USRE34536E - Call management system with protocol converter and port controller - Google Patents
Call management system with protocol converter and port controller Download PDFInfo
- Publication number
- USRE34536E USRE34536E US07/545,058 US54505890A USRE34536E US RE34536 E USRE34536 E US RE34536E US 54505890 A US54505890 A US 54505890A US RE34536 E USRE34536 E US RE34536E
- Authority
- US
- United States
- Prior art keywords
- local processor
- data
- processor
- port controllers
- terminals
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
Abstract
Description
Claims (18)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US07/545,058 USRE34536E (en) | 1986-09-11 | 1990-06-28 | Call management system with protocol converter and port controller |
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US90595986A | 1986-09-11 | 1986-09-11 | |
US07/938,405 US4817130A (en) | 1986-09-11 | 1986-12-05 | Call management system with protocol converter and port controller |
US07/545,058 USRE34536E (en) | 1986-09-11 | 1990-06-28 | Call management system with protocol converter and port controller |
Related Parent Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US90595986A Continuation-In-Part | 1986-09-11 | 1986-09-11 | |
US07/938,405 Reissue US4817130A (en) | 1986-09-11 | 1986-12-05 | Call management system with protocol converter and port controller |
Publications (1)
Publication Number | Publication Date |
---|---|
USRE34536E true USRE34536E (en) | 1994-02-08 |
Family
ID=27129445
Family Applications (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US07/938,405 Ceased US4817130A (en) | 1986-09-11 | 1986-12-05 | Call management system with protocol converter and port controller |
US07/545,058 Expired - Lifetime USRE34536E (en) | 1986-09-11 | 1990-06-28 | Call management system with protocol converter and port controller |
Family Applications Before (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US07/938,405 Ceased US4817130A (en) | 1986-09-11 | 1986-12-05 | Call management system with protocol converter and port controller |
Country Status (1)
Country | Link |
---|---|
US (2) | US4817130A (en) |
Cited By (22)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5533103A (en) * | 1994-04-28 | 1996-07-02 | Electronic Information Systems, Inc. | Calling system and method |
US5586273A (en) * | 1994-08-18 | 1996-12-17 | International Business Machines Corporation | HDLC asynchronous to synchronous converter |
US5655014A (en) * | 1994-02-18 | 1997-08-05 | Aurora Systems, Inc. | Switching device independent computer-telephone integration system |
US5809466A (en) * | 1994-11-02 | 1998-09-15 | Advanced Micro Devices, Inc. | Audio processing chip with external serial port |
US5867559A (en) * | 1996-02-20 | 1999-02-02 | Eis International, Inc. | Real-time, on-line, call verification system |
US6151390A (en) | 1997-07-31 | 2000-11-21 | Cisco Technology, Inc. | Protocol conversion using channel associated signaling |
US6570869B1 (en) | 1998-09-30 | 2003-05-27 | Cisco Technology, Inc. | Communicating voice over a packet-switching network |
US20030179874A1 (en) * | 2002-03-22 | 2003-09-25 | Joseph Anders | Telephone port allocation method |
US20030215102A1 (en) * | 2002-12-11 | 2003-11-20 | Ira Marlowe | Audio device integration system |
US6680952B1 (en) | 1999-06-01 | 2004-01-20 | Cisco Technology, Inc. | Method and apparatus for backhaul of telecommunications signaling protocols over packet-switching networks |
US6697473B2 (en) | 2000-12-04 | 2004-02-24 | Bobby G. Batten | Automated personalized telephone management system |
US20040151327A1 (en) * | 2002-12-11 | 2004-08-05 | Ira Marlow | Audio device integration system |
