WO2008059517A2

WO2008059517A2 - A smart knowledge voice information system for storing and retrieving 'knowledge voice' data through multiple communication channels

Info

Publication number: WO2008059517A2
Application number: PCT/IN2007/000370
Authority: WO
Inventors: Anuj Gupta
Original assignee: Anuj Gupta
Priority date: 2006-08-28
Filing date: 2007-08-28
Publication date: 2008-05-22
Also published as: WO2008059517A3

Abstract

Knowledge voice acts like a library in that it provides a repository for voice information various subjects, but it also tries to make available to the user as a whole the knowledge that is received from various channels. This knowledge may be the most valuable of all because it is put in context and it is frequently more extensive and up-to-date and, therefore, more useful for decision-making. In short, knowledge voice helps ensure that the right information gets to the right people at the right time to make the right decisions.

Description

"A smart Knowledge Voice information system for storing and retrieving ^Knowledge voice' data through multiple communication channels."

The current invention is a combination of systems & software. It is an improvement or> current IVR, Speech Recognition, Search Algorithms and many communication channels available. It provides a method and implementation of 'smartly' saving the information data through multiple information channels (Telephone, VOIP, Web, Email and SMS/MMS) and retrieving the data through any of the mentioned communication channels.

"Knowledge voice' allows storage & retrieval of scientific, health, corporate, government, cultural, regional, event based, activity based information that enhances learning, teaching, research and ultimately improves the quality of life for its users as well as reducing transaction costs for businesses.

BACKGROUND ART

Knowledge management is the name given to the set of systematic and disciplined actions that an organization can take to obtain the greatest value from the knowledge available to it, "Knowledge" in this context includes both the experience and understanding of the people in the organization and the information artifacts, such as documents and reports, available within the organization and in the world outside. Effective knowledge management typically requires an appropriate combination of organizational, social, and managerial initiatives along with, in many cases, deployment of appropriate technology. It is the technology and its applicability that is the focus of this paper.

Patent application no. US2005265524 describes a system and method for communicating using a telecommunications device which includes automatic speech recognition (ASR) system. The ASR system which is capable of recognizing at least one prestored command from a voice input to the telecommunication device is activated. The ASR system compares the voice input to the at least one prestored command. When at least a first portion of the voice input matches the prestored command, the ASR system reviews a second portion of the voice input to determine a parameter value. A tone system generates a tone frequency corresponding to the parameter value. Patent application number US2006105805 describes a wireless communications system providing interactive voice response. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.

Patent application number US2005129197 discloses a personal Interactive Voice Response (IVR) system that includes a plurality of IVR servers communicating personal IVR service node information in a network and a plurality of personal IVR service node clients coupled to the plurality of IVR servers communicating the personal IVR service node information. The plurality of personal IVR service node clients has a client-server relationship with the plurality of IVR servers. The personal IVR system further includes facilities for managing transmission of the personal IVR service node information using a Voice over Internet Protocol (VOIP) technology.

Patent application number JP2006059262 talks about web and telephony interface.

PROBLEM TO BE SOLVED: To provide a telephone Web linkage device enabling easy user registration.

SOLUTION: This device comprises a storage part 106 storing a correspondence between Web user codes and telephone user codes; a Web user code acceptance part 101 accepting a Web user code from a Web terminal; a same user detection part 103 giving a registration instruction when the accepted Web user code is not present in the storage part 106; a temporary code generation part 108 generating a temporary code; a corresponding part

110 making the temporary code

correspond with the Web user code; a storage part 111 storing the correspondence; a temporary code reporting means reporting the temporary code to the Web terminal; a telephone temporary code acceptance part 112 accepting the temporary code returned from a telephone terminal; a telephone user code acceptance part 102 accepting a telephone user code from the telephone terminal; and a coordination part 113 registering the Web user code and the telephone user code in coordination with each other from the telephone user code, the temporary code and the coordination information of the storage part 111. COPYRIGHT: (C) 2006, JPO&NCIPI

Patent application number US2006117086 describes a web programmable telephone and a method for operating a web programmable telephone. In one embodiment of the invention, a voice module of a wireless household telephone is controlled by an internal web module that can retrieve and execute data operations from a remote portal or server thus adding data functionality to the conventional functions of a telephone. The programmable web module controls all functionality of the web programmable telephone so that every function of the telephone can be programmed and customized by a user.

