 10, 2010, which is incorporated herein by reference in its entirety.
- This application relates generally to the field of computer technology, and in a specific example embodiment, a method and system for pricing an insurance policy.
- Websites provide a number of publishing, listing, and price-setting mechanisms whereby a publisher (e.g., a seller) may list or publish information concerning items for sale. The process of creating a listing may be a time-consuming and tedious process. The seller may not have a good idea of what the selling price should be, how much to charge for shipping, or what should go in a description for their item.
- Currently, the provision of shipping insurance for items transacted (e.g., by an ecommerce retailer or marketplace) presents a number of challenges. Particularly, in the event that a shipped item is received by a buyer in a damaged condition, or this shipment is lost, it may be difficult for the seller to recover the expense of the damage or a lost item. While the shipping carriers such as USPS (UNITED STATES POSTAL SERVICE), UPS (United Parcel Service), FedEx (Federal Express) do offer insurance, the seller typically needs to provide evidence of the damaged delivery or loss to the shipping carrier. This requires that the buyer needs to ship the damaged item back to the seller, as the shipping carrier will only deal with the party (i.e. the seller) that purchased the insurance policy. This presents a number of challenges to sellers. Other companies enable a seller to buy insurance. However, the claim process for the insurance provided by these services is complicated and challenging. Furthermore, the most of the shipping carriers (e.g., USPS) offer only a flat insurance rate that is only based on the value of the merchandise being shipped for all sellers.
- The present invention is illustrated by way of example, and not by way of limitation, in the figures of the accompanying drawings in which:
-
FIG. 1 is a network diagram depicting a network system, according to one embodiment, having a client-server architecture configured for exchanging data over a network; -
FIG. 2 is a block diagram illustrating an example embodiment of a shipping insurance application; -
FIG. 3 is a block diagram illustrating an example embodiment of a shipping insurance module; -
FIG. 4 is a block diagram illustrating an example embodiment of a claim and complaint module; -
FIG. 5 is a block diagram illustrating an example embodiment of a claim processing module; -
FIG. 6 is a block diagram illustrating an example embodiment of a dynamic insurance policy pricing module; -
FIG. 7 is a flow chart of an example method for offering a shipping insurance policy to an eligible seller; -
FIG. 8 is a flow chart of one embodiment of a method for computing a shipping insurance rate based on a seller profile; -
FIG. 9 is a flow chart of another embodiment of a method for processing an insurance claim; -
FIG. 10 shows a diagrammatic representation of machine in the example form of a computer system within which a set of instructions may be executed to cause the machine to perform any one or more of the methodologies discussed herein. - Although the present invention has been described with reference to specific example embodiments, it will be evident that various modifications and changes may be made to these embodiments without departing from the broader spirit and scope of the invention. Accordingly, the specification and drawings are to be regarded in an illustrative rather than a restrictive sense.
- In various embodiments, a method and a system computes a shipping insurance rate. A storage device stores a profile of a seller of an electronic marketplace. An insurance pricing generator module computes a shipping insurance rate for the seller based on the profile of the seller. The shipping insurance rate for the seller is computed based on the insurance coverage selected by the seller. The profile of the seller has an electronic marketplace profile of the seller and an insurance profile of the seller. A record of the shipping insurance elected by a seller eligible to purchase the shipping insurance at the shipping insurance rate for an item to be shipped to a buyer is maintained. A claim and complaint module receives a complaint from the buyer and a claim from the seller. A claim processing module processes the claim from the seller based on the corresponding complaint from the buyer.
-
FIG. 1 is a network diagram depicting anetwork system 100, according to one embodiment, having a client-server architecture configured for exchanging data over a network. For example, thenetwork system 100 may be a publication/publisher system 102 where clients may communicate and exchange data within thenetwork system 100. The data may pertain to various functions (e.g., online item purchases) and aspects (e.g., managing content and user reputation values) associated with thenetwork system 100 and its users. Although illustrated herein as a client-server architecture as an example, other embodiments may include other network architectures, such as a peer-to-peer or distributed network environment. - A data exchange platform, in an example form of a network-based
publisher 102, may provide server-side functionality, via a network 104 (e.g., the Internet) to one or more clients. The one or more clients may include users that utilize thenetwork system 100 and more specifically, the network-basedpublisher 102, to exchange data over thenetwork 104. These transactions may include transmitting, receiving (communicating) and processing data to, from, and regarding content and users of thenetwork system 100. The data may include, but are not limited to, content and user data such as feedback data; user reputation values; user profiles; user attributes; product and service reviews and information, such as pricing and descriptive information; product, service, manufacture, and vendor recommendations and identifiers; product and service listings associated with buyers and sellers; auction bids; and transaction data, among other things. - In various embodiments, the data exchanges within the
network system 100 may be dependent upon user-selected functions available through one or more client or user interfaces (UIs). The UIs may be associated with a client machine, such as aclient machine 106 using aweb client 110. Theweb client 110 may be in communication with the network-basedpublisher 102 via aweb server 120. The UIs may also be associated with aclient machine 108 using aprogrammatic client 112, such as a client application, or amobile device 132 with athird party application 116. It can be appreciated in various embodiments theclient machine mobile device 132 may be associated with a buyer, a seller, a third party electronic commerce platform, a payment service provider, or a shipping service provider, each in communication with the network-basedpublisher 102 and optionally each other. The buyers and sellers may be any one of individuals, merchants, or service providers, among other things. - A
mobile device 132 may also be in communication with the network-basedpublisher 102 via aweb server 120. Themobile device 132 may include a portable electronic device providing at least some of the functionalities of theclient machines mobile device 132 may include the third party application 116 (or a web client) configured communicate withapplication server 122. - Turning specifically to the network-based
publisher 102, an application program interface (API)server 118 and aweb server 120 are coupled to, and provide programmatic and web interfaces respectively to, one ormore application servers 122. Theapplication servers 122 host one or more publication application (s) 124 and a shipping insurance application 130. Theapplication servers 122 are, in turn, shown to be coupled to one or more database server(s) 126 that facilitate access to one or more database(s) 128. - In one embodiment, the
web server 120 and theAPI server 118 communicate and receive data pertaining to listings, transactions, and feedback, among other things, via various user input tools. For example, theweb server 120 may send and receive data to and from a toolbar or webpage on a browser application (e.g., web client 110) operating on a client machine (e.g., client machine 106). TheAPI server 118 may send and receive data to and from an application (e.g.,client application 112 or third party application 116) running on another client machine (e.g.,client machine 108 or mobile device 132). - In one embodiment, the network-based
publisher 102 provides a multitude of feedback, reputation, aggregation, and listing and price-setting mechanisms whereby a user may be a seller or buyer who lists or buys goods and/or services (e.g., for sale) published on the network-basedpublisher 102. - The
publication application 124 may provide a number of publisher functions and services (e.g., listing, payment, etc.) to users that access the network-basedpublisher 102. For example, the publication application(s) 124 may provide a number of services and functions to users for listing goods and/or services for sale, facilitating transactions, and reviewing and providing feedback about transactions and associated users. - The shipping insurance application 130 determines a seller's eligibility to participate in a shipping insurance program and automatically processes claims from sellers arising from the shipping insurance program. In one embodiment, the shipping insurance application 130 determines the shipping insurance rate to an eligible seller based on the seller's profile associated with the
publication application 124 and other third party applications (e.g. commercial websites, social networking websites, credit rating websites, and so forth). - Items shipped from a seller to a buyer are thus insured against loss (the buyer does not receive the shipped goods) and/or damages (the buyer receives the shipped goods but they are damaged). Embodiments of the shipping insurance application 130 are further described below.
