WO2006067027A1 - Verfahren zum dezentralen bereitstellen von mehrsprachigen dialogen mittles sprachunabhängiger definition der dialoge - Google Patents
Verfahren zum dezentralen bereitstellen von mehrsprachigen dialogen mittles sprachunabhängiger definition der dialoge Download PDFInfo
- Publication number
- WO2006067027A1 WO2006067027A1 PCT/EP2005/056306 EP2005056306W WO2006067027A1 WO 2006067027 A1 WO2006067027 A1 WO 2006067027A1 EP 2005056306 W EP2005056306 W EP 2005056306W WO 2006067027 A1 WO2006067027 A1 WO 2006067027A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- service
- language
- regional
- dialogues
- voice
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2061—Language aspects
Definitions
- TDM time-division multiplexing
- IP networks newer packet-based telecommunications networks
- these services can be, for example, the provision of automatic selection menus with voice prompts and voice dialogues.
- voice-controlled services stored on the application servers usually have a high degree of complexity with regard to the sequence of events and, moreover, are usually extremely extensive.
- the complexity of services naturally increases in multinational scenarios due to the many different languages that need to be offered.
- the application server requests to provide the service, i. H . for example B. when playing the corresponding audio files, the voice announcements required for the current application from one of these media servers. This request can be made directly or indirectly via an exchange.
- the media servers themselves can be installed centrally in the network as well as close to the participants.
- voice prompts and dialogues by the users of a service is usually done by the conventional DTMF ("dual tone multi-frequency") interface, but more modern types of such voice-based services use automatic voice recognition for easier navigation through the voice dialogues
- the required language is usually determined in addition to the beginning of the service by means of a selection dialog. Any data about the respective participant present in the exchange of the telecommunication network (such as the preferred language or the region in which the subscriber is located) are not taken into account in this selection.
- a disadvantage of the prior art is that when updating the services for all media server, a load must be performed.
- D. H an updated version of the corresponding voice dialogues must be installed on all media servers or, if applicable, on the corresponding databases belonging to the media servers.
- the media server or server must be used.
- the external databases belonging to the media servers have corresponding charging logic as well as an additional protocol interface describing the charging process (eg FTP - "File Transfer Protocol”) and, in particular, a corresponding operator intervention by personnel not familiar with the definition and updating of services and speech dialogues.
- the invention has for its object to provide a method that can provide voice-controlled services in a telecommunication system more efficient and easier.
- An advantage of the invention is the fact that each service is only globally defined once in a reference language. In a multinational network, a regional version of the global service is automatically generated for each region, tailored to the specificities of the region. Thus, by virtue of the method according to the invention, a new service is in principle already available in all regions once it has been globally defined.
- Another advantage of the invention is the fact that the data relevant for updating a service can also be transmitted via the control interfaces of the signaling protocols.
- Another advantage of the invention is the use of the information of the exchange in the selection of the language to be used.
- This information contains hints about the region in which the subscriber is located and can therefore be advantageously included in the selection of the language.
- these data can originate, for example, from the so-called home location register (HLR).
- HLR home location register
- Fig. 1 shows the provision of a service in a telecommunications network according to the prior art
- Fig. Figure 2 shows an embodiment of the method according to the present invention.
- Fig. 1 shows a structure for providing a voice-controlled service in a conventional telecommunication network according to the prior art.
- a subscriber Tn requests a voice-controlled service via a classic TDM or IP network.
- This request can be made explicitly by the subscriber (for example by dialing a service telephone number) or implicitly by functions of the network (eg an authorization request for actions of the subscriber, a voice dialogue with a busy subscriber, a changed telephone number, etc.).
- the signaling data are then transmitted to an exchange Vst, which forwards the request to an application server AS.
- This contains the definitions of voice-controlled services offered in the telecommunications network.
- the application servers also have their own specific service definition for each region filed.
- exchange Vst sends the service instructions received from application server AS to a media server MS which sends or requests the required voice messages (or audio files) to subscribers Tn.
- Dialogues with participants Tn handles.
