A method for a speech response system to automatically transfer users to human agents. The method can establish an interactive dialog session between a user and an automated speech response system. An error score can be established when the interactive dialog session is initiated. During the interactive...http://www.google.es/patents/US8073699?utm_source=gb-gplus-sharePatente US8073699 - Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
Numeric weighting of error recovery prompts for transfer to a human agent ...