US20050239434A1 (en) * | 2002-12-11 | 2005-10-27 | Marlowe Ira M | Multimedia device integration system |
US6967972B1 (en) | 1997-07-31 | 2005-11-22 | Cisco Technology, Inc. | Universal protocol conversion |
US7050974B1 (en) * | 1999-09-14 | 2006-05-23 | Canon Kabushiki Kaisha | Environment adaptation for speech recognition in a speech communication system |
US7113504B1 (en) | 1998-06-30 | 2006-09-26 | Cisco Technology, Inc. | Advanced voice communication feature transparency in a telecommunications network |
US7212522B1 (en) | 1998-09-30 | 2007-05-01 | Cisco Technology, Inc. | Communicating voice over a packet-switching network |
US20070293183A1 (en) * | 2002-12-11 | 2007-12-20 | Ira Marlowe | Multimedia device integration system |
US7369545B1 (en) | 1998-09-30 | 2008-05-06 | Cisco Technology, Inc. | System using a signaling protocol for controlling voice calls originating in a circuit switching telephone network and routed over a packet switching network |
US8155342B2 (en) | 2002-12-11 | 2012-04-10 | Ira Marlowe | Multimedia device integration system |
US8938062B2 (en) | 1995-12-11 | 2015-01-20 | Comcast Ip Holdings I, Llc | Method for accessing service resource items that are for use in a telecommunications system |
US9191505B2 (en) | 2009-05-28 | 2015-11-17 | Comcast Cable Communications, Llc | Stateful home phone service |
Families Citing this family (33)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
NL8803102A (en) * | 1988-12-19 | 1990-07-16 | Philips Nv | METHOD FOR ESTABLISHING A DATA CONNECTION BETWEEN TWO TERMINALS AND A TERMINAL SUITABLE FOR THIS METHOD |
US4933964A (en) * | 1989-07-25 | 1990-06-12 | International Telesystems Corporation | Pacing of telephone calls for call origination management systems |
US5164981A (en) * | 1990-06-04 | 1992-11-17 | Davox | Voice response system with automated data transfer |
US5335266A (en) * | 1990-10-01 | 1994-08-02 | United States Advance Network, Inc. | Automated telecommunication peripheral system |
US5113430A (en) * | 1990-10-01 | 1992-05-12 | United States Advanced Network, Inc. | Enhanced wide area audio response network |
US5381470A (en) * | 1991-05-28 | 1995-01-10 | Davox Corporation | Supervisory management center with parameter testing and alerts |
US5276732A (en) * | 1991-08-22 | 1994-01-04 | Davox Corporation | Remote workstation use with database retrieval system |
US5341412A (en) * | 1991-10-10 | 1994-08-23 | Executone Information Systems, Inc. | Apparatus and a method for predictive call dialing |
US5815566A (en) * | 1991-10-10 | 1998-09-29 | Executone Information Systems, Inc. | Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments |
CA2139844C (en) * | 1992-07-09 | 1998-09-29 | John E. Cambray | Supervisory management center with parameter testing and alerts |
JP2843149B2 (en) * | 1992-07-09 | 1999-01-06 | ダボックス コーポレイション | Telephone system with surveillance management center and parameter testing by alarm |
KR100387207B1 (en) * | 1994-03-15 | 2003-10-04 | 디지 인터내셔날 인크. | Communication system and communication method by remote network device |
US5896440A (en) * | 1994-05-26 | 1999-04-20 | Gte Service Corporation | System and method for providing a unified communications link between divergent communication networks |
US6925166B1 (en) | 2000-01-12 | 2005-08-02 | Avaya Technology Corp. | Method and apparatus for generating automatic greetings in a call center |
EP1483597A4 (en) * | 2002-02-14 | 2006-03-22 | Avaya Technology Corp | Presence tracking and name space interconnection techniques |
US7298836B2 (en) * | 2002-09-24 | 2007-11-20 | At&T Bls Intellectual Property, Inc. | Network-based healthcare information systems |
