WO2014075476A1

WO2014075476A1 - Voice message processing method and system

Info

Publication number: WO2014075476A1
Application number: PCT/CN2013/081769
Authority: WO
Inventors: 卢艳; 丁欣
Original assignee: 中兴通讯股份有限公司
Priority date: 2012-11-16
Filing date: 2013-08-19
Publication date: 2014-05-22
Also published as: CN103826018A

Abstract

A voice message processing method and a corresponding processing system thereof. The method comprises: a message-leaving terminal recording a message subject when recording a voice message to a voice mailbox on a voice mailbox server; and a receiving side terminal acquiring the message subject and displaying the message subject to a user. A voice mailbox client can display a message subject to a user, and thus the user can selectively listen to a voice message and rapidly locate a voice message according to the message subject; therefore, the user experience can be improved; moreover, a message receiving side can acquire a message subject from a voice mailbox server in a short message manner, then acquire corresponding voice message content from a voice mailbox client according to a user operation, thereby enabling a user to acquire the message content the first time, and enabling the saving of the network bandwidth and power source resources.

Description

Voice message processing method and system

The present invention relates to the field of mobile communications, and in particular, to a voice message processing method and system. Background technique

Voicemail is a service similar to a voice call. When a user fails to answer an incoming call in time, the caller can be transferred to the user's voicemail, allowing the caller to leave a voice message. The visual voice mail service utilizes Internet technology to extend the traditional voice recording service. Users can directly access the voice mail through the visual operation interface of the voice mail client on the terminal without using the traditional dialing service number to access the mailbox to listen to the voice. The way to leave a message. Voicemail The client's visual operator interface allows users to manage incoming voice messages just as they do email management.

When people write an email, they can insert a subject for the email. The purpose of the theme is to enable the recipient user to understand the main content of the email without opening the email. However, in the existing voice mail service, when a user makes a call to a called user and records a voice message, the subject cannot be inserted for the voice message. For example, when the called party is not answered, when the call is transferred to the voice mailbox, a recording like this is usually heard: "Please start the voice message after hearing the tone". After the voice message is recorded, the call ends. Adding a topic to the voice message, so that when the called party user opens his voicemail client, although the list of voice messages can be seen on the operation interface, the theme of each voice message cannot be seen like the email operation interface. . The user only clicks to open a certain voice message, and the voice mail client can play the voice message to understand the content of the voice message. If the length of the voice message is long and the content is large, the user cannot quickly know the main intention of the voice message person. Moreover, if the voice message stored in the user voice mailbox is large, when the user needs to view a certain voice message saved in the past, To The voice message can only be opened one by one to locate the desired voice message. Therefore, the existing voice message processing method leads to poor user experience; in addition, for each voice message, the voice mail client needs to obtain from the voice mail server. All the contents of the voice message, and some voice messages may not be very important to the user, just need to know the theme, and do not need to listen completely. Therefore, the existing way of obtaining voice messages through the voice mail client will cause system resources. Waste, for users, it is also important to save data traffic in the scenario of leaving the WiFi hotspot area. Summary of the invention

In view of this, the main object of the present invention is to provide a voice message processing method and system, which can improve user experience and save system resources.

To achieve the above objective, the technical solution of the embodiment of the present invention is implemented as follows:

A voice message processing method includes:

The message terminal records the subject of the message when recording the voice message to the voice mailbox on the voice mail server;

The recipient terminal obtains the message subject and presents the message subject to the user.

The message subject is recorded when the voice message terminal records the voice message to the voice mail box: the recorded message theme is separately performed from the recorded voice message, and the message party terminal records the message subject after receiving the related topic recording prompt tone; or

The process of recording a message is unified with the process of recording a voice message, that is, a certain piece of recording of the beginning or end of the voice message is used as the subject content, and the voicemail server extracts the topic message from the voice message.

After the message terminal records the message subject, the method further includes:

The voicemail server converts the recorded message subject audio content into text content, and the recipient terminal obtains the message subject and presents the message subject to the user as: obtaining the message subject converted to the text content and presenting to the user.

The recipient terminal obtains a message subject and presents the message subject to the user as: The recipient terminal acquires the recorded message subject audio content, and converts the recorded audio content into text content, and then presents the message subject converted to text content to the user.

The subject of the message obtained by the receiver terminal to be converted into text content is: the voice mail server pushes the message subject converted into text content to the receiver terminal, or the receiver terminal actively acquires the message through the voice mail client. A message subject that is converted to text content.

