WO1997013229A1 - Color-categorized pos station clerk performance evaluation systems and methods - Google Patents
Color-categorized pos station clerk performance evaluation systems and methods Download PDFInfo
- Publication number
- WO1997013229A1 WO1997013229A1 PCT/US1996/016016 US9616016W WO9713229A1 WO 1997013229 A1 WO1997013229 A1 WO 1997013229A1 US 9616016 W US9616016 W US 9616016W WO 9713229 A1 WO9713229 A1 WO 9713229A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- display
- clerks
- screen
- display characteristics
- practiced
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/12—Cash registers electronically operated
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/0018—Constructional details, e.g. of drawer, printing means, input means
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
- G06F11/324—Display of status information
- G06F11/328—Computer systems status display
Definitions
- This invention relates generally to so-called "POS" (Point of Sale) systems, such as are found in retail facilities, and pertains more particularly to clerk performance evaluation systems and methods for use in connection with POS stations.
- POS Point of Sale
- Transaction information is typically transmitted from each POS station to a parent level computer for storing the same for inventory and clerk critique purposes.
- the critique parameters implemented by a supervisory person assigned to this purpose at the parent level computer, include such concerns as the facility may have for efficiency of the clerk, attributable to low transactional volume with time, clerk fraud, etc.
- the present invention has as its primary object the provision of enhanced systems and methods for clerk evaluation in plural station POS arrangements.
- a more particular object of the invention is to afford an evaluator at the host computer more efficiency by permitting levels of categorization and concurrency in POS station clerk evaluation.
- the invention provides a method for use in evaluating performance of participating POS station clerks comprising the steps of categorizing the POS station clerks into groups in accordance with various categorizing criteria, selecting visible display characteristics specific to each of the categories, providing a display of all participating POS station clerks per their different identities, conforming the display to evidence the selected visible display characteristics, storing transaction information from all participating POS stations with clerk identities, and displaying transaction information through user interaction with the conformed display.
- the clerk identities may comprise their respective names and the first, unconformed display is on a screen of a tabular presentation of the clerks' names at the evaluation level.
- the display includes also a display of a plurality of colors, assignable to the clerks' names by selecting colors and causing the clerks' names to be displayed against the color as a background for the names.
- One categorization practice might be to categorize clerks on the basis of their years of experience, in which case, the display conforming step would, e.g., assign the color red to clerks with ten or more years of experience, the color gray to those with five or more years of experience, the color blue to those with less than one year of experience, etc.
- the display conforming step would so assign the colors, evidently to more than one clerk as the categorization requires.
- the color assignments would be cross-correlated with the clerks' identification in a digital storage lookup table, as would the respective clerks' performance information.
- the evaluator then interacts with the conformed display on a color base, i.e., to inspect performance of ten year employees, the evaluator simply selects red display areas from the conformed display.
- Another base for categorization would be clerk fraud.
- the respective gradations of propensity to fraud per I clerks may be likewise color-coordinated in the conformed display.
- To inspect the performance of a group of clerks having high fraud propensity would call for the evaluator to interact with the conformed display in respect only of the color assigned to the high clerk fraud propensity grouping.
- Fig. 1 is a functional block diagram of a system in accordance with the invention.
- Fig. 2 is a flowchart of a method implemented by the Fig. 1 system in accordance with the invention.
- Fig. 3 is a showing of a video screen presentation in accordance with the invention. Detailed Description of Preferred Practices and Embodiments
- system 10 includes a POS level 12, having a plurality of POS stations, shown as POS STAl, POS STA2, POS STA3 and POS STAN.
- POS STAl a plurality of POS stations
- POS STA2 a plurality of POS stations
- POS STA3 a plurality of POS stations
- POS STAN a plurality of POS stations
- Parent computer level 14 includes CLERK ID AND DATA MEMORY 24, CPU 26, display unit 28, DISPLAY CONFORMER 30 and DISPLAY DRIVER 32.
- Memory 24 is selectively read by CPU 26 by control CPU input furnished on lines 34 and furnishes clerk identification (ID) data to CPU 26 over lines 36 and POS transaction data to CPU 26 over lines 38.
- CPU 26 controls display conformer 30 by input thereto on lines 40 and controls display driver 32 by input thereto on lines 42.
- Display conformer 30 provides input to display driver 32 over lines 44 and display driver 32 provides input to display unit 28 over lines 46.
- Display unit 28 has an upper, horizontal display section 50, which is shown as including individual display parts A, B, C, D, E, F and G, and has a lower, vertical display section 52, which is shown as including individual display parts CLERK l, CLERK 2, CLERK 3 and CLERK N.
- CPU 26 undertakes outset set up activity in presenting diverse colors in display parts A-G of display section 50 and maintains such display throughout system activity. In this respect, the CPU accordingly provides video and color signals to display driver 32 which accordingly controls display section 50 by signals continuously furnished over lines 46.