- the response of subscriber Tn is transmitted back to application server AS and processed there according to the service definition. If the control by subscriber Tn by means of DTMF interface, these signals are transmitted directly to the application server AS. However, if the controller is to work with speech recognition, an additional conversion of the speech into signals must be carried out. those that can be transmitted via the existing interface.
- This implementation is preferably already decentralized in Media Server MS due to the better conditions for a high recognition probability.
- both the service definitions in the application server AS and the data describing the corresponding announcements and dialogs are stored in all media servers MS or. renewed in the associated databases (not shown) by means of a loading process.
- Fig. 2 an embodiment of the method according to the present invention is shown.
- two subscribers TnA and TnB require a voice-controlled service from two regions A and B different in national languages.
- the respective signaling data are forwarded by the exchange VSt to a global service controller DSt (corresponding to the application server of FIG. 1).
- the global service control DSt now determines the desired language for the required service. This is usually done with the help of a start dialog, which provides the participants TnA and TnB all available languages for selection.
- the participants can now select the desired language by means of, for example, DTMF control or voice control.
- An additional aspect of the invention is the possibility of using the information that the exchange VSt has via the subscribers TnA and TnB to determine the desired language. Thus, the language selection can be omitted if necessary or reduced to a confirmation query.
- exchange VSt has information about where the subscribers TnA and TnB are located (eg via country Code or local area code of subscriber TnA and TnB or the entries in the HLR), this information can already restrict the selection of the language. For example, a language frequently spoken in the region of the current participant will be included at the top of the selection list. Another possibility is to set the appropriate language directly as the default language and, if necessary, simply add a menu item to change the language in the dialog.
- the global service control DSt passes the corresponding service instructions in the global language to the corresponding regional media server MSA or MSA. MSB.
- the media servers MSA and MSB contain transformation instructions for converting global statements into their respective regional formats. After translating the instructions into the regional format, the media servers MSA and MSB determine the versions of the speech dialogues adapted to the specifics of their specific region and transmit them to the subscribers TnA and TnB. These voice messages are stored as audio files or text files either on the media servers MSA and MSB itself or on assigned databases (not shown) which the media server MSA and MSB can access on demand.
- service control DSt in each case gives service instructions in the global language to the corresponding media servers MSA or MSA.
- MSB which convert the instructions according to the transformation rules in the regional format and the requested voice messages to subscribers TnA or.
- Send TnB If the responses of the subscribers TnA and TnB are transmitted by voice, they are evaluated locally, preferably directly in the respective media servers MSA and MSB. This results in a neutral parameter form or.
- a region-specific speech input information eg a sequence of
- the generation of voice messages is decentralized.
- the media servers MSA and MSB can use a set of predefined audio and text definitions, which are assembled according to the transformed global rules. Thus, a loading is only necessary if completely new audio files must be added.
Abstract
Description
Claims
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EP05816244A EP1832101A1 (de) | 2004-12-21 | 2005-11-29 | Verfahren zum dezentralen bereitstellen von mehrsprachigen dialogen mittles sprachunabh[ngiger definition der dialoge |
