WO2006126183A3 - Method and apparatus for fraud detection - Google Patents

Method and apparatus for fraud detection Download PDF

Info

Publication number
WO2006126183A3
WO2006126183A3 PCT/IL2006/000110 IL2006000110W WO2006126183A3 WO 2006126183 A3 WO2006126183 A3 WO 2006126183A3 IL 2006000110 W IL2006000110 W IL 2006000110W WO 2006126183 A3 WO2006126183 A3 WO 2006126183A3
Authority
WO
WIPO (PCT)
Prior art keywords
fraud
probability
attempt
scoring
total
Prior art date
Application number
PCT/IL2006/000110
Other languages
French (fr)
Other versions
WO2006126183A2 (en
Inventor
Moshe Waserblat
Barak Eilam
Oren Pereg
Ilan Kor
Original Assignee
Nice Systems Ltd
Moshe Waserblat
Barak Eilam
Oren Pereg
Ilan Kor
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nice Systems Ltd, Moshe Waserblat, Barak Eilam, Oren Pereg, Ilan Kor filed Critical Nice Systems Ltd
Publication of WO2006126183A2 publication Critical patent/WO2006126183A2/en
Publication of WO2006126183A3 publication Critical patent/WO2006126183A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4016—Transaction verification involving fraud or risk level assessment in transaction processing
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification
    • G10L17/26—Recognition of special voice characteristics, e.g. for use in lie detectors; Recognition of animal voices
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H04M3/385—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords using speech signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/41—Electronic components, circuits, software, systems or apparatus used in telephone systems using speaker recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6027—Fraud preventions

Abstract

An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.
PCT/IL2006/000110 2005-05-27 2006-01-26 Method and apparatus for fraud detection WO2006126183A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/139,812 US7386105B2 (en) 2005-05-27 2005-05-27 Method and apparatus for fraud detection
US11/139,812 2005-05-27

Publications (2)

Publication Number Publication Date
WO2006126183A2 WO2006126183A2 (en) 2006-11-30
WO2006126183A3 true WO2006126183A3 (en) 2007-10-18

Family

ID=37452434

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IL2006/000110 WO2006126183A2 (en) 2005-05-27 2006-01-26 Method and apparatus for fraud detection

Country Status (2)

Country Link
US (2) US7386105B2 (en)
WO (1) WO2006126183A2 (en)