-
FIG. 2 is a block diagram illustrating an example embodiment of the shipping insurance application 130. The shipping insurance application 130 has a seller shipping insurance module 202, a claim andcomplaint module 204, and aclaim processing module 206. The seller shipping insurance module 202 maintains a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer. The claim andcomplaint module 204 receives a complaint from the buyer for receiving the item damaged or not receiving the item, and a claim from the seller based on the shipping insurance. Theclaim processing module 206 processes claims from sellers based on corresponding complaints from buyers. -
FIG. 3 is a block diagram illustrating an example embodiment of the shipping insurance module 202. In one embodiment, the shipping insurance module 202 has a seller shipping insurance eligibility module 302, a shipping label module 306, and a policy generating module 304. - The seller shipping insurance eligibility module 302 determines whether a seller is eligible to purchase the shipping insurance based on at least a record of the seller, a shipping-from address, and a shipping-to address. For example, sellers with poor selling records and/or negative feedbacks from buyers may not be eligible to participate in the shipping insurance program. In another example, a destination address (shipping-to) or an origin address (shipping-from) associated with an unusually high number of complaints from buyers or prior claims from sellers may prevent a seller from qualifying to participate in the shipping insurance program. Those of ordinary skills in the art will recognize that other factors (e.g. number of transactions from the seller/buyer, type of goods being shipped, value of the goods being shipped, and so forth . . . ) may be used to determine whether the seller is eligible to participate in the shipping insurance program. Once the seller is determined to be eligible, the seller shipping insurance eligibility module 302 may present the seller with an offer/option to purchase the shipping insurance program through an online marketplace prior to the seller shipping the goods to the buyer. The seller may choose then whether to participate in the shipping insurance program. In one embodiment, the insurance policy fee to participate in the shipping insurance program may be paid up front by the seller.
- The policy generating module 304 computes a price of the insurance policy and generates the insurance policy for the shipping insurance for an eligible seller who opts to purchase the shipping insurance. A dynamic insurance
policy pricing module 308 computes the dynamic shipping insurance rate for the seller based at least on the seller's profile. The computation is described in more detail with respect toFIG. 6 . - The insurance policy can be identified with a unique policy number for the transaction. In another embodiment, the policy number may be a unique identifier associated with the seller for all eligible insurance transactions from the seller. The insurance policy may be provided by the online marketplace and underwritten by a financial institution. In one embodiment, the insurance policy is generated based on the value of the shipped good. The seller may have the option to choose the coverage value of the shipping insurance.
- The shipping label module 306 generates a shipping label that incorporates the shipping insurance policy information as generated by the policy module 304. For example, once the seller opts to participate in the shipping insurance program, the seller is offered to purchase a shipping label that includes a tracking number associated with the insurance policy number generated by policy module 304. In one embodiment, the shipping label module 304 offers the seller the choice of shipping rates (e.g. express, standard, value). The shipping label module 304 may obtain information (the name and address of the seller and the buyer, dimension of the package, weight of the package, and weight of item) from the
publication application 124, thedatabase server 126, and thedatabase 128. In one embodiment, the shipping carrier includes the U.S. Postal Service. -
FIG. 4 is a block diagram illustrating an example embodiment of a claim andcomplaint module 204. In one embodiment, the claim andcomplaint module 204 includes aseller claim module 402 and abuyer complaint module 404. - The
seller claim module 402 receives a claim from the seller related to the purchased the shipping insurance. In one embodiment, the claim includes information such as whether the item received by the buyer but was damaged or whether the package was lost, the tracking information, and the claim amount. For example, the seller may receive a communication from the buyer that the goods received were damaged during shipping. In another example, the seller receives a communication from the buyer that the buyer did not receive the package within a predetermined amount of time. Based on the communication from the buyer, the seller may file a claim using theseller claim module 402. In one embodiment, the seller claim module presents the seller with a web page comprising retrieved information fromdatabase 128 associated with the financial transaction between the seller and the buyer. The web page requests further information from the seller such as the reason for filing the claim and the claim amount. Once the claim is filed, the seller may receive a confirmation of the claim via email. - In another embodiment, the seller may file a claim only after a predetermined amount of time has elapsed from the time of shipping (e.g. 7 days for damaged item and 30 days for lost item) of the corresponding shipped goods. The
seller claim module 402 may send an email to both the seller and the buyer to confirm the claim from the seller. - The
buyer complaint module 404 receives the complaint from the buyer based on the item. In one embodiment, the complaint includes information such as whether the received item was damaged or whether the package was lost, and the tracking information. For example, the complaint may specify that the buyer did not receive the package within a predetermined amount of time. In one embodiment, the buyer may file a complaint after a predetermined amount of time has elapsed from the time of shipping (e.g. 30 days). Thebuyer complaint module 404 may send an email to both the seller and the buyer to confirm the complaint from the buyer. -
FIG. 5 is a block diagram illustrating an example embodiment of aclaim processing module 206. Theclaim processing module 206 has a claim andcomplaint verification module 502, afraud detection module 504, and a claim approval andrejection module 506. - The claim and
