WO2004019585A1 - Method and system for communications monitoring - Google Patents
Method and system for communications monitoring Download PDFInfo
- Publication number
- WO2004019585A1 WO2004019585A1 PCT/GB2003/003668 GB0303668W WO2004019585A1 WO 2004019585 A1 WO2004019585 A1 WO 2004019585A1 GB 0303668 W GB0303668 W GB 0303668W WO 2004019585 A1 WO2004019585 A1 WO 2004019585A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- traffic
- monitoring
- recorded
- communications
- encrypted
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
- H04L63/0428—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F2221/00—Indexing scheme relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F2221/21—Indexing scheme relating to G06F21/00 and subgroups addressing additional information or applications relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F2221/2101—Auditing as a secondary aspect
Definitions
- the present invention relates to a method and system for communications monitoring and, in particular, to a method and system for use in the surveillance of communications traffic.
- a method for use in the monitoring of communications traffic comprising the steps of recording the said traffic, storing the recorded traffic in an encrypted data format and such that this data can be decrypted only by means of decryption keys that exhibit restricted availability.
- the method is particularly advantageous since it can allow for the recordal and encryption of all communications traffic so that potentially incriminating traffic from a later-identified criminal source has already been recorded and the restricted availability of the decryption keys can then allow for a means for accessing the potentially incriminating communications evidence in a same controlled manner as known wire-taps are currently permitted.
- the method can be implemented employing spare disk space, and/or CPU capacity within a currently existing telecommunications system. This has the particular advantage of allowing for implementation of the method at negligible additional cost.
- the decryption keys arranged to be issued in a secure and authorised manner can be arranged to contain encrypted search conditions serving to restrict their scope of use. For example, a "where" clause can be embedded within the decryption key so as to allow access only to those encrypted data records that match the authorised search criteria.
- the decryption key can contain discreet levels of authorisation for access to the encrypted data. According to a further advantage, the decryption keys can be arranged to be used only once so as to advantageously prevent unauthorised subsequent searches through the recorded data.
- the method includes the steps of logging all attempted accesses to the stored data.
- This can advantageously provide for secure and encrypted audit trail accessible only by means of specially granted keys available only to reviewing/auditing bodies rather than, for example, law enforcement agencies.
- the method can provide for the inclusion of tamper detection reference data.
- the method is arranged to record all communications traffic and to likewise store all of the recorded traffic.
- the method is applicable to communications traffic through a node such as a telecommunications switch, router or gateway.
- the method also includes the step of encrypting details concerning the communications traffic, which details are then also stored.
- the present invention can advantageously provide for a method for use in the monitoring of communications traffic as noted above and including the step of restricting the availability of the decryption keys in accordance with, in particular, legislative requirements.
- a system for use in the monitoring of communications traffic including means for recording the said traffic, means for storing the recorded traffic as encrypted data such that the data can be decrypted only by means of decryption keys that exhibits restricted availability.
- the invention also preferably includes a system arranged to operate in accordance with the method steps outlined above.
- a telecommunications monitoring system 10 for monitoring communications traffic 12 travelling through, for example, a telecommunications switch 14.
- the system includes a recording device 16 that taps into the switch 14 so as to record all of the traffic passing there-through.
- the recorded traffic is then delivered to an encryption engine 18 which can employ any one or more of the appropriate currently available encryption schemes and in particular one or more of the 128-bit currently available encryption schemes.
- the encrypted data is then delivered to the storage means 20 in which it can be stored for any appropriate amount of time, if not indefinitely, in accordance with legislative requirements.
- the encrypted data within the storage means 20 can be accessed and decrypted by means of decryption keys 22.
- the available storage space can be recycled so as to provide a "first in first out” (FIFO) buffer of recordings which are retained for the maximum possible duration before being overwritten with more recent recordings.
- FIFO first in first out
- an authorising system 24 is in place, which can be controlled by any appropriate authorising, or legislative body, such that the decryption keys 22 are only made available should specific criteria be met.
- the decryption keys can be issued in a manner similar to currently existing schemes for authorising wire-taps.
- Such systems can advantageously allow for separate levels of authorisation such as the so-called “pen and trace” warrant or the “wire-tap” warrant controlled in the US under the above-mentioned Communication Assistance for Law Enforcement Act 1994.
- the decryption keys can themselves contain encrypted search conditions so as to satisfactorily reduce, or eliminate, the chance of abuse and error. That is, if a warrant is issued to allow for the review of the calls only from one particular source, to one particular destination, or only calls within a particular time frame, appropriate clauses can be embedded within the decryption key so that only those encrypted records that match the quite specific criteria are made available.