Families Citing this family (191)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6621834B1 (en) * 1999-11-05 2003-09-16 Raindance Communications, Inc. System and method for voice transmission over network protocols
WO2003021569A1 (en) * 2001-08-29 2003-03-13 Tokyo Electron Limited Facility monitor
KR20050035869A (en) * 2002-07-22 2005-04-19 메저먼트 스페셜티스, 인크. Handheld device having ultrasonic transducer for axial transmission of acoustic signals
US7333798B2 (en) 2002-08-08 2008-02-19 Value Added Communications, Inc. Telecommunication call management and monitoring system
US8509736B2 (en) 2002-08-08 2013-08-13 Global Tel*Link Corp. Telecommunication call management and monitoring system with voiceprint verification
US7783021B2 (en) 2005-01-28 2010-08-24 Value-Added Communications, Inc. Digital telecommunications call management and monitoring system
EP1712931A1 (en) * 2005-04-14 2006-10-18 Qinetiq Limited Method and apparatus for detecting a target in a scene
US20120053939A9 (en) * 2005-04-21 2012-03-01 Victrio Speaker verification-based fraud system for combined automated risk score with agent review and associated user interface
US8073691B2 (en) * 2005-04-21 2011-12-06 Victrio, Inc. Method and system for screening using voice data and metadata
US8924285B2 (en) * 2005-04-21 2014-12-30 Verint Americas Inc. Building whitelists comprising voiceprints not associated with fraud and screening calls using a combination of a whitelist and blacklist
US8903859B2 (en) * 2005-04-21 2014-12-02 Verint Americas Inc. Systems, methods, and media for generating hierarchical fused risk scores
US9571652B1 (en) 2005-04-21 2017-02-14 Verint Americas Inc. Enhanced diarization systems, media and methods of use
US8639757B1 (en) 2011-08-12 2014-01-28 Sprint Communications Company L.P. User localization using friend location information
US8510215B2 (en) * 2005-04-21 2013-08-13 Victrio, Inc. Method and system for enrolling a voiceprint in a fraudster database
US20150381801A1 (en) * 2005-04-21 2015-12-31 Verint Americas Inc. Systems, methods, and media for disambiguating call data to determine fraud
US8930261B2 (en) * 2005-04-21 2015-01-06 Verint Americas Inc. Method and system for generating a fraud risk score using telephony channel based audio and non-audio data
US20070280436A1 (en) * 2006-04-14 2007-12-06 Anthony Rajakumar Method and System to Seed a Voice Database
US8793131B2 (en) 2005-04-21 2014-07-29 Verint Americas Inc. Systems, methods, and media for determining fraud patterns and creating fraud behavioral models
US9113001B2 (en) 2005-04-21 2015-08-18 Verint Americas Inc. Systems, methods, and media for disambiguating call data to determine fraud
US20060248019A1 (en) * 2005-04-21 2006-11-02 Anthony Rajakumar Method and system to detect fraud using voice data
US8094790B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
US8094803B2 (en) 2005-05-18 2012-01-10 Mattersight Corporation Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
US7788266B2 (en) 2005-08-26 2010-08-31 Veveo, Inc. Method and system for processing ambiguous, multi-term search queries
US20070168295A1 (en) * 2006-01-17 2007-07-19 Chao-Hung Wu Verification method for personal credit purchases
US7746794B2 (en) * 2006-02-22 2010-06-29 Federal Signal Corporation Integrated municipal management console
US7476013B2 (en) 2006-03-31 2009-01-13 Federal Signal Corporation Light bar and method for making
US9346397B2 (en) 2006-02-22 2016-05-24 Federal Signal Corporation Self-powered light bar
US20070213088A1 (en) * 2006-02-22 2007-09-13 Federal Signal Corporation Networked fire station management
US9002313B2 (en) * 2006-02-22 2015-04-07 Federal Signal Corporation Fully integrated light bar
US20070194906A1 (en) * 2006-02-22 2007-08-23 Federal Signal Corporation All hazard residential warning system
JP2007233590A (en) * 2006-02-28 2007-09-13 Oki Electric Ind Co Ltd Portable electronic device, personal identification system, personal identification method, and manufacturing method of semiconductor device
US8494152B1 (en) 2006-02-28 2013-07-23 Allstate Insurance Company Systems and methods for automated call-handling and processing
JP4607797B2 (en) * 2006-03-06 2011-01-05 株式会社東芝 Behavior discrimination device, method and program
WO2007124429A2 (en) * 2006-04-20 2007-11-01 Veveo, Inc. User interface methods and systems for selecting and presenting content based on user navigation and selection actions associated with the content
US8000242B2 (en) * 2006-07-06 2011-08-16 Alcatel Lucent Reducing packet loss for a packet data service during congestion in a transport network
US8423831B2 (en) * 2006-07-11 2013-04-16 Oracle America, Inc. System and method for performing auditing and correction
US7873156B1 (en) * 2006-09-29 2011-01-18 Verint Americas Inc. Systems and methods for analyzing contact center interactions
US7822605B2 (en) * 2006-10-19 2010-10-26 Nice Systems Ltd. Method and apparatus for large population speaker identification in telephone interactions
US20080152111A1 (en) * 2006-12-26 2008-06-26 Motorola, Inc. Handling of incoming calls
US8542802B2 (en) 2007-02-15 2013-09-24 Global Tel*Link Corporation System and method for three-way call detection
US20080201158A1 (en) 2007-02-15 2008-08-21 Johnson Mark D System and method for visitation management in a controlled-access environment
US20110022395A1 (en) * 2007-02-15 2011-01-27 Noise Free Wireless Inc. Machine for Emotion Detection (MED) in a communications device
US7599475B2 (en) * 2007-03-12 2009-10-06 Nice Systems, Ltd. Method and apparatus for generic analytics
US8023639B2 (en) 2007-03-30 2011-09-20 Mattersight Corporation Method and system determining the complexity of a telephonic communication received by a contact center
US8718262B2 (en) 2007-03-30 2014-05-06 Mattersight Corporation Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
US10853855B2 (en) * 2007-05-20 2020-12-01 Michael Sasha John Systems and methods for automatic and transparent client authentication and online transaction verification
US8078515B2 (en) 2007-05-04 2011-12-13 Michael Sasha John Systems and methods for facilitating electronic transactions and deterring fraud
US11257080B2 (en) 2007-05-04 2022-02-22 Michael Sasha John Fraud deterrence for secure transactions
