WO2013110261A3 - Method for multilateral and thorough detection and improvement of the mobile service quality with the aid of customer terminals giving feedback to the customer - Google Patents

Method for multilateral and thorough detection and improvement of the mobile service quality with the aid of customer terminals giving feedback to the customer Download PDF

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Publication number
WO2013110261A3
WO2013110261A3 PCT/DE2013/000038 DE2013000038W WO2013110261A3 WO 2013110261 A3 WO2013110261 A3 WO 2013110261A3 DE 2013000038 W DE2013000038 W DE 2013000038W WO 2013110261 A3 WO2013110261 A3 WO 2013110261A3
Authority
WO
WIPO (PCT)
Prior art keywords
service quality
mobile network
customer
customers
apps
Prior art date
Application number
PCT/DE2013/000038
Other languages
German (de)
French (fr)
Other versions
WO2013110261A2 (en
Inventor
Joachim Linz
Roland Schmidt
Original Assignee
Joachim Linz
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Joachim Linz filed Critical Joachim Linz
Priority to EP13707802.8A priority Critical patent/EP2807597A2/en
Priority to DE112013000658.8T priority patent/DE112013000658A5/en
Publication of WO2013110261A2 publication Critical patent/WO2013110261A2/en
Publication of WO2013110261A3 publication Critical patent/WO2013110261A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/08—Testing, supervising or monitoring using real traffic
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/02—Arrangements for optimising operational condition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/025—Services making use of location information using location based information parameters

Abstract

The invention relates to a method according to which the key parameters of the service quality of a mobile network are detected and evaluated according to varied aspects of thoroughness. The detected data include not only the GPS position but also in particular technical data about the mobile network, status data about the mobile terminal, events, hit lists of the downloaded and installed apps, the opinion of the mobile telephone customers about the perceived service quality, and the response of the customers to questionnaires from the mobile network operator. Analytical filters analyse the measured values and event data according to the understanding of the particular user group in the organisation of the mobile network operator. The method supports the most varied departments within the organisation of a mobile network operator by means of data on service quality. Said departments include wireless network planning, customer service, sales, marketing, etc. Messages about deficiencies of the mobile telephone service involve the extent of the customer group concerned. The customers of the mobile network operator experience an immediate improvement in service quality due to direct feedback with regard to the criticality of the apps that are installed on the respective terminal. Said improvement encourages customers to make increased carefree use of new apps, since the method considerably reduces the risk through malicious apps.
PCT/DE2013/000038 2012-01-23 2013-01-22 Method for multilateral and thorough detection and improvement of the mobile service quality with the aid of customer terminals giving feedback to the customer WO2013110261A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP13707802.8A EP2807597A2 (en) 2012-01-23 2013-01-22 Method for multilateral and thorough detection and improvement of the mobile service quality with the aid of customer terminals giving feedback to the customer
DE112013000658.8T DE112013000658A5 (en) 2012-01-23 2013-01-22 Method for multilaterally and holistically detecting and improving the quality of mobile services using customer terminals with feedback to the customer

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE102012001101.6 2012-01-23
DE201210001101 DE102012001101A1 (en) 2012-01-23 2012-01-23 Method for multilaterally and holistically detecting and improving the quality of mobile services using customer terminals with feedback to the customer.

Publications (2)

Publication Number Publication Date
WO2013110261A2 WO2013110261A2 (en) 2013-08-01
WO2013110261A3 true WO2013110261A3 (en) 2013-09-26

Family

ID=47832839

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2013/000038 WO2013110261A2 (en) 2012-01-23 2013-01-22 Method for multilateral and thorough detection and improvement of the mobile service quality with the aid of customer terminals giving feedback to the customer

Country Status (3)