complaint verification module 502 correlates the claim from the seller with the complaint from the buyer for the shipped item. In one embodiment, the claim andcomplaint verification module 502 determines whether a claim from a seller with respect to a purchased shipping insurance policy on a shipped item corresponds to a complaint from a buyer with respect to the same shipped item. The claim andcomplaint verification module 502 may compare and correlate a number of information (e.g., tracking number, transaction identifier, item identifier, seller and buyer identity, shipping insurance policy number, claim and complaint reasons and so forth) available from theseller claim module 402 and thebuyer complaint module 404 to verify that the information correlates and matches before approving or denying the seller's claim. For example, a buyer's complaint may indicate that the item has not been received by the buyer. The seller's claim may indicate that the item has not been received by the buyer. Because both buyer's complaint and seller's claim are consistent with each other, the seller's claim is validated and is likely to be approved. - However, the claim and
complaint verification module 502 can determine any inconsistency between the seller's claim and the buyer's claim. For example, the buyer's complaint may indicate that the item was received in a damaged condition while the seller's claim may indicate that the item was not received by the buyer. Because both buyer's complaint and seller's claim are inconsistent and do not validate each other, the seller's claim is not validated and is likely to be denied. - In one embodiment, the claim and
complaint verification module 502 correlates the claim from the seller with the complaint from the buyer for the shipped item based on the buyer validating the claim from the seller and based on the seller validating the complaint from the buyer. For example, the seller may have submitted a claim with theseller claim module 402. If the claim andcomplaint verification module 502 does not find a corresponding complaint from the buyer, the claim andcomplaint verification module 502 contacts the buyer to verify the validity of the claim. In other words, the claim andcomplaint verification module 502 will determine whether the claim from the seller correlates with a reason provided by the buyer in response to contacting the buyer. Thus, the buyer may validate the claim from the seller by responding to the claim andcomplaint verification module 502 that the item was indeed not received or received in a damaged condition as indicated in the claim from the seller. In another embodiment, the buyer has a predetermined amount of time to validate the claim from the seller (e.g. 15 days). If the claim from the seller is not validated within the predetermined amount of time, the claim from the seller may be denied. - In another embodiment, the buyer may have not received the purchased item within a predetermined amount of time or has received the purchased item in a damaged condition, the buyer may then contact the seller directly without filing a complaint with the
buyer complaint module 404. The seller then files a claim with theseller claim module 402. The claim andcomplaint verification module 502 then contacts the buyer to validate the claim from the seller. - In another embodiment, the claim and
complaint verification module 502 automatically and without human-intervention files the claim based on the seller failing to lodge the claim within a predetermined period, via an electronic marketplace on which a transaction of the item occurred. For example, a buyer has submitted a complaint tobuyer complaint module 404. Within a predetermined amount of time, if the seller fails to file a claim corresponding to the buyer's complaint, the claim andcomplaint verification module 502 automatically proceeds without human intervention and files a claim on behalf of the seller. In this scenario, proceeds of the pay out from the shipping insurance are kept by the electronic marketplace and compensated to the buyer through separate process. - The
fraud detection module 504 determines a fraudulent activity from the buyer or the seller related to the shipped item. For example, a fraudulent activity may be determined when the claim from the seller is not validated by the buyer (e.g. the buyer claims that the item was received, the seller claims that the item was received in a damaged condition). Other fraudulent activity may be determined based on a transactional history of the seller and the buyer, the address of the buyer or seller, a credit card associated with other fraudulent activities, a credit card flagged from a financial institution, the number of claims filed by the seller, the number of complaints filed by the buyer, the value of the shipped item, and so forth. If thefraud detection module 504 suspects that there is a fraudulent activity, thefraud detection module 504 may pause the claim processing pending further investigation. - The claim approval and
rejection module 506 approves or denies the claim from the seller based on results from the claim andcomplaint verification module 502 and thefraud detection module 504. Once the claim andcomplaint verification module 502 validates the seller's claim and thefraud detection module 504 determines that no fraudulent activities exist, the claim approval andrejection module 506 proceeds with approving the pay out or refund to the seller. If the claim andcomplaint verification module 502 does not validate the seller's claim or thefraud detection module 504 determines that fraudulent activities exist, the claim approval andrejection module 506 may deny the claim or payout to the seller. -
FIG. 6 is a block diagram illustrating an example embodiment of a dynamic insurancepolicy pricing module 308. Theseller profile 602 may be retrieved fromdatabase 128. In one embodiment, theseller profile 602 includes the volumes oftransactions 604, the seller'sreputation 606, the seller'sinsurance profile 608. A seller's electronic marketplace profile may include the volumes oftransactions 604 and the seller'sreputation 606. - The volume of
transactions 604 may include the total number of items sold by the seller in the electronic marketplace of thepublication application 124. The volume oftransactions 604 also includes the total sales amount of items sold by the seller in the electronic marketplace of thepublication application 124. - The
seller reputation 606 may include a feedback rating of the seller, a shipping rating of the seller, and a number of complaints from buyers. For example, the feedback rating includes ratings from buyers who previously purchased from the seller and provided a rating of how satisfied the buyers were with respect to the financial transaction with the seller. The shipping rating illustrates how fast the seller ships the item from the time the order was placed by the corresponding buyer. The number of complaints may include complaints filed by buyers with the electronic marketplace with respect to their financial transactions with the seller. - In another embodiment, the
seller profile 602 may further include other profiles retrieves from other websites such as credit rating agencies, other electronic marketplaces, and so forth. The additional information from other third party websites further enhances the computation of the shipping insurance rate tailored to the seller in particular. For example, a seller with a high credit score and at least a 99% positive feedback rating with a minimum volume of sales from another electronic marketplace will likely be offered a deep discount on the shipping insurance rate. - Those of ordinary skills in the art will recognize that other types of ratings may be further provided to enhance the computation of the shipping insurance rate for the seller.