US20090025084A1 (en) * 2007-05-11 2009-01-22 Fraud Management Technologies Pty Ltd Fraud detection filter
EP2156362A4 (en) * 2007-05-11 2012-03-07 Fmt Worldwide Pty Ltd A detection filter
US7899762B2 (en) * 2007-05-17 2011-03-01 International Business Machines Corporation Apparatus, method, and computer program product providing improved identification of suspect entries in transaction data
US8831941B2 (en) * 2007-05-29 2014-09-09 At&T Intellectual Property Ii, L.P. System and method for tracking fraudulent electronic transactions using voiceprints of uncommon words
US10419611B2 (en) 2007-09-28 2019-09-17 Mattersight Corporation System and methods for determining trends in electronic communications
US8666841B1 (en) 2007-10-09 2014-03-04 Convergys Information Management Group, Inc. Fraud detection engine and method of using the same
US8036980B2 (en) * 2007-10-24 2011-10-11 Thomson Reuters Global Resources Method and system of generating audit procedures and forms
US8050988B2 (en) * 2007-10-24 2011-11-01 Thomson Reuters Global Resources Method and system of generating audit procedures and forms
US8943539B2 (en) 2007-11-21 2015-01-27 Rovi Guides, Inc. Enabling a friend to remotely modify user data
US20110019805A1 (en) * 2008-01-14 2011-01-27 Algo Communication Products Ltd. Methods and systems for searching audio records
US8180112B2 (en) * 2008-01-21 2012-05-15 Eastman Kodak Company Enabling persistent recognition of individuals in images
JP5024154B2 (en) * 2008-03-27 2012-09-12 富士通株式会社 Association apparatus, association method, and computer program
US8250637B2 (en) * 2008-04-29 2012-08-21 International Business Machines Corporation Determining the degree of relevance of duplicate alerts in an entity resolution system
US8326788B2 (en) * 2008-04-29 2012-12-04 International Business Machines Corporation Determining the degree of relevance of alerts in an entity resolution system
US20090276222A1 (en) * 2008-05-01 2009-11-05 Cybertech Information International, Inc. Method and system for incorporating one or more inputs and defining and applying a plurality of rules for the different stages of speech and video analytics systems
US8145482B2 (en) * 2008-05-25 2012-03-27 Ezra Daya Enhancing analysis of test key phrases from acoustic sources with key phrase training models
US8886663B2 (en) * 2008-09-20 2014-11-11 Securus Technologies, Inc. Multi-party conversation analyzer and logger
US8533843B2 (en) * 2008-10-13 2013-09-10 Hewlett-Packard Development Company, L. P. Device, method, and program product for determining an overall business service vulnerability score
JP5042194B2 (en) 2008-10-27 2012-10-03 インターナショナル・ビジネス・マシーンズ・コーポレーション Apparatus and method for updating speaker template
EP2364495B1 (en) * 2008-12-10 2016-10-12 Agnitio S.L. Method for verifying the identify of a speaker and related computer readable medium and computer
US8379819B2 (en) * 2008-12-24 2013-02-19 Avaya Inc Indexing recordings of telephony sessions
US9225838B2 (en) 2009-02-12 2015-12-29 Value-Added Communications, Inc. System and method for detecting three-way call circumvention attempts
US20100235908A1 (en) * 2009-03-13 2010-09-16 Silver Tail Systems System and Method for Detection of a Change in Behavior in the Use of a Website Through Vector Analysis
US20100235909A1 (en) * 2009-03-13 2010-09-16 Silver Tail Systems System and Method for Detection of a Change in Behavior in the Use of a Website Through Vector Velocity Analysis
US20100274653A1 (en) * 2009-04-28 2010-10-28 Ayman Hammad Notification social networking
US8422641B2 (en) * 2009-06-15 2013-04-16 Calabrio, Inc. Distributed record server architecture for recording call sessions over a VoIP network
US20100328035A1 (en) * 2009-06-29 2010-12-30 International Business Machines Corporation Security with speaker verification
US8130915B2 (en) * 2009-08-26 2012-03-06 International Business Machines Corporation Verification of user presence during an interactive voice response system session
US9953083B2 (en) * 2010-02-16 2018-04-24 Excalibur Ip, Llc System and method for determining an authority rank for real time searching
US8715178B2 (en) * 2010-02-18 2014-05-06 Bank Of America Corporation Wearable badge with sensor
US9138186B2 (en) * 2010-02-18 2015-09-22 Bank Of America Corporation Systems for inducing change in a performance characteristic
US8715179B2 (en) * 2010-02-18 2014-05-06 Bank Of America Corporation Call center quality management tool
US8396192B2 (en) * 2010-03-03 2013-03-12 Calabrio, Inc. Desktop recording architecture for recording call sessions over a telephony network
US9105053B2 (en) * 2010-03-23 2015-08-11 Nokia Technologies Oy Method and apparatus for determining a user age range
US20110235520A1 (en) * 2010-03-26 2011-09-29 Calabrio, Inc. Live monitoring of call sessions over an ip telephony network
US8306814B2 (en) * 2010-05-11 2012-11-06 Nice-Systems Ltd. Method for speaker source classification
EP2405365B1 (en) * 2010-07-09 2013-06-19 Sony Ericsson Mobile Communications AB Method and device for mnemonic contact image association
EP2437477A1 (en) * 2010-09-30 2012-04-04 British Telecommunications public limited company Fraud detection
WO2012042200A1 (en) * 2010-09-30 2012-04-05 British Telecommunications Public Limited Company Speech comparison
US8498998B2 (en) * 2010-10-11 2013-07-30 International Business Machines Corporation Grouping identity records to generate candidate lists to use in an entity and relationship resolution process
US8666861B2 (en) * 2010-10-21 2014-03-04 Visa International Service Association Software and methods for risk and fraud mitigation
KR101496632B1 (en) * 2010-11-04 2015-03-03 한국전자통신연구원 System for safe contents service for youths and method therefor
WO2012089906A1 (en) * 2010-12-30 2012-07-05 Nokia Corporation Method, apparatus and computer program product for emotion detection
US20120203698A1 (en) * 2011-02-07 2012-08-09 Dustin Duncan Method and System for Fraud Detection and Notification
US20120284026A1 (en) * 2011-05-06 2012-11-08 Nexidia Inc. Speaker verification system
US8954317B1 (en) * 2011-07-01 2015-02-10 West Corporation Method and apparatus of processing user text input information
US20130024358A1 (en) * 2011-07-21 2013-01-24 Bank Of America Corporation Filtering transactions to prevent false positive fraud alerts
