WO2001076314A3 - Dynamic local hold - Google Patents

Dynamic local hold Download PDF

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Publication number
WO2001076314A3
WO2001076314A3 PCT/CA2001/000441 CA0100441W WO0176314A3 WO 2001076314 A3 WO2001076314 A3 WO 2001076314A3 CA 0100441 W CA0100441 W CA 0100441W WO 0176314 A3 WO0176314 A3 WO 0176314A3
Authority
WO
WIPO (PCT)
Prior art keywords
hold
behavior
local
call management
switch
Prior art date
Application number
PCT/CA2001/000441
Other languages
French (fr)
Other versions
WO2001076314A2 (en
Inventor
Tom Maher
Ciaran O'rourke
Christophe Caullier
Original Assignee
Eicon Technology Corp
Tom Maher
Rourke Ciaran O
Christophe Caullier
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Eicon Technology Corp, Tom Maher, Rourke Ciaran O, Christophe Caullier filed Critical Eicon Technology Corp
Priority to AU2001246274A priority Critical patent/AU2001246274A1/en
Publication of WO2001076314A2 publication Critical patent/WO2001076314A2/en
Publication of WO2001076314A3 publication Critical patent/WO2001076314A3/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435Details
    • H04Q11/0457Connection protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034A/D conversion, code compression/expansion
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13039Asymmetrical two-way transmission, e.g. ADSL, HDSL
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13096Digital apparatus individually associated with a subscriber line, digital line circuits
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176Common channel signaling, CCS7
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204Protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13205Primary rate access, PRI
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209ISDN
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322PBX
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1324Conference call
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1326Consultation call, broker's call, call hold, toggling
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q2213/00Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13389LAN, internet

Abstract

This feature implements held call management by defaulting to 'External hold' behavior and automatically switching to 'Local hold' behavior if the attempt to hold the call in the switch fails. This ensures that held call management can be transparently supported without the user having to be aware of whether or not the HOLD service is provisioned in the switch. The software always attempts to use the method which is most efficient in terms of resource usage first (i.e. the method that allows two calls to use one channel). The fact that switching to 'local hold' is dynamic is particularly useful given that the failure of a particular HOLD request may be due to a transient condition. The methods can also be used to answer requests for other features on the line such as conference or transfer to other parties.
PCT/CA2001/000441 2000-03-31 2001-03-30 Dynamic local hold WO2001076314A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001246274A AU2001246274A1 (en) 2000-03-31 2001-03-30 Dynamic local hold

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US19336100P 2000-03-31 2000-03-31
US60/193,361 2000-03-31

Publications (2)

Publication Number Publication Date
WO2001076314A2 WO2001076314A2 (en) 2001-10-11
WO2001076314A3 true WO2001076314A3 (en) 2002-04-04

Family

ID=22713329

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CA2001/000441 WO2001076314A2 (en) 2000-03-31 2001-03-30 Dynamic local hold

Country Status (2)

Country Link
AU (1) AU2001246274A1 (en)
WO (1) WO2001076314A2 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5195087A (en) * 1990-08-31 1993-03-16 At&T Bell Laboratories Telephone system with monitor on hold feature
US5485511A (en) * 1994-09-08 1996-01-16 Siemens Rolm Communications Inc. Method and apparatus for determining the telephony features assigned to a telephone
EP0967827A2 (en) * 1994-06-27 1999-12-29 International Business Machines Corporation Method for performing call forwarding service with an ISDN network terminator

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5195087A (en) * 1990-08-31 1993-03-16 At&T Bell Laboratories Telephone system with monitor on hold feature
EP0967827A2 (en) * 1994-06-27 1999-12-29 International Business Machines Corporation Method for performing call forwarding service with an ISDN network terminator
US5485511A (en) * 1994-09-08 1996-01-16 Siemens Rolm Communications Inc. Method and apparatus for determining the telephony features assigned to a telephone

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
"Integrated Services Digital Network (ISDN); Generic functional protocol for the support of supplementary services; Digital Subscriber Signalling System No. one (DSS1) protocol; Part 1: Protocol specification", ETSI EN 300 196-1 V1.2.2, April 1998 (1998-04-01), XP002184504 *
KASER K: "DAS KOMPLETTE LEISTUNGS-UMFELD VON ISDN", FUNKSCHAU, vol. 67, no. 11, 12 May 1995 (1995-05-12), pages 24 - 30, XP000517146, ISSN: 0016-2841 *

Also Published As

Publication number Publication date
WO2001076314A2 (en) 2001-10-11
AU2001246274A1 (en) 2001-10-15

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