Patent application number US2006041433 shows Exemplary embodiments include a method, system, and storage medium for implementing voice-initiated computer functions. The method includes translating a voice command into a machine- readable format. The voice command requests implementation of a function. The method also includes executing the function requested in the voice command, and acknowledging whether the function was successfully completed.

Patent application number WO2006004845 explains a voice messaging system comprising of a common message store, a local data store located remotely from the common message store, and a media server. The media server is operable to receive a call directed to a number serviced by the media server, prompt the user for a voice message, direct the voice message to the local data store for temporary storage, notify the common message store that the voice message is present in the local data store, respond to a request to transfer the voice message to the common message store, and direct the local data store to erase the message upon receipt of a communication from the common message store that the voice message was successfully saved. Large organizations possess a lot of information on varied subjects but they don't always know who knows what and how much. People also don't have the ability to become experts in every domain possible before they fully experience it. They end up paying a heavy price or go through a lot of inconvenience in doing these activities especially the first time. Good information sharing is the key to successful collaborative working and early intervention to help people at risk of poor outcomes. The best way to experience information is to share the details using voice. The quality of data defines the usage and application in people's life.

It would be apparent from the above mentioned background art that the provision of IVR system is well known and commonly in use. Similarly there are softwares available for corporate document maintenance providing a knowledge management system. Importantly however such solutions are used in isolation and are often proprietary in nature resulting in customer pain and loss of quality.

While the above state of the art reveals the provision/gadget/means to fill the gap in voice data management systems, it is found that the use of multiple available communication channels will make it easy for the user to access data. Further speech recognition as well as voice quality enhancement will add a lot of value for the user. Because of use of multiple input communication channels and multiple output channels a user can easily access information anywhere. Further a similar kind of system can be used to provide a live feed on various communication channels. It is also important to notice that the way received data is organized is very important as it will, in the end, affect retrieval of data. Hence with these thoughts in mind we now move to the objective of the present invention.

OBJECTS OF THE INVENTION

It is thus the basic object of the present invention to provide for a smart 'knowledge voice' information system to store and retrieve voice data through Telephone, VOIP, Web, Email and SMS/MMS. This information is accessible through a central server on local telephone numbers across the world or through client nodes at various locations.

Another object of the present invention is directed towards speech recognition through local numbers across the world in the 'knowledge voice' database. Users not having the access to computers or mobile phones can directly access the information through speech recognition using telephone. It is further ideal for blind people; the system will provide them with information related to various subjects and events.

Yet another object of the present invention is directed to provide a facility to create or update dynamic voice content for websites through telephone. A user should be able to insert or update the voice files on the websites using telephone by calling a telephone number.

Yet another object of the present invention is to provide for scientific, health, corporate, government, cultural, regional, event-based, activity-based information channels which will provide users with filtered information retrieval from Telephone, Web, Email, SMS or MMS.

Yet another object of the present invention is directed to provide for Knowledge Management system for organizations and corporate. Present text based reporting and documentation - systems are time consuming resulting in bare minimum knowledge transfer. Organizations & corporate can store relevant information and reports in voice format to facilitate better knowledge transfer.

Yet another object of the present invention is to provide text based information available in voice format. Interpretation of written text can vary from person to person and can therefore change the meaning of the subject hence providing the information in voice format is much more beneficial. Further human expressions can be attached to voice rather than text data. The faculties of hearing enable faster understanding than reading Yet another object of the present invention to provide tele-sites (Telephone keypad based site accessible over a telephone number with or without use of access code) to corporate and government departments to educate people and inform them with regularly updated dynamic voice content.

Yet another object of the present invention is to provide text based information available in voice format. Interpretation of written text can vary from person to person and can therefore change the meaning of the subject hence providing the information in voice format is much more beneficial. Further human expressions can be attached to voice rather than text data. The faculties of hearing enable faster understanding than reading.

Yet another object of the present invention is to provide a centralized user based voice storage system. This storage will further enable user to leave voice message over telephone, web, email attachment, mms for another user sitting in different geography to be accessed by mentioned storage sources.

Yet another object of the present invention is to provide users with storage of voice¹ data (meeting minutes, dictations, personal experiences etc) that can be retrieved by them through web, telephone, email or mms.