US20130024375A1 (en) * 2011-07-21 2013-01-24 Bank Of America Corporation Multi-stage filtering for fraud detection
US8620646B2 (en) * 2011-08-08 2013-12-31 The Intellisis Corporation System and method for tracking sound pitch across an audio signal using harmonic envelope
US10424011B2 (en) 2011-11-02 2019-09-24 Gain Credit Holdings, Inc Systems and methods for shared lending risk
US8862461B2 (en) * 2011-11-30 2014-10-14 Match.Com, Lp Fraud detection using text analysis
US8654948B2 (en) * 2011-12-22 2014-02-18 Cox Communications, Inc. Systems and methods of detecting communications fraud
US20130185180A1 (en) * 2012-01-18 2013-07-18 Bank Of America Corporation Determining the investigation priority of potential suspicious events within a financial institution
US9390445B2 (en) 2012-03-05 2016-07-12 Visa International Service Association Authentication using biometric technology through a consumer device
US9716691B2 (en) * 2012-06-07 2017-07-25 Early Warning Services, Llc Enhanced 2CHK authentication security with query transactions
US9026853B2 (en) * 2012-07-31 2015-05-05 Hewlett-Packard Development Company, L.P. Enhancing test scripts
US9368116B2 (en) 2012-09-07 2016-06-14 Verint Systems Ltd. Speaker separation in diarization
US8484017B1 (en) * 2012-09-10 2013-07-09 Google Inc. Identifying media content
US20140074466A1 (en) 2012-09-10 2014-03-13 Google Inc. Answering questions using environmental context
US9286899B1 (en) * 2012-09-21 2016-03-15 Amazon Technologies, Inc. User authentication for devices using voice input or audio signatures
US9837078B2 (en) 2012-11-09 2017-12-05 Mattersight Corporation Methods and apparatus for identifying fraudulent callers
US10134401B2 (en) 2012-11-21 2018-11-20 Verint Systems Ltd. Diarization using linguistic labeling
SG11201504186UA (en) 2012-12-19 2015-07-30 Visa Int Service Ass System and method for voice authentication
US8694315B1 (en) * 2013-02-05 2014-04-08 Visa International Service Association System and method for authentication using speaker verification techniques and fraud model
US9406298B2 (en) 2013-02-07 2016-08-02 Nuance Communications, Inc. Method and apparatus for efficient i-vector extraction
US8572398B1 (en) 2013-02-13 2013-10-29 Daniel Duncan Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information
US9143506B2 (en) 2013-02-13 2015-09-22 Daniel Duncan Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information
US8914645B2 (en) 2013-02-13 2014-12-16 Daniel Duncan Systems and methods for identifying biometric information as trusted and authenticating persons using trusted biometric information
US9865266B2 (en) 2013-02-25 2018-01-09 Nuance Communications, Inc. Method and apparatus for automated speaker parameters adaptation in a deployed speaker verification system
US9620123B2 (en) * 2013-05-02 2017-04-11 Nice Ltd. Seamless authentication and enrollment
US9258425B2 (en) * 2013-05-22 2016-02-09 Nuance Communications, Inc. Method and system for speaker verification
US9460722B2 (en) 2013-07-17 2016-10-04 Verint Systems Ltd. Blind diarization of recorded calls with arbitrary number of speakers
EP2830014A1 (en) * 2013-07-23 2015-01-28 Amadeus S.A.S. Secure channel payment processing system and method
US9984706B2 (en) 2013-08-01 2018-05-29 Verint Systems Ltd. Voice activity detection using a soft decision mechanism
US9053711B1 (en) 2013-09-10 2015-06-09 Ampersand, Inc. Method of matching a digitized stream of audio signals to a known audio recording
US10014006B1 (en) 2013-09-10 2018-07-03 Ampersand, Inc. Method of determining whether a phone call is answered by a human or by an automated device
US9129152B2 (en) * 2013-11-14 2015-09-08 Adobe Systems Incorporated Exemplar-based feature weighting
US20150142446A1 (en) * 2013-11-21 2015-05-21 Global Analytics, Inc. Credit Risk Decision Management System And Method Using Voice Analytics
US9472194B2 (en) * 2014-03-21 2016-10-18 Wells Fargo Bank, N.A. Enhanced fraud detection
US10237399B1 (en) 2014-04-01 2019-03-19 Securus Technologies, Inc. Identical conversation detection method and apparatus
US9621713B1 (en) 2014-04-01 2017-04-11 Securus Technologies, Inc. Identical conversation detection method and apparatus
US20150363735A1 (en) * 2014-06-13 2015-12-17 Vivint, Inc. Tracking customer interactions for a business
WO2016015687A1 (en) * 2014-07-31 2016-02-04 腾讯科技（深圳）有限公司 Voiceprint verification method and device
US9509705B2 (en) * 2014-08-07 2016-11-29 Wells Fargo Bank, N.A. Automated secondary linking for fraud detection systems
US10120542B2 (en) 2014-10-08 2018-11-06 International Business Machines Corporation Reproducing state of source environment when image was screen captured on a different computing device using resource location, resource navigation and positional metadata embedded in image
US9232052B1 (en) * 2014-11-21 2016-01-05 Marchex, Inc. Analyzing voice characteristics to detect fraudulent call activity and take corrective action without using recording, transcription or caller ID
US9922048B1 (en) 2014-12-01 2018-03-20 Securus Technologies, Inc. Automated background check via facial recognition
US9875742B2 (en) 2015-01-26 2018-01-23 Verint Systems Ltd. Word-level blind diarization of recorded calls with arbitrary number of speakers
JP6892435B2 (en) 2015-08-11 2021-06-23 カタリナ マーケティング コーポレーション Systems and methods for self-configuring networked media hub devices
EP3561707A1 (en) * 2015-10-14 2019-10-30 Pindrop Security, Inc. Call detail record analysis to identify fraudulent activity and fraud detection in interactive voice response systems
US10949850B1 (en) * 2015-12-30 2021-03-16 Wells Fargo Bank, N.A. Systems and methods for using location services to detect fraud
US10572961B2 (en) 2016-03-15 2020-02-25 Global Tel*Link Corporation Detection and prevention of inmate to inmate message relay
US9609121B1 (en) 2016-04-07 2017-03-28 Global Tel*Link Corporation System and method for third party monitoring of voice and video calls
US10607220B2 (en) 2016-08-25 2020-03-31 Mastercard International Incorporated Systems and methods for consolidated message processing
USD780775S1 (en) 2016-08-30 2017-03-07 Tinder, Inc. Display screen or portion thereof with a graphical user interface of an electronic device