- In another embodiment, the
seller profile 602 includes different tiers of sellers where each tier has a corresponding discount rate. For example, a first tier of sellers includes a 50% discount rate off a base shipping insurance rate, a second tier of sellers includes a 30% discount rate off the base shipping insurance rate, and a third tier of sellers includes a 10% discount rate off the base shipping insurance rate. The first tier of sellers includes sellers meeting several conditions (e.g. a maximum of predefined number of claims previously filed within the last n years, a minimum monetary amount of goods sold and a minimum number of goods sold in the electronic marketplace within a predefined period of time). The second tier of sellers includes sellers meeting the same conditions but with different predefined numbers. - The insurance
pricing generator module 610 computes the shipping insurance rate for the seller based on the seller'sprofile 602 and the selected coverage. The seller'sprofile 602 may be associated with the electronic marketplace of thepublication application 124. In one embodiment, the insurancepricing generator module 610 computes the shipping insurance rate for the seller using different weights associated with each profile information (volume oftransactions 604,seller reputation 606, insurance profile 608). -
FIG. 7 is a flow chart of an example method for offering a shipping insurance policy to an eligible seller. At 702, the eligibility module 302 determines whether the seller is eligible to purchase the shipping insurance based on at least a record of the seller, shipping from address, and shipping to address. At 704, the dynamic insurancepolicy pricing module 308 computes the shipping rate tailored to the seller and the financial transaction with the buyer. At 706, the shipping module 304 offers a shipping insurance policy with the computed shipping rate to an eligible seller. If the seller decides to purchase the shipping insurance policy, the policy module 304 generates an insurance policy for the elected shipping insurance. At 708, the seller has the option to generate a shipping label that incorporates the elected shipping insurance. In the case where the seller is not eligible to purchase a shipping insurance, the seller is only offered to generate a shipping label. -
FIG. 8 is a flow chart of one embodiment of a method for computing a shipping insurance rate based on a seller profile. At 802, the profile of a seller is retrieved and stored in a database. At 804, the seller selects a coverage amount for a financial transaction with a buyer. At 806, the shipping insurance rate is computed based on the seller profile and the selected coverage amount. -
FIG. 9 is a flow chart of one embodiment of a method for processing a shipping insurance claim. At 902, the seller shipping insurance module 202 maintains a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer. At 904, the claim andcomplaint module 204 receives a complaint from the buyer and/or a claim from the seller. At 906, theclaim processing module 206 processes the claim from the seller based on the corresponding complaint from the buyer. - In one embodiment of the
processing module 206, the buyer is contacted to validate the claim from the seller and/or the seller is contacted to validate the complaint from the buyer. A determination is made as to whether the claim from the seller correlates with the complaint from the buyer for the shipped item. In one embodiment, the claim from the seller are correlated with the complaint from the buyer for the shipped item based on the buyer validating the claim from the seller and based on the seller validating the complaint from the buyer. In another embodiment, a claim is filed automatically and without human-intervention based on the seller failing to lodge the claim within a predetermined period, via an electronic marketplace on which a transaction of the item occurred. - In another embodiment, fraudulent activities from the buyer or the seller related to the shipped item are determined. if the claim from the seller and the complaint from the buyer correlate with one another and fraud is not determined, the claim from the seller is approved and a refund is issued to the seller. If the complaint from the buyer and the claim from the seller do not correlate to one another, or fraud is determined, the claim from the seller is denied.
-
FIG. 10 shows a diagrammatic representation of machine in the example form of acomputer system 1000 within which a set of instructions may be executed causing the machine to perform any one or more of the methodologies discussed herein. In alternative embodiments, the machine operates as a standalone device or may be connected (e.g., networked) to other machines. In a networked deployment, the machine may operate in the capacity of a server or a client machine in server-client network environment, or as a peer machine in a peer-to-peer (or distributed) network environment. The machine may be a personal computer (PC), a tablet PC, a set-top box (STB), a Personal Digital Assistant (PDA), a cellular telephone, a web appliance, a network router, switch or bridge, or any machine capable of executing a set of instructions (sequential or otherwise) that specify actions to be taken by that machine. Further, while only a single machine is illustrated, the term “machine” shall also be taken to include any collection of machines that individually or jointly execute a set (or multiple sets) of instructions to perform any one or more of the methodologies discussed herein. - The
example computer system 1000 includes a processor 1002 (e.g., a central processing unit (CPU), a graphics processing unit (GPU) or both), amain memory 1004 and astatic memory 1006, which communicate with each other via abus 1008. Thecomputer system 1000 may further include a video display unit 1010 (e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)). Thecomputer system 1000 also includes an alphanumeric input device 1012 (e.g., a keyboard), a user interface (UI) navigation device 1014 (e.g., a mouse), adisk drive unit 1016, a signal generation device 1018 (e.g., a speaker) and anetwork interface device 1020. - The
disk drive unit 1016 includes a machine-readable medium 1022 on which is stored one or more sets of instructions and data structures (e.g., software 1024) embodying or utilized by any one or more of the methodologies or functions described herein. Thesoftware 1024 may also reside, completely or at least partially, within themain memory 1004 and/or within theprocessor 1002 during execution thereof by thecomputer system 1000, themain memory 1004 and theprocessor 1002 also constituting machine-readable media. - The
software 1024 may further be transmitted or received over anetwork 1026 via thenetwork interface device 1020 utilizing any one of a number of well-known transfer protocols (e.g., HTTP). - While the machine-
readable medium 1022 is shown in an example embodiment to be a single medium, the term “machine-readable medium” should be taken to include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more sets of instructions. The term “machine-readable medium” shall also be taken to include any medium that is capable of storing, encoding or carrying a set of instructions for execution by the machine and that cause the machine to perform any one or more of the methodologies of the present invention, or that is capable of storing, encoding or carrying data structures utilized by or associated with such a set of instructions. The term “machine-readable medium” shall accordingly be taken to include, but not be limited to, solid-state memories, optical media, and magnetic media. - The Abstract of the Disclosure is provided to comply with 37 C.F.R. §1.72(b), requiring an abstract that will allow the reader to quickly ascertain the nature of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. In addition, in the foregoing Detailed Description, it can be seen that various features are grouped together in a single embodiment for the purpose of streamlining the disclosure. This method of disclosure is not to be interpreted as reflecting an intention that the claimed embodiments require more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive subject matter lies in less than all features of a single disclosed embodiment. Thus the following claims are hereby incorporated into the Detailed Description, with each claim standing on its own as a separate embodiment.
Claims (21)
1. A system, comprising:
a storage device comprising a profile of a seller of an electronic marketplace; and
a processor-implemented insurance pricing generator module configured to compute a shipping insurance rate for the seller based on the profile of the seller.
2. The system of claim 1 wherein the shipping insurance rate for the seller is computed based on the insurance coverage selected by the seller.
3. The system of claim 1 wherein the profile of the seller comprises an electronic marketplace profile of the seller and an insurance profile of the seller.
4. The system of claim 3 wherein the electronic marketplace profile of the seller comprises a volume of transactions on the electronic marketplace from the seller and a reputation of the seller.
5. The system of claim 3 wherein the insurance profile of the seller comprises a number of claims previously filed by the seller and a status of the claims previously filed by the seller.
6. The system of claim 1 further comprising:
a processor-implemented seller shipping insurance module configured to maintain a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance for an item to be shipped to a buyer;
a processor-implemented claim and complaint module configured to receive a complaint from the buyer for receiving the item damaged or not receiving the item, and a claim from the seller based on the shipping insurance; and
a processor-implemented claim processing module configured to process the claim from the seller based on the corresponding complaint from the buyer.