- the present invention provides for a particular advantageous concept in communications monitoring in which there is a no danger of important communications evidence being lost due to delays in seeking appropriate surveillance authorisation since the obtaining of such authorisation is time-shifted to a point at which the recording is made, and the granting of the authorisation relates merely to accessing a secure recording thereof.
- the present invention is not restricted to the details of the foregoing embodiments.
- the concept can be applied to any appropriate form of communication, and indeed the communication of any appropriate data and whether comprising audio, modem, fax or data network packet data such that, for example, PC terminal activity can also be monitored for subsequent review if authorised.
- This capability could be added to every cellular base station, every central office switch and every corporate switch.
Abstract
Description
Claims
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10/525,260 US7925889B2 (en) | 2002-08-21 | 2003-08-21 | Method and system for communications monitoring |
EP03792510A EP1530865B1 (en) | 2002-08-21 | 2003-08-21 | Method and system for communications monitoring |
DE60336564T DE60336564D1 (en) | 2002-08-21 | 2003-08-21 | METHOD AND SYSTEM FOR COMMUNICATION MONITORING |
AT03792510T ATE504145T1 (en) | 2002-08-21 | 2003-08-21 | METHOD AND SYSTEM FOR COMMUNICATIONS MONITORING |
AU2003259339A AU2003259339A1 (en) | 2002-08-21 | 2003-08-21 | Method and system for communications monitoring |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB0219493.4 | 2002-08-21 | ||
GBGB0219493.4A GB0219493D0 (en) | 2002-08-21 | 2002-08-21 | Method and system for communications monitoring |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2004019585A1 true WO2004019585A1 (en) | 2004-03-04 |
Family
ID=9942733
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/GB2003/003668 WO2004019585A1 (en) | 2002-08-21 | 2003-08-21 | Method and system for communications monitoring |
Country Status (7)
Country | Link |
---|---|
US (1) | US7925889B2 (en) |
EP (1) | EP1530865B1 (en) |
AT (1) | ATE504145T1 (en) |
AU (1) | AU2003259339A1 (en) |
DE (1) | DE60336564D1 (en) |
GB (1) | GB0219493D0 (en) |
WO (1) | WO2004019585A1 (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8787973B2 (en) | 2006-03-20 | 2014-07-22 | Sandisk Il Ltd. | Device and method for controlling usage of a memory card |
Families Citing this family (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8504707B2 (en) * | 2004-12-07 | 2013-08-06 | Cisco Technology, Inc. | Method and system for sending and receiving USB messages over a data network |
US8094803B2 (en) | 2005-05-18 | 2012-01-10 | Mattersight Corporation | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto |
US8094790B2 (en) | 2005-05-18 | 2012-01-10 | Mattersight Corporation | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center |
US20070220257A1 (en) * | 2006-03-06 | 2007-09-20 | Sandisk Il Ltd. | Controlled-Access Recording Generator |
US20080066184A1 (en) * | 2006-09-13 | 2008-03-13 | Nice Systems Ltd. | Method and system for secure data collection and distribution |
US8718262B2 (en) | 2007-03-30 | 2014-05-06 | Mattersight Corporation | Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication |
US8023639B2 (en) | 2007-03-30 | 2011-09-20 | Mattersight Corporation | Method and system determining the complexity of a telephonic communication received by a contact center |
US10419611B2 (en) | 2007-09-28 | 2019-09-17 | Mattersight Corporation | System and methods for determining trends in electronic communications |
US20090164804A1 (en) * | 2007-12-25 | 2009-06-25 | Sandisk Il Ltd. | Secured storage device |
US8838834B2 (en) * | 2011-01-15 | 2014-09-16 | Ted W. Reynolds | Threat identification and mitigation in computer mediated communication, including online social network environments |
US10642889B2 (en) | 2017-02-20 | 2020-05-05 | Gong I.O Ltd. | Unsupervised automated topic detection, segmentation and labeling of conversations |
US11276407B2 (en) | 2018-04-17 | 2022-03-15 | Gong.Io Ltd. | Metadata-based diarization of teleconferences |
Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5414771A (en) * | 1993-07-13 | 1995-05-09 | Mrj, Inc. | System and method for the creation of random sequences and for the cryptographic protection of communications |
Family Cites Families (158)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US3594919A (en) | 1969-09-23 | 1971-07-27 | Economy Co | Tutoring devices |
US3705271A (en) | 1971-03-26 | 1972-12-05 | Economy Co | Audio tutoring device including recording capability |
