WO2008033900A3 - Language interpretation service for incoming caller - Google Patents

Language interpretation service for incoming caller Download PDF

Info

Publication number
WO2008033900A3
WO2008033900A3 PCT/US2007/078242 US2007078242W WO2008033900A3 WO 2008033900 A3 WO2008033900 A3 WO 2008033900A3 US 2007078242 W US2007078242 W US 2007078242W WO 2008033900 A3 WO2008033900 A3 WO 2008033900A3
Authority
WO
WIPO (PCT)
Prior art keywords
language
language interpretation
caller
interpretation
interpreter
Prior art date
Application number
PCT/US2007/078242
Other languages
French (fr)
Other versions
WO2008033900A2 (en
Inventor
James L Moore
Louis Provenzano
Original Assignee
Language Line Services Inc
James L Moore
Louis Provenzano
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Language Line Services Inc, James L Moore, Louis Provenzano filed Critical Language Line Services Inc
Priority to AU2007296511A priority Critical patent/AU2007296511A1/en
Publication of WO2008033900A2 publication Critical patent/WO2008033900A2/en
Publication of WO2008033900A3 publication Critical patent/WO2008033900A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/085—Payment architectures involving remote charge determination or related payment systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects

Abstract

A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be used to place a telephone call to a language interpretation service for language assistance. A language interpretation telephone call is received at the language interpretation service provider from a caller speaking a first language. The caller places the language interpretation telephone call by dialing the language interpretation number. The caller has at least one business need. The first language is identified so as to provide the customer with an interpreter that can interpret between a first language and a second language. The interpreter can be associated with the language interpretation service provider. The interpreter can telephonically engage an agent representing a business entity that can service the at least one business need of the caller. The business entity is a subscriber of the language interpretation provider. The first agent speaks the second language and the interpreter interprets a conversation between the caller and the agent.
PCT/US2007/078242 2006-09-14 2007-09-12 Language interpretation service for incoming caller WO2008033900A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2007296511A AU2007296511A1 (en) 2006-09-14 2007-09-12 Language interpretation service for incoming caller

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/532,018 2006-09-14
US11/532,018 US7894596B2 (en) 2005-09-13 2006-09-14 Systems and methods for providing language interpretation

Publications (2)

Publication Number Publication Date
WO2008033900A2 WO2008033900A2 (en) 2008-03-20
WO2008033900A3 true WO2008033900A3 (en) 2008-11-20

Family

ID=39184540

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/078242 WO2008033900A2 (en) 2006-09-14 2007-09-12 Language interpretation service for incoming caller

Country Status (3)

Country Link
US (1) US7894596B2 (en)
AU (1) AU2007296511A1 (en)
WO (1) WO2008033900A2 (en)

