A method and apparatus for utilizing an Internet web server to direct the processing of operator assistance type calls. A Telephony web browser is connected to a switch to receive customer signals over a voice channel and switch signals over a data channel. Responsive to receipt of inputs over the voice...http://www.google.es/patents/US6430175?utm_source=gb-gplus-sharePatente US6430175 - Integrating the telephone network and the internet web
Integrating the telephone network and the internet web