US4510351A (en) | 1982-10-28 | 1985-04-09 | At&T Bell Laboratories | ACD Management information system |
US4684349A (en) | 1984-02-15 | 1987-08-04 | Frank Ferguson | Audio-visual teaching system and method |
US4763353A (en) | 1986-02-14 | 1988-08-09 | American Telephone And Telegraph Company | Terminal based adjunct call manager for a communication system |
US4694483A (en) | 1986-06-02 | 1987-09-15 | Innings Telecom Inc. | Computerized system for routing incoming telephone calls to a plurality of agent positions |
US5008926A (en) | 1986-07-17 | 1991-04-16 | Efrat Future Technology Ltd. | Message management system |
US4815120A (en) | 1987-07-28 | 1989-03-21 | Enforcement Support Incorporated | Computerized telephone monitoring system |
US4924488A (en) | 1987-07-28 | 1990-05-08 | Enforcement Support Incorporated | Multiline computerized telephone monitoring system |
US5101402A (en) | 1988-05-24 | 1992-03-31 | Digital Equipment Corporation | Apparatus and method for realtime monitoring of network sessions in a local area network |
US4953159A (en) | 1989-01-03 | 1990-08-28 | American Telephone And Telegraph Company | Audiographics conferencing arrangement |
US5117225A (en) | 1989-05-01 | 1992-05-26 | Summit Micro Design | Computer display screen monitoring system |
US5016272A (en) | 1989-06-16 | 1991-05-14 | Stubbs James R | Home video system |
US5195086A (en) | 1990-04-12 | 1993-03-16 | At&T Bell Laboratories | Multiple call control method in a multimedia conferencing system |
US5311422A (en) | 1990-06-28 | 1994-05-10 | The United States Of America As Represented By The Administrator Of The National Aeronautics And Space Administration | General purpose architecture for intelligent computer-aided training |
US5388252A (en) | 1990-09-07 | 1995-02-07 | Eastman Kodak Company | System for transparent monitoring of processors in a network with display of screen images at a remote station for diagnosis by technical support personnel |
US5113430A (en) | 1990-10-01 | 1992-05-12 | United States Advanced Network, Inc. | Enhanced wide area audio response network |
AU9063891A (en) | 1990-11-20 | 1992-06-11 | Unifi Communications Corporation | Telephone call handling system |
US5241625A (en) | 1990-11-27 | 1993-08-31 | Farallon Computing, Inc. | Screen image sharing among heterogeneous computers |
US5239460A (en) | 1991-01-03 | 1993-08-24 | At&T Bell Laboratories | Arrangement for motivating telemarketing agents |
US5475625A (en) | 1991-01-16 | 1995-12-12 | Siemens Nixdorf Informationssysteme Aktiengesellschaft | Method and arrangement for monitoring computer manipulations |
US5381470A (en) | 1991-05-28 | 1995-01-10 | Davox Corporation | Supervisory management center with parameter testing and alerts |
US5210789A (en) | 1991-06-28 | 1993-05-11 | International Telecharge, Inc. | Interactive telephone operator terminal |
US5315711A (en) | 1991-11-01 | 1994-05-24 | Unisys Corporation | Method and apparatus for remotely and centrally controlling a plurality of host processors |
US5267865A (en) | 1992-02-11 | 1993-12-07 | John R. Lee | Interactive computer aided natural learning method and apparatus |
JPH0612288A (en) | 1992-06-29 | 1994-01-21 | Hitachi Ltd | Information processing system and monitoring method therefor |
GB2270581A (en) | 1992-09-15 | 1994-03-16 | Ibm | Computer workstation |
JPH0772999A (en) | 1992-10-20 | 1995-03-17 | Hewlett Packard Co <Hp> | Method and apparatus for monitoring of display screen event in screen-corresponding software application tool |
US5499291A (en) | 1993-01-14 | 1996-03-12 | At&T Corp. | Arrangement for automating call-center agent-schedule-notification and schedule-adherence functions |
AU693462B2 (en) | 1993-09-22 | 1998-07-02 | E-Talk Corporation | Method and system for automatically monitoring the performance quality of call center service representatives |
US5689641A (en) | 1993-10-01 | 1997-11-18 | Vicor, Inc. | Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal |
US5347306A (en) | 1993-12-17 | 1994-09-13 | Mitsubishi Electric Research Laboratories, Inc. | Animated electronic meeting place |
US5396371A (en) | 1993-12-21 | 1995-03-07 | Dictaphone Corporation | Endless loop voice data storage and retrievable apparatus and method thereof |
US5572652A (en) | 1994-04-04 | 1996-11-05 | The United States Of America As Represented By The Secretary Of The Navy | System and method for monitoring and controlling one or more computer sites |
US5918214A (en) | 1996-10-25 | 1999-06-29 | Ipf, Inc. | System and method for finding product and service related information on the internet |
US5597312A (en) | 1994-05-04 | 1997-01-28 | U S West Technologies, Inc. | Intelligent tutoring method and system |