US7023980B2 (en) * | 2002-12-04 | 2006-04-04 | Avaya Technology Corp. | Outbound dialing decision criteria based |
US7573999B2 (en) * | 2002-12-31 | 2009-08-11 | At&T Intellectual Property I, L.P. | Computer telephony integration (CTI) complete healthcare contact center |
US7620170B2 (en) | 2002-12-31 | 2009-11-17 | At&T Intellectual Property I, L.P. | Computer telephony integration (CTI) complete customer contact center |
US7356139B2 (en) * | 2002-12-31 | 2008-04-08 | At&T Delaware Intellectual Property, Inc. | Computer telephony integration (CTI) complete hospitality contact center |
US7474741B2 (en) * | 2003-01-20 | 2009-01-06 | Avaya Inc. | Messaging advise in presence-aware networks |
US7248688B2 (en) * | 2003-01-27 | 2007-07-24 | Bellsouth Intellectual Property Corporation | Virtual physician office systems and methods |
US8149823B2 (en) * | 2003-01-27 | 2012-04-03 | At&T Intellectual Property I, L.P. | Computer telephony integration (CTI) systems and methods for enhancing school safety |
US7440567B2 (en) * | 2003-01-27 | 2008-10-21 | At&T Intellectual Property I, L.P. | Healthcare virtual private network methods and systems |
US9398152B2 (en) * | 2004-02-25 | 2016-07-19 | Avaya Inc. | Using business rules for determining presence |
US20050276407A1 (en) * | 2004-06-09 | 2005-12-15 | Avaya Technology Corp. | Telephony device ring determination by scheduler |
US7769154B1 (en) | 2004-06-09 | 2010-08-03 | Avaya Inc. | Aggregated perceived presence |
US7406222B2 (en) * | 2006-02-16 | 2008-07-29 | Pavel Kornilovich | Composite evanescent waveguides and associated methods |
US8842818B2 (en) * | 2006-06-30 | 2014-09-23 | Avaya Inc. | IP telephony architecture including information storage and retrieval system to track fluency |
US7573996B1 (en) | 2006-10-03 | 2009-08-11 | Avaya Inc. | Presence based callback |
US8150003B1 (en) | 2007-01-23 | 2012-04-03 | Avaya Inc. | Caller initiated undivert from voicemail |
US10671600B1 (en) | 2007-07-24 | 2020-06-02 | Avaya Inc. | Communications-enabled dynamic social network routing utilizing presence |
US8301581B2 (en) * | 2009-09-24 | 2012-10-30 | Avaya Inc. | Group compositing algorithms for presence |
Citations (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US3989899B1 (en) * | 1975-04-08 | 1976-11-02 | ||
US4071698A (en) * | 1977-01-10 | 1978-01-31 | Franklin V. Barger, Jr. | Telephone system for audio demonstration and marketing of goods or services |
US4577062A (en) * | 1983-09-02 | 1986-03-18 | Butler National Corporation | Method for dispensing information |
US4599493A (en) * | 1984-08-28 | 1986-07-08 | Tbs International, Inc. | Multi-line telephone control system |
US4600814A (en) * | 1983-10-05 | 1986-07-15 | Manufacturing Administrations Management Systems, Inc. | Automated system for establishing telephone voice connections |
US4653085A (en) * | 1984-09-27 | 1987-03-24 | At&T Company | Telephone switching system adjunct call processing arrangement |
US4656623A (en) * | 1985-05-03 | 1987-04-07 | American Telephone And Telegraph Company | Agent communication arrangements for telecommunication systems |
US4656624A (en) * | 1985-05-03 | 1987-04-07 | At&T Bell Laboratories | Operator communication arrangements for operator assistance systems |
US4677609A (en) * | 1985-05-08 | 1987-06-30 | American Telephone And Telegraph Company, At&T Bell Laboratories | Semi-automated directory assistance systems |
-
1986
- 1986-12-05 US US07/938,405 patent/US4817130A/en not_active Ceased
-
1990
- 1990-06-28 US US07/545,058 patent/USRE34536E/en not_active Expired - Lifetime
