Methods and an apparatus are provided for directing and managing cross-channel interactions with a customer. A customer makes multiple contacts with a business over first and second channels. These contacts are electronically represented as first and second interactions which are recorded in a single...http://www.google.es/patents/US6886037?utm_source=gb-gplus-sharePatente US6886037 - Channel director for cross-channel customer interactions
Channel director for cross-channel customer interactions
