WO2008036535A3 - Systems and methods for providing relayed language interpretation - Google Patents

Systems and methods for providing relayed language interpretation Download PDF

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Publication number
WO2008036535A3
WO2008036535A3 PCT/US2007/078247 US2007078247W WO2008036535A3 WO 2008036535 A3 WO2008036535 A3 WO 2008036535A3 US 2007078247 W US2007078247 W US 2007078247W WO 2008036535 A3 WO2008036535 A3 WO 2008036535A3
Authority
WO
WIPO (PCT)
Prior art keywords
language
caller
interpretation
party
interpreter
Prior art date
Application number
PCT/US2007/078247
Other languages
French (fr)
Other versions
WO2008036535A2 (en
Inventor
Thomas Sterns
Original Assignee
Language Line Services Inc
Thomas Sterns
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Language Line Services Inc, Thomas Sterns filed Critical Language Line Services Inc
Priority to AU2007297475A priority Critical patent/AU2007297475B2/en
Publication of WO2008036535A2 publication Critical patent/WO2008036535A2/en
Publication of WO2008036535A3 publication Critical patent/WO2008036535A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/36—Memories
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2061—Language aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.
PCT/US2007/078247 2006-09-22 2007-09-12 Systems and methods for providing relayed language interpretation WO2008036535A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2007297475A AU2007297475B2 (en) 2006-09-22 2007-09-12 Systems and methods for providing relayed language interpretation

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US11/534,597 2006-09-22
US11/534,597 US7773738B2 (en) 2006-09-22 2006-09-22 Systems and methods for providing relayed language interpretation

Publications (2)

Publication Number Publication Date
WO2008036535A2 WO2008036535A2 (en) 2008-03-27
WO2008036535A3 true WO2008036535A3 (en) 2008-12-24

Family

ID=39201163

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/078247 WO2008036535A2 (en) 2006-09-22 2007-09-12 Systems and methods for providing relayed language interpretation

Country Status (3)

Country Link
US (1) US7773738B2 (en)
AU (1) AU2007297475B2 (en)
WO (1) WO2008036535A2 (en)

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US9401993B1 (en) * 2015-06-05 2016-07-26 Ringcentral, Inc. Automatic language selection for interactive voice response system
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US10958788B1 (en) * 2020-08-06 2021-03-23 Language Line Services, Inc. Third-party outdial process for establishing a language interpretation session

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Also Published As

Publication number Publication date
WO2008036535A2 (en) 2008-03-27
AU2007297475B2 (en) 2011-01-06
US7773738B2 (en) 2010-08-10
US20080086681A1 (en) 2008-04-10
AU2007297475A1 (en) 2008-03-27

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