USD781311S1 (en) 2016-08-30 2017-03-14 Tinder, Inc. Display screen or portion thereof with a graphical user interface
USD852809S1 (en) 2016-08-30 2019-07-02 Match Group, Llc Display screen or portion thereof with a graphical user interface of an electronic device
USD781882S1 (en) 2016-08-30 2017-03-21 Tinder, Inc. Display screen or portion thereof with a graphical user interface of an electronic device
USD854025S1 (en) 2016-08-30 2019-07-16 Match Group, Llc Display screen or portion thereof with a graphical user interface of an electronic device
US11017477B1 (en) * 2016-09-07 2021-05-25 United Services Automobile Association (Usaa) Digital imagery, audio, and meta-data
US10592554B1 (en) * 2017-04-03 2020-03-17 Massachusetts Mutual Life Insurance Company Systems, devices, and methods for parallelized data structure processing
US10027797B1 (en) 2017-05-10 2018-07-17 Global Tel*Link Corporation Alarm control for inmate call monitoring
CN110637321A (en) * 2017-05-16 2019-12-31 维萨国际服务协会 Dynamic claims submission system
US10225396B2 (en) 2017-05-18 2019-03-05 Global Tel*Link Corporation Third party monitoring of a activity within a monitoring platform
US10860786B2 (en) 2017-06-01 2020-12-08 Global Tel*Link Corporation System and method for analyzing and investigating communication data from a controlled environment
US9930088B1 (en) 2017-06-22 2018-03-27 Global Tel*Link Corporation Utilizing VoIP codec negotiation during a controlled environment call
US10623581B2 (en) * 2017-07-25 2020-04-14 Vail Systems, Inc. Adaptive, multi-modal fraud detection system
US10896673B1 (en) 2017-09-21 2021-01-19 Wells Fargo Bank, N.A. Authentication of impaired voices
US10769647B1 (en) * 2017-12-21 2020-09-08 Wells Fargo Bank, N.A. Divergent trend detection and mitigation computing system
CN109995834A (en) * 2017-12-30 2019-07-09 中国移动通信集团贵州有限公司 Massive dataflow processing method, calculates equipment and storage medium at device
US11275855B2 (en) * 2018-02-01 2022-03-15 Nuance Communications, Inc. Conversation print system and method
US11038886B1 (en) 2018-02-08 2021-06-15 Wells Fargo Bank, N.A. Compliance management system
US10003688B1 (en) 2018-02-08 2018-06-19 Capital One Services, Llc Systems and methods for cluster-based voice verification
US10694040B1 (en) 2018-02-26 2020-06-23 Wells Fargo Bank, N.A. Centralized event log generation and analysis for contact centers
US10388286B1 (en) 2018-03-20 2019-08-20 Capital One Services, Llc Systems and methods of sound-based fraud protection
US11948577B1 (en) * 2018-03-30 2024-04-02 8X8, Inc. Analysis of digital voice data in a data-communication server system
CN108735222B (en) * 2018-05-03 2019-05-17 广州国音科技有限公司 A kind of vocal print identification method and system based on Application on Voiceprint Recognition
US11538128B2 (en) 2018-05-14 2022-12-27 Verint Americas Inc. User interface for fraud alert management
US10313511B1 (en) * 2018-06-05 2019-06-04 Wells Fargo Bank, N.A. Customer self-help control system for contact centers
US10721350B1 (en) * 2018-08-21 2020-07-21 Wells Fargo Bank, N.A. Fraud detection in contact centers using deep learning model
WO2020051695A1 (en) * 2018-09-11 2020-03-19 Mastercard Technologies Canada ULC Optimized execution of fraud detection rules
US11023687B2 (en) * 2018-10-08 2021-06-01 Verint Americas Inc. System and method for sentiment analysis of chat ghost typing
US10956932B2 (en) * 2018-10-18 2021-03-23 Adobe Inc. System for providing proof and attestation services for claim verification
US10484532B1 (en) * 2018-10-23 2019-11-19 Capital One Services, Llc System and method detecting fraud using machine-learning and recorded voice clips
US10887452B2 (en) 2018-10-25 2021-01-05 Verint Americas Inc. System architecture for fraud detection
US11734754B1 (en) * 2019-01-30 2023-08-22 United Services Automobile Association (Usaa) Intelligent loan recommendation agent
EP3987743A1 (en) 2019-06-20 2022-04-27 Verint Americas Inc. Systems and methods for authentication and fraud detection
US11144536B2 (en) * 2019-06-26 2021-10-12 Nice Ltd. Systems and methods for real-time analytics detection for a transaction utilizing synchronously updated statistical aggregation data
US11470194B2 (en) 2019-08-19 2022-10-11 Pindrop Security, Inc. Caller verification via carrier metadata
US11741560B2 (en) * 2019-09-09 2023-08-29 Deckard Technologies, Inc. Detecting and validating improper homeowner exemptions through data mining, natural language processing, and machine learning
US10958779B1 (en) * 2019-09-23 2021-03-23 Capital One Services, Llc Machine learning dataset generation using a natural language processing technique
US11076043B2 (en) * 2019-10-04 2021-07-27 Red Box Recorders Limited Systems and methods of voiceprint generation and use in enforcing compliance policies
US11868453B2 (en) 2019-11-07 2024-01-09 Verint Americas Inc. Systems and methods for customer authentication based on audio-of-interest
US11295310B2 (en) 2020-02-04 2022-04-05 Visa International Service Association Method, system, and computer program product for fraud detection
US11146678B2 (en) * 2020-02-24 2021-10-12 International Business Machines Corporation Determining the context of calls
US11170800B2 (en) * 2020-02-27 2021-11-09 Microsoft Technology Licensing, Llc Adjusting user experience for multiuser sessions based on vocal-characteristic models
CN111599365B (en) * 2020-04-08 2023-05-05 云知声智能科技股份有限公司 Adaptive threshold generation system and method for voiceprint recognition system
US11363138B2 (en) 2020-10-23 2022-06-14 Nuance Communications, Inc. Fraud detection system and method
CN112735431B (en) * 2020-12-29 2023-12-22 三星电子（中国）研发中心 Model training method and device and artificial intelligent dialogue recognition method and device
TR202101120A2 (en) * 2021-01-26 2021-04-21 Turkcell Technology Research And Development Co A SYSTEM THAT DETECTS FRAUD CONDITIONS IN THE DATA FLOW
US11582336B1 (en) * 2021-08-04 2023-02-14 Nice Ltd. System and method for gender based authentication of a caller
CN114299921B (en) * 2021-12-07 2022-11-18 浙江大学 Voiceprint security scoring method and system for voice command
US20230196368A1 (en) * 2021-12-17 2023-06-22 SOURCE Ltd. System and method for providing context-based fraud detection