SUMMARY OF THE INVENTION

Knowledge voice acts like a library in that it provides a repository for voice information various subjects, but it also tries to make available to the user as a whole the knowledge that is recevied from various channels. This knowledge may be the most valuable of all because it is put in context and it is frequently more extensive and up-to-date and, therefore, more useful for decision-making. In short, knowledge voice helps ensure that the right information gets to the right people at the right time to make the right decisions.

Thus the present invention provides a smart knowledge information system to store and retrieve voice data through Telephone, VOIP, Web, Email and SMS/MMS comprising:

• A computer hardware consisting of operating system to allocate hardware resources to various applications running on computer hardware.

• means for connecting physical analog/digital telephone lines to computer and retrieving and sending information on mentioned lines with the help of application.

• means for connecting mentioned hardware to internet to send and retrieve data.

• an application to -receive the data over telephone, VOIP, web, email, SMS and MMS and process & store it in formatted database. Further be able to send this data over telephone, web, email, SMS and MMS in restricted and open access way to the targeted user.

It is thus possible by way of the above disclosed system to provide a 'smart' 'knowledge voice' system which would not have the limitation of existing system in terms of accessibility, storage, quality & ease and thereby make information readily available to user on desired channel at the convenience in terms of usage, accessibility & ease. In accordance with an aspect of the present invention there is provided a knowledge voice information system comprising of:

a) means for connecting telephone lines to computer and send and receive data through the connection;

b) means for retrieving voice data from Telephone lines, VOIP lines, web emails and mms/SMS ;

c) means for storage of above mentioned data in a way so that it can be easily reviewed and searched

d) means for presenting/sending data stored in (c) over telephone, VOIP, email, mms

e) Use of either speech recognition, text search or stored voice data information for retrieval

In accordance with a preferred aspect the knowledge voice information system^' comprises:

f) means for connecting telephone lines to computer and send and receive data through the connection;

g) means for retrieving voice data from telephone lines, VOIP, web, emails and mms, ;

h) means for storage of above mentioned data in a way so that it can be easily reviewed and searched and further filtering the data on the basis of relevance and importance.

i) means for presenting/sending data stored in (g) over telephone, VOIP, email, mms j) Use of either speech recognition, text search or stored voice data information for retrieval

In accordance with a preferred aspect the knowledge voice information system comprises:

k) means for connecting telephone lines to computer and send and receive data through the connection;

I) means for retrieving voice data from Telephone lines using Speech recognition or prior data knowledge, VOIP lines, web emails and mms/SMS

m) means for presenting/sending live data retrieved in (j) without storing, over telephone, VOIP, email, mms

n) means for connecting telephone lines to computer and send and receive data through the connection;

o) means for retrieving voice data from Telephone lines using Speech recognition or prior data knowledge, VOIP lines, web emails and mms/SMS ; p) means for storing the retrieved voice data that can retrieved later by other channels q) means for presenting/sending live data retrieved in (j) without storing, over telephone, VOIP, email, mms

r) means for presenting/send prestored voice information over telephone, VOIP, web, email, MMS. s) Use of either speech recognition, text search or stored voice data information for retrieval In accordance with an embodiment the knowledge voice invention comprises:

(a) computer telephony interface card preferably 'Digium' make;

(b) operating system running on computer preferably "Linux Fedora Core 5"

(c) Computer connection to internet preferably on 2 MBPS or higher line using Gigabit Ethernet card.

(d) An application to retrieve and send the data over computer telephony interface and VOIP preferably "Asterisk".

(e) An application to retrieve the data from telephone using speech recognition engine or prior stored data information, VOIP, web, email and MMS, store and filter it and further display it over telephone, VOIP, web, email and MMS.

(f) A database to store the data preferably MySQL.

In the above knowledge voice system the said Digium make hardware is for incoming and outgoing PSTN calls with the help of "Asterisk" application.

KV-IN) Following are the means of input in the knowledge voice system.

1. Calling up a telephone number and speaking into phone

2. Attaching a voice file over the web on a described knowledge voice site

3. Attaching a voice file to the email

4. Users can send MMS to knowledge voice containing the voice data.

5. A user can also send text over SMS or Web or email that will get converted from text to voice file and stored in knowledge voice system

6. Knowledge voice system can retrieve the data using API connectivity to any voice sending channel. KV-OUT) Following are the methods by which a user can retrieve the voice data.