A voice message processing system, comprising: a message party terminal, a voice mail server, and a receiver terminal; wherein

The message party terminal is configured to record a message subject when recording a voice message to a voice mailbox on the voice mail server;

The receiver terminal is configured to acquire a message subject and display a message subject to the user.

The voicemail server is further configured to convert the recorded message subject audio content into text content after the message subject is recorded by the message terminal.

The receiver terminal is specifically configured to acquire the message subject converted into text content and present it to the user.

The receiving terminal is specifically configured to obtain the recorded message subject audio content, and convert the recorded audio content into text content, and then display the message subject converted into text content to the user.

The message subject obtained by the receiver terminal to obtain the text content is: the voice mail server pushes the message subject converted into text content to the receiver terminal, or the receiver The terminal actively acquires the message subject converted into text content through the voice mail client.

In the voice message processing method and system according to the embodiment of the present invention, the message party terminal records the message subject when recording the voice message to the voice mailbox on the voice mail server; the receiver terminal obtains the message subject and presents the message subject to the user. Through the embodiment of the present invention, the voicemail client can display the message subject to the user, so that the user can selectively listen to the voice message according to the message theme and quickly locate the voice message, thereby improving the user experience; and, the message receiver can only use the short message mode. The message subject is obtained from the voicemail server, so that the user can obtain the message content at the first time, and can also save network bandwidth and power resources. This saves resources such as bandwidth and power. DRAWINGS

1 is a schematic flow chart of a voice message processing method according to an embodiment of the present invention;

2 is a schematic flowchart of a voice message processing method according to Embodiment 1 of the present invention;

3 is a schematic diagram of triggering forward rotation of an HLR in Embodiment 1 of the present invention;

4 is a schematic flowchart of a voice message processing method according to Embodiment 2 of the present invention;

5 is a schematic flowchart of a voice message processing method according to Embodiment 3 of the present invention;

FIG. 6 is a schematic flowchart of a voice message processing method according to Embodiment 4 of the present invention. detailed description

The basic idea of the embodiment of the present invention is: The message party terminal records the message subject when recording the voice message to the voice mailbox on the voice mail server; the receiver terminal obtains the message subject and displays the message subject to the user.

FIG. 1 is a schematic flowchart of a voice message processing method according to an embodiment of the present invention. As shown in FIG. 1, the method includes:

Step 101: The message party terminal records the message subject when recording the voice message to the voice mailbox on the voice mail server; Step 102: The receiver terminal acquires a message subject and presents the message subject to the user.

Optionally, the message subject of the message terminal recording the voice message to the voice mailbox is:

The subject of the recorded message is separated from the recorded voice message, and the message terminal receives the related subject recording prompt tone and then records the message subject; or

Optionally, after the message terminal records the message subject, the method further includes: converting, by the voicemail server, the recorded message subject audio content into text content, the receiver terminal acquiring the message subject and displaying the message subject to the user: Get the message subject converted to text content and present it to the user.

Optionally, the receiving terminal obtains a message subject and presents the message subject to the user: the receiver terminal acquires the recorded message subject audio content, and converts the recorded audio content into text content, and then, to the user Show the message subject converted to text content.

Optionally, the message subject obtained by the receiver terminal to obtain the text content is: the voice mail server pushes the message subject converted into text content to the receiver terminal, or the receiver terminal passes the voice mail client. The message subject converted to text content is actively acquired.

The embodiment of the present invention further provides a voice message processing system, where the voice message processing system includes: a message party terminal, a voice mail server, and a receiver terminal;

Optionally, the message terminal records a message subject when recording a voice message to a voice mailbox For:

Optionally, the voicemail server is further configured to convert the recorded message subject audio content into text content after the message subject is recorded by the message terminal.

Optionally, the receiving terminal is configured to obtain the recorded message subject audio content, and convert the recorded audio content into text content, and then display the message subject converted into text content to the user.

Optionally, the receiving terminal displays the message subject to the user as: providing the user with a link or button of the message subject for the user to click to listen to the corresponding message subject.