- CPU 26 directs the POS stations to transmit clerk identification and transaction information to memory 24 and the memory stores the transaction information cross-correlated with the clerk identification information.
- CPU 26 first reads the identification information from the memory and presents the same in display section 52, again by signals furnished from display driver 32 over lines 46. While but four participating POS stations are shown, the system looks to scrolling as desired for showing additional POS stations.
- Operator or user interaction with display sections 50 and 52 involves use of an icon, e.g., a displayed paintbrush, which is movable by arrow keys or a mouse, into selected registry with any of colors A-G, whereupon an ENTER or double-mouse-click informs CPU 26 of user color choice. Assuming the choice to be the color corresponding to color C, the CPU takes the color C to be the immediately operative color for display conformance and so advises display conformer by ..nput over lines 40. The CPU thereupon awaits clerk assignment by the user to the selected color. The user now moves the icon into registry with one or more of the displayed clerks, as desired, which are to be categorized with the color C.
- an icon e.g., a displayed paintbrush, which is movable by arrow keys or a mouse
- CPU 26 Assuming the user to so designate CLERK 1 AND CLERK 3, the CPU is so informed, again by moving the icon into registry with these display areas and an ENTER or double-mouse-click informs CPU 26 of user of the user designations. CPU 26 accordingly further advises display conformer 30 of the display locations of display section 52 which are involved and the display conformer accordingly directs display driver 32 to "paint" CLERK 1 and CLERK 3 with the color C. Other color assignments are likewise made for the remaining participating POS stations.
- CPU 26 thereafter responds to further icon movement to any given area of display section 52 and, e.g. , single-mouse- clicking on the given area, to provide a display, in substitution for that of Fig. 1, of all POS transactional information relating to participating clerks having color assignments common with that of the given area.
- the Fig. 1 display may remain in place and a suitable printout may be made of such transactional information and clerk identities for the color category.
- step Sl CATEGORIZE POS CLERKS INTO GROUPS IN ACCORDANCE WITH CATEGORIZING CRITERIA
- step S2 SELECT VISIBLE DISPLAY CHARACTERISTICS SPECIFIC TO EACH OF THE CATEGORIES
- step S3 which is practiced prior to steps Sl and S2,
- the CPU provides the outset and continuous display of clerk participants with respective identifications.
- step S4 CONFORM DISPLAY TO EVIDENCE SELECTED VISIBLE DISPLAY CHARACTERISTICS, the CPU operates display conformer 30, as above described, providing it with color and area definitions.
- Step S5 STORE TRANSACTION INFORMATION FROM PARTICIPATING POS CLERKS CROSS-CORRELATED WITH IDENTIFYING INDICIA, is likewise practiced as an outset step, prior to steps Sl, S2 and S4.
- step S6 DISPLAY POS TRANSACTION INFORMATION THROUGH USER INTERACTION WITH CONFORMED DISPLAY
- the CPU effects the above-noted display (or printing) in accordance with user single-mouse-clicking on any given display area with resulting display or printing of transaction information specific to POS clerks in the selected color category.
- Fig. 3 shows a video screen presentation of the invention wherein the clerks are identified by operator name, operator number and assigned color.
- the invention contemplates that the available colors be depicted as paint cans above the Fig. 3 display, and that the icon, during color selection and clerk categorization, is a paintbrush (not shown) and that the selected paint can will tip toward the user and spill an amount of the color thereof onto the paint brush, and that the paint-filled brush will then be moved into registry with the displayed clerks to paint them as desired.
