WO2002073940A3 - Method for call distribution in a telecommunication network and components used in such a method - Google Patents
Method for call distribution in a telecommunication network and components used in such a method Download PDFInfo
- Publication number
- WO2002073940A3 WO2002073940A3 PCT/DE2002/000811 DE0200811W WO02073940A3 WO 2002073940 A3 WO2002073940 A3 WO 2002073940A3 DE 0200811 W DE0200811 W DE 0200811W WO 02073940 A3 WO02073940 A3 WO 02073940A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- call distribution
- components used
- telecommunication network
- characteristic
- call
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/009—Arrangements for interconnection between switching centres in systems involving PBX or KTS networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13164—Traffic (registration, measurement,...)
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13166—Fault prevention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
Abstract
The invention relates to a method according to which a call distribution function is carried out in response to a characteristic (EN) selected by a calling subscriber. The call distribution function selects one characteristic (PN1) of at least two defined characteristics (PN1 to PN3) according to a defined selection method. The call of the calling subscriber (TlnA) is routed using said selected characteristic.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE10291000T DE10291000D2 (en) | 2001-03-14 | 2002-03-08 | Call distribution method in a telecommunications network and associated components |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE2001112309 DE10112309A1 (en) | 2001-03-14 | 2001-03-14 | Call distribution method in a telecommunications network and associated components |
DE10112309.4 | 2001-03-14 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2002073940A2 WO2002073940A2 (en) | 2002-09-19 |
WO2002073940A3 true WO2002073940A3 (en) | 2003-06-26 |
Family
ID=7677467
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/DE2002/000811 WO2002073940A2 (en) | 2001-03-14 | 2002-03-08 | Method for call distribution in a telecommunication network and components used in such a method |
Country Status (2)
Country | Link |
---|---|
DE (2) | DE10112309A1 (en) |
WO (1) | WO2002073940A2 (en) |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4737983A (en) * | 1985-10-02 | 1988-04-12 | American Telephone And Telegraph Company Communications, Inc. | Automatic call distributor telephone service |
US5878130A (en) * | 1995-03-02 | 1999-03-02 | Geotel Communications Corp | Communications system and method for operating same |
US6175563B1 (en) * | 1997-02-10 | 2001-01-16 | Genesys Telecommunications Laboratories, Inc. | Parallel data transfer and synchronization in computer-simulated telephony |
-
2001
- 2001-03-14 DE DE2001112309 patent/DE10112309A1/en not_active Withdrawn
-
2002
- 2002-03-08 WO PCT/DE2002/000811 patent/WO2002073940A2/en active Application Filing
- 2002-03-08 DE DE10291000T patent/DE10291000D2/en not_active Expired - Fee Related
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4737983A (en) * | 1985-10-02 | 1988-04-12 | American Telephone And Telegraph Company Communications, Inc. | Automatic call distributor telephone service |
US5878130A (en) * | 1995-03-02 | 1999-03-02 | Geotel Communications Corp | Communications system and method for operating same |
US6175563B1 (en) * | 1997-02-10 | 2001-01-16 | Genesys Telecommunications Laboratories, Inc. | Parallel data transfer and synchronization in computer-simulated telephony |
Also Published As
Publication number | Publication date |
---|---|
DE10291000D2 (en) | 2004-04-15 |
DE10112309A1 (en) | 2002-09-26 |
WO2002073940A2 (en) | 2002-09-19 |
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