US5465286A (en) | 1994-05-24 | 1995-11-07 | Executone Information Systems, Inc. | Apparatus for supervising an automatic call distribution telephone system |
US5784452A (en) | 1994-06-01 | 1998-07-21 | Davox Corporation | Telephony call center with agent work groups |
US5590171A (en) | 1994-07-07 | 1996-12-31 | Bellsouth Corporation | Method and apparatus for communications monitoring |
US6130668A (en) | 1994-07-25 | 2000-10-10 | Apple Computer, Inc. | Supervisory control system for networked multimedia workstations that provides simultaneous observation of multiple remote workstations |
US5619183A (en) | 1994-09-12 | 1997-04-08 | Richard C. Ziegra | Video audio data remote system |
US5982857A (en) | 1994-10-17 | 1999-11-09 | Apropros Technology | Voice recording method and system providing context specific storage and retrieval |
US6244758B1 (en) | 1994-11-15 | 2001-06-12 | Absolute Software Corp. | Apparatus and method for monitoring electronic devices via a global network |
US6091712A (en) | 1994-12-23 | 2000-07-18 | Applied Digital Access, Inc. | Method and apparatus for storing and retrieving performance data collected by a network interface unit |
US5742670A (en) | 1995-01-09 | 1998-04-21 | Ncr Corporation | Passive telephone monitor to control collaborative systems |
US5696906A (en) | 1995-03-09 | 1997-12-09 | Continental Cablevision, Inc. | Telecommunicaion user account management system and method |
ATE330416T1 (en) | 1995-04-24 | 2006-07-15 | Ibm | METHOD AND APPARATUS FOR SKILL-BASED ROUTING IN A CALL CENTER |
US5721842A (en) | 1995-08-25 | 1998-02-24 | Apex Pc Solutions, Inc. | Interconnection system for viewing and controlling remotely connected computers with on-screen video overlay for controlling of the interconnection switch |
US5748499A (en) | 1995-09-19 | 1998-05-05 | Sony Corporation | Computer graphics data recording and playback system with a VCR-based graphic user interface |
US5884032A (en) | 1995-09-25 | 1999-03-16 | The New Brunswick Telephone Company, Limited | System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent |
US6122668A (en) | 1995-11-02 | 2000-09-19 | Starlight Networks | Synchronization of audio and video signals in a live multicast in a LAN |
US5717879A (en) | 1995-11-03 | 1998-02-10 | Xerox Corporation | System for the capture and replay of temporal data representing collaborative activities |
US5778182A (en) | 1995-11-07 | 1998-07-07 | At&T Corp. | Usage management system |
US6052454A (en) | 1996-01-16 | 2000-04-18 | Global Tel*Link Corp. | Telephone apparatus with recording of phone conversations on massive storage |
US5826014A (en) | 1996-02-06 | 1998-10-20 | Network Engineering Software | Firewall system for protecting network elements connected to a public network |
US5914951A (en) * | 1996-04-16 | 1999-06-22 | At&T Corp | System and method for controlling and monitoring communication between customers and customer service representatives |
US6225993B1 (en) | 1996-04-22 | 2001-05-01 | Sun Microsystems, Inc. | Video on demand applet method and apparatus for inclusion of motion video in multimedia documents |
US5727950A (en) | 1996-05-22 | 1998-03-17 | Netsage Corporation | Agent based instruction system and method |
US6018619A (en) | 1996-05-24 | 2000-01-25 | Microsoft Corporation | Method, system and apparatus for client-side usage tracking of information server systems |
US20030144900A1 (en) | 2002-01-28 | 2003-07-31 | Whitmer Michael L. | Method and system for improving enterprise performance |
US6370574B1 (en) | 1996-05-31 | 2002-04-09 | Witness Systems, Inc. | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location |
US5790798A (en) | 1996-05-31 | 1998-08-04 | Witness Systems, Inc. | Method and apparatus for simultaneously monitoring computer user screen and telephone activity from a remote location |
US5907680A (en) | 1996-06-24 | 1999-05-25 | Sun Microsystems, Inc. | Client-side, server-side and collaborative spell check of URL's |
US5862330A (en) | 1996-07-16 | 1999-01-19 | Lucent Technologies Inc. | Technique for obtaining and exchanging information on wolrd wide web |
US6157808A (en) | 1996-07-17 | 2000-12-05 | Gpu, Inc. | Computerized employee certification and training system |
US5809247A (en) | 1996-07-22 | 1998-09-15 | Intel Corporation | Method and apparatus for guided touring of internet/intranet websites |
US5933811A (en) | 1996-08-20 | 1999-08-03 | Paul D. Angles | System and method for delivering customized advertisements within interactive communication systems |
US6014134A (en) | 1996-08-23 | 2000-01-11 | U S West, Inc. | Network-based intelligent tutoring system |