Families Citing this family (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7620159B2 (en) * 2004-05-12 2009-11-17 AT&T Intellectual I, L.P. System, method and software for transitioning between speech-enabled applications using action-object matrices
US8121261B2 (en) * 2005-08-24 2012-02-21 Verizon Business Global Llc Systems and methods for providing interpretation services
US7792276B2 (en) 2005-09-13 2010-09-07 Language Line Services, Inc. Language interpretation call transferring in a telecommunications network
US7894596B2 (en) * 2005-09-13 2011-02-22 Language Line Services, Inc. Systems and methods for providing language interpretation
US8023626B2 (en) 2005-09-13 2011-09-20 Language Line Services, Inc. System and method for providing language interpretation
US7773738B2 (en) * 2006-09-22 2010-08-10 Language Line Services, Inc. Systems and methods for providing relayed language interpretation
WO2009055553A1 (en) * 2007-10-23 2009-04-30 Real Time Translation, Inc. On-demand, real-time interpretation system and method
US20100205074A1 (en) * 2009-02-06 2010-08-12 Inventec Corporation Network leasing system and method thereof
US8380504B1 (en) * 2010-05-06 2013-02-19 Sprint Communications Company L.P. Generation of voice profiles
US20120143592A1 (en) * 2010-12-06 2012-06-07 Moore Jr James L Predetermined code transmission for language interpretation
JP5614463B2 (en) * 2011-02-15 2014-10-29 富士通株式会社 Operator selection device, operator selection program, and operator selection method
US8175244B1 (en) 2011-07-22 2012-05-08 Frankel David P Method and system for tele-conferencing with simultaneous interpretation and automatic floor control
US8644457B1 (en) 2012-10-01 2014-02-04 Google Inc. System and method for enforcing a recording preference
US8477915B1 (en) * 2012-10-01 2013-07-02 Google Inc. System and method for enforcing a recording preference
US9031827B2 (en) 2012-11-30 2015-05-12 Zip DX LLC Multi-lingual conference bridge with cues and method of use
CN109088995B (en) * 2018-10-17 2020-11-13 永德利硅橡胶科技(深圳)有限公司 Method and mobile phone for supporting global language translation
JP7180687B2 (en) * 2018-12-11 2022-11-30 日本電気株式会社 Processing system, processing method and program
US20210117882A1 (en) 2019-10-16 2021-04-22 Talkdesk, Inc Systems and methods for workforce management system deployment
US11736615B2 (en) 2020-01-16 2023-08-22 Talkdesk, Inc. Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center
US11677875B2 (en) 2021-07-02 2023-06-13 Talkdesk Inc. Method and apparatus for automated quality management of communication records
US11856140B2 (en) 2022-03-07 2023-12-26 Talkdesk, Inc. Predictive communications system
US11736616B1 (en) 2022-05-27 2023-08-22 Talkdesk, Inc. Method and apparatus for automatically taking action based on the content of call center communications
US11943391B1 (en) 2022-12-13 2024-03-26 Talkdesk, Inc. Method and apparatus for routing communications within a contact center

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010051514A1 (en) * 2000-03-10 2001-12-13 Rune Lindholm Alpha tagging and type indication of emergency call number
US20030013438A1 (en) * 2001-07-12 2003-01-16 Darby George Eugene Pocket concierge system and method
US20050272414A1 (en) * 2004-06-02 2005-12-08 Vallarino Jorge M Communication and telephone assistance system