The technical solutions of the present invention are further elaborated below in conjunction with the accompanying drawings and specific embodiments. Example 1

The scenario described in this embodiment is: when the incoming call of the calling user is transferred to the voice mailbox of the called user, the calling user separately records the voice message and the message subject according to the prompt information; the voice mail server will use the voice message and The message subject is stored in the voice mailbox of the called user; after the voicemail client of the called user obtains the voice message, When the user is called to list the received voice message, a link or button is provided on the entry of the voice message, so that the called user can click to listen to the message subject; or the called user's voicemail client After acquiring the voice message, the terminal converts the message subject carried therein into text, and then displays the received voice message for the called user, and displays the text in the entry of the voice message. The subject of the message.

2 is a schematic flowchart of a voice message processing method according to Embodiment 1 of the present invention. As shown in FIG. 2, the process specifically includes the following steps:

Step 201: The calling terminal separately records the voice message and the message subject to the voice mail server to which the called party belongs through real-time recording;

The calling terminal calls the called party through the existing mobile communication technology. When the voice message is needed, for example, when the called party is unreachable, the call signaling is transferred to the voicemail server to which the called party belongs, through voice call, real-time recording. The voice message is transmitted to the called party voicemail server for recording, and the voice message recording of the terminal and the server is performed; the process is prior art, and FIG. 3 takes the HLR trigger forward as an example, and shows that the MSC requests the called location from the HLR. When the information is received, the HLR location information response returns to the forwarding number of the voice mailbox, and the MSC performs the process of forwarding the message.

Here, the voicemail server can play a voice prompt for the calling terminal, prompting the calling user to record the voice message and the message subject; for example, the user can be prompted to start a voice message after hearing a prompt tone, and press a key after the voice message ends. Then start recording the message subject.

Step 202: The voicemail server receives the voice message and the message subject, and stores the voice message and the message topic voice message into a voice mailbox of the called user.

Voicemail and message topics can be stored in the voicemail server in a proprietary format or in a standard format, such as the MIME format. When a voice message is transmitted from the server to the recipient terminal, the voice message is encoded in MIME format. The voicemail server can generate a voice message conforming to the Internet message format according to the Multipurpose Internet Mail Extensions (MIME) protocol, and use the voice message and the message subject as two The audio medium is carried in the message body of the voice message; in order to facilitate the called party to distinguish the voice message and the message subject, the corresponding position in the message body can be distinguished by a message header (Header), for example, where the message subject is located Partially insert a Content-Description header and set its value to "Subject".

Step 203: The voicemail server sends a notification message to the called terminal to notify the called user that a new voice message is delivered.

Here, the voicemail server may also choose not to send a notification, waiting for the called party voicemail client to actively request to obtain a voice message.

Step 204: The called party voicemail client acquires the voice message from the voicemail server or selectively acquires a topic part;

Here, the selective acquisition of the topic part is generally based on the consideration of saving traffic. This step can be operated by the Internet Message Access Protocol (IMP) fetch (FETCH) instruction.

Step 205: The called party voicemail client lists the received voice message on the user interface, and provides a link or button on the entry of the voice message, so that the called user can click to listen to the message subject; Or the called party voicemail client converts the message subject carried in the voice message from audio to text, and then, when listing the received voice message for the called user, Displaying the message subject in the form of text on the entry of the voice message;

Here, the called party voicemail client lists the received voice messages on the user interface may be listed according to the request of the called user.

It should be noted that when the called user selects and opens the voice message, the message subject may continue to be displayed on the user interface in the form of a link, a button, or a text. Example 2

The scenario described in this embodiment is: When the incoming call of the calling user is transferred to the voice of the called user When the mailbox is in the mailbox, the calling user separately records the voice message and the message subject according to the prompt information; the voice mail server generates a voice message according to the voice message, and converts the message topic into text content, which is carried in the voice message; The voicemail server stores the voice message in a voice mailbox of the called user; the voicemail server may send a notification message to the called user, where the notification message may carry a place that has been converted into text a message subject; the voicemail client of the called user acquires the voice message, and then, when listing the received voice message for the called user, in the form of a text on the entry of the voice message The message subject is displayed.

4 is a schematic flowchart of a voice message processing method according to Embodiment 2 of the present invention. As shown in FIG. 4, the process specifically includes the following steps:

Step 401: The calling terminal separately records the voice message and the message subject to the voice mail server to which the called party belongs through real-time recording;

The voicemail server can play a voice prompt for the calling terminal, prompting the calling user to record the voice message and the message subject; for example, the user can be prompted to start a voice message after hearing a prompt tone, press a key after the voice message ends, and then start Record a message subject.