US5923746A (en) | 1996-09-18 | 1999-07-13 | Rockwell International Corp. | Call recording system and method for use with a telephonic switch |
WO1998013807A1 (en) | 1996-09-25 | 1998-04-02 | Sylvan Learning Systems, Inc. | Automated testing and electronic instructional delivery and student management system |
GB9620082D0 (en) | 1996-09-26 | 1996-11-13 | Eyretel Ltd | Signal monitoring apparatus |
US5944791A (en) | 1996-10-04 | 1999-08-31 | Contigo Software Llc | Collaborative web browser |
US6487195B1 (en) | 1996-10-23 | 2002-11-26 | Ncr Corporation | Collaborative network navigation synchronization mechanism |
US5809250A (en) | 1996-10-23 | 1998-09-15 | Intel Corporation | Methods for creating and sharing replayable modules representive of Web browsing session |
US6039575A (en) | 1996-10-24 | 2000-03-21 | National Education Corporation | Interactive learning system with pretest |
US5948061A (en) | 1996-10-29 | 1999-09-07 | Double Click, Inc. | Method of delivery, targeting, and measuring advertising over networks |
US5990852A (en) | 1996-10-31 | 1999-11-23 | Fujitsu Limited | Display screen duplication system and method |
US5864772A (en) | 1996-12-23 | 1999-01-26 | Schlumberger Technology Corporation | Apparatus, system and method to transmit and display acquired well data in near real time at a remote location |
US5917489A (en) | 1997-01-31 | 1999-06-29 | Microsoft Corporation | System and method for creating, editing, and distributing rules for processing electronic messages |
US6560328B1 (en) | 1997-04-03 | 2003-05-06 | Genesys Telecommunications Laboratories, Inc. | Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality |
US5978648A (en) | 1997-03-06 | 1999-11-02 | Forte Systems, Inc. | Interactive multimedia performance assessment system and process for use by students, educators and administrators |
US5796952A (en) | 1997-03-21 | 1998-08-18 | Dot Com Development, Inc. | Method and apparatus for tracking client interaction with a network resource and creating client profiles and resource database |
US6301573B1 (en) | 1997-03-21 | 2001-10-09 | Knowlagent, Inc. | Recurrent training system |
US6078894A (en) | 1997-03-28 | 2000-06-20 | Clawson; Jeffrey J. | Method and system for evaluating the performance of emergency medical dispatchers |
US6578077B1 (en) | 1997-05-27 | 2003-06-10 | Novell, Inc. | Traffic monitoring tool for bandwidth management |
US6171109B1 (en) | 1997-06-18 | 2001-01-09 | Adin Research, Inc. | Method for generating a multi-strata model and an intellectual information processing device |
US6282548B1 (en) | 1997-06-21 | 2001-08-28 | Alexa Internet | Automatically generate and displaying metadata as supplemental information concurrently with the web page, there being no link between web page and metadata |
JP2000513916A (en) | 1997-06-25 | 2000-10-17 | サムソン エレクトロニクス カンパニー リミテッド | Method and apparatus for home network automatic tree generator |
US6014647A (en) | 1997-07-08 | 2000-01-11 | Nizzari; Marcia M. | Customer interaction tracking |
US5958016A (en) | 1997-07-13 | 1999-09-28 | Bell Atlantic Network Services, Inc. | Internet-web link for access to intelligent network service control |
US6229894B1 (en) * | 1997-07-14 | 2001-05-08 | Entrust Technologies, Ltd. | Method and apparatus for access to user-specific encryption information |
US6076099A (en) | 1997-09-09 | 2000-06-13 | Chen; Thomas C. H. | Method for configurable intelligent-agent-based wireless communication system |
US5964836A (en) | 1997-09-11 | 1999-10-12 | International Business Machines Corporation | Apparatus, methods and computer program products for managing web-page-embedded sessions with a host-based application |
US5991373A (en) | 1997-09-15 | 1999-11-23 | Teknekron Infoswitch Corporation | Reproduction of a voice and video session |
US6108711A (en) | 1998-09-11 | 2000-08-22 | Genesys Telecommunications Laboratories, Inc. | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions |
US6035332A (en) | 1997-10-06 | 2000-03-07 | Ncr Corporation | Method for monitoring user interactions with web pages from web server using data and command lists for maintaining information visited and issued by participants |
US6418471B1 (en) | 1997-10-06 | 2002-07-09 | Ncr Corporation | Method for recording and reproducing the browsing activities of an individual web browser |
US6546405B2 (en) | 1997-10-23 | 2003-04-08 | Microsoft Corporation | Annotating temporally-dimensioned multimedia content |
US6351467B1 (en) | 1997-10-27 | 2002-02-26 | Hughes Electronics Corporation | System and method for multicasting multimedia content |
US6009429A (en) | 1997-11-13 | 1999-12-28 | International Business Machines Corporation | HTML guided web tour |
US5987466A (en) | 1997-11-25 | 1999-11-16 | International Business Machines Corporation | Presenting web pages with discrete, browser-controlled complexity levels |
US6286046B1 (en) | 1997-12-22 | 2001-09-04 | International Business Machines Corporation | Method of recording and measuring e-business sessions on the world wide web |
US6005932A (en) | 1997-12-24 | 1999-12-21 | Rockwell Semiconductor Systems Inc. | Dynamic schedule profiler for ACD |
US6195679B1 (en) | 1998-01-06 | 2001-02-27 | Netscape Communications Corporation | Browsing session recording playback and editing system for generating user defined paths and allowing users to mark the priority of items in the paths |
JP3371791B2 (en) | 1998-01-29 | 2003-01-27 | ヤマハ株式会社 | Music training system and music training device, and recording medium on which music training program is recorded |
US6151622A (en) | 1998-02-02 | 2000-11-21 | International Business Machines Corp. | Method and system for portably enabling view synchronization over the world-wide web using frame hierarchies |
US6144991A (en) | 1998-02-19 | 2000-11-07 | Telcordia Technologies, Inc. | System and method for managing interactions between users in a browser-based telecommunications network |
US6138139A (en) | 1998-10-29 | 2000-10-24 | Genesys Telecommunications Laboraties, Inc. | Method and apparatus for supporting diverse interaction paths within a multimedia communication center |
US6038544A (en) | 1998-02-26 | 2000-03-14 | Teknekron Infoswitch Corporation | System and method for determining the performance of a user responding to a call |
US20010043697A1 (en) * | 1998-05-11 | 2001-11-22 | Patrick M. Cox | Monitoring of and remote access to call center activity |
US6154771A (en) | 1998-06-01 | 2000-11-28 | Mediastra, Inc. | Real-time receipt, decompression and play of compressed streaming video/hypervideo; with thumbnail display of past scenes and with replay, hyperlinking and/or recording permissively intiated retrospectively |
US6347374B1 (en) | 1998-06-05 | 2002-02-12 | Intrusion.Com, Inc. | Event detection |
EP1090505A1 (en) | 1998-06-26 | 2001-04-11 | General Instrument Corporation | Terminal for composing and presenting mpeg-4 video programs |
US6286030B1 (en) | 1998-07-10 | 2001-09-04 | Sap Aktiengesellschaft | Systems and methods for recording and visually recreating sessions in a client-server environment |
US6122665A (en) | 1998-08-26 | 2000-09-19 | Sts Software System Ltd. | Communication management system for computer network-based telephones |
FR2782875B1 (en) | 1998-08-27 | 2000-11-03 | France Telecom | TELEPHONE DEVICE FOR PRISON |
US6493758B1 (en) | 1998-09-08 | 2002-12-10 | Microsoft Corporation | Offline viewing of internet content with a mobile device |
US6353851B1 (en) | 1998-12-28 | 2002-03-05 | Lucent Technologies Inc. | Method and apparatus for sharing asymmetric information and services in simultaneously viewed documents on a communication system |
US6411989B1 (en) | 1998-12-28 | 2002-06-25 | Lucent Technologies Inc. | Apparatus and method for sharing information in simultaneously viewed documents on a communication system |
US6360250B1 (en) | 1998-12-28 | 2002-03-19 | Lucent Technologies Inc. | Apparatus and method for sharing information in simultaneously viewed documents on a communication system |
US6236977B1 (en) | 1999-01-04 | 2001-05-22 | Realty One, Inc. | Computer implemented marketing system |
US6301462B1 (en) | 1999-01-15 | 2001-10-09 | Unext. Com | Online collaborative apprenticeship |
US6606657B1 (en) | 1999-06-22 | 2003-08-12 | Comverse, Ltd. | System and method for processing and presenting internet usage information |
US6288753B1 (en) | 1999-07-07 | 2001-09-11 | Corrugated Services Corp. | System and method for live interactive distance learning |
US6289340B1 (en) | 1999-08-03 | 2001-09-11 | Ixmatch, Inc. | Consultant matching system and method for selecting candidates from a candidate pool by adjusting skill values |
US6665644B1 (en) | 1999-08-10 | 2003-12-16 | International Business Machines Corporation | Conversational data mining |
US6772396B1 (en) | 1999-10-07 | 2004-08-03 | Microsoft Corporation | Content distribution system for network environments |
US6823384B1 (en) | 1999-10-15 | 2004-11-23 | James Wilson | Methods and apparatus for securely collecting customer service agent data in a multi-tenant environment |
US6792575B1 (en) | 1999-10-21 | 2004-09-14 | Equilibrium Technologies | Automated processing and delivery of media to web servers |