US11/793,511 US20080114589A1 (en) | 2004-12-21 | 2005-11-29 | Method For The Flexible Decentralized Provision Of Multilingual Dialogues |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE102004061524A DE102004061524A1 (de) | 2004-12-21 | 2004-12-21 | Verfahren zum flexiblen dezentralen Bereitstellen von mehrsprachigen Dialogen |
DE102004061524.1 | 2004-12-21 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2006067027A1 true WO2006067027A1 (de) | 2006-06-29 |
Family
ID=35618595
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/EP2005/056306 WO2006067027A1 (de) | 2004-12-21 | 2005-11-29 | Verfahren zum dezentralen bereitstellen von mehrsprachigen dialogen mittles sprachunabhängiger definition der dialoge |
Country Status (5)
Country | Link |
---|---|
US (1) | US20080114589A1 (de) |
EP (1) | EP1832101A1 (de) |
CN (1) | CN101112076A (de) |
DE (1) | DE102004061524A1 (de) |
WO (1) | WO2006067027A1 (de) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN112818706B (zh) * | 2021-01-19 | 2024-02-27 | 传神语联网网络科技股份有限公司 | 基于逆向结果稳定性的语音翻译实时争端记录系统与方法 |
Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20020184002A1 (en) * | 2001-05-30 | 2002-12-05 | International Business Machines Corporation | Method and apparatus for tailoring voice prompts of an interactive voice response system |
WO2003039122A1 (de) * | 2001-10-29 | 2003-05-08 | Siemens Aktiengesellschaft | Verfahren und system zum dynamischen generieren von ansageinhalten |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5375164A (en) * | 1992-05-26 | 1994-12-20 | At&T Corp. | Multiple language capability in an interactive system |
US6240170B1 (en) * | 1997-06-20 | 2001-05-29 | Siemens Information And Communication Networks, Inc. | Method and apparatus for automatic language mode selection |
US6205418B1 (en) * | 1997-06-25 | 2001-03-20 | Lucent Technologies Inc. | System and method for providing multiple language capability in computer-based applications |
DE10006240A1 (de) * | 2000-02-11 | 2001-08-16 | Bsh Bosch Siemens Hausgeraete | Elektrogerät mit Spracheingabeeinheit und Verfahren zur Spracheingabe |
GB0004097D0 (en) * | 2000-02-22 | 2000-04-12 | Ibm | Management of speech technology modules in an interactive voice response system |
US6996520B2 (en) * | 2002-11-22 | 2006-02-07 | Transclick, Inc. | Language translation system and method using specialized dictionaries |
-
2004
- 2004-12-21 DE DE102004061524A patent/DE102004061524A1/de not_active Ceased
-
2005
- 2005-11-29 EP EP05816244A patent/EP1832101A1/de not_active Withdrawn
- 2005-11-29 US US11/793,511 patent/US20080114589A1/en not_active Abandoned
- 2005-11-29 WO PCT/EP2005/056306 patent/WO2006067027A1/de active Application Filing
- 2005-11-29 CN CNA2005800441770A patent/CN101112076A/zh active Pending
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20020184002A1 (en) * | 2001-05-30 | 2002-12-05 | International Business Machines Corporation | Method and apparatus for tailoring voice prompts of an interactive voice response system |
WO2003039122A1 (de) * | 2001-10-29 | 2003-05-08 | Siemens Aktiengesellschaft | Verfahren und system zum dynamischen generieren von ansageinhalten |
Non-Patent Citations (3)
Title |
---|
CISCO: "TCL IVR API Version 1.0 Programmer's Guide", 3 November 2002 (2002-11-03), pages 1 - 66, XP002365719, Retrieved from the Internet <URL:http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/vapp_dev/tclivrpg.pdf> * |
MITTENDORFER M ET AL: "Evaluation of Intelligent Component Technologies for VocieXML Applications", X, 20 June 2001 (2001-06-20), XP002283135 * |
SARAVANAN SHANMUGHAM CISCO SYSTEMS INC PETER MONACO NUANCE COMMUNICATIONS BRIAN EBERMAN SPEECHWORKS INC: "A Media Resource Control Protocol Developed by Cisco, Nuance, and Speechworks", IETF STANDARD-WORKING-DRAFT, INTERNET ENGINEERING TASK FORCE, IETF, CH, no. 5, 1 January 2004 (2004-01-01), XP015035188, ISSN: 0000-0004 * |
Also Published As
Publication number | Publication date |
---|---|
US20080114589A1 (en) | 2008-05-15 |
CN101112076A (zh) | 2008-01-23 |
DE102004061524A1 (de) | 2006-07-20 |