1. Calling up a telephone number and speaking in phone using speech recognition.

2. Searching the file details over the web and playing the voice file in the browser or available media player.

3. A user can send the email using text information about voice data that need to be retrieved. Knowledge voice will provide the voice-data by return email. At the same time user can just provide a message id in the email also and knowledge voice system will forward the voice data to the user.

4. A user can send SMS to knowledge voice system with the text information above voice data need to be retrieved or the message id number. Knowledge voice system will provide the user with MMS containing the voice data required.

5. User can download the knowledge voice client tool to run the search through knowledge voice system and listen to relevant results.

6. Users can use APIs of knowledge voice to connect their own applications to knowledge voice central repository.

Another aspect of the invention is that knowledge voice system can be selectively and advantageously combined with voice data filtration and live broadcast. It is also preferred to provide access control and voice data enhancement for better quality of voice output. The knowledge voice system involving such selective combination is adapted to deliver quality information depending upon the requirements of the end user especially by way of providing for means for regulated and controlled voice data in the output.

In the above embodiment data is received from one of the above mentioned KN-IN methods and voice data is sent using one of the above mentioned KV-OUT methods when voice data is searched and/or desired. Knowledge voice application run the data collection, voice data storage, voice data search and voice data delivery.

In accordance with yet further aspect the knowledge voice system provides a method for communication between PSTN, VOIP, Web, Email and SMS/MMS.

Importantly the above provide for a selective ease of operation in storing and/or retrieving voice information data. It would be apparent from the above that the knowledge voice information system can be used to store and retrieve voice data through Telephone, Web, Email and SMS. This information is accessible through a central server on a globally local telephone numbers or through client nodes at various locations. This will happen because of integration of Telephone, Web, Email, SMS/MMS and VOIP system in knowledge voice system.

It is also apparent from the above that present invention is directed towards speech recognition through globally local numbers using VOIP system in the knowledge voice database. Users not having the access to computers or mobile phones can directly access the information through speech recognition using telephone. Users having access to computer, mobile or web can also benefit from the centralized system.

It can also be seen that present invention is directed to provide a facility to create or update dynamic voice content for websites through telephone. A user can enter/update voice data over phone or MMS or VOIP lines and the same will get updated on the website due to a relational table between web and voice content.

It is also visible that the present invention is to provide for scientific, health, corporate, government, cultural, regional, event based, activity based information channels which will provide user with filtered information retrieval from Telephone, Web, Email or MMS. This information can be pre-fed and filtered from the experts or can be fed live into the system to be available for the users.

It is also apparent that invention in discussion is directed to provide for Knowledge Management system for organizations and corporate. Employees can speak in the knowledge voice information system on regular basis facilitating better knowledge transfer. Further organizations can use knowledge voice as marketing medium providing information to prospects. Knowledge voice can also be used for retrieving documents using telephone system on email. Present invention also provides tele-sites (Telephone keypad based site accessible over a telephone number with or without use of access code) to corporate and government department to educate people and inform them with regularly updated dynamic voice content. Several Tele-Sites can be hosted on one knowledge voice system and can be updated through various channels making it easy and commercially viable to use.

Present invention also provides for method to convert text based information to voice data. Knowledge voice system also provide for a centralized user based voice storage system. This storage will further enable user to leave voice message over telephone, web, email attachment, mms for another user sitting in different geography to be accessed by mentioned storage sources. This storage can further be used for storage of voice data (meeting minutes, dictations, personal experiences etc) that can be retrieved by later through web, VOIP, telephone, email or mms.

Knowledge voice system provides a flexible environment and framework for enterprise knowledge management that integrates content, business processes and people as they apply their experience and competences in the course of business activity. This in turn provides fundamental input to innovative approaches and productivity developments. As new outcomes are created for the business, and recorded through integration with business processes and content, then new knowledge can be stored and reused.

Salient Features of knowledge voice system are following

^• Integration of present communication channels (Telephone, Email, Web, SMS, MMS) into one system.

^• Speech recognition for helping the society for example information system for blind, information system for calamity regions.

^• Available across the world through local numbers

^• Voice information search system (storage and retrieval)

^• Voice data management system

^• Ideal for organizations/individuals for storing and distributing information/knowledge • A system to let people share ideas, thoughts, knowledge & culture across the world on a local telephone number.

