WO2011050386A1 - A shared advertised contact number with multiple sound recordings - Google Patents

A shared advertised contact number with multiple sound recordings Download PDF

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Publication number
WO2011050386A1
WO2011050386A1 PCT/AU2009/001408 AU2009001408W WO2011050386A1 WO 2011050386 A1 WO2011050386 A1 WO 2011050386A1 AU 2009001408 W AU2009001408 W AU 2009001408W WO 2011050386 A1 WO2011050386 A1 WO 2011050386A1
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WO
WIPO (PCT)
Prior art keywords
shared
contact
unique
user
business
Prior art date
Application number
PCT/AU2009/001408
Other languages
French (fr)
Inventor
Andre Krause
Original Assignee
Andre Krause
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Andre Krause filed Critical Andre Krause
Priority to PCT/AU2009/001408 priority Critical patent/WO2011050386A1/en
Publication of WO2011050386A1 publication Critical patent/WO2011050386A1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Definitions

  • a caller can phone a call recipient. For example, a caller can directly phone a call recipient by phoning the recipient's number. A caller can also phone a directory service's number and then be assisted by an operator whom then connects the caller with the recipient. A caller can also phone a directory service's number and then be assisted by an automated speech recognition system (also called a voice or sound recognition system or service) that then connects the caller with the recipient. A caller can also phone a call assist service's number and ask the operator to phone and ask the recipient whether the recipient wants to pay for the phone call and should the recipient agree, then the call assist service will connect the caller with the recipient.
  • an automated speech recognition system also called a voice or sound recognition system or service
  • a business in the context of this document, can also refer to a sole trader, company, enterprise or firm, non profit organization or group and governmental organization and is defined as a legally recognized organization designed to provide goods and/or services to consumers, either directly or indirectly through their daily business activities.
  • This innovation involves a shared advertised contact number which is used by more than one business as a contact number.
  • An example would be The Coca-Cola Company and the Ford Motor Company both advertising a common or shared contact number which callers can use to contact them.
  • the shared number users are not the holders or owners of the shared number and each have their own unique and separate or different telephone number.
  • This innovation involves the shared number holder allocating a unique sound recording to each shared number user and their unique contact number, which are their own contact numbers, and which are stored with the shared number holder. Each shared number user must advertise their unique sound recording when advertising the shared number as a contact number.
  • a caller phones a shared number holder and by means of producing sounds that resemble the sound recording of a specific recipient (shared number user) is connected with the recipient by the shared number holder.
  • This shared number can be used by more than one user (party) but each shared number user has a unique sound recording.
  • Figure 1 serves as an example, as follows:
  • Party (1 ) 1 There are two shared number users Party (1 ) 1 and Party (2) 2.
  • the shared number holder is Party (3) 3 and the caller is Party (4) 4.
  • Party (1 ) 1 has a unique Telephone Number (A) 5 (alternative number)
  • Party (2) 2 has a unique Telephone Number (B) 6 (alternative number)
  • the shared number holder Party (3) 3 has a unique Telephone Number (E) 7.
  • Party (3) 3 has a Contact List 12 which contains the Telephone Number (A) 5 and Sound Recording (C) 13 of Party (1) 1.
  • Contact List 12 also contains the Telephone Number (B) 6 and Sound Recording (D) 14 of Party (2) 2.
  • Party 1 (1 ) advertises its contact number as the shared Contact Number (E) 7 with Sound Recording (C) 13.
  • Party 2 (2) advertises its contact number as the shared Contact Number (E) 7 with Sound Recording (D) 14.
  • Party (4) 4 wants to contact Party (1 ) 1 using its Communication Device 11.
  • Party (4) 4 phones the shared advertised Contact Number (E) 7 of Party (3) 3 and reaches the Communication Device 10 of Party (3) 3.
  • Party 3 (3) provides Party 4 (4) the opportunity to produce sounds resembling the Sound Recording (C) 13 of Party 1 (1) which is part of the Contact List 12.
  • Party (3) 3 Should Party (3) 3 be able to match the produced sounds with the Sound Recording (C) 13 by using a Sound Recognition Service 15, then Party (3) 3 connects Party (4) 4 to the Communication Device 8 on contact telephone number (A) 5.
  • Party (4) 4 wanting to speak with Party 2 (2), after phoning Contact Number (E) 7, produce a matching series of sounds resembling the Sound Recording (D) 14, then Party 3 (3) will connect Party (4) 4 with the Communication Device 9 on contact telephone number (B) 6.

