A call center system allows a representative and a user to jointly browse World Wide Web content while simultaneously conducting a voice conversation over either a circuit switched or packet switched network. A user may initiate a joint browsing, or synchronous collaboration, session by accessing a web...http://www.google.es/patents/US6295551?utm_source=gb-gplus-sharePatente US6295551 - Call center system where users and representatives conduct simultaneous voice and joint browsing sessions
Call center system where users and representatives conduct simultaneous ...