Family Cites Families (121)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4445211A (en) * 1981-10-29 1984-04-24 Gte Automatic Electric Labs Inc. Arrangement for multiple custom calling
US4691347A (en) 1985-02-15 1987-09-01 American Telephone And Telegraph Company, At&T Bell Laboratories Method and apparatus for controlling a conference
US4882681A (en) * 1987-09-02 1989-11-21 Brotz Gregory R Remote language translating device
US5136633A (en) * 1990-01-30 1992-08-04 Visa International Service Association International authorization system
US5426706A (en) * 1991-03-28 1995-06-20 Wood; William H. Remote simultaneous interpretation system
US5222125A (en) * 1991-09-03 1993-06-22 At&T Bell Laboratories System for providing personalized telephone calling features
US5375164A (en) * 1992-05-26 1994-12-20 At&T Corp. Multiple language capability in an interactive system
US5353335A (en) * 1992-08-03 1994-10-04 At&T Bell Laboratories Multilingual prepaid telephone system
US5392343A (en) * 1992-11-10 1995-02-21 At&T Corp. On demand language interpretation in a telecommunications system
US5373549A (en) 1992-12-23 1994-12-13 At&T Corp. Multi-level conference management and notification
US5937051A (en) 1993-07-08 1999-08-10 Teknekron Infoswitch Corporation Method and system for transferring calls and call-related data between a plurality of call centers
US5509060A (en) * 1993-11-19 1996-04-16 At&T Corp. Network-accessible intelligent telephone service
US5590186A (en) 1993-12-22 1996-12-31 At & T System and method for redirecting a telephone call with call merging
US5797092A (en) 1994-04-28 1998-08-18 Metro One Telecommunications, Inc. Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone
US5684867A (en) * 1994-11-03 1997-11-04 Lucent Technologies Inc. Remote data access for operator assistance calls
US6292769B1 (en) * 1995-02-14 2001-09-18 America Online, Inc. System for automated translation of speech
US5749075A (en) * 1995-06-06 1998-05-05 Interactive Media Works, L.L.C. Method for providing prepaid internet access and/or long distance calling including the distribution of specialized calling cards
US6115458A (en) * 1995-07-14 2000-09-05 American Express Travel Related Services Company, Inc. Method and apparatus for summaries of prepaid instrument transaction activity
US6246755B1 (en) * 1996-12-31 2001-06-12 Walker Digital, Llc Method and system for connecting a caller to a content provider
US5825863A (en) * 1995-12-11 1998-10-20 Walker Asset Management Limited Partnership Prepaid limited usage calling card
US5794218A (en) * 1996-01-16 1998-08-11 Citibank, N.A. Automated multilingual interactive system and method to perform financial transactions
US5970124A (en) * 1996-06-05 1999-10-19 Voice Fx Corporation Sponsored information distribution method and apparatus
US5901214A (en) * 1996-06-10 1999-05-04 Murex Securities, Ltd. One number intelligent call processing system
US5953400A (en) * 1996-07-18 1999-09-14 At&T Corp. Communication system for a closed-user group
US5884246A (en) * 1996-12-04 1999-03-16 Transgate Intellectual Properties Ltd. System and method for transparent translation of electronically transmitted messages
US5991748A (en) * 1996-12-06 1999-11-23 American Express Travel Related Services Company, Inc. Methods and apparatus for regenerating a prepaid transaction account
US5875422A (en) * 1997-01-31 1999-02-23 At&T Corp. Automatic language translation technique for use in a telecommunications network
US6058300A (en) * 1997-02-04 2000-05-02 National Telemanagement Corporation Prepay telecommunications system
US20010040887A1 (en) * 1997-10-09 2001-11-15 Yuri Shtivelman Apparatus and methods enhancing call routing to and within call-centers
US5909486A (en) * 1997-03-19 1999-06-01 Walker Asset Management Limited Partnership Method and apparatus for awarding and redeeming prepaid telephone time
FI104871B (en) * 1997-03-25 2000-04-14 Nokia Networks Oy Procedure for making calls in a telephone network
US5960070A (en) * 1997-03-25 1999-09-28 Northern Telecom Limited Pay as you communicate call center
US6227972B1 (en) * 1997-07-01 2001-05-08 Walker Digital, Llc Method and apparatus for expiration of prepaid slot machine plays
US6597765B1 (en) * 1997-07-16 2003-07-22 Lucent Technologies Inc. System and method for multiple language access in a telephone network
EP1021757A1 (en) * 1997-07-25 2000-07-26 Starvox, Inc. Apparatus and method for integrated voice gateway
US6594346B2 (en) * 1997-09-08 2003-07-15 Ultratec, Inc. Relay for personal interpreter
US6363411B1 (en) * 1998-08-05 2002-03-26 Mci Worldcom, Inc. Intelligent network
DE19745437A1 (en) * 1997-10-15 1999-04-22 Cit Alcatel Method and device for variable, current tariff signaling for IN-based value-added services
US6038292A (en) * 1997-11-07 2000-03-14 American Express Travel Related Services Company, Inc. Methods and apparatus for language registration of prepaid, remote entry customer account
US6069939A (en) * 1997-11-10 2000-05-30 At&T Corp Country-based language selection