EP1832101A1 (de) | 2007-09-12 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
DE10220524B4 (de) | Verfahren und System zur Verarbeitung von Sprachdaten und zur Erkennung einer Sprache | |
DE69725761T2 (de) | System und verfahren zur kodierung und zur aussendung von sprachdaten | |
DE69837578T2 (de) | Verfahren und Gerät für automatische Sprachmodusselektion | |
DE102016102341A1 (de) | System und verfahren zum themenbezogenen trennen bei instant messaging | |
EP1324314A1 (de) | Spracherkennungssystem und Verfahren zum Betrieb eines solchen | |
DE60201939T2 (de) | Vorrichtung zur sprecherunabhängigen Spracherkennung , basierend auf einem Client-Server-System | |
EP1282296A2 (de) | Verfahren und Anordnung zum Aufbau einer Konferenzschaltung | |
DE10147549A1 (de) | Vermittlungsverfahren zwischen Dialogsystemen | |
DE10208295A1 (de) | Verfahren zum Betrieb eines Sprach-Dialogsystems | |
DE10027659A1 (de) | Verfahren zur Erzeugung eines Telefonbuchs in einem Fernsprechendgerät | |
EP1241600A1 (de) | Verfahren und Kommunikationssystem zur Generierung von Antwortmeldungen | |
DE10220522B4 (de) | Verfahren und System zur Verarbeitung von Sprachdaten mittels Spracherkennung und Frequenzanalyse | |
EP1832101A1 (de) | Verfahren zum dezentralen bereitstellen von mehrsprachigen dialogen mittles sprachunabh[ngiger definition der dialoge | |
DE10118125A1 (de) | Automatisches Auskunftssystem | |
DE19741473C2 (de) | Verfahren zur Steuerung von Display-Bedienoberflächen systemgesteuerter Endgeräte eines Kommunikationssystems | |
DE69833470T2 (de) | Verfahren und Gerät zur Aktualisierung von Textdaten für eine elektrische Einrichtung | |
EP1150479A2 (de) | Verfahren zur interaktive Informationsabfrage mittels eines Mobiltelefons | |
DE10050360B4 (de) | Verfahren Aktivierung und/oder Deaktivierung von Diensten in einem Vermittlungssystem | |
EP1240775B1 (de) | Kommunikationssystem und verfahren zum bereitstellen eines internet-zugangs über ein telefon | |
DE19514849A1 (de) | Verfahren zur Fernsteuerung und Vorrichtung dafür | |
EP1232657A2 (de) | Verfahren zum erzeugen eines wählverzeichnisses in einem netzwerkendgerät und kommunikationsnetzwerk für ein solches verfahren | |
DE60211264T2 (de) | Adaptieve Navigation in einer Sprachantwortsystem | |
WO1998058479A2 (de) | Konfigurierung von endgeräten in telekommunikationssystemen | |
DE10220519B4 (de) | Verfahren und System zur Verarbeitung von Sprachinformation | |
WO1999038309A1 (de) | Auskunftsdienst in eine telekommunikationsnetz |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A1 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BW BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE EG ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KM KN KP KR KZ LC LK LR LS LT LU LV LY MA MD MG MK MN MW MX MZ NA NG NI NO NZ OM PG PH PL PT RO RU SC SD SE SG SK SL SM SY TJ TM TN TR TT TZ UA UG US UZ VC VN YU ZA ZM ZW |
|
AL | Designated countries for regional patents |
Kind code of ref document: A1 Designated state(s): GM KE LS MW MZ NA SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LT LU LV MC NL PL PT RO SE SI SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG |
|
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
DPE1 | Request for preliminary examination filed after expiration of 19th month from priority date (pct application filed from 20040101) | ||
REEP | Request for entry into the european phase |
Ref document number: 2005816244 Country of ref document: EP |
|
WWE | Wipo information: entry into national phase |
Ref document number: 2005816244 Country of ref document: EP |
|
WWE | Wipo information: entry into national phase |
Ref document number: 11793511 Country of ref document: US |
|
WWE | Wipo information: entry into national phase |
Ref document number: 200580044177.0 Country of ref document: CN |
|
NENP | Non-entry into the national phase |
Ref country code: DE |
|
WWP | Wipo information: published in national office |
Ref document number: 2005816244 Country of ref document: EP |
|
WWP | Wipo information: published in national office |
Ref document number: 11793511 Country of ref document: US |