An apparatus and method for coordinating multiple user responses solicited from a user during a session with a call processing application includes receiving a first transmission from a user via a communication network, the transmission causing a voice channel control unit of an IVR unit to open a voice-form...http://www.google.es/patents/US6295342?utm_source=gb-gplus-sharePatente US6295342 - Apparatus and method for coordinating user responses to a call processing tree
Apparatus and method for coordinating user responses to a call processing tree