US6161082A (en) * 1997-11-18 2000-12-12 At&T Corp Network based language translation system
US6205215B1 (en) * 1998-07-01 2001-03-20 Mci Communications Corporation Method of and system for providing network-initiated multilingual operator assistance
US6504912B1 (en) * 1998-07-07 2003-01-07 At&T Corp. Method of initiating a call feature request
US6097806A (en) * 1998-07-13 2000-08-01 Rockwell Semiconductor Systems, Inc. ACD with multi-lingual agent position
AU8975598A (en) 1998-07-15 2000-02-07 Nokia Networks Oy Method and apparatus for performing a charging limit control
DE19840910A1 (en) * 1998-09-08 2000-03-09 Alcatel Sa Fee information procedure
BR9913963A (en) * 1998-09-15 2003-04-01 In Touch Technologies Ltd Enhanced communication platform and related communication method using the platform
NO985747L (en) * 1998-12-08 2000-06-09 Ericsson Telefon Ab L M Procedure for transferring information between a local exchange and a user / terminal
US20020097854A1 (en) * 1999-03-22 2002-07-25 Thomas Michael Bauer Ani-based dialing in telephone networks
US6600736B1 (en) 1999-03-31 2003-07-29 Lucent Technologies Inc. Method of providing transfer capability on web-based interactive voice response services
RU2143135C1 (en) 1999-04-22 1999-12-20 Ким Дарья Сергеевна Method for cellular telephone network communication combined with simultaneous interpretation
AU5638500A (en) * 1999-10-18 2001-04-30 Jan M. Costello Obtaining retail price information from a computer via telephone in different languages
US6289088B1 (en) * 1999-12-21 2001-09-11 At&T Corp. Pay phone call completion method and apparatus
US6920487B2 (en) * 1999-12-22 2005-07-19 Starhome Gmbh System and methods for global access to services for mobile telephone subscribers
US7068668B2 (en) * 2000-01-07 2006-06-27 Feuer Donald S Method and apparatus for interfacing a public switched telephone network and an internet protocol network for multi-media communication
AU2001236838A1 (en) * 2000-02-09 2001-08-20 Internetcash.Com Methods and systems for making secure electronic payments
US6690932B1 (en) * 2000-03-04 2004-02-10 Lucent Technologies Inc. System and method for providing language translation services in a telecommunication network
JP2001292234A (en) * 2000-04-07 2001-10-19 Nec Corp Translation service providing method
US20020069048A1 (en) * 2000-04-07 2002-06-06 Sadhwani Deepak Kishinchand Communication system
JP2001306564A (en) * 2000-04-21 2001-11-02 Nec Corp Portable terminal with automatic translation function
JP2001313721A (en) 2000-04-28 2001-11-09 Kotaro Anzai Controller for mediating simultaneous interpretation service through telephone line
JP4011268B2 (en) * 2000-07-05 2007-11-21 株式会社アイアイエス Multilingual translation system
JP2002073783A (en) 2000-09-05 2002-03-12 Yasumitsu Suzuki Interpreting system
JP3339579B2 (en) 2000-10-04 2002-10-28 株式会社鷹山 Telephone equipment
JP4135307B2 (en) * 2000-10-17 2008-08-20 株式会社日立製作所 Voice interpretation service method and voice interpretation server
JP4089148B2 (en) 2000-10-17 2008-05-28 株式会社日立製作所 Interpreting service method and interpreting service device
US7792676B2 (en) * 2000-10-25 2010-09-07 Robert Glenn Klinefelter System, method, and apparatus for providing interpretive communication on a network
JP2002142024A (en) 2000-10-31 2002-05-17 Glova Corp Selection of speech and interpretation among three parties by portable telephone
JP2002152387A (en) 2000-11-08 2002-05-24 Nippon Telegr & Teleph Corp <Ntt> Information conversion communication method, information conversion communication system, conversion server and program record medium
JP2002163400A (en) 2000-11-28 2002-06-07 Mitsuaki Arita Language conversion mediating method, language conversion mediation processor and computer readable recording medium
US6826269B2 (en) * 2000-11-30 2004-11-30 Mci, Inc. Professional services billing personal identification number
JP2002237897A (en) 2001-02-13 2002-08-23 Chie Hata Interpretation service system, method for interpretation service, and interpretation service program
JP2002244842A (en) 2001-02-21 2002-08-30 Japan Science & Technology Corp Voice interpretation system and voice interpretation program
US20040128139A1 (en) * 2001-04-05 2004-07-01 Cohen Ilan Method for voice activated network access
US20020169592A1 (en) * 2001-05-11 2002-11-14 Aityan Sergey Khachatur Open environment for real-time multilingual communication
US20030008639A1 (en) * 2001-07-05 2003-01-09 Takayuki Kanegae Tele-interpretation
JP2003069720A (en) 2001-08-23 2003-03-07 Akira Usami Communication method and communication control device
WO2003019495A2 (en) * 2001-08-31 2003-03-06 Communication Service For The Deaf Enhanced communications services for the deaf and hard of hearing
JP2003110702A (en) 2001-09-28 2003-04-11 Prosper Corporation:Kk Interpretation support system
US6925155B2 (en) * 2002-01-18 2005-08-02 Sbc Properties, L.P. Method and system for routing calls based on a language preference