7. The system of claim 6 wherein the processor-implemented seller shipping insurance module comprises a seller shipping insurance eligibility module configured to determine whether the seller is eligible to purchase the shipping insurance based on at least a record of the seller, an address from which the item is to be shipped, and an address to which the item is to be shipped; a shipping label module configured to provide a shipping label that incorporates information identifying the shipping insurance; and a policy generating module configured to issue an insurance policy for the shipping insurance,
wherein the claim and complaint module comprises a seller claim module configured to receive the claim from the seller based on the shipping insurance; and a buyer complaint module configured to receive the complaint from the buyer based on the item,
wherein the claim processing module comprises a claim and complaint verification module configured to correlate the claim from the seller with the complaint from the buyer for the shipped item; a fraud detection module configured to determine a fraudulent activity from the buyer or the seller related to the shipped item; and a claim approval and rejection module configured to approve or deny the claim from the seller based on results from the claim and complaint verification module and the fraud detection module.
8. A computer-implemented method comprising:
storing a profile of a seller of an electronic marketplace in a storage device; and
computing, with a processor-implemented insurance pricing generator module, a shipping insurance rate for the seller based on the profile of the seller.
9. The computer-implemented method of claim 8 further comprising:
receiving a selection of an insurance coverage from the seller; and
computing the shipping insurance rate for the seller based on the selected insurance coverage.
10. The computer-implemented method of claim 8 wherein the profile of the seller comprises an electronic marketplace profile of the seller and an insurance profile of the seller.
11. The computer-implemented method of claim 10 wherein the electronic marketplace profile of the seller comprises a volume of transactions on the electronic marketplace from the seller and a reputation of the seller.
12. The computer-implemented method of claim 10 wherein the insurance profile of the seller comprises a number of claims previously filed by the seller and a status of the claims previously filed by the seller.
13. The computer-implemented method of claim 8 further comprising:
maintaining a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer;
receiving a complaint from the buyer for receiving the item damaged or not receiving the item, and a claim from the seller based on the shipping insurance; and
processing the claim from the seller based on the corresponding complaint from the buyer.
14. The computer-implemented method of claim 13 wherein maintaining further comprises determining whether the seller is eligible to purchase the shipping insurance based on at least a record of the seller, an address from which the item is to be shipped, and an address to which the item is to be shipped; providing a shipping label that incorporates information identifying the shipping insurance; and issuing an insurance policy for the shipping insurance,
wherein receiving further comprises receiving the claim from the seller based on the shipping insurance; receiving the complaint from the buyer based on the item,
wherein processing further comprises correlating the claim from the seller with the complaint from the buyer for the shipped item; determining a fraudulent activity from the buyer or the seller related to the shipped item; and approving or denying the claim from the seller based the correlating and the determining.
15. A non-transitory computer-readable storage medium storing a set of instructions that, when executed by a processor, cause the processor to perform operations, comprising:
storing a profile of a seller of an electronic marketplace in a storage device; and
computing, with a processor-implemented insurance pricing generator module, a shipping insurance rate for the seller based on the profile of the seller.
16. The non-transitory computer-readable storage medium of claim 15 further comprising:
receiving a selection of an insurance coverage from the seller; and
computing the shipping insurance rate for the seller based on the selected insurance coverage.
17. The non-transitory computer-readable storage medium of claim 15 wherein the profile of the seller comprises an electronic marketplace profile of the seller and an insurance profile of the seller.
18. The non-transitory computer-readable storage medium of claim 17 wherein the electronic marketplace profile of the seller comprises a volume of transactions on the electronic marketplace from the seller and a reputation of the seller.
19. The non-transitory computer-readable storage medium of claim 17 wherein the insurance profile of the seller comprises a number of claims previously filed by the seller and a status of the claims previously filed by the seller.
20. The non-transitory computer-readable storage medium of claim 15 further comprising:
maintaining a record of a shipping insurance elected by a seller eligible to purchase the shipping insurance at the computed shipping insurance rate for an item to be shipped to a buyer;
receiving a complaint from the buyer for receiving the item damaged or not receiving the item, and a claim from the seller based on the shipping insurance; and
processing the claim from the seller based on the corresponding complaint from the buyer.
21. The non-transitory computer-readable storage medium of claim 20 wherein maintaining further comprises determining whether the seller is eligible to purchase the shipping insurance based on at least a record of the seller, an address from which the item is to be shipped, and an address to which the item is to be shipped;
providing a shipping label that incorporates information identifying the shipping insurance; and issuing an insurance policy for the shipping insurance, wherein receiving further comprises receiving the claim from the seller based on the shipping insurance; receiving the complaint from the buyer based on the item,
wherein processing further comprises correlating the claim from the seller with the complaint from the buyer for the shipped item; determining a fraudulent activity from the buyer or the seller related to the shipped item; and approving or denying the claim from the seller based the correlating and the determining.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/079,584 US20120116822A1 (en) | 2010-11-10 | 2011-04-04 | System and method for dynamic pricing of an insurance policy |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US41225610P | 2010-11-10 | 2010-11-10 | |
