WO2001067731A3 - Directory assistance system capable of providing telephonic concierge services - Google Patents

Directory assistance system capable of providing telephonic concierge services Download PDF

Info

Publication number
WO2001067731A3
WO2001067731A3 PCT/US2001/007137 US0107137W WO0167731A3 WO 2001067731 A3 WO2001067731 A3 WO 2001067731A3 US 0107137 W US0107137 W US 0107137W WO 0167731 A3 WO0167731 A3 WO 0167731A3
Authority
WO
WIPO (PCT)
Prior art keywords
services
concierge
directory assistance
system capable
assistance system
Prior art date
Application number
PCT/US2001/007137
Other languages
French (fr)
Other versions
WO2001067731A2 (en
Inventor
Michael Kepler
Nicholas J Elsey
Michael Essex
John S Stafford
Timothy A Timmins
Original Assignee
Metro One Telecommunications
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Metro One Telecommunications filed Critical Metro One Telecommunications
Priority to EP01916419A priority Critical patent/EP1262054A2/en
Priority to CA002402209A priority patent/CA2402209A1/en
Priority to AU2001243448A priority patent/AU2001243448A1/en
Publication of WO2001067731A2 publication Critical patent/WO2001067731A2/en
Publication of WO2001067731A3 publication Critical patent/WO2001067731A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Abstract

A system and method is described for providing concierge-like services to individuals requesting such services comprising a pool of operators agents capable of receiving the request for concierge-like services and generating an electronic ticket representing such request and a pool of fulfillment agents capable of receiving the electronic ticket and engaging in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.
PCT/US2001/007137 2000-03-06 2001-03-05 Directory assistance system capable of providing telephonic concierge services WO2001067731A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP01916419A EP1262054A2 (en) 2000-03-07 2001-03-05 Directory assistance system capable of providing telephonic concierge services
CA002402209A CA2402209A1 (en) 2000-03-06 2001-03-05 Directory assistance system capable of providing telephonic concierge services
AU2001243448A AU2001243448A1 (en) 2000-03-06 2001-03-05 Directory assistance system capable of providing telephonic concierge services

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/520,306 2000-03-06
US52030600A 2000-03-07 2000-03-07

Publications (2)

Publication Number Publication Date
WO2001067731A2 WO2001067731A2 (en) 2001-09-13
WO2001067731A3 true WO2001067731A3 (en) 2002-08-08

Family

ID=24072030

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/007137 WO2001067731A2 (en) 2000-03-06 2001-03-05 Directory assistance system capable of providing telephonic concierge services

Country Status (4)

Country Link
EP (1) EP1262054A2 (en)
AU (1) AU2001243448A1 (en)
CA (1) CA2402209A1 (en)
WO (1) WO2001067731A2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7337123B2 (en) * 2000-06-26 2008-02-26 Epic Systems Corporation Rules based ticketing for self-scheduling of appointments
US7149295B2 (en) 2002-03-28 2006-12-12 Metro One Telecommunications, Inc. Technique for effectively controlling communication links to an information assistance service
FR2909203B1 (en) * 2006-11-23 2009-02-27 Serlive Soc Par Actions Simpli METHOD AND DEVICE FOR SYNCHRONIZATION OF HETEROGENEOUS DATABASES

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1995017733A2 (en) * 1993-12-17 1995-06-29 Oehrn Harald Method and system for ordering services
US5943417A (en) * 1994-04-28 1999-08-24 Metro One Telecommunications, Inc. Method and system for personalized directory assistance services
WO2001056262A1 (en) * 2000-01-31 2001-08-02 Infonxx, Inc. Communication assistance system and method

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1995017733A2 (en) * 1993-12-17 1995-06-29 Oehrn Harald Method and system for ordering services
US5943417A (en) * 1994-04-28 1999-08-24 Metro One Telecommunications, Inc. Method and system for personalized directory assistance services
WO2001056262A1 (en) * 2000-01-31 2001-08-02 Infonxx, Inc. Communication assistance system and method

Also Published As

Publication number Publication date
EP1262054A2 (en) 2002-12-04
WO2001067731A2 (en) 2001-09-13
AU2001243448A1 (en) 2001-09-17
CA2402209A1 (en) 2001-09-13

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