US20030144912A1 (en) * 2002-01-29 2003-07-31 Mcgee Todd Multilingual messaging system and method for e-commerce
US20030154122A1 (en) * 2002-02-07 2003-08-14 Jackson Chan Lawayne Consultancy scheduling, billing, and record keeping systems and methods
US7272377B2 (en) * 2002-02-07 2007-09-18 At&T Corp. System and method of ubiquitous language translation for wireless devices
JP2003234833A (en) 2002-02-08 2003-08-22 Yunitekunika Kk Interpretation network device
GB0204056D0 (en) * 2002-02-21 2002-04-10 Mitel Knowledge Corp Voice activated language translation
GB0204246D0 (en) * 2002-02-22 2002-04-10 Mitel Knowledge Corp System and method for message language translation
US7359861B2 (en) 2002-04-24 2008-04-15 Polyglot Systems, Inc. Inter-language translation device
JP2004023262A (en) 2002-06-13 2004-01-22 Mitsubishi Electric Corp Automatic interpreting apparatus and automatic interpreting system
US7376415B2 (en) * 2002-07-12 2008-05-20 Language Line Services, Inc. System and method for offering portable language interpretation services
EP1545110A4 (en) 2002-09-27 2006-05-03 Ginganet Corp Telephone interpretation system
KR100711286B1 (en) * 2002-09-27 2007-04-25 가부시키가이샤 깅가네트 Telephone Interpretation Aid Device And Telephone Interpretation System Using The Same
KR100485909B1 (en) * 2002-11-06 2005-04-29 삼성전자주식회사 Third-party call control type simultaneous interpretation system and method thereof
US6847714B2 (en) * 2002-11-19 2005-01-25 Avaya Technology Corp. Accent-based matching of a communicant with a call-center agent
US6856674B1 (en) * 2002-12-23 2005-02-15 At&T Corp. Platform for prepaid calling card calls
US20040218737A1 (en) 2003-02-05 2004-11-04 Kelly Anthony Gerard Telephone system and method
JP2004260430A (en) 2003-02-25 2004-09-16 Nec Corp System and method for ip network translation
US20040165579A1 (en) * 2003-02-26 2004-08-26 Mandle Thomas C. Method and system for placing and redirecting IP-based telephone calls
US6963557B2 (en) * 2003-03-29 2005-11-08 Intrado Inc. System and method for routing telephone calls involving internet protocol network
US7184539B2 (en) * 2003-04-29 2007-02-27 International Business Machines Corporation Automated call center transcription services
US6999758B2 (en) * 2003-05-06 2006-02-14 Ocmc, Inc. System and method for providing communications services
US7466801B2 (en) * 2003-10-15 2008-12-16 International Business Machines Corporation Method and apparatus for presenting caller identification information with geographical and/or source language information
US7307651B2 (en) * 2003-10-16 2007-12-11 Mark A. Chew Two-way mobile video/audio/data interactive companion (MVIC) system
US8566081B2 (en) * 2004-03-25 2013-10-22 Stanley F. Schoenbach Method and system providing interpreting and other services from a remote location
US20050122959A1 (en) * 2003-12-05 2005-06-09 Ostrover Lewis S. Enhanced telecommunication system
US20050129215A1 (en) * 2003-12-12 2005-06-16 Jane Smith Parker Payroll based on communication switch statistics
US7398215B2 (en) * 2003-12-24 2008-07-08 Inter-Tel, Inc. Prompt language translation for a telecommunications system
US20050209859A1 (en) * 2004-01-22 2005-09-22 Porto Ranelli, Sa Method for aiding and enhancing verbal communication
US20050251421A1 (en) 2004-03-29 2005-11-10 Calvin Chang Providing video interpreting services
JP2005286979A (en) 2004-03-30 2005-10-13 Fumikazu Murase Interpreting telephone system
US20050261890A1 (en) * 2004-05-21 2005-11-24 Sterling Robinson Method and apparatus for providing language translation
US7539296B2 (en) * 2004-09-30 2009-05-26 International Business Machines Corporation Methods and apparatus for processing foreign accent/language communications
US7251805B2 (en) * 2004-10-12 2007-07-31 Nanotech Corporation ASICs having more features than generally usable at one time and methods of use
US20070041370A1 (en) * 2005-07-15 2007-02-22 Aaron Cleveland System for Translating Electronic Communications
US8442208B2 (en) 2005-08-23 2013-05-14 Cisco Technology, Inc. Method and system for transferring an automatic call distributor call
US8121261B2 (en) * 2005-08-24 2012-02-21 Verizon Business Global Llc Systems and methods for providing interpretation services
US7792276B2 (en) * 2005-09-13 2010-09-07 Language Line Services, Inc. Language interpretation call transferring in a telecommunications network
US8023626B2 (en) * 2005-09-13 2011-09-20 Language Line Services, Inc. System and method for providing language interpretation
US7894596B2 (en) * 2005-09-13 2011-02-22 Language Line Services, Inc. Systems and methods for providing language interpretation
US7529352B2 (en) * 2005-09-22 2009-05-05 Intrado Inc. System and method to provide local service for all emergency services numbers and to provide language assistance for calls to such numbers
US8488774B2 (en) * 2006-07-24 2013-07-16 Fmr Llc Predictive call routing
US9712679B2 (en) * 2008-01-28 2017-07-18 Afiniti International Holdings, Ltd. Systems and methods for routing callers to an agent in a contact center

