WO2003040892A3 - Method and system for root cause analysis of structured and unstructured data - Google Patents

Method and system for root cause analysis of structured and unstructured data Download PDF

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Publication number
WO2003040892A3
WO2003040892A3 PCT/US2002/036046 US0236046W WO03040892A3 WO 2003040892 A3 WO2003040892 A3 WO 2003040892A3 US 0236046 W US0236046 W US 0236046W WO 03040892 A3 WO03040892 A3 WO 03040892A3
Authority
WO
WIPO (PCT)
Prior art keywords
structured
root cause
unstructured data
information
cause analysis
Prior art date
Application number
PCT/US2002/036046
Other languages
French (fr)
Other versions
WO2003040892A2 (en
Inventor
Michael H Chen
Ronald Hildebrandt
Stan N Stukov
Original Assignee
Enkata Technologies Inc
Michael H Chen
Ronald Hildebrandt
Stan N Stukov
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Enkata Technologies Inc, Michael H Chen, Ronald Hildebrandt, Stan N Stukov filed Critical Enkata Technologies Inc
Priority to AU2002352603A priority Critical patent/AU2002352603A1/en
Priority to GB0409946A priority patent/GB2399666A/en
Publication of WO2003040892A2 publication Critical patent/WO2003040892A2/en
Publication of WO2003040892A3 publication Critical patent/WO2003040892A3/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0283—Price estimation or determination
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/28—Databases characterised by their database models, e.g. relational or object models
    • G06F16/284—Relational databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0635—Risk analysis of enterprise or organisation activities
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2216/00—Indexing scheme relating to additional aspects of information retrieval not explicitly covered by G06F16/00 and subgroups
    • G06F2216/03—Data mining

Abstract

A system includes a real process (101), which can be a portion of a service processes, sales marketing, manufacturing processes, and any other processes required to support a business. The real process often has information that is derived from the process directly or indirectly. The real process often has information that is derived from the process directly or indirectly. The real process often includes structured and unstructured information, which are difficult to filter and/or understand. The information is often stored in databases (103), (105), (107) and (109).
PCT/US2002/036046 2001-11-07 2002-11-07 Method and system for root cause analysis of structured and unstructured data WO2003040892A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2002352603A AU2002352603A1 (en) 2001-11-07 2002-11-07 Method and system for root cause analysis of structured and unstructured data
GB0409946A GB2399666A (en) 2001-11-07 2002-11-07 Method and system for root cause analysis of structured and instructured data

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US33735601P 2001-11-07 2001-11-07
US60/337,356 2001-11-07

Publications (2)

Publication Number Publication Date
WO2003040892A2 WO2003040892A2 (en) 2003-05-15
WO2003040892A3 true WO2003040892A3 (en) 2003-10-30

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/036046 WO2003040892A2 (en) 2001-11-07 2002-11-07 Method and system for root cause analysis of structured and unstructured data

Country Status (4)

Country Link
US (1) US20030149586A1 (en)
AU (1) AU2002352603A1 (en)
GB (1) GB2399666A (en)
WO (1) WO2003040892A2 (en)

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Also Published As

Publication number Publication date
US20030149586A1 (en) 2003-08-07
GB0409946D0 (en) 2004-06-09
AU2002352603A1 (en) 2003-05-19
WO2003040892A2 (en) 2003-05-15
GB2399666A (en) 2004-09-22

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