Patent Citations (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US3989899B1 (en) * | 1975-04-08 | 1976-11-02 | ||
US3989899A (en) * | 1975-04-08 | 1976-11-02 | Daniel Norwich | Telephone scheduling system |
US4071698A (en) * | 1977-01-10 | 1978-01-31 | Franklin V. Barger, Jr. | Telephone system for audio demonstration and marketing of goods or services |
US4577062A (en) * | 1983-09-02 | 1986-03-18 | Butler National Corporation | Method for dispensing information |
US4600814A (en) * | 1983-10-05 | 1986-07-15 | Manufacturing Administrations Management Systems, Inc. | Automated system for establishing telephone voice connections |
US4599493A (en) * | 1984-08-28 | 1986-07-08 | Tbs International, Inc. | Multi-line telephone control system |
US4653085A (en) * | 1984-09-27 | 1987-03-24 | At&T Company | Telephone switching system adjunct call processing arrangement |
US4656623A (en) * | 1985-05-03 | 1987-04-07 | American Telephone And Telegraph Company | Agent communication arrangements for telecommunication systems |
US4656624A (en) * | 1985-05-03 | 1987-04-07 | At&T Bell Laboratories | Operator communication arrangements for operator assistance systems |
US4677609A (en) * | 1985-05-08 | 1987-06-30 | American Telephone And Telegraph Company, At&T Bell Laboratories | Semi-automated directory assistance systems |
Non-Patent Citations (2)
Title |
---|
"The AT&T Multi-Mode Voice Systems-Full Spectrum Solutions for Speech Processing Applications", S. D. Hester et al., Proceedings of the 1985 AVIOS Conference, Sep. 1985 (12 pages). |
The AT&T Multi Mode Voice Systems Full Spectrum Solutions for Speech Processing Applications , S. D. Hester et al., Proceedings of the 1985 AVIOS Conference, Sep. 1985 (12 pages). * |
Cited By (28)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5655014A (en) * | 1994-02-18 | 1997-08-05 | Aurora Systems, Inc. | Switching device independent computer-telephone integration system |
US5533103A (en) * | 1994-04-28 | 1996-07-02 | Electronic Information Systems, Inc. | Calling system and method |
US5586273A (en) * | 1994-08-18 | 1996-12-17 | International Business Machines Corporation | HDLC asynchronous to synchronous converter |
US5859984A (en) * | 1994-08-18 | 1999-01-12 | International Business Machines Corporation | HDLC asynchronous to synchronous converter |
US5809466A (en) * | 1994-11-02 | 1998-09-15 | Advanced Micro Devices, Inc. | Audio processing chip with external serial port |
US8938062B2 (en) | 1995-12-11 | 2015-01-20 | Comcast Ip Holdings I, Llc | Method for accessing service resource items that are for use in a telecommunications system |
US5867559A (en) * | 1996-02-20 | 1999-02-02 | Eis International, Inc. | Real-time, on-line, call verification system |
US6967972B1 (en) | 1997-07-31 | 2005-11-22 | Cisco Technology, Inc. | Universal protocol conversion |
US6151390A (en) | 1997-07-31 | 2000-11-21 | Cisco Technology, Inc. | Protocol conversion using channel associated signaling |
US7596131B1 (en) | 1998-06-30 | 2009-09-29 | Cisco Technology, Inc. | Advanced voice communication feature transparency in a telecommunications network |
US7113504B1 (en) | 1998-06-30 | 2006-09-26 | Cisco Technology, Inc. | Advanced voice communication feature transparency in a telecommunications network |
US7369545B1 (en) | 1998-09-30 | 2008-05-06 | Cisco Technology, Inc. | System using a signaling protocol for controlling voice calls originating in a circuit switching telephone network and routed over a packet switching network |
US6570869B1 (en) | 1998-09-30 | 2003-05-27 | Cisco Technology, Inc. | Communicating voice over a packet-switching network |
