WO2007058714A3 - Method and system for providing a camp-on hold service - Google Patents

Method and system for providing a camp-on hold service Download PDF

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Publication number
WO2007058714A3
WO2007058714A3 PCT/US2006/039367 US2006039367W WO2007058714A3 WO 2007058714 A3 WO2007058714 A3 WO 2007058714A3 US 2006039367 W US2006039367 W US 2006039367W WO 2007058714 A3 WO2007058714 A3 WO 2007058714A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
hold
camp
providing
call
Prior art date
Application number
PCT/US2006/039367
Other languages
French (fr)
Other versions
WO2007058714A2 (en
Inventor
Shmuel Shaffer
Labhesh Patel
Mukul Jain
Cann Denise G Caballero-Mc
Original Assignee
Cisco Tech Inc
Shmuel Shaffer
Labhesh Patel
Mukul Jain
Cann Denise G Caballero-Mc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Cisco Tech Inc, Shmuel Shaffer, Labhesh Patel, Mukul Jain, Cann Denise G Caballero-Mc filed Critical Cisco Tech Inc
Priority to EP06816534A priority Critical patent/EP1946532A4/en
Publication of WO2007058714A2 publication Critical patent/WO2007058714A2/en
Publication of WO2007058714A3 publication Critical patent/WO2007058714A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4286—Notifying a held subscriber when his held call is removed from hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0042—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service
    • H04M7/0045—Services and arrangements where telephone services are combined with data services where the data service is a text-based messaging service where the text-based messaging service is an instant messaging service

Abstract

A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also comprises receiving a request from the second user to camp-on to the call hold and monitoring the status of the first user during the call hold. The method also comprises receiving an indication that the first user is available to continue communications with the second user and notifying the second user that the first user is available to continue communications with the second user.
PCT/US2006/039367 2005-11-11 2006-10-06 Method and system for providing a camp-on hold service WO2007058714A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP06816534A EP1946532A4 (en) 2005-11-11 2006-10-06 Method and system for providing a camp-on hold service

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/271,710 2005-11-11
US11/271,710 US8102985B2 (en) 2005-11-11 2005-11-11 Method and system for providing a camp-on hold service

Publications (2)

Publication Number Publication Date
WO2007058714A2 WO2007058714A2 (en) 2007-05-24
WO2007058714A3 true WO2007058714A3 (en) 2007-10-11

Family

ID=38049102

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2006/039367 WO2007058714A2 (en) 2005-11-11 2006-10-06 Method and system for providing a camp-on hold service

Country Status (3)

Country Link
US (1) US8102985B2 (en)
EP (1) EP1946532A4 (en)
WO (1) WO2007058714A2 (en)

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Also Published As

Publication number Publication date
US8102985B2 (en) 2012-01-24
EP1946532A4 (en) 2011-06-08
US20070121878A1 (en) 2007-05-31
WO2007058714A2 (en) 2007-05-24
EP1946532A2 (en) 2008-07-23

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