US13/079,584 US20120116822A1 (en) | 2010-11-10 | 2011-04-04 | System and method for dynamic pricing of an insurance policy |
Publications (1)
Publication Number | Publication Date |
---|---|
US20120116822A1 true US20120116822A1 (en) | 2012-05-10 |
Family
ID=46020471
Family Applications (6)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US13/079,625 Active US8626535B2 (en) | 2010-11-10 | 2011-04-04 | System and method for providing shipping insurance as a service |
US13/079,553 Active 2031-05-27 US8700519B2 (en) | 2010-11-10 | 2011-04-04 | System and method for correlating a seller's insurance claim with a buyer's complaint |
US13/079,584 Abandoned US20120116822A1 (en) | 2010-11-10 | 2011-04-04 | System and method for dynamic pricing of an insurance policy |
US14/138,044 Active US8843383B2 (en) | 2010-11-10 | 2013-12-21 | System and method for providing shipping insurance as a service |
US14/138,049 Abandoned US20140108063A1 (en) | 2010-11-10 | 2013-12-21 | System and method for providing shipping insurance as a service |
US14/228,949 Abandoned US20140214456A1 (en) | 2010-11-10 | 2014-03-28 | System and method for offering shipping insurance |
Family Applications Before (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US13/079,625 Active US8626535B2 (en) | 2010-11-10 | 2011-04-04 | System and method for providing shipping insurance as a service |
US13/079,553 Active 2031-05-27 US8700519B2 (en) | 2010-11-10 | 2011-04-04 | System and method for correlating a seller's insurance claim with a buyer's complaint |
Family Applications After (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US14/138,044 Active US8843383B2 (en) | 2010-11-10 | 2013-12-21 | System and method for providing shipping insurance as a service |
US14/138,049 Abandoned US20140108063A1 (en) | 2010-11-10 | 2013-12-21 | System and method for providing shipping insurance as a service |
US14/228,949 Abandoned US20140214456A1 (en) | 2010-11-10 | 2014-03-28 | System and method for offering shipping insurance |
Country Status (1)
Country | Link |
---|---|
US (6) | US8626535B2 (en) |
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20090006237A1 (en) * | 2001-06-08 | 2009-01-01 | Genworth Financial, Inc. | Method and system for portable retirement investment |
US8370242B2 (en) | 2001-06-08 | 2013-02-05 | Genworth Financial, Inc. | Systems and methods for providing a benefit product with periodic guaranteed minimum income |
US8412545B2 (en) | 2003-09-15 | 2013-04-02 | Genworth Financial, Inc. | System and process for providing multiple income start dates for annuities |
US8433634B1 (en) | 2001-06-08 | 2013-04-30 | Genworth Financial, Inc. | Systems and methods for providing a benefit product with periodic guaranteed income |
US8612263B1 (en) | 2007-12-21 | 2013-12-17 | Genworth Holdings, Inc. | Systems and methods for providing a cash value adjustment to a life insurance policy |
US8781929B2 (en) | 2001-06-08 | 2014-07-15 | Genworth Holdings, Inc. | System and method for guaranteeing minimum periodic retirement income payments using an adjustment account |
US8799134B2 (en) | 2001-06-08 | 2014-08-05 | Genworth Holdings, Inc. | System and method for imbedding a defined benefit in a defined contribution plan |
US20150019455A1 (en) * | 2013-07-10 | 2015-01-15 | United Parcel Service Of America, Inc. | Systems, methods, and computer program products for providing an address reputation service |
US20160140522A1 (en) * | 2014-11-17 | 2016-05-19 | John Hancock Life Insurance Company (U.S.A.) | Methods and systems for implementing dynamic billing |
Families Citing this family (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8626535B2 (en) | 2010-11-10 | 2014-01-07 | Ebay Inc. | System and method for providing shipping insurance as a service |
AU2013369967A1 (en) * | 2012-12-28 | 2015-07-23 | Blue Ribbon Bags, LLC | System for remuneration for lost baggage |
US20150134480A1 (en) * | 2013-11-14 | 2015-05-14 | Steven John Marks | Systems and methods to present digital content listings |
US10089691B2 (en) * | 2013-12-04 | 2018-10-02 | State Farm Mutual Automobile Insurance Company | Systems and methods for detecting potentially inaccurate insurance claims |
US10546264B2 (en) * | 2014-05-16 | 2020-01-28 | United Parcel Service Of America, Inc. | Systems, methods, and computer program products for consolidated identification and engagement of on-demand packaging customers |
US20160180287A1 (en) * | 2014-12-19 | 2016-06-23 | Elwha Llc | Systems and methods for modifying package delivery characteristics |
CN108334366B (en) * | 2017-08-24 | 2021-09-10 | 北京寄云鼎城科技有限公司 | Online software delivery method, online shopping platform and delivery system |
US11397991B1 (en) * | 2018-12-28 | 2022-07-26 | United Services Automobile Association (Usaa) | System and method to replace personal items |
US11941576B2 (en) | 2019-04-02 | 2024-03-26 | Cary C Pappas | Providing restitution when an unattended package is damaged by improper storage or inclement weather |
US10943304B2 (en) * | 2019-04-02 | 2021-03-09 | Cary C Pappas | Providing restitution when an unattended package is stolen by a porch-bandit thief |
EP3844942B1 (en) * | 2020-06-12 | 2023-04-05 | Alipay Labs (Singapore) Pte. Ltd. | Blockchain-based message services for time-sensitive events |
WO2023086418A1 (en) * | 2021-11-09 | 2023-05-19 | X Development Llc | Forward markets to increase informational certainty and decrease risk in logistics |
Citations (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6021397A (en) * | 1997-12-02 | 2000-02-01 | Financial Engines, Inc. | Financial advisory system |
US20010042785A1 (en) * | 1997-06-13 | 2001-11-22 | Walker Jay S. | Method and apparatus for funds and credit line transfers |
US20040088216A1 (en) * | 2002-10-31 | 2004-05-06 | Bangalore Rajesh N. | Methods and systems for conducting electronic commerce |
US20040117302A1 (en) * | 2002-12-16 | 2004-06-17 | First Data Corporation | Payment management |
US20060259380A1 (en) * | 2005-04-07 | 2006-11-16 | Jeffrey Milstein | System and method for linking gemstones and insurance |
US20080162304A1 (en) * | 2005-02-17 | 2008-07-03 | Shopmedia Inc. | Methods and Apparatus for Selling Shipping Services Through a Mediator's Web Site |
US20080288326A1 (en) * | 2007-05-17 | 2008-11-20 | Michael Abramowicz | Method and system of forecasting customer satisfaction with potential commercial transactions |
US20090150296A1 (en) * | 2007-12-07 | 2009-06-11 | Microsoft Corporation | Reputation in on-line consumer markets |
US20090287590A1 (en) * | 2004-12-29 | 2009-11-19 | U.S. Bank National Association | Multi-Supplier Transaction and Payment Programmed Processing System and Approach |
US20110137685A1 (en) * | 2009-09-04 | 2011-06-09 | Joseph Tracy | Methods and systems for providing customized risk mitigation/recovery to an insurance customer |
