WO2013149137A3 - Apparatus and method for managing user chat experiences with businesses - Google Patents

Apparatus and method for managing user chat experiences with businesses Download PDF

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Publication number
WO2013149137A3
WO2013149137A3 PCT/US2013/034598 US2013034598W WO2013149137A3 WO 2013149137 A3 WO2013149137 A3 WO 2013149137A3 US 2013034598 W US2013034598 W US 2013034598W WO 2013149137 A3 WO2013149137 A3 WO 2013149137A3
Authority
WO
WIPO (PCT)
Prior art keywords
chat
computer
businesses
user
managing user
Prior art date
Application number
PCT/US2013/034598
Other languages
French (fr)
Other versions
WO2013149137A2 (en
Inventor
Milenko BESLIC
Mark Slater
James Young
Original Assignee
Getabl Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/434,512 external-priority patent/US20130262591A1/en
Priority claimed from US13/799,825 external-priority patent/US8965976B2/en
Application filed by Getabl Inc. filed Critical Getabl Inc.
Priority to EP13717907.3A priority Critical patent/EP2859690A4/en
Publication of WO2013149137A2 publication Critical patent/WO2013149137A2/en
Publication of WO2013149137A3 publication Critical patent/WO2013149137A3/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A computer-implemented method of managing a chat experience of a user desiring to chat with a selected one of a plurality of businesses or chat hosts utilizes in various aspects a chat management server running computer processes for communicating with user devices. In another aspect, a computer-implemented method of providing a chat experience to a user having a user device and desiring to chat with a selected one of a plurality of businesses utilizes computer processes running on the user device. Corresponding embodiments similarly provide an apparatus performing any of the foregoing methods. Other corresponding embodiments similarly provide a computer readable medium storing instructions, which when loaded into a computer, perform processes corresponding to any of the foregoing methods.
PCT/US2013/034598 2012-03-29 2013-03-29 Apparatus and method for managing user chat experiences with businesses WO2013149137A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP13717907.3A EP2859690A4 (en) 2012-03-29 2013-03-29 Apparatus and method for managing user chat experiences with businesses

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US13/434,512 US20130262591A1 (en) 2012-03-29 2012-03-29 Apparatus and Method for Managing User Chat Experiences with Businesses
US13/434,512 2012-03-29
US13/799,825 2013-03-13
US13/799,825 US8965976B2 (en) 2013-03-13 2013-03-13 Apparatus and method for managing user chat experiences with businesses

Publications (2)

Publication Number Publication Date
WO2013149137A2 WO2013149137A2 (en) 2013-10-03
WO2013149137A3 true WO2013149137A3 (en) 2014-12-04

Family

ID=48143366

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2013/034598 WO2013149137A2 (en) 2012-03-29 2013-03-29 Apparatus and method for managing user chat experiences with businesses

Country Status (2)

Country Link
EP (1) EP2859690A4 (en)
WO (1) WO2013149137A2 (en)

Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010032244A1 (en) * 1999-11-15 2001-10-18 Neustel Michael S. Internet based help system
US20010054064A1 (en) * 1997-07-02 2001-12-20 Pallipuram V. Kannan Method system and computer program product for providing customer service over the world-wide web
US7305350B1 (en) * 2001-06-29 2007-12-04 Aol Llc System for notifying an online client of a mobile vendor
US20090234926A1 (en) * 2008-03-12 2009-09-17 Stern Benjamin J Using a local business directory to generate messages to consumers
US20120036245A1 (en) * 2008-12-19 2012-02-09 Openpeak Inc. Managed services platform and method of operation of same
US8271509B2 (en) * 2008-11-20 2012-09-18 Bank Of America Corporation Search and chat integration system
US8335495B1 (en) * 2009-03-27 2012-12-18 Sprint Communications Company L.P. Displaying business directory information on a mobile handset

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7640309B2 (en) * 2005-03-07 2009-12-29 Microsoft Corporation System and method for providing instant messaging capability in conjuction with an online reference
US8335825B2 (en) * 2006-08-11 2012-12-18 At&T Intellectual Property I, L.P. Personal directory services with presence indication

Patent Citations (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010054064A1 (en) * 1997-07-02 2001-12-20 Pallipuram V. Kannan Method system and computer program product for providing customer service over the world-wide web
US20010032244A1 (en) * 1999-11-15 2001-10-18 Neustel Michael S. Internet based help system
US7305350B1 (en) * 2001-06-29 2007-12-04 Aol Llc System for notifying an online client of a mobile vendor
US20090234926A1 (en) * 2008-03-12 2009-09-17 Stern Benjamin J Using a local business directory to generate messages to consumers
US8271509B2 (en) * 2008-11-20 2012-09-18 Bank Of America Corporation Search and chat integration system
US20120036245A1 (en) * 2008-12-19 2012-02-09 Openpeak Inc. Managed services platform and method of operation of same
US8335495B1 (en) * 2009-03-27 2012-12-18 Sprint Communications Company L.P. Displaying business directory information on a mobile handset

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
See also references of EP2859690A4 *

Also Published As

Publication number Publication date
EP2859690A4 (en) 2016-03-30
EP2859690A2 (en) 2015-04-15
WO2013149137A2 (en) 2013-10-03

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