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010051514A1 (en) * 2000-03-10 2001-12-13 Rune Lindholm Alpha tagging and type indication of emergency call number
US20030013438A1 (en) * 2001-07-12 2003-01-16 Darby George Eugene Pocket concierge system and method
US20050272414A1 (en) * 2004-06-02 2005-12-08 Vallarino Jorge M Communication and telephone assistance system

Also Published As

Publication number Publication date
WO2008033900A2 (en) 2008-03-20
US7894596B2 (en) 2011-02-22
US20070121903A1 (en) 2007-05-31
AU2007296511A1 (en) 2008-03-20

Similar Documents

Publication Publication Date Title
WO2008033900A3 (en) Language interpretation service for incoming caller
MX2009001976A (en) Mobile phone related indirect communication system and method.
CN102447782A (en) Phone terminal capable of presenting phone conversation in conversation in real time
WO2007038775A3 (en) Telecommunication advertising system
WO2010120607A3 (en) System and method for enhanced display of &#34;in-network caller&#34; information on a mobile device
EP1770976A4 (en) Communication method for a mobile telephone and telecom network
WO2007092908A3 (en) A method and system for enhancing voice calls, such as enhancing voice calls with data services
WO2007024693A3 (en) Ip-enhanced cellular services
WO2012027062A3 (en) Multi-tiered media services for globally interconnecting businesses and customers
WO2011068878A3 (en) Universal call management platform
WO2005081852A3 (en) Call intercept methods, such as for customer self-support on a mobile device
WO2007027316A3 (en) System and method of presenting caller identification information at a voice over internet protocol communication device
WO2008056253A3 (en) System, method, and device for crediting a user account for the receipt of incoming voip calls
WO2007130351A3 (en) Control of a calling party&#39;s telephone service features by an agent at a public safety answering point
WO2006017072A3 (en) System and method for managing messages in a packetized voice environment
WO2005079358A3 (en) Providing advanced call features to an analog telephone using a media gateway
WO2007144740A8 (en) Method and apparatus for ringback tone personalization
WO2008003711A3 (en) Method and communication terminal for provision of voip using signalling based on the csta protocol
WO2008057849A3 (en) Method and apparatus for delivering relevant content
WO2007130008A3 (en) System and method for providing access to language interpretation
WO2008036558A3 (en) Mid-call features
EP1585355A3 (en) Method and communication system for associated phone calling
WO2011045604A3 (en) Call handling
WO2009149274A3 (en) Direct dial to voice mail
WO2006004862A3 (en) Distributed customizable voicemail system

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 07814815

Country of ref document: EP

Kind code of ref document: A2

NENP Non-entry into the national phase

Ref country code: DE

WWE Wipo information: entry into national phase

Ref document number: 2007296511

Country of ref document: AU

ENP Entry into the national phase

Ref document number: 2007296511

Country of ref document: AU

Date of ref document: 20070912

Kind code of ref document: A

122 Ep: pct application non-entry in european phase

Ref document number: 07814815

Country of ref document: EP

Kind code of ref document: A2