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6480825B1 (en) * 1997-01-31 2002-11-12 T-Netix, Inc. System and method for detecting a recorded voice
US6526871B1 (en) * 2001-08-24 2003-03-04 Federal-Mogul World Wide, Inc. Monobloc piston for diesel engines
US20030101348A1 (en) * 2001-07-12 2003-05-29 Russo Anthony P. Method and system for determining confidence in a digital transaction
US20040225499A1 (en) * 2001-07-03 2004-11-11 Wang Sandy Chai-Jen Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution

Family Cites Families (81)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4145715A (en) 1976-12-22 1979-03-20 Electronic Management Support, Inc. Surveillance system
US4527151A (en) 1982-05-03 1985-07-02 Sri International Method and apparatus for intrusion detection
US4821118A (en) 1986-10-09 1989-04-11 Advanced Identification Systems, Inc. Video image system for personal identification
US5353618A (en) * 1989-08-24 1994-10-11 Armco Steel Company, L.P. Apparatus and method for forming a tubular frame member
GB9000105D0 (en) 1990-01-03 1990-03-07 Racal Recorders Ltd Recording system
US5051827A (en) 1990-01-29 1991-09-24 The Grass Valley Group, Inc. Television signal encoder/decoder configuration control
US5091780A (en) 1990-05-09 1992-02-25 Carnegie-Mellon University A trainable security system emthod for the same
CA2054344C (en) 1990-10-29 1997-04-15 Kazuhiro Itsumi Video camera having focusing and image-processing function
DE69124777T2 (en) 1990-11-30 1997-06-26 Canon Kk Device for the detection of the motion vector
GB2259212B (en) 1991-08-27 1995-03-29 Sony Broadcast & Communication Standards conversion of digital video signals
GB2268354B (en) 1992-06-25 1995-10-25 Sony Broadcast & Communication Time base conversion
JP2604863Y2 (en) * 1993-11-10 2000-06-05 旭光学工業株式会社 Automatic focusing camera with red-eye prevention function
US5519446A (en) 1993-11-13 1996-05-21 Goldstar Co., Ltd. Apparatus and method for converting an HDTV signal to a non-HDTV signal
US5491511A (en) 1994-02-04 1996-02-13 Odle; James A. Multimedia capture and audit system for a video surveillance network
SG43099A1 (en) * 1994-03-02 1997-10-17 British Telecomm Charging for usage of a telecommunications network
IL113434A0 (en) 1994-04-25 1995-07-31 Katz Barry Surveillance system and method for asynchronously recording digital data with respect to video data
US6028626A (en) 1995-01-03 2000-02-22 Arc Incorporated Abnormality detection and surveillance system
JPH10512694A (en) 1995-01-17 1998-12-02 サーノフ コーポレイション Method and apparatus for detecting movement of an object in a continuous image
US5751346A (en) 1995-02-10 1998-05-12 Dozier Financial Corporation Image retention and information security system
US5796439A (en) 1995-12-21 1998-08-18 Siemens Medical Systems, Inc. Video format conversion process and apparatus
US5742349A (en) 1996-05-07 1998-04-21 Chrontel, Inc. Memory efficient video graphics subsystem with vertical filtering and scan rate conversion
US6081606A (en) 1996-06-17 2000-06-27 Sarnoff Corporation Apparatus and a method for detecting motion within an image sequence
US7304662B1 (en) 1996-07-10 2007-12-04 Visilinx Inc. Video surveillance system and method
US5895453A (en) 1996-08-27 1999-04-20 Sts Systems, Ltd. Method and system for the detection, management and prevention of losses in retail and other environments
US5790096A (en) 1996-09-03 1998-08-04 Allus Technology Corporation Automated flat panel display control system for accomodating broad range of video types and formats
GB9620082D0 (en) 1996-09-26 1996-11-13 Eyretel Ltd Signal monitoring apparatus
US6031573A (en) 1996-10-31 2000-02-29 Sensormatic Electronics Corporation Intelligent video information management system performing multiple functions in parallel
US6539352B1 (en) * 1996-11-22 2003-03-25 Manish Sharma Subword-based speaker verification with multiple-classifier score fusion weight and threshold adaptation
US6037991A (en) 1996-11-26 2000-03-14 Motorola, Inc. Method and apparatus for communicating video information in a communication system
EP0858066A1 (en) 1997-02-03 1998-08-12 Koninklijke Philips Electronics N.V. Method and device for converting the digital image rate
CA2285238A1 (en) * 1997-03-31 1998-10-08 Bellsouth Intellectual Property Corporation A system and method for associating services information with selected elements of an organization
US5897616A (en) * 1997-06-11 1999-04-27 International Business Machines Corporation Apparatus and methods for speaker verification/identification/classification employing non-acoustic and/or acoustic models and databases
US6295367B1 (en) 1997-06-19 2001-09-25 Emtera Corporation System and method for tracking movement of objects in a scene using correspondence graphs
US6092197A (en) 1997-12-31 2000-07-18 The Customer Logic Company, Llc System and method for the secure discovery, exploitation and publication of information
US6014647A (en) 1997-07-08 2000-01-11 Nizzari; Marcia M. Customer interaction tracking
US6097429A (en) 1997-08-01 2000-08-01 Esco Electronics Corporation Site control unit for video security system
US6111610A (en) 1997-12-11 2000-08-29 Faroudja Laboratories, Inc. Displaying film-originated video on high frame rate monitors without motions discontinuities
US6704409B1 (en) 1997-12-31 2004-03-09 Aspect Communications Corporation Method and apparatus for processing real-time transactions and non-real-time transactions
US6327343B1 (en) 1998-01-16 2001-12-04 International Business Machines Corporation System and methods for automatic call and data transfer processing
US6230197B1 (en) 1998-09-11 2001-05-08 Genesys Telecommunications Laboratories, Inc. Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center
US6167395A (en) 1998-09-11 2000-12-26 Genesys Telecommunications Laboratories, Inc Method and apparatus for creating specialized multimedia threads in a multimedia communication center