US20110178899A1 (en) * | 2008-09-25 | 2011-07-21 | Maria Huszar | Borrowing and lending platform and method |
Family Cites Families (51)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7253731B2 (en) * | 2001-01-23 | 2007-08-07 | Raymond Anthony Joao | Apparatus and method for providing shipment information |
US6460020B1 (en) * | 1996-12-30 | 2002-10-01 | De Technologies, Inc. | Universal shopping center for international operation |
AU763571B2 (en) * | 1998-12-23 | 2003-07-24 | Chase Manhattan Bank, The | System and method for integrating trading operations including the generation, processing and tracking of and trade documents |
WO2001016842A1 (en) * | 1999-08-31 | 2001-03-08 | Eliberation.Com Corporation | Methods and systems for a dynamic networked commerce architecture |
WO2001037167A1 (en) * | 1999-11-16 | 2001-05-25 | Regency Ventures Ltd, Charted Corporation Services | A method and system for configurating products |
US6856963B1 (en) * | 2000-01-11 | 2005-02-15 | Intel Corporation | Facilitating electronic commerce through automated data-based reputation characterization |
US20030061104A1 (en) * | 2000-03-16 | 2003-03-27 | Thomson Robert W. | Internet based warranty and repair service |
US20010044729A1 (en) * | 2000-04-05 | 2001-11-22 | Brenda Pomerance | Automated complaint management system |
US6405177B1 (en) * | 2000-04-28 | 2002-06-11 | Dimattina Joseph | System for securing commercial transactions conducted on-line |
US7877278B1 (en) * | 2000-05-30 | 2011-01-25 | Ebay Inc. | Method and system for reporting fraud and claiming insurance related to network-based transactions |
US7668738B2 (en) * | 2000-06-01 | 2010-02-23 | Blue Cross And Blue Shield Of South Carolina | Insurance claim filing system and method |
US20020007340A1 (en) * | 2000-06-28 | 2002-01-17 | Isaf Stephen T. | Partner relationship management system |
JP2002023628A (en) * | 2000-07-07 | 2002-01-23 | Fujitsu Ltd | Electronic trading transaction server, client for seller, client for purchaser, and electronic trading transaction method |
WO2002006921A2 (en) * | 2000-07-18 | 2002-01-24 | Lerner Julie A | System and method for physicals commodity trading |
EP1305734A2 (en) * | 2000-07-27 | 2003-05-02 | Borderfree Ltd | Method and system for international shopping |
US7035856B1 (en) * | 2000-09-28 | 2006-04-25 | Nobuyoshi Morimoto | System and method for tracking and routing shipped items |
AU2002213314A1 (en) * | 2000-10-16 | 2002-04-29 | Tradecard, Inc. | Improved full service trade system |
US20020198744A1 (en) * | 2000-10-26 | 2002-12-26 | Ty Sagalow | Integrated suite of products/services for conducting business online |
US7698204B2 (en) * | 2000-12-28 | 2010-04-13 | John C. Abendroth | Method and system for e-commerce freight management |
TW518490B (en) * | 2001-01-10 | 2003-01-21 | Jing-Luen Lin | International trade network transaction system and its method |
US7610244B2 (en) * | 2001-01-17 | 2009-10-27 | Xprt Ventures, Llc | System and method for effecting payment for an item offered for an electronic auction sale |
JP2002215933A (en) * | 2001-01-18 | 2002-08-02 | Hitachi Ltd | Electronic shop system |
GB2378544A (en) * | 2001-04-26 | 2003-02-12 | Nihon Dot Com Co Ltd | Online purchase of shipping and insurance services |
US7117178B2 (en) * | 2001-09-26 | 2006-10-03 | First Data Corporation | Systems and methods to facilitate payment for shipped goods |
US20030135421A1 (en) * | 2002-01-14 | 2003-07-17 | Cales Shelia F. | Buyer protection service |
US6970855B2 (en) * | 2002-01-29 | 2005-11-29 | Pitney Bowes Inc. | Method and system for enterprise-level unassisted customer shipping |
US7596529B2 (en) * | 2002-02-13 | 2009-09-29 | First Data Corporation | Buttons for person to person payments |
KR100453341B1 (en) * | 2002-02-25 | 2004-10-15 | (주)베스텍컴 | payment system using a credit card for trade and method thereof |
US7324968B2 (en) * | 2002-03-25 | 2008-01-29 | Paid, Inc. | Method and system for improved online auction |
EP1570392A4 (en) * | 2002-11-08 | 2006-09-27 | Arbitration Forums Inc | A system and process for electronic subrogation, inter-organization workflow management, inter-organization transaction processing and optimized web-baser user interaction |
US7805366B2 (en) * | 2003-03-21 | 2010-09-28 | Ebay Inc. | Method and system to facilitate payments to satisfy payment obligations resulting from purchase transactions |
US20040249643A1 (en) * | 2003-06-06 | 2004-12-09 | Ma Laboratories, Inc. | Web-based computer programming method to automatically fetch, compare, and update various product prices on the web servers |
US7742947B2 (en) * | 2003-08-14 | 2010-06-22 | Ebay Inc. | Method and apparatus to facilitate generation of invoices combining multiple transactions established utilizing a multi-seller network-based marketplace |
US7457783B2 (en) * | 2004-01-14 | 2008-11-25 | Panasonic Corporation | Import and export expense calculation apparatus |
US20050283425A1 (en) * | 2004-03-05 | 2005-12-22 | Russell Grove | Scalable auction management system with centralized commerce services |
US20050240525A1 (en) * | 2004-04-22 | 2005-10-27 | Bagayatkar Rajesh A | System and method for product attribute comparison |
US20050251410A1 (en) * | 2004-05-08 | 2005-11-10 | Kahn Michael R | Price presentation in an online e-commerce system |
US7617128B2 (en) * | 2004-06-15 | 2009-11-10 | Revolutionary E-Commerce Systems, Inc. | Online transaction hosting apparatus and system |
US20060064409A1 (en) * | 2004-09-17 | 2006-03-23 | Swap Thing, Inc. | Method and system for electronic barter |
US20070080218A1 (en) * | 2005-10-06 | 2007-04-12 | Lussori Inc. | Sale and warranty confirmation management |
US20080126218A1 (en) * | 2006-06-28 | 2008-05-29 | La La Media, Inc. | System and method for providing shipping services |
US20080027737A1 (en) * | 2006-07-25 | 2008-01-31 | Alan Wayne Watkins | Shipping Price Protection |
EP2074575A2 (en) * | 2006-09-29 | 2009-07-01 | B2X Corporation | Apparatuses, methods and systems for cross border procurement |
WO2008070844A2 (en) * | 2006-12-07 | 2008-06-12 | Horoppa, Inc. | A search and comparison shopping engine |
US8095395B2 (en) * | 2007-09-25 | 2012-01-10 | United Parcel Service Of America, Inc. | Method, system, and computer readable medium for analyzing damage to a package in a shipping environment |
CN102132300B (en) * | 2008-06-03 | 2018-02-02 | 扎斯特部件在线有限公司 | The online system and method for listing article |
US20100057586A1 (en) * | 2008-09-04 | 2010-03-04 | China Software Venture | Offer Reporting Apparatus and Method |
US20100131300A1 (en) * | 2008-11-26 | 2010-05-27 | Fred Collopy | Visible insurance |
WO2010097708A2 (en) * | 2009-02-27 | 2010-09-02 | Picosmos Il, Ltd | Apparatus, method and system for collecting and utilizing digital evidence |
US20110131135A1 (en) * | 2009-08-25 | 2011-06-02 | Mark Carlson | Online warranty history storage access |
