US7409048B2 - Call processing and subscriber registration systems and methods - Google Patents
Call processing and subscriber registration systems and methods Download PDFInfo
- Publication number
- US7409048B2 US7409048B2 US11/008,779 US877904A US7409048B2 US 7409048 B2 US7409048 B2 US 7409048B2 US 877904 A US877904 A US 877904A US 7409048 B2 US7409048 B2 US 7409048B2
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- Prior art keywords
- caller
- call
- information
- prompt
- processing system
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- Expired - Fee Related, expires
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- 238000012545 processing Methods 0.000 title claims abstract description 106
- 238000000034 method Methods 0.000 title claims abstract description 79
- 230000004044 response Effects 0.000 claims abstract description 34
- 230000008569 process Effects 0.000 claims abstract description 17
- 230000011664 signaling Effects 0.000 claims description 36
- 230000009471 action Effects 0.000 claims description 7
- 230000001737 promoting effect Effects 0.000 claims description 6
- 230000000977 initiatory effect Effects 0.000 claims description 3
- 238000004891 communication Methods 0.000 description 8
- 238000003825 pressing Methods 0.000 description 6
- 230000002452 interceptive effect Effects 0.000 description 4
- 238000012216 screening Methods 0.000 description 4
- 230000006870 function Effects 0.000 description 3
- 238000012546 transfer Methods 0.000 description 3
- 238000013475 authorization Methods 0.000 description 2
- 238000001514 detection method Methods 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000002159 abnormal effect Effects 0.000 description 1
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- 230000000737 periodic effect Effects 0.000 description 1
- 230000007704 transition Effects 0.000 description 1
- 238000012795 verification Methods 0.000 description 1
- 230000001755 vocal effect Effects 0.000 description 1
Images
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/42153—Administration or customisation of services by subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1023—Media gateways
- H04L65/103—Media gateways in the network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/102—Gateways
- H04L65/1033—Signalling gateways
- H04L65/104—Signalling gateways in the network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1104—Session initiation protocol [SIP]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
- H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53366—Message disposing or creating aspects
- H04M3/53383—Message registering commands or announcements; Greetings
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Multimedia (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
-
- a plurality of
user telephone stations - a plurality of
user computer terminals 110. - a
call processing system 124 that acts as an Internet Call Answering (ICA) system.
These devices are linked together using various line and trunk circuits to a Public Switched Network (PSTN) 104 and to a common data network, such as the Internet 106.
- a plurality of
-
- a Call Management (CM)
subsystem 108, which serves as the interface to the PSTN 104 to manage inbound and outbound telephone calls. - a
Router subsystem 140, which serves as the interface to the Internet 106 to manage communications between online IP client devices and the various ICA servers. - an online presence detection Internet Session Management (SM)
subsystem 122, which monitors the status of subscriber data terminals to determine availability for call handling services. - a shared Media Storage (MS)
subsystem 138, which persistently archives the caller's voice messages and the called party/subscriber's personal greeting(s). - an ICA Database (DB)
subsystem 136 in which called party/subscriber ICA service parameters are stored.
- a Call Management (CM)
-
- ANI—Automatic Number Identification: phone number and privacy indicator of the calling party (“Caller-ID”).
- DNIS—Dialed Number Identification: phone number of the ICA system's
voice trunks 118 that the call was forwarded to. - OCN—Original Called Number Identification: phone number of the original called party (subscriber to the ICA service).
- Call Type—Forwarded call due to a BCF, RNA, or DND/CFA condition. In addition, directly dialed inbound calls can be handled as well. In this instance, the caller will need to implement a second stage of dialing to enter the subscriber's phone number or the subscriber could be assigned a unique personal number that is directly dialed by their callers (sometime referred to herein as a “personal number”).