Country Link
EP (1) EP2807597A2 (en)
DE (2) DE102012001101A1 (en)
WO (1) WO2013110261A2 (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103942305B (en) * 2014-04-18 2017-10-31 西可通信技术设备（河源）有限公司 The calibration information acquisition methods and system of a kind of mobile terminal
DE102017001517B4 (en) 2017-02-15 2023-12-14 Audi Ag Method for creating a status analysis of a wireless network infrastructure
CN112116212B (en) * 2020-08-25 2024-03-29 深圳市欢太科技有限公司 Application evaluation method and device, storage medium and electronic equipment
CN115243314B (en) * 2022-09-19 2022-12-09 天津艾洛克通讯设备科技有限公司 Application quality diagnosis analysis method and system for WiFi scene

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010028313A1 (en) * 2000-03-07 2001-10-11 Mcdonnell Jamesthomas Edward Distributed telemetry method and system
US6928280B1 (en) * 2000-03-20 2005-08-09 Telephia, Inc. Method and system for measuring data quality of service in a wireless network using multiple remote units and a back end processor
US7853244B1 (en) * 2007-03-21 2010-12-14 At&T Mobility Ii Llc Exclusive wireless service proposals
EP2360962A2 (en) * 2010-02-12 2011-08-24 Research In Motion Limited Methods and apparatus to perform measurements
US20110225655A1 (en) * 2010-03-15 2011-09-15 F-Secure Oyj Malware protection
EP2408228A1 (en) * 2010-07-12 2012-01-18 HTC Corporation Method and apparatus for handling measurement configuration and logging in a wireless communication system
WO2012062258A1 (en) * 2010-10-02 2012-05-18 Joachim Linz Method for protecting personal data during network monitoring by means of customer terminals

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Publication number Priority date Publication date Assignee Title
WO2002049382A1 (en) * 2000-12-11 2002-06-20 E-Plus Mobilfunk Gmbh & Co. Kg Method for determining the quality of services in a time-oriented and experience-oriented manner and for detecting complaints and error reports of the customer in a time-oriented and experience-oriented manner on the terminal of the customer in telecommunications networks, particularly in mobile radio networks and/or fixed
US20050148329A1 (en) * 2003-12-01 2005-07-07 Jeffrey Brunet Smartphone profiler system and method
DE102005012854B4 (en) * 2005-03-17 2014-06-05 Vodafone Holding Gmbh Device and mobile terminal for detecting quality of service
FR2886088B1 (en) * 2005-05-18 2007-07-13 Radiotelephone Sfr METHOD FOR MEASURING THE QUALITY OF A COMMUNICATION IMPLEMENTED FROM A MOBILE TERMINAL
CN101822089B (en) * 2007-10-11 2013-07-24 日本电气株式会社 Wireless communication system and method
DE102010018282A1 (en) * 2010-04-24 2011-10-27 Joachim Linz Method for detecting the radio coverage using customer terminals
DE102011117855A1 (en) 2011-11-08 2013-05-08 Joachim Linz A method for assessing and mitigating risks through smart phone applications.

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010028313A1 (en) * 2000-03-07 2001-10-11 Mcdonnell Jamesthomas Edward Distributed telemetry method and system
US6928280B1 (en) * 2000-03-20 2005-08-09 Telephia, Inc. Method and system for measuring data quality of service in a wireless network using multiple remote units and a back end processor
US7853244B1 (en) * 2007-03-21 2010-12-14 At&T Mobility Ii Llc Exclusive wireless service proposals
EP2360962A2 (en) * 2010-02-12 2011-08-24 Research In Motion Limited Methods and apparatus to perform measurements
US20110225655A1 (en) * 2010-03-15 2011-09-15 F-Secure Oyj Malware protection
EP2408228A1 (en) * 2010-07-12 2012-01-18 HTC Corporation Method and apparatus for handling measurement configuration and logging in a wireless communication system
WO2012062258A1 (en) * 2010-10-02 2012-05-18 Joachim Linz Method for protecting personal data during network monitoring by means of customer terminals

Also Published As

Publication number Publication date
DE112013000658A5 (en) 2015-04-02
EP2807597A2 (en) 2014-12-03
WO2013110261A2 (en) 2013-08-01
DE102012001101A1 (en) 2013-07-25

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