Landscapes
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- User Interface Of Digital Computer (AREA)
- Package Frames And Binding Bands (AREA)
- Spectrometry And Color Measurement (AREA)
- Eye Examination Apparatus (AREA)
- Time Recorders, Dirve Recorders, Access Control (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
Abstract
Description
Claims
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CA002231731A CA2231731A1 (en) | 1995-10-06 | 1996-10-04 | Color-categorized pos station clerk performance evaluation systems and methods |
BR9610809A BR9610809A (en) | 1995-10-06 | 1996-10-04 | Systems and methods for evaluating cash performance at a pos station categorized by colors |
EP96936228A EP0868708A1 (en) | 1995-10-06 | 1996-10-04 | Color-categorized pos station clerk performance evaluation systems and methods |
JP9514504A JPH11513514A (en) | 1995-10-06 | 1996-10-04 | Apparatus and method for evaluating POS station clerk duties classified by color |
AU73930/96A AU703026B2 (en) | 1995-10-06 | 1996-10-04 | Color-categorized pos station clerk performance evaluation systems and methods |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB9520463.2 | 1995-10-06 | ||
GB9520463A GB9520463D0 (en) | 1995-10-06 | 1995-10-06 | Color-categorized POS station clerk performance evaluation systems and methods |
Publications (1)
Publication Number | Publication Date |
---|---|
WO1997013229A1 true WO1997013229A1 (en) | 1997-04-10 |
Family
ID=10781905
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/US1996/016016 WO1997013229A1 (en) | 1995-10-06 | 1996-10-04 | Color-categorized pos station clerk performance evaluation systems and methods |
Country Status (8)
Country | Link |
---|---|
EP (1) | EP0868708A1 (en) |
JP (1) | JPH11513514A (en) |
AR (1) | AR003813A1 (en) |
AU (1) | AU703026B2 (en) |
BR (1) | BR9610809A (en) |
CA (1) | CA2231731A1 (en) |
GB (2) | GB9520463D0 (en) |
WO (1) | WO1997013229A1 (en) |
Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR100308896B1 (en) * | 1999-04-30 | 2001-09-26 | 윤종용 | working hours management methode of ECR |
US6970810B1 (en) * | 2000-07-31 | 2005-11-29 | Ncr Corporation | Method and apparatus for storing retail performance metrics |
US7093748B1 (en) * | 2000-07-31 | 2006-08-22 | Ncr Corporation | Method and apparatus for tracking retail performance metrics during a transaction at a point of sale station |
WO2008075367A1 (en) * | 2006-12-21 | 2008-06-26 | Vision M.M.M. | Systems and methods for providing competitive performance feedback to motivate employees at a point of sale |
US7483842B1 (en) * | 2001-02-21 | 2009-01-27 | The Yacobian Group | System and method for determining recommended action based on measuring and analyzing store and employee data |
US20090043621A1 (en) * | 2007-08-09 | 2009-02-12 | David Kershaw | System and Method of Team Performance Management Software |
US20150127431A1 (en) * | 2013-11-05 | 2015-05-07 | Wal-Mart Stores, Inc. | Performance Evaluation System for Stores |
Families Citing this family (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7571116B1 (en) | 1997-05-09 | 2009-08-04 | Symbol Technologies, Inc. | System for consumer-transaction information that follows the consumer |
WO2000079496A2 (en) * | 1999-06-04 | 2000-12-28 | Receiptcity.Com, Inc. | A point-of-sale/service (pos) portal |
US6857567B2 (en) | 2000-10-17 | 2005-02-22 | Psc Scanning, Inc. | System and method for training and monitoring data reader operators |
US6910697B2 (en) | 2000-12-15 | 2005-06-28 | Symbol Technologies, Inc. | Shopping cart that enables self-checkout |
US7222086B2 (en) * | 2001-05-02 | 2007-05-22 | Ncr Corp. | Systems and methods for providing performance feedback to a cashier at a point-of-sale terminal |
JP5684936B1 (en) * | 2014-06-09 | 2015-03-18 | 株式会社アポロ | Evaluation device, evaluation program, and POS system |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5256863A (en) * | 1991-11-05 | 1993-10-26 | Comark Technologies, Inc. | In-store universal control system |
US5454104A (en) * | 1993-02-25 | 1995-09-26 | Steidlmayer Software, Inc. | Financial data event flow analysis system with study conductor display |
US5510979A (en) * | 1991-07-30 | 1996-04-23 | Restaurant Technology, Inc. | Data processing system and method for retail stores |
Family Cites Families (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPS61216084A (en) * | 1985-03-22 | 1986-09-25 | Hitachi Ltd | Director's office verifying system |
-
1995
- 1995-10-06 GB GB9520463A patent/GB9520463D0/en active Pending
-
1996
- 1996-10-02 GB GB9620548A patent/GB2306025A/en not_active Withdrawn
- 1996-10-04 BR BR9610809A patent/BR9610809A/en not_active Application Discontinuation
- 1996-10-04 CA CA002231731A patent/CA2231731A1/en not_active Abandoned
- 1996-10-04 JP JP9514504A patent/JPH11513514A/en active Pending
- 1996-10-04 WO PCT/US1996/016016 patent/WO1997013229A1/en not_active Application Discontinuation
- 1996-10-04 EP EP96936228A patent/EP0868708A1/en not_active Withdrawn
- 1996-10-04 AU AU73930/96A patent/AU703026B2/en not_active Ceased
- 1996-10-07 AR ARP960104630A patent/AR003813A1/en not_active Application Discontinuation