US6170011B1 (en) 1998-09-11 2001-01-02 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
US6138139A (en) 1998-10-29 2000-10-24 Genesys Telecommunications Laboraties, Inc. Method and apparatus for supporting diverse interaction paths within a multimedia communication center
US6212178B1 (en) 1998-09-11 2001-04-03 Genesys Telecommunication Laboratories, Inc. Method and apparatus for selectively presenting media-options to clients of a multimedia call center
US6134530A (en) 1998-04-17 2000-10-17 Andersen Consulting Llp Rule based routing system and method for a virtual sales and service center
US6070142A (en) 1998-04-17 2000-05-30 Andersen Consulting Llp Virtual customer sales and service center and method
US20010043697A1 (en) 1998-05-11 2001-11-22 Patrick M. Cox Monitoring of and remote access to call center activity
US6604108B1 (en) 1998-06-05 2003-08-05 Metasolutions, Inc. Information mart system and information mart browser
US6628835B1 (en) 1998-08-31 2003-09-30 Texas Instruments Incorporated Method and system for defining and recognizing complex events in a video sequence
US6570608B1 (en) 1998-09-30 2003-05-27 Texas Instruments Incorporated System and method for detecting interactions of people and vehicles
US6549613B1 (en) 1998-11-05 2003-04-15 Ulysses Holding Llc Method and apparatus for intercept of wireline communications
US6330025B1 (en) 1999-05-10 2001-12-11 Nice Systems Ltd. Digital video logging system
US7133537B1 (en) 1999-05-28 2006-11-07 It Brokerage Services Pty Limited Method and apparatus for tracking a moving object
US7103806B1 (en) 1999-06-04 2006-09-05 Microsoft Corporation System for performing context-sensitive decisions about ideal communication modalities considering information about channel reliability
GB2352948B (en) 1999-07-13 2004-03-31 Racal Recorders Ltd Voice activity monitoring apparatus and methods
US6275806B1 (en) 1999-08-31 2001-08-14 Andersen Consulting, Llp System method and article of manufacture for detecting emotion in voice signals by utilizing statistics for voice signal parameters
US6427137B2 (en) 1999-08-31 2002-07-30 Accenture Llp System, method and article of manufacture for a voice analysis system that detects nervousness for preventing fraud
US20010052081A1 (en) 2000-04-07 2001-12-13 Mckibben Bernard R. Communication network with a service agent element and method for providing surveillance services
JP2001357484A (en) 2000-06-14 2001-12-26 Kddi Corp Road abnormality detector
US6981000B2 (en) 2000-06-30 2005-12-27 Lg Electronics Inc. Customer relationship management system and operation method thereof
US20020059283A1 (en) 2000-10-20 2002-05-16 Enteractllc Method and system for managing customer relations
WO2002037856A1 (en) 2000-11-06 2002-05-10 Dynapel Systems, Inc. Surveillance video camera enhancement system
US6441734B1 (en) 2000-12-12 2002-08-27 Koninklijke Philips Electronics N.V. Intruder detection through trajectory analysis in monitoring and surveillance systems
US20020087385A1 (en) 2000-12-28 2002-07-04 Vincent Perry G. System and method for suggesting interaction strategies to a customer service representative
US20050234727A1 (en) * 2001-07-03 2005-10-20 Leo Chiu Method and apparatus for adapting a voice extensible markup language-enabled voice system for natural speech recognition and system response
US7953219B2 (en) 2001-07-19 2011-05-31 Nice Systems, Ltd. Method apparatus and system for capturing and analyzing interaction based content
GB0118921D0 (en) 2001-08-02 2001-09-26 Eyretel Telecommunications interaction analysis
US6912272B2 (en) 2001-09-21 2005-06-28 Talkflow Systems, Llc Method and apparatus for managing communications and for creating communication routing rules
US20030128099A1 (en) 2001-09-26 2003-07-10 Cockerham John M. System and method for securing a defined perimeter using multi-layered biometric electronic processing
US6559769B2 (en) 2001-10-01 2003-05-06 Eric Anthony Early warning real-time security system
AU2003207979A1 (en) 2002-02-06 2003-09-02 Nice Systems Ltd. Method and apparatus for video frame sequence-based object tracking
US7683929B2 (en) 2002-02-06 2010-03-23 Nice Systems, Ltd. System and method for video content analysis-based detection, surveillance and alarm management
US7386113B2 (en) 2002-02-25 2008-06-10 Genesys Telecommunications Laboratories, Inc. System and method for integrated resource scheduling and agent work management
WO2004017584A1 (en) 2002-08-16 2004-02-26 Nuasis Corporation Contact center architecture
US7076427B2 (en) 2002-10-18 2006-07-11 Ser Solutions, Inc. Methods and apparatus for audio data monitoring and evaluation using speech recognition
US20040098295A1 (en) 2002-11-15 2004-05-20 Iex Corporation Method and system for scheduling workload
EP1450321A1 (en) * 2003-02-21 2004-08-25 Swisscom Mobile AG Method and system for detecting possible fraud in paying transactions
US7577422B2 (en) 2003-04-09 2009-08-18 Telefonaktiebolaget L M Ericsson (Publ) Lawful interception of multimedia calls
US7447909B2 (en) 2003-06-05 2008-11-04 Nortel Networks Limited Method and system for lawful interception of packet switched network services
DE10358333A1 (en) 2003-12-12 2005-07-14 Siemens Ag Telecommunication monitoring procedure uses speech and voice characteristic recognition to select communications from target user groups
WO2006045102A2 (en) 2004-10-20 2006-04-27 Seven Networks, Inc. Method and apparatus for intercepting events in a communication system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6480825B1 (en) * 1997-01-31 2002-11-12 T-Netix, Inc. System and method for detecting a recorded voice
US20040225499A1 (en) * 2001-07-03 2004-11-11 Wang Sandy Chai-Jen Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution
US20030101348A1 (en) * 2001-07-12 2003-05-29 Russo Anthony P. Method and system for determining confidence in a digital transaction
US6526871B1 (en) * 2001-08-24 2003-03-04 Federal-Mogul World Wide, Inc. Monobloc piston for diesel engines

