An integrated voice and data business transaction detail reporting system for a telephone system (12), having a switch (14) for directing incoming telephone calls, a device (14) for generating information pertaining to voice of the incoming calls, a device (26) for generating business transaction data...http://www.google.es/patents/US5511117?utm_source=gb-gplus-sharePatente US5511117 - Integrated voice and business transaction reporting for telephone call centers
Integrated voice and business transaction reporting for telephone call centers