Claims (56)
Priority Applications (7)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/008,779 US7409048B2 (en) | 2004-12-09 | 2004-12-09 | Call processing and subscriber registration systems and methods |
US11/520,439 US8000455B1 (en) | 2004-12-09 | 2006-09-13 | Methods and systems for call processing |
US12/184,953 US8259911B1 (en) | 2004-12-09 | 2008-08-01 | Call processing and subscriber registration systems and methods |
US13/205,959 US8472592B1 (en) | 2004-12-09 | 2011-08-09 | Methods and systems for call processing |
US13/598,432 US8718243B1 (en) | 2004-12-09 | 2012-08-29 | Call processing and subscriber registration systems and methods |
US13/922,564 US8750469B1 (en) | 2004-12-09 | 2013-06-20 | Methods and systems for call processing |
US14/261,104 US9154624B1 (en) | 2004-12-09 | 2014-04-24 | Call processing and subscriber registration systems and methods |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/008,779 US7409048B2 (en) | 2004-12-09 | 2004-12-09 | Call processing and subscriber registration systems and methods |
Related Child Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/520,439 Continuation-In-Part US8000455B1 (en) | 2004-12-09 | 2006-09-13 | Methods and systems for call processing |
US12/184,953 Continuation US8259911B1 (en) | 2004-12-09 | 2008-08-01 | Call processing and subscriber registration systems and methods |
Publications (2)
Publication Number | Publication Date |
---|---|
US20060126820A1 US20060126820A1 (en) | 2006-06-15 |
US7409048B2 true US7409048B2 (en) | 2008-08-05 |
Family
ID=36583868
Family Applications (4)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/008,779 Expired - Fee Related US7409048B2 (en) | 2004-12-09 | 2004-12-09 | Call processing and subscriber registration systems and methods |
US12/184,953 Expired - Fee Related US8259911B1 (en) | 2004-12-09 | 2008-08-01 | Call processing and subscriber registration systems and methods |
US13/598,432 Expired - Fee Related US8718243B1 (en) | 2004-12-09 | 2012-08-29 | Call processing and subscriber registration systems and methods |
US14/261,104 Expired - Fee Related US9154624B1 (en) | 2004-12-09 | 2014-04-24 | Call processing and subscriber registration systems and methods |
Family Applications After (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US12/184,953 Expired - Fee Related US8259911B1 (en) | 2004-12-09 | 2008-08-01 | Call processing and subscriber registration systems and methods |
US13/598,432 Expired - Fee Related US8718243B1 (en) | 2004-12-09 | 2012-08-29 | Call processing and subscriber registration systems and methods |
US14/261,104 Expired - Fee Related US9154624B1 (en) | 2004-12-09 | 2014-04-24 | Call processing and subscriber registration systems and methods |
Country Status (1)
Country | Link |
---|---|
US (4) | US7409048B2 (en) |
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20030223565A1 (en) * | 2002-06-03 | 2003-12-04 | Interchange Corp. | Enhanced directory assistance services in a telecommunications network |
US8000455B1 (en) * | 2004-12-09 | 2011-08-16 | Callwave, Inc. | Methods and systems for call processing |
US8102986B1 (en) | 2006-11-10 | 2012-01-24 | Callwave, Inc. | Methods and systems for providing telecommunications services |
US8107609B2 (en) | 2004-12-06 | 2012-01-31 | Callwave, Inc. | Methods and systems for telephony call-back processing |
US8259911B1 (en) * | 2004-12-09 | 2012-09-04 | Callwave Communications, Llc | Call processing and subscriber registration systems and methods |
US8270582B1 (en) | 2006-04-05 | 2012-09-18 | Callwave, Inc. | Methods and systems for routing calls |
US8369311B1 (en) | 2005-07-01 | 2013-02-05 | Callwave Communications, Llc | Methods and systems for providing telephony services to fixed and mobile telephonic devices |
US8855107B1 (en) | 2005-07-01 | 2014-10-07 | Callwave Communications, Llc | Methods and systems for call routing via a telephone number |
US20160036874A1 (en) * | 2011-06-14 | 2016-02-04 | Genesys Telecommunications Laboratories, Inc. | Context aware interaction |
Families Citing this family (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6996211B2 (en) * | 2002-12-23 | 2006-02-07 | Sbc Properties, L.P. | Voice over IP method of determining caller identification |
US7295660B1 (en) | 2003-10-23 | 2007-11-13 | Aol Llc | Telemarketer screening |
US8094800B1 (en) | 2004-12-21 | 2012-01-10 | Aol Inc. | Call treatment based on user association with one or more user groups |
US9548883B2 (en) * | 2006-08-31 | 2017-01-17 | Microsoft Technology Licensing, Llc | Support incident routing |
US9191514B1 (en) | 2007-05-07 | 2015-11-17 | At&T Intellectual Property I, L.P. | Interactive voice response with user designated delivery |
US8879708B2 (en) | 2012-01-24 | 2014-11-04 | Genesys Telecommunications Laboratories, Inc. | Service control point functionality implemented at communication endpoints |
KR102081926B1 (en) * | 2012-12-04 | 2020-02-26 | 엘지전자 주식회사 | Moble terminal and method for reciving call |
US9301252B2 (en) * | 2013-11-11 | 2016-03-29 | Google Technology Holdings LLC | Reducing power consumption by a wireless communication device with multiple wireless communication modems |
US9408145B2 (en) * | 2013-12-11 | 2016-08-02 | Google Technology Holdings LLC | Reducing power consumption by a wireless communication device with multiple wireless communication modems |
US10051121B2 (en) | 2015-04-20 | 2018-08-14 | Youmail, Inc. | System and method for identifying unwanted communications using communication fingerprinting |
WO2016172147A1 (en) | 2015-04-20 | 2016-10-27 | YouMail, Inc | System and method for identifying unwanted callers and rejecting or otherwise disposing of calls from same |
CA3032799A1 (en) | 2016-08-01 | 2018-02-08 | Youmail, Inc. | System and method for facilitating setup and joining of conference calls |
US11463582B1 (en) | 2021-07-09 | 2022-10-04 | T-Mobile Usa, Inc. | Detecting scam callers using conversational agent and machine learning systems and methods |
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US20060126820A1 (en) | 2006-06-15 |
US9154624B1 (en) | 2015-10-06 |
US8718243B1 (en) | 2014-05-06 |
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