US6901438B1 (en) | 1999-11-12 | 2005-05-31 | Bmc Software | System selects a best-fit form or URL in an originating web page as a target URL for replaying a predefined path through the internet |
US6535909B1 (en) | 1999-11-18 | 2003-03-18 | Contigo Software, Inc. | System and method for record and playback of collaborative Web browsing session |
US6674447B1 (en) | 1999-12-06 | 2004-01-06 | Oridus, Inc. | Method and apparatus for automatically recording snapshots of a computer screen during a computer session for later playback |
US7613695B1 (en) | 1999-12-06 | 2009-11-03 | Reed Elsevier Inc. | Relationship management system that provides an indication of users having a relationship with a specified contact |
US6959078B1 (en) * | 2000-01-24 | 2005-10-25 | Verint Systems Inc. | Apparatus and method for monitoring and adapting to environmental factors within a contact center |
IL141002A0 (en) | 2000-01-24 | 2002-02-10 | Comverse Infosys Inc | Open storage portal apparatus and method to access contact center information |
US6724887B1 (en) * | 2000-01-24 | 2004-04-20 | Verint Systems, Inc. | Method and system for analyzing customer communications with a contact center |
US6810414B1 (en) | 2000-02-04 | 2004-10-26 | Dennis A. Brittain | System and methods for easy-to-use periodic network data capture engine with automatic target data location, extraction and storage |
US6542602B1 (en) | 2000-02-14 | 2003-04-01 | Nice Systems Ltd. | Telephone call monitoring system |
US6775377B2 (en) | 2001-09-10 | 2004-08-10 | Knowlagent, Inc. | Method and system for delivery of individualized training to call center agents |
US6324282B1 (en) | 2000-03-02 | 2001-11-27 | Knowlagent, Inc. | Method and system for delivery of individualized training to call center agents |
WO2001067267A1 (en) | 2000-03-03 | 2001-09-13 | Jones Lawrence R | Picture communications system and associated network services |
US6683633B2 (en) | 2000-03-20 | 2004-01-27 | Incontext Enterprises, Inc. | Method and system for accessing information |
US6697858B1 (en) | 2000-08-14 | 2004-02-24 | Telephony@Work | Call center |
EP1189161A1 (en) | 2000-09-13 | 2002-03-20 | iMediation, S.A. | A method and system for managing network-based partner relationships |
US7287071B2 (en) | 2000-09-28 | 2007-10-23 | Vignette Corporation | Transaction management system |
US20020065911A1 (en) | 2000-10-03 | 2002-05-30 | Von Klopp Ana H. | HTTP transaction monitor with edit and replay capacity |
AU2002235147A1 (en) | 2000-11-30 | 2002-06-11 | Webtone Technologies, Inc. | Web session collaboration |
WO2002048830A2 (en) | 2000-12-11 | 2002-06-20 | Phlair, Inc. | System and method for detecting and reporting online activity using real-time content-based network monitoring |
US20020143925A1 (en) | 2000-12-29 | 2002-10-03 | Ncr Corporation | Identifying web-log data representing a single user session |
US7506047B2 (en) | 2001-03-30 | 2009-03-17 | Bmc Software, Inc. | Synthetic transaction monitor with replay capability |
US6944660B2 (en) | 2001-05-04 | 2005-09-13 | Hewlett-Packard Development Company, L.P. | System and method for monitoring browser event activities |
US20040100507A1 (en) | 2001-08-24 | 2004-05-27 | Omri Hayner | System and method for capturing browser sessions and user actions |
US6738456B2 (en) | 2001-09-07 | 2004-05-18 | Ronco Communications And Electronics, Inc. | School observation and supervisory system |
US6870916B2 (en) | 2001-09-14 | 2005-03-22 | Lucent Technologies Inc. | Targeted and intelligent multimedia conference establishment services |
US20030079020A1 (en) | 2001-10-23 | 2003-04-24 | Christophe Gourraud | Method, system and service provider for IP media program transfer-and-viewing-on-demand |
US6965886B2 (en) | 2001-11-01 | 2005-11-15 | Actimize Ltd. | System and method for analyzing and utilizing data, by executing complex analytical models in real time |
US6801618B2 (en) | 2002-02-08 | 2004-10-05 | Etalk Corporation | System and method for implementing recording plans using a session manager |
US20050138560A1 (en) | 2003-12-18 | 2005-06-23 | Kuo-Chun Lee | Method and apparatus for broadcasting live personal performances over the internet |
-
2002
- 2002-08-21 GB GBGB0219493.4A patent/GB0219493D0/en not_active Ceased
-
2003
- 2003-08-21 WO PCT/GB2003/003668 patent/WO2004019585A1/en not_active Application Discontinuation
- 2003-08-21 US US10/525,260 patent/US7925889B2/en active Active
- 2003-08-21 AT AT03792510T patent/ATE504145T1/en not_active IP Right Cessation
- 2003-08-21 DE DE60336564T patent/DE60336564D1/en not_active Expired - Lifetime
- 2003-08-21 AU AU2003259339A patent/AU2003259339A1/en not_active Abandoned
- 2003-08-21 EP EP03792510A patent/EP1530865B1/en not_active Expired - Lifetime
Patent Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5414771A (en) * | 1993-07-13 | 1995-05-09 | Mrj, Inc. | System and method for the creation of random sequences and for the cryptographic protection of communications |
Non-Patent Citations (1)
Title |
---|
C.J. ANTONELLI, P. HONEYMAN: "Wiretapping the internet", SPIE SYMPOSIUM ON ENABLING TECHNOLOGIES FOR LAW ENFORCEMENT AND SECURITY, HELD ON 5 NOV 2000, RETRIEVED FROM INTERNET, WWW.SPIEDL.COM, vol. 4232, February 2001 (2001-02-01), pages 75 - 84, XP002262366 * |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8787973B2 (en) | 2006-03-20 | 2014-07-22 | Sandisk Il Ltd. | Device and method for controlling usage of a memory card |
Also Published As
Publication number | Publication date |
---|---|
GB0219493D0 (en) | 2002-10-02 |
EP1530865B1 (en) | 2011-03-30 |
DE60336564D1 (en) | 2011-05-12 |
US7925889B2 (en) | 2011-04-12 |
ATE504145T1 (en) | 2011-04-15 |
AU2003259339A1 (en) | 2004-03-11 |
EP1530865A1 (en) | 2005-05-18 |
US20060123106A1 (en) | 2006-06-08 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US7925889B2 (en) | Method and system for communications monitoring | |
CN104239764B (en) | The management-control method and device of terminal device and its systemic-function | |
CA2697705C (en) | Systems and methods for partial matching searches of encrypted retained data | |
CN104751073A (en) | Privacy management for tracked devices | |
KR102595830B1 (en) | Location-based access to controlled access resources | |
US20230283712A1 (en) | Systems and methods for blockchain wireless services in a controlled environment | |
CN108399341B (en) | Windows dual file management and control system based on mobile terminal | |
US9549032B2 (en) | Mobile content management for offline content access | |
US6553466B1 (en) | Shared memory blocking method and system | |
JP4939247B2 (en) | Method, computer program, and content management system for managing digital content in a content management system | |
Tun et al. | Verifiable limited disclosure: reporting and handling digital evidence in police investigations | |
KR100803357B1 (en) | Method and apparatus for enhancing the security of database | |
JP2007140869A (en) | Electronic information management method, electronic information management system, and computer program | |
Soghoian | The spies we trust: Third party service providers and law enforcement surveillance | |
Jennings | Carnivore: US Government Surveillance of Internet Transmissions | |
Penney | Updating Canada's Communications Surveillance Laws: Privacy and Security in the Digital Age | |
Levinson-Waldman | Cellphones, law enforcement, and the right to privacy | |
JP2007323548A (en) | File management method based on network folder | |
Henson et al. | End User Computing and Information Security: a retrospective look at the de-centralisation of data processing and emerging organisational information risk | |
Chaitanya et al. | Multi-level Crypto Disk: Secondary Storage with Flexible Performance Versus Security Trade-offs | |
EP3891641B1 (en) | Selective and total query redaction | |
Dingwayo et al. | Bring Your Own Device (Byod) And Information Privacy Compliance In South African Organizations | |
WO2024059676A1 (en) | Autonomous machine learning methods for detecting and thwarting ransomware attacks | |
Dooley | " Crime Time | |
Howard | Invasion of Privacy Liability in the Electronic Workplace: A Lawyer's Perspective |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A1 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NI NO NZ OM PG PH PL PT RO RU SC SD SE SG SK SL SY TJ TM TN TR TT TZ UA UG US UZ VC VN YU ZA ZM ZW |
|
AL | Designated countries for regional patents |
Kind code of ref document: A1 Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LU MC NL PT RO SE SI SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG |
|
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
WWE | Wipo information: entry into national phase |
Ref document number: 2003792510 Country of ref document: EP |
|
ENP | Entry into the national phase |
Ref document number: 2006123106 Country of ref document: US Kind code of ref document: A1 |
|
WWE | Wipo information: entry into national phase |
Ref document number: 10525260 Country of ref document: US |
|
WWP | Wipo information: published in national office |
Ref document number: 2003792510 Country of ref document: EP |
|
WWP | Wipo information: published in national office |
Ref document number: 10525260 Country of ref document: US |
|
NENP | Non-entry into the national phase |
Ref country code: JP |
|
WWW | Wipo information: withdrawn in national office |
Country of ref document: JP |