Step 402: The voicemail server converts the message subject into text content, and the voicemail server stores the voice message and the topic into the voice mailbox of the called user; the voice message and the topic are transmitted from the server to the receiver. Before the terminal, the voicemail server may generate a voice message conforming to the Internet message format according to the MIME protocol, and carry the voice message in the message body of the voice message;

Here, the message subject just recorded is voice media. In this step, the message subject is converted from voice to text; subsequently, the message subject converted into text is carried as a media content in the voice message. In the message body, or directly as a message subject, insert into the Subject message header of the voice message.

Step 403: The voicemail server may send a notification message to the called terminal to notify the called party. The user has a new voice message delivery; the notification message may carry the message subject that has been converted into text, so that the called user can know the approximate content of the voice message at the first time; or, Send a notification, waiting for the called party voicemail client to actively request to obtain a voice message.

Step 404: The called party voicemail client obtains the voice message from the voicemail server.

This step can be operated by the FETCH (fetch) instruction of the IMAP protocol.

Step 405: The called party voicemail client lists the received voice message on the user interface, and displays the message subject that has been converted into text in the form of text on the entry of the voice message. Example 3

The scenario described in this embodiment is: when the incoming call of the calling user is transferred to the voice mailbox of the called user, the calling user records the voice message according to the prompt information; the start time period or the last time period of the effective voice message (for example, at the beginning The 1 minute or last 1 minute voice message is converted to the text and the first 256 valid bytes are intercepted) will be extracted as the subject information. The voicemail server converts the start time period or the last time period of the voice message into text content as a voice leave topic, and carries the voice message in the voice message; the voice mail server stores the voice message in the voice mailbox of the called user The voicemail server may send a notification message to the called user, where the notification message may carry the message subject that has been converted into text; the voicemail client of the called user acquires the voice message, and then When the received voice message is listed for the called user, the message subject is displayed in the form of text on the entry of the voice message.

FIG. 5 is a schematic flowchart of a voice message processing method according to Embodiment 3 of the present invention. As shown in FIG. 5, the process specifically includes the following steps:

Step 501: The calling terminal records the voice message to the voice mail server to which the called party belongs by using real-time recording mode;

Step 502: The voice mail server converts part of the voice message into text according to the voice message. In this content, the voicemail server stores the message and the theme into the voice mailbox of the called user;

Before the voice message is transmitted from the server to the recipient terminal, the voicemail server can be based on

The MIME protocol generates a voice message conforming to the Internet message format, and carries the voice message in the message body of the voice message. In this step, the start period of the voice message can be converted by voice through the prior art. For text, as the subject; the message subject converted to text is then carried as a media content in the message body of the voice message, or directly as a message subject, inserted into the Subject message header of the voice message.

Step 503: The voicemail server may send a notification message to the called terminal to notify the called user that a new voice message is delivered; the notification message may carry the message subject that has been converted into text, so that the called user can The approximate content of the voice message is known in the first time; or, the notification may be sent without waiting for the called party voicemail client to actively request to obtain the voice message.

Step 504: The called party voicemail client obtains the voice message from the voicemail server.

Step 505: The called party voicemail client lists the received voice message on the user interface, and displays the message subject converted into text in the form of text on the entry of the voice message;

In this embodiment, converting the beginning portion or the ending portion of the voice message into text as a topic may also be implemented on the recipient client. When the called user selects and opens the voice message, the message subject may continue to be displayed in text form on the user interface. Example 4

FIG. 6 is a schematic flowchart of a voice message processing method according to Embodiment 4 of the present invention. As shown in FIG. 6, the process specifically includes the following steps:

Step 601: The calling terminal records the voice message to the called party through real-time recording. Voicemail server;

The calling terminal calls the called party through the existing mobile communication technology. When the voice message is needed, for example, when the called party is unreachable, the call signaling is transferred to the voicemail server to which the called party belongs, through voice call, real-time recording. The voice message is transmitted to the called party's voicemail server for recording, and the voice message recording of the terminal and the server is performed.

Step 602: The voice mail server receives the voice message, and intercepts a start valid period of the voice message or a copy of the last valid period as a message subject.

The voice message valid period in this step can be set to 40S.