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5510979A (en) * | 1991-07-30 | 1996-04-23 | Restaurant Technology, Inc. | Data processing system and method for retail stores |
US5256863A (en) * | 1991-11-05 | 1993-10-26 | Comark Technologies, Inc. | In-store universal control system |
US5454104A (en) * | 1993-02-25 | 1995-09-26 | Steidlmayer Software, Inc. | Financial data event flow analysis system with study conductor display |
Cited By (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
KR100308896B1 (en) * | 1999-04-30 | 2001-09-26 | 윤종용 | working hours management methode of ECR |
US6970810B1 (en) * | 2000-07-31 | 2005-11-29 | Ncr Corporation | Method and apparatus for storing retail performance metrics |
US7093748B1 (en) * | 2000-07-31 | 2006-08-22 | Ncr Corporation | Method and apparatus for tracking retail performance metrics during a transaction at a point of sale station |
US7483842B1 (en) * | 2001-02-21 | 2009-01-27 | The Yacobian Group | System and method for determining recommended action based on measuring and analyzing store and employee data |
WO2008075367A1 (en) * | 2006-12-21 | 2008-06-26 | Vision M.M.M. | Systems and methods for providing competitive performance feedback to motivate employees at a point of sale |
US20090043621A1 (en) * | 2007-08-09 | 2009-02-12 | David Kershaw | System and Method of Team Performance Management Software |
US20150127431A1 (en) * | 2013-11-05 | 2015-05-07 | Wal-Mart Stores, Inc. | Performance Evaluation System for Stores |
Also Published As
Publication number | Publication date |
---|---|
AR003813A1 (en) | 1999-09-09 |
BR9610809A (en) | 1999-07-13 |
GB2306025A (en) | 1997-04-23 |
GB9520463D0 (en) | 1995-12-06 |
AU703026B2 (en) | 1999-03-11 |
GB9620548D0 (en) | 1996-11-20 |
AU7393096A (en) | 1997-04-28 |
EP0868708A1 (en) | 1998-10-07 |
CA2231731A1 (en) | 1997-04-10 |
JPH11513514A (en) | 1999-11-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
AU703026B2 (en) | Color-categorized pos station clerk performance evaluation systems and methods | |
US4145715A (en) | Surveillance system | |
EP0206565B1 (en) | Retail trading systems | |
US5053956A (en) | Interactive system for retail transactions | |
US20050203790A1 (en) | Computerized, rule-based, store-specific retail merchandising | |
US6952679B1 (en) | Method and system for evaluating quality services | |
NZ328343A (en) | Assigning electronic price labels to items on the basis of price change frequency | |
US20020035512A1 (en) | Method of retail shopping including establishment-specific intranet and special purpose customer assistance cash register and intranet | |
US20080065601A1 (en) | System for disseminating product information | |
JP3399997B2 (en) | Electronic device for price display | |
CN109063794A (en) | A kind of method and system generating item price label | |
JP2007052674A (en) | Merchandise data calling apparatus | |
JP2978514B2 (en) | Product display management method | |
JP2702078B2 (en) | Simultaneous sales product search display device and method | |
CN112418994A (en) | Commodity shopping guide method and device, electronic equipment and storage medium | |
Coppett et al. | Product profile analysis: A tool for industrial selling | |
JPH09179903A (en) | Article information analysis system for virtual store drawing | |
Ertel | Identification of major tasks performed by merchandising employees working in three standard industrial classifications of retail establishments. | |
JP3488390B2 (en) | Product management system and method | |
JPH04369795A (en) | Display device for product exhibition state | |
JPH06266732A (en) | Data analyzer | |
JPS62272120A (en) | Price calculating weigher | |
GB2277662A (en) | Apparatus for use in retail operations | |
Lincoln et al. | Marketing decision-making problems faced by small business retailers | |
Fleisher | Case for the readable code |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A1 Designated state(s): AL AM AT AU AZ BB BG BR BY CA CH CN CZ DE DK EE ES FI GB GE HU IL IS JP KE KG KP KR KZ LK LR LS LT LU LV MD MG MK MN MW MX NO NZ PL PT RO RU SD SE SG SI SK TJ TM TR TT UA UG UZ VN AM AZ BY KG KZ MD RU TJ TM |
|
AL | Designated countries for regional patents |
Kind code of ref document: A1 Designated state(s): KE LS MW SD SZ UG AT BE CH DE DK ES FI FR GB GR IE IT LU MC NL PT SE BF BJ CF CG CI CM GA GN |
|
DFPE | Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101) | ||
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
ENP | Entry into the national phase |
Ref document number: 2231731 Country of ref document: CA Ref country code: CA Ref document number: 2231731 Kind code of ref document: A Format of ref document f/p: F |
|
ENP | Entry into the national phase |
Ref country code: JP Ref document number: 1997 514504 Kind code of ref document: A Format of ref document f/p: F |
|
WWE | Wipo information: entry into national phase |
Ref document number: 1996936228 Country of ref document: EP |
|
REG | Reference to national code |
Ref country code: DE Ref legal event code: 8642 |
|
WWP | Wipo information: published in national office |
Ref document number: 1996936228 Country of ref document: EP |
|
WWW | Wipo information: withdrawn in national office |
Ref document number: 1996936228 Country of ref document: EP |