WO2005070176A3 - Method and system for managing communication sessions between a text-based and a voice-based client - Google Patents

Method and system for managing communication sessions between a text-based and a voice-based client Download PDF

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Publication number
WO2005070176A3
WO2005070176A3 PCT/US2005/000094 US2005000094W WO2005070176A3 WO 2005070176 A3 WO2005070176 A3 WO 2005070176A3 US 2005000094 W US2005000094 W US 2005000094W WO 2005070176 A3 WO2005070176 A3 WO 2005070176A3
Authority
WO
WIPO (PCT)
Prior art keywords
client
connection
voice
text
request
Prior art date
Application number
PCT/US2005/000094
Other languages
French (fr)
Other versions
WO2005070176A2 (en
Inventor
Shmuel Shaffer
Johnny Hsienchow Lee
Shantanu Sarkar
Labhesh Patel
Original Assignee
Cisco Tech Ind
Shmuel Shaffer
Johnny Hsienchow Lee
Shantanu Sarkar
Labhesh Patel
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cisco Tech Ind, Shmuel Shaffer, Johnny Hsienchow Lee, Shantanu Sarkar, Labhesh Patel filed Critical Cisco Tech Ind
Priority to GB0613490A priority Critical patent/GB2429368B/en
Priority to CA002551568A priority patent/CA2551568A1/en
Priority to DE202005020974U priority patent/DE202005020974U1/en
Publication of WO2005070176A2 publication Critical patent/WO2005070176A2/en
Publication of WO2005070176A3 publication Critical patent/WO2005070176A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H04L65/1094—Inter-user-equipment sessions transfer or sharing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00—Network arrangements, protocols or services for addressing or naming
    • H04L61/45—Network directories; Name-to-address mapping
    • H04L61/4557—Directories for hybrid networks, e.g. including telephone numbers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53308—Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party

Abstract

A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.
PCT/US2005/000094 2004-01-08 2005-01-04 Method and system for managing communication sessions between a text-based and a voice-based client WO2005070176A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
GB0613490A GB2429368B (en) 2004-01-08 2005-01-04 Method and System For Managing Communication Sessions Between a Text-Based and a Voice-Based Client
CA002551568A CA2551568A1 (en) 2004-01-08 2005-01-04 Method and system for managing communication sessions between a text-based and a voice-based client
DE202005020974U DE202005020974U1 (en) 2004-01-08 2005-01-04 System for managing communication sessions between a text-based and a voice-based client

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/754,734 2004-01-08
US10/754,734 US7702792B2 (en) 2004-01-08 2004-01-08 Method and system for managing communication sessions between a text-based and a voice-based client

Publications (2)

Publication Number Publication Date
WO2005070176A2 WO2005070176A2 (en) 2005-08-04
WO2005070176A3 true WO2005070176A3 (en) 2005-12-01

Family

ID=34807447

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2005/000094 WO2005070176A2 (en) 2004-01-08 2005-01-04 Method and system for managing communication sessions between a text-based and a voice-based client

Country Status (6)

Country Link
US (1) US7702792B2 (en)
CN (1) CN100428216C (en)
CA (1) CA2551568A1 (en)
DE (1) DE202005020974U1 (en)
GB (1) GB2429368B (en)
WO (1) WO2005070176A2 (en)

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Also Published As

Publication number Publication date
CA2551568A1 (en) 2005-08-04
GB0613490D0 (en) 2006-08-23
US7702792B2 (en) 2010-04-20
WO2005070176A2 (en) 2005-08-04
GB2429368A (en) 2007-02-21
GB2429368B (en) 2008-12-17
CN1906605A (en) 2007-01-31
US20050198096A1 (en) 2005-09-08
DE202005020974U1 (en) 2007-02-22
CN100428216C (en) 2008-10-22

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