US8626535B2 (en) | 2010-11-10 | 2014-01-07 | Ebay Inc. | System and method for providing shipping insurance as a service |
-
2011
- 2011-04-04 US US13/079,625 patent/US8626535B2/en active Active
- 2011-04-04 US US13/079,553 patent/US8700519B2/en active Active
- 2011-04-04 US US13/079,584 patent/US20120116822A1/en not_active Abandoned
-
2013
- 2013-12-21 US US14/138,044 patent/US8843383B2/en active Active
- 2013-12-21 US US14/138,049 patent/US20140108063A1/en not_active Abandoned
-
2014
- 2014-03-28 US US14/228,949 patent/US20140214456A1/en not_active Abandoned
Patent Citations (11)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20010042785A1 (en) * | 1997-06-13 | 2001-11-22 | Walker Jay S. | Method and apparatus for funds and credit line transfers |
US6021397A (en) * | 1997-12-02 | 2000-02-01 | Financial Engines, Inc. | Financial advisory system |
US20040088216A1 (en) * | 2002-10-31 | 2004-05-06 | Bangalore Rajesh N. | Methods and systems for conducting electronic commerce |
US20040117302A1 (en) * | 2002-12-16 | 2004-06-17 | First Data Corporation | Payment management |
US20090287590A1 (en) * | 2004-12-29 | 2009-11-19 | U.S. Bank National Association | Multi-Supplier Transaction and Payment Programmed Processing System and Approach |
US20080162304A1 (en) * | 2005-02-17 | 2008-07-03 | Shopmedia Inc. | Methods and Apparatus for Selling Shipping Services Through a Mediator's Web Site |
US20060259380A1 (en) * | 2005-04-07 | 2006-11-16 | Jeffrey Milstein | System and method for linking gemstones and insurance |
US20080288326A1 (en) * | 2007-05-17 | 2008-11-20 | Michael Abramowicz | Method and system of forecasting customer satisfaction with potential commercial transactions |
US20090150296A1 (en) * | 2007-12-07 | 2009-06-11 | Microsoft Corporation | Reputation in on-line consumer markets |
US20110178899A1 (en) * | 2008-09-25 | 2011-07-21 | Maria Huszar | Borrowing and lending platform and method |
US20110137685A1 (en) * | 2009-09-04 | 2011-06-09 | Joseph Tracy | Methods and systems for providing customized risk mitigation/recovery to an insurance customer |
Cited By (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8799134B2 (en) | 2001-06-08 | 2014-08-05 | Genworth Holdings, Inc. | System and method for imbedding a defined benefit in a defined contribution plan |
US9105063B2 (en) | 2001-06-08 | 2015-08-11 | Genworth Holdings, Inc. | Systems and methods for providing a benefit product with periodic guaranteed minimum income |
US10055795B2 (en) | 2001-06-08 | 2018-08-21 | Genworth Holdings, Inc. | Systems and methods for providing a benefit product with periodic guaranteed minimum income |
US8433634B1 (en) | 2001-06-08 | 2013-04-30 | Genworth Financial, Inc. | Systems and methods for providing a benefit product with periodic guaranteed income |
US9105065B2 (en) | 2001-06-08 | 2015-08-11 | Genworth Holdings, Inc. | Systems and methods for providing a benefit product with periodic guaranteed income |
US8781929B2 (en) | 2001-06-08 | 2014-07-15 | Genworth Holdings, Inc. | System and method for guaranteeing minimum periodic retirement income payments using an adjustment account |
US8370242B2 (en) | 2001-06-08 | 2013-02-05 | Genworth Financial, Inc. | Systems and methods for providing a benefit product with periodic guaranteed minimum income |
US20090006237A1 (en) * | 2001-06-08 | 2009-01-01 | Genworth Financial, Inc. | Method and system for portable retirement investment |
US8412545B2 (en) | 2003-09-15 | 2013-04-02 | Genworth Financial, Inc. | System and process for providing multiple income start dates for annuities |
US8612263B1 (en) | 2007-12-21 | 2013-12-17 | Genworth Holdings, Inc. | Systems and methods for providing a cash value adjustment to a life insurance policy |
US10255637B2 (en) | 2007-12-21 | 2019-04-09 | Genworth Holdings, Inc. | Systems and methods for providing a cash value adjustment to a life insurance policy |
US20150019455A1 (en) * | 2013-07-10 | 2015-01-15 | United Parcel Service Of America, Inc. | Systems, methods, and computer program products for providing an address reputation service |
US20160140522A1 (en) * | 2014-11-17 | 2016-05-19 | John Hancock Life Insurance Company (U.S.A.) | Methods and systems for implementing dynamic billing |
US10990938B2 (en) * | 2014-11-17 | 2021-04-27 | John Hancock Life Insurance Company (U.S.A.) | Methods and systems for implementing dynamic billing |
Also Published As
Publication number | Publication date |
---|---|
US20140214456A1 (en) | 2014-07-31 |
US20120116821A1 (en) | 2012-05-10 |
US20140108063A1 (en) | 2014-04-17 |
US20120116823A1 (en) | 2012-05-10 |
US8700519B2 (en) | 2014-04-15 |
US8843383B2 (en) | 2014-09-23 |
US20140108062A1 (en) | 2014-04-17 |
US8626535B2 (en) | 2014-01-07 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US8843383B2 (en) | System and method for providing shipping insurance as a service | |
US10839435B2 (en) | Online/offline payment system | |
US7970654B2 (en) | System and method for processing single sale transactions involving one or more payors | |
US20160155103A1 (en) | Utilizing an electronic payment system to implement rebate programs | |
US20190354948A1 (en) | Systems, methods, and computer program products for providing an electronic receipt | |
US20050060228A1 (en) | Method and system for offering a money-back guarantee in a network-based marketplace | |
US20110178897A1 (en) | Systems and methods for processing incomplete transactions over a network | |
US20140006253A1 (en) | Location-based credit provision system | |
US11288703B2 (en) | Systems and methods for offering products using linked transactions | |
US10546321B2 (en) | Lending offers in an electronic commerce marketplace | |
US20140046745A1 (en) | Contingent payment system | |
US20120310782A1 (en) | System for user to user payments facilitated by a third party | |
US20130297510A1 (en) | Financial intermediary for electronic commerce | |
US20140122367A1 (en) | Social Shipping | |
US20140297442A1 (en) | Expedited seller registration | |
TW202242769A (en) | Financial service providing method and electronic apparatus performing the same | |
TWI636413B (en) | Trading system and method with seller-defined installments | |
US11922376B2 (en) | Systems and methods for using a transaction to collect additional transaction information | |
US11676170B2 (en) | System and method for processing of promotions in connection with digital purchasing | |
JP2022191027A (en) | Information processing method, information processing apparatus, and program |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AS | Assignment |
Owner name: EBAY INC., CALIFORNIA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:VASAVADA, MAULIN;MUPPIRALA, PRAKASH;JAYAPAL, MOHAN;AND OTHERS;SIGNING DATES FROM 20110330 TO 20110601;REEL/FRAME:026732/0641 |
|
STCB | Information on status: application discontinuation |
Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION |