A Service Level Management system is provided. A notification of a service level problem within a combination packet-switching and circuit-switching hybrid network is received by the system. The service level agreement is retrieved and the problem is checked against the agreement to determine if the...http://www.google.es/patents/US6556659?utm_source=gb-gplus-sharePatente US6556659 - Service level management in a hybrid network architecture
Service level management in a hybrid network architecture