• Capture & Share peoples expertise of varied subjects

EXAMPLES

Assumptions:

Knowledge Voice System PSTN Number: +91-1800-kvoice

Knowledge Voice System VOIP Number:

+l-1600-kvoice (US), +44-2080-kvoice (UK),

Knowledge Voice System Email: knowledge@knowledgevoice.in

Knowledge Voice System MMS: 7575

Information line for blind number: +91-1800-blinds

Example I:

A user calls +91-1800-kvoice over telephone and query for "UK Visa" by speaking "UK Visa" in mouthpiece. Knowledge voice system conducts speech recognition and comes up with most relevant answers for the caller. Knowledge voice system now transmits the answer to the caller over users ear piece.

Example II:

A user sends an email with text "UK visa" to knowledge@knowledgevoice.in. Knowledge voice system conducts search in voice database and send a reply with relevant voice file attachment to user over email.

Example III:

A blind user calls +91-1800-blinds to access latest news. He gets prompted with a menu from which he chooses and listens to latest global news by pressing keypad on telephone.

Example IV:

A user in UK wants to access knowledge voice system but doesn't want to pay for

ISD charges. He just dials +44-2080-kvoice and hits knowledge voice system locally.

Example V:

A user not having access to computer just sends SMS "UK VISA" to 7575 and he gets a reply MMS with voice attachments telling him the procedure to apply for UK visa.

Example VI:

A user wants to update the "Contact Us" data on the website which is kept in voice data format. User calls +91-1800-kvoice and enters his secret code as "7453" using keypad. He is then prompted "Which file you want to update?". He selects "Contact

Us" using the key pad (key number 8). Now he speaks the updated "Contact Us" information which further gets uploaded to web server directly providing ease for user.

Example VII:

A knowledge voice subscribed musician wants to know whenever there is music show in town. Knowledge voice auto-dialer facility always updates him regarding any music show happening in the city.

Example VIII:

A corporate management wants to have daily reporting system but employee finds it difficult to type everything on computer and send it to management. Management creates access based knowledge voice accounts for employee and making it easy for them to speak in the telephone and store the daily report. It further make it easy for a new person joining in. He/She just need to listen to these voice files to be updated about progress of various projects. Example VIII:

A user wants to convert some of his text files to sound files. He sends an email to knowledgevoice@knowledgevoice.in with all the data in the text format. Knowledge voice system convert text files to voice files and make those files available on earlier described channels.

Example IX:

A user wants to store all his meeting details at a centralized system which he can use from Telephone, VOIP, web, email, MMS/SMS. During the meeting he simply connects to knowledge voice system, turn on storage mode and put his phone in speaker mode. He is all set to store and retrieve the information

Example X:

A government organization is running campaign against AIDS and wants to educate public. They put knowledge voice number +91-1800-kvoice with access code in their marketing material as "1355". When a user dial +91-1800-kvoice and he press 1355, he is prompted with organization menu educating the caller about dos, don'ts and other relevant information of AIDS.

BRIEF DESCRIPTION OF THE DRAWINGS

The details of the invention, its objects and advantages are explained hereunder in greater detail in relation to non-limiting exemplary illustration of the knowledge voice system in accordance with the invention adapted to retrieve/receive and/or store and/or filter and/or enhance voice quality and/or send/deliver voice data as per the accompany figures wherein:

Fig 1 is schematic illustration of all the input and output channels of knowledge voice system;

Fig 2 is schematic detailed illustration of input and output mechanism;

Fig 3 is a broad level data flow chart of data storage in Knowledge voice system;

Fig 4 is a broad level data flow chart of data retrieval in Knowledge voice system;

Fig 5 is a sample flow chart for knowledge voice access over phone line;

