A method, computer program product, and an apparatus for transferring a telephone call and associated data from an IVR system to a live agent or other system are provided. An exemplary embodiment may include a voice portal of the IVR system requesting an access number for a