Abstract

Currently there are various ways a caller can phone a call recipient. For example, a caller can directly phone a call recipient by phoning the recipient's number. A caller can also phone a directory service's number and then be assisted by an automated speech recognition system (also called a voice or sound recognition system or service) that then connects the caller with the recipient. Currently businesses advertise their own phone numbers individually. In other words, each business advertises its own number as a contact number which clients or customers can contact them on. In other words, businesses do not advertise a directory service's number or a call assist service's number as their contact number. This innovation involves a shared advertised contact number which is used by more than one business as a contact number. This innovation involves the shared number holder allocating a unique sound recording to each shared number user and their unique contact number, which are their own contact numbers, and which are stored with the shared number holder. Each shared number user must advertise their unique sound recording when advertising the shared number as a contact number. With this innovation, a caller phones a shared number holder and by means of producing sounds that resemble the sound recording of a specific recipient (shared number user) is connected with the recipient by the shared number holder. This shared number can be used by more than one user (party) but each shared number user has a unique sound recording.

Description

A shared advertised contact number with multiple sound recordings
Currently there are various ways a caller can phone a call recipient. For example, a caller can directly phone a call recipient by phoning the recipient's number. A caller can also phone a directory service's number and then be assisted by an operator whom then connects the caller with the recipient. A caller can also phone a directory service's number and then be assisted by an automated speech recognition system (also called a voice or sound recognition system or service) that then connects the caller with the recipient. A caller can also phone a call assist service's number and ask the operator to phone and ask the recipient whether the recipient wants to pay for the phone call and should the recipient agree, then the call assist service will connect the caller with the recipient.
A business, in the context of this document, can also refer to a sole trader, company, enterprise or firm, non profit organization or group and governmental organization and is defined as a legally recognized organization designed to provide goods and/or services to consumers, either directly or indirectly through their daily business activities.
Currently businesses advertise their own phone numbers individually. In other words, each business advertises its own number as a contact number which clients or customers can contact them on. In other words, businesses do not advertise a directory service's number or a call assist service's number as their contact number. An example would be The Coca-Cola Company whom does not advertise their contact number as the contact number of a directory service or call assist service's number. Currently there does not exist a business that specializes in caller assist services, in example a directory service, which provides its telephone number to its customers or clients to be advertised as a contact number to their customers or clients.
This innovation involves a shared advertised contact number which is used by more than one business as a contact number. An example would be The Coca-Cola Company and the Ford Motor Company both advertising a common or shared contact number which callers can use to contact them. The shared number users are not the holders or owners of the shared number and each have their own unique and separate or different telephone number.
This innovation involves the shared number holder allocating a unique sound recording to each shared number user and their unique contact number, which are their own contact numbers, and which are stored with the shared number holder. Each shared number user must advertise their unique sound recording when advertising the shared number as a contact number.
With this innovation, a caller phones a shared number holder and by means of producing sounds that resemble the sound recording of a specific recipient (shared number user) is connected with the recipient by the shared number holder. This shared number can be used by more than one user (party) but each shared number user has a unique sound recording. The invention may be better understood with reference to Figure 1, which serves as an example, as follows:-
There are two shared number users Party (1 ) 1 and Party (2) 2.
The shared number holder is Party (3) 3 and the caller is Party (4) 4. Party (1 ) 1 has a unique Telephone Number (A) 5 (alternative number), Party (2) 2 has a unique Telephone Number (B) 6 (alternative number) and the shared number holder Party (3) 3 has a unique Telephone Number (E) 7.
Party (3) 3 has a Contact List 12 which contains the Telephone Number (A) 5 and Sound Recording (C) 13 of Party (1) 1. Contact List 12 also contains the Telephone Number (B) 6 and Sound Recording (D) 14 of Party (2) 2.
Party 1 (1 ) advertises its contact number as the shared Contact Number (E) 7 with Sound Recording (C) 13. Party 2 (2) advertises its contact number as the shared Contact Number (E) 7 with Sound Recording (D) 14.
Party (4) 4 wants to contact Party (1 ) 1 using its Communication Device 11.
Party (4) 4 phones the shared advertised Contact Number (E) 7 of Party (3) 3 and reaches the Communication Device 10 of Party (3) 3.
Party 3 (3) provides Party 4 (4) the opportunity to produce sounds resembling the Sound Recording (C) 13 of Party 1 (1) which is part of the Contact List 12.
Should Party (3) 3 be able to match the produced sounds with the Sound Recording (C) 13 by using a Sound Recognition Service 15, then Party (3) 3 connects Party (4) 4 to the Communication Device 8 on contact telephone number (A) 5.
Should Party (4) 4 wanting to speak with Party 2 (2), after phoning Contact Number (E) 7, produce a matching series of sounds resembling the Sound Recording (D) 14, then Party 3 (3) will connect Party (4) 4 with the Communication Device 9 on contact telephone number (B) 6.