Reference is first invited to accompanying Fig 1, which illustrates the input and output channels of knowledge voice system. Information can be entered in to knowledge voice system from Telephone (dialing knowledge voice numbers with or without access restriction), VOIP (dialing knowledge voice globally accessible numbers with or without access restriction), WEB (using knowledge voice feature enable sites with or without access restriction and uploading voice data), EMAIL (with the voice file as an attachment or text as the message body or subject line and sending the email to knowledge voice email addresses), SMS (sending text message to knowledge voice SMS number that converts text to voice), MMS (sending voice message to knowledge voice MMS number) and API(knowledge voice system retrieve voice data from other voice data supplier using API). Stored/live information can be retrieved from Telephone (dialing knowledge voice numbers with or without access restriction and using speech recognition or prior voice data knowledge for search), VOIP (dialing knowledge voice globally accessible numbers with or without access restriction and using speech recognition or prior voice data knowledge for search), WEB (using knowledge voice feature enable sites with or without access restriction and searching using text string), EMAIL (with the voice file as an attachment or text as the message body or subject line and sending the email to knowledge voice email addresses to get results back in email as attachment), SMS (sending text message to knowledge voice SMS number and getting the MMS in return having the desired result), MMS (sending voice message to knowledge voice MMS number which after speech recognition sends back result MMS) and API(knowledge voice system also provides stored voice data access as webservice using API)

Reference is now invited to accompanying in Fig 2, which illustrates data input and output mechanism in detail:

Reference is now invited to accompanying figure 3, which illustrates flow chart for storing voice data in knowledge voice system. Voice data reach knowledge voice system from various channels (1). Data received is passed to relevant module for basic processing (2). Further received data is enhanced and filtered depending on the need (3). It is then assessed that the data is for live feed or for storage. Data for storage is then indexed and pushed to database for future retrieval and live data is sent to relevant channel.

Reference is now invited to accompanying figure 4, which illustrate the method of retrieving stored voice information data from database. Query is received through telephone, VOIP, web, email, SMS/MMS (1), query is then sent for basic processing (2), further processed data in (2) is queried in the database (3). Relevant result obtained in (3) are then packaged for delivery (4).

Reference is now invited to accompanying figure 5, it shows a sample flow when a user call knowledge voice system over telephone.

0001: Call comes to knowledge voice system

0002: user is prompted with some options to choose from

0003: If user pressed 1 in 0002 system prompts for user name and password

0004: If user pressed 2 in 0002 system prompts for message number user wants to play

0005: If user pressed 3 in 0002 system prompts for search the database using speech recognition

0006: If user pressed 4 in 0002 system provide information about knowledge voice to user

0007: System conduct a search on the basis of speech recognition in the database

0008: After conducting the speech recognition search system comes up with all the answer and let user chose which one he/she wants to listen to

0009: system looks for whether the message number provided in 0004 is correct or not

0010: Wrong username /password entered in 0003

0011: information provided in 0003 is correct

0012: record your message for a duration of 300 seconds

0013: play the message number entered in 0009 0014: Message number information provided in 0009 is not correct 0015: save the voice data spoken in 0012 into database

It is thus possible by way of above disclosed knowledge voice system in particular that it would voice information sharing across various communication mediums providing an ease for a user to access and retrieve the information. Further various applications that can be built on knowledge voice system will help organizations and governments to improve the system. It will further benefit in improving the quality of life and better information sharing with in the users.

Claims

I Claim:

1) Voice information system for retrieving and/or sending voice data through various communication channels (PSTN and/or VOIP and/or Web and/or Email and/or SMS/MMS and/or API) in restricted or open access mode comprising:

A computer/laptop/desktop/server hardware with operating system, an interface between above mentioned information channel/s and said hardware and Software means for applying the logic and connectivity for delivering the information on one or more of the said channel in right format.

2) Voice information system as described in claim (1) comprising of:

• A computer/laptop/desktop/server hardware with operating system

• an interface between above mentioned information channel/s and said hardware

• Software means for filtering and enhancing voice data received from said interface.

• Software means for applying the logic and connectivity for delivering the information on one or more of the said channel in right format.

3) Voice information system as described in claims 1 & 2 comprising of a speech recognition search and/or text search and/or stored voice data information knowledge is used for retrieval of voice data through one or more of said communication channels.

4) Voice information system as described in claims 1 to 3 where voice data is stored in a database for faster and precise search. Voice data is further indexed and kept to generate quick result on query.

5) Voice information system as described in claims 1 to 4 comprising of a facility to directly send voice data as a live feed through one or more of the said communication channels. 6) Voice information system as described in claims 1 to 5 comprising of ability to transmit prestored voice data through one or more above mentioned communication channels.

7) Voice information system as described in claims 1 to 6 comprising of ability to work as auto-dialer and send voice data information at a event specific time.

8) Voice information system as described in claims 1 to 7 comprising the facility to also send and/or receive document and/or text through said communication channel/s.