Also Published As

Publication number Publication date
WO2006126183A2 (en) 2006-11-30
US20060285665A1 (en) 2006-12-21
US20080154609A1 (en) 2008-06-26
US7801288B2 (en) 2010-09-21
US7386105B2 (en) 2008-06-10

Similar Documents

Publication Publication Date Title
WO2006126183A3 (en) Method and apparatus for fraud detection
WO2008054849A3 (en) Systems and methods for detection of session tampering and fraud prevention
CN108183888B (en) Social engineering intrusion attack path detection method based on random forest algorithm
WO2008050317A3 (en) Method and apparatus for lawful interception of web based messaging communication
EP1580957A3 (en) Method and apparatus for rapid location of anomalies in IP traffic logs
WO2008091785A3 (en) System and method for determining data entropy to identify malware
WO2008100323A3 (en) Methods of deterring, detecting, and mitigating fraud within an organization
US20090282478A1 (en) Method and apparatus for processing network attack
WO2005027016A3 (en) Fraudulent message detection
WO2007062010A3 (en) Method for responding to denial of service attacks at the session layer or above
WO2007089943A3 (en) Detecting online abuse in images
WO2012054131A3 (en) Social engineering protection appliance
EP2209330A3 (en) Telecommunications network access rejection
WO2007070612A3 (en) Methods, systems, and computer program products for detecting and mitigating fraudulent message service message traffic
WO2008063343A3 (en) Methods and apparatus for detecting unwanted traffic in one or more packet networks utilizing string analysis
WO2007148314A3 (en) Secure domain information protection apparatus and methods
WO2009114290A3 (en) Method and apparatus for detecting unauthorized access to a computing device and securely communicating information about such unauthorized access
WO2007002838A8 (en) Whole-network anomaly diagnosis
EP1708114A3 (en) Aggregating the knowledge base of computer systems to proactively protect a computer from malware
EP1840782A3 (en) Unauthorized contents detection system
EP1746768A3 (en) Method and apparatus for data network sampling
EP1919162A3 (en) Identification of potential network threats using a distributed threshold random walk
EP2192559A3 (en) Authentication apparatus, authentication method, and computer-readable storage medium
WO2007041351A3 (en) Actively characterizing a network
WO2006019556A3 (en) Low-complexity music detection algorithm and system

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application
NENP Non-entry into the national phase

Ref country code: DE

WWW Wipo information: withdrawn in national office

Country of ref document: DE

NENP Non-entry into the national phase

Ref country code: RU

WWW Wipo information: withdrawn in national office

Country of ref document: RU

122 Ep: pct application non-entry in european phase

Ref document number: 06701522

Country of ref document: EP

Kind code of ref document: A2