Claims

The following claims are made regarding the invention:
1. This innovation involves a shared advertised contact number which is advertised by more than one business as a contact number to their clients or customers which is issued to these businesses by the shared number holder whom allocates a different sound recording to each shared number user (business), which each shared number user must advertise with the shared contact number, with both the sound recording and business's own contact number (unique number) stored by the shared number holder in a contact list or directory, so that when a caller wants to phone a specific shared number user by phoning the shared number holder, when acting as a shared number service provider, will allow the caller to produce sounds that resembles the shared number user's unique stored sound recording, which will allow the shared number holder to match the produced sounds with the stored sound recording and unique number (alternative number) of that specific business by using a sound recognition service and connect the caller with that specific business by calling the business on the alternative number.
2. The term "shared number", mentioned in claim 1 , can be associated with any finite number of unique telephone numbers and sound recordings.
3. The shared number, mentioned in claim 1 , can be any telecommunications contact number on which businesses can be contacted.
4. There can be any finite number of shared numbers.
5. A unique shared number user, mentioned in claim 1 , is defined by a unique sound recording(s) and unique telephone number(s) which is an alternative number(s) of the shared number user.
6. Any shared number can have any finite number (multiple) sound recordings assigned to it.
7. There can be any finite number of unique sound recordings allocated to or associated with a unique shared number user.
8. The shared number holder does not need to be the shared number service provider and can clients or customers phone the shared number holder and then be transferred to the shared number service provider.
9. The sound recording, mentioned in claim 1 , can be a single sound or a combination of sounds.
10. Any sound recognition system or service, mentioned in claim 1 (also called a voice recognition system or service), that is able to receive sound and then compare and match it to a stored sound recording can be used to match a call recipient with a shared number user.
11. The term "advertise", mentioned in claim 1 , refers to an action of a business by which it is calling to the attention of its customers or clients, by using marketing or advertisement medium(s) in example a magazine and/or television commercial, its service(s) and/or product(s) available to them.
12. A business, mentioned in claim 1 , can also refer to a sole trader, company, enterprise or firm, non profit organisation or group and governmental organisation and is defined as a legally recognized organisation designed to provide goods and/or services to consumers, either directly or indirectly through their daily business activities.
PCT/AU2009/001408 2009-10-27 2009-10-27 A shared advertised contact number with multiple sound recordings WO2011050386A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/AU2009/001408 WO2011050386A1 (en) 2009-10-27 2009-10-27 A shared advertised contact number with multiple sound recordings

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/AU2009/001408 WO2011050386A1 (en) 2009-10-27 2009-10-27 A shared advertised contact number with multiple sound recordings

Publications (1)

Publication Number Publication Date
WO2011050386A1 true WO2011050386A1 (en) 2011-05-05

Family

ID=43921140

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/AU2009/001408 WO2011050386A1 (en) 2009-10-27 2009-10-27 A shared advertised contact number with multiple sound recordings

Country Status (1)

Country Link
WO (1) WO2011050386A1 (en)

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4827500A (en) * 1987-01-30 1989-05-02 American Telephone And Telegraph Company, At&T Bell Laboratories Automatic speech recognition to select among call destinations
US4979206A (en) * 1987-07-10 1990-12-18 At&T Bell Laboratories Directory assistance systems
US5163083A (en) * 1990-10-12 1992-11-10 At&T Bell Laboratories Automation of telephone operator assistance calls
US5297183A (en) * 1992-04-13 1994-03-22 Vcs Industries, Inc. Speech recognition system for electronic switches in a cellular telephone or personal communication network
US5613006A (en) * 1994-11-18 1997-03-18 Reese; Morris Automated directory assistance call completion and calling number delivery system
US6895083B1 (en) * 2001-05-02 2005-05-17 Verizon Corporate Services Group Inc. System and method for maximum benefit routing

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4827500A (en) * 1987-01-30 1989-05-02 American Telephone And Telegraph Company, At&T Bell Laboratories Automatic speech recognition to select among call destinations
US4979206A (en) * 1987-07-10 1990-12-18 At&T Bell Laboratories Directory assistance systems
US5163083A (en) * 1990-10-12 1992-11-10 At&T Bell Laboratories Automation of telephone operator assistance calls
US5297183A (en) * 1992-04-13 1994-03-22 Vcs Industries, Inc. Speech recognition system for electronic switches in a cellular telephone or personal communication network
US5613006A (en) * 1994-11-18 1997-03-18 Reese; Morris Automated directory assistance call completion and calling number delivery system
US6895083B1 (en) * 2001-05-02 2005-05-17 Verizon Corporate Services Group Inc. System and method for maximum benefit routing

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