A method and computer-readable medium for providing electronic support and assistance from a server to a client are disclosed. An agent residing on the client monitors events requiring support, such as faults and error messages. When an event requiring support occurs, the client agent collects data associated...http://www.google.es/patents/US20030097617?utm_source=gb-gplus-sharePatente US20030097617 - Automatic classification of event data
Número de solicitud: 09/865,167 Número de publicación: US 2003/0097617 A1 Fecha de presentación: 24 May 2001 Patente emitida: US6898737 ( Fecha de emisión 24 May 2005)