US7212522B1 (en) | 1998-09-30 | 2007-05-01 | Cisco Technology, Inc. | Communicating voice over a packet-switching network |
US6768733B1 (en) | 1998-09-30 | 2004-07-27 | Cisco Technology, Inc. | Communicating voice over a packet-switching network |
US6680952B1 (en) | 1999-06-01 | 2004-01-20 | Cisco Technology, Inc. | Method and apparatus for backhaul of telecommunications signaling protocols over packet-switching networks |
US7346047B1 (en) | 1999-06-01 | 2008-03-18 | Cisco Technology, Inc. | Method and apparatus for backhaul of telecommunications signaling protocols over packet-switching networks |
US7050974B1 (en) * | 1999-09-14 | 2006-05-23 | Canon Kabushiki Kaisha | Environment adaptation for speech recognition in a speech communication system |
US6697473B2 (en) | 2000-12-04 | 2004-02-24 | Bobby G. Batten | Automated personalized telephone management system |
US7564961B2 (en) * | 2002-03-22 | 2009-07-21 | Global Tel*Link Corporation | Telephone port allocation method |
US20030179874A1 (en) * | 2002-03-22 | 2003-09-25 | Joseph Anders | Telephone port allocation method |
US20070293183A1 (en) * | 2002-12-11 | 2007-12-20 | Ira Marlowe | Multimedia device integration system |
US20050239434A1 (en) * | 2002-12-11 | 2005-10-27 | Marlowe Ira M | Multimedia device integration system |
US20030215102A1 (en) * | 2002-12-11 | 2003-11-20 | Ira Marlowe | Audio device integration system |
US7489786B2 (en) | 2002-12-11 | 2009-02-10 | Ira Marlowe | Audio device integration system |
US8155342B2 (en) | 2002-12-11 | 2012-04-10 | Ira Marlowe | Multimedia device integration system |
US20040151327A1 (en) * | 2002-12-11 | 2004-08-05 | Ira Marlow | Audio device integration system |
US9191505B2 (en) | 2009-05-28 | 2015-11-17 | Comcast Cable Communications, Llc | Stateful home phone service |
Also Published As
Publication number | Publication date |
---|---|
US4817130A (en) | 1989-03-28 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
FPAY | Fee payment |
Year of fee payment: 8 |
|
FPAY | Fee payment |
Year of fee payment: 12 |
|
AS | Assignment |
Owner name: PORTAL CONNECT, INC., VIRGINIA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:EIS INTERNATIONAL, INC.;REEL/FRAME:011667/0463 Effective date: 20000608 |
|
AS | Assignment |
Owner name: SER SOLUTIONS INC., VIRGINIA Free format text: CHANGE OF NAME;ASSIGNOR:PORTAL CONNECT, INC.;REEL/FRAME:012343/0302 Effective date: 20010101 Owner name: PORTAL CONNECT, INC. ( A VIRGINIA CORPORATION), VI Free format text: MERGER;ASSIGNOR:PORTAL CONNECT, INC. (A DELAWARE CORPORATION);REEL/FRAME:012343/0591 Effective date: 20000414 Owner name: SER SOLUTIONS, INC. (A VIRGINIA CORPORATION), VIRG Free format text: CHANGE OF NAME;ASSIGNOR:SER SOLUTIONS, INC. (A VIRGINIA CORPORATION);REEL/FRAME:012343/0896 Effective date: 20010103 |
|
AS | Assignment |
Owner name: SILICON VALLEY BANK, CALIFORNIA Free format text: SECURITY AGREEMENT;ASSIGNOR:SER SOLUTIONS, INC.;REEL/FRAME:012520/0111 Effective date: 20010914 |
|
AS | Assignment |
Owner name: SER SOLUTIONS, INC., VIRGINIA Free format text: RELEASE;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:017555/0155 Effective date: 20060123 |
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AS | Assignment |
Owner name: MAGNETAR FINANCIAL LLC, ILLINOIS Free format text: PATENT SECURITY AGREEMENT;ASSIGNOR:SER SOLUTIONS, INC.;REEL/FRAME:017223/0075 Effective date: 20060227 |
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AS | Assignment |
Owner name: SER SOLUTIONS, INC., COLORADO Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:MAGNETAR FINANCIAL LLC, BY ITS SUCCESSOR ADMINISTRATIVE AGENT, ATALAYA ADMINISTRATIVE LLC;REEL/FRAME:022052/0456 Effective date: 20081120 |