Before the voice message is transmitted from the server to the recipient terminal, the voicemail server may generate a voice message conforming to the Internet message format according to the Multipurpose Internet Mail Extensions (MIME) protocol, and use the voice message and the message subject as Two audio media are carried in the message body of the voice message; in order to facilitate the called party to distinguish the voice message and the message subject, the corresponding position in the message body can be distinguished by a header (for example, the message subject can be Insert a Content-Description header into the section, and set its value to "Subject";

Step 603: The voicemail server may send a notification message to the called terminal to notify the called user that a new voice message is delivered; or may choose not to send a notification, and wait for the called party voicemail client to actively request to obtain the voice message;

Step 604: The called party voicemail client acquires the voice message from the voicemail server or selectively acquires a topic part;

This step can be operated by the FETCH command of the Internet Message Access Protocol (IMP).

Step 605: The called party voicemail client lists the received voice message on the user interface, and provides a link or button on the entry of the voice message, so that the called user can click to listen to the message subject; Alternatively, the called party voicemail client will be in the voice message Transmitting the message subject by audio to text, and then displaying the message subject in the form of text on the entry of the voice message when the received voice message is listed for the called user;

Here, when the called user selects and opens the voice message, the message subject may continue to be displayed on the user interface in the form of a link, button, or text.

It should be noted that the voice message mentioned in the embodiment of the present invention generally refers to a media message that is packaged and packaged according to an Internet Message Format (IMF) or a certain encoding format, and the main content is voice data. .

The above is only the preferred embodiment of the present invention and is not intended to limit the scope of the present invention. Industrial applicability

In the voice message processing method and system according to the embodiment of the present invention, the message party terminal records the message subject when recording the voice message to the voice mailbox on the voice mail server; the receiver terminal obtains the message subject and presents the message subject to the user. Through the embodiment of the present invention, the voicemail client can display the message subject to the user, so that the user can selectively listen to the voice message according to the message theme and quickly locate the voice message, thereby improving the user experience; and, the message receiver can only use the short message mode. The message subject is obtained from the voicemail server, so that the user can obtain the message content at the first time, and can also save network bandwidth and power resources. This saves resources such as bandwidth and power.

Claims

claims

1. A voice message processing method, wherein the method includes:

The terminal that left the message records the message subject when recording the voice message to the voicemail on the voicemail server;

The receiving terminal obtains the message subject and displays the message subject to the user.

2. The method according to claim 1, wherein the subject of the message recorded by the terminal that left the message when recording the voice message to the voice mailbox is:

Recording the message topic and recording the voice message are performed separately. The message party terminal records the message topic after receiving the relevant topic recording prompt tone; or,

The process of recording message topics is unified with the process of recording voice messages, that is, a recording at the beginning or end of the voice message is used as the subject content, and the voicemail server extracts the topic message from the voice message.

3. The method according to claim 1 or 2, wherein after the message party terminal records the message subject, the method further includes:

The voicemail server converts the recorded message topic audio content into text content. The receiving terminal obtains the message topic and displays the message topic to the user as follows: Obtaining the message topic converted into text content and displaying it to the user.

4. The method according to claim 1 or 2, wherein the receiving terminal obtains the message topic and displays the message topic to the user as:

The receiving terminal obtains the recorded message topic audio content, converts the recorded audio content into text content, and then displays the message topic converted into text content to the user.

5. The method according to claim 3, wherein the receiving terminal obtains the message subject converted into text content by: the voicemail server pushes the message subject converted into text content to the receiving terminal, or , the receiving terminal actively obtains the message topic converted into text content through the voicemail client.

6. A voice message processing system, wherein the voice message processing system includes: a message party terminal, a voice mailbox server and a receiving terminal; wherein,

The message party terminal is configured to record the message topic when recording the voice message to the voice mailbox on the voice mailbox server;

The receiving terminal is configured to obtain the message topic and display the message topic to the user.

7. The system according to claim 6, wherein the subject of the message recorded by the terminal that left the message when recording the voice message to the voice mailbox is:

8. The system according to claim 6 or 7, wherein,

The voicemail server is also configured to convert the recorded message topic audio content into text content after the message party terminal records the message topic,

The receiving terminal is specifically configured to obtain the message topic converted into text content and display it to the user.

9. The system according to claim 6 or 7, wherein,

The receiving terminal is specifically configured to obtain the recorded message topic audio content, convert the recorded audio content into text content, and then display the message topic converted into text content to the user.

10. The system according to claim 8, wherein,

The receiving terminal obtains the message topic converted into text content by: the voicemail server pushes the message topic converted into text content to the receiving terminal; or, the receiving terminal actively obtains the message topic converted into text content through the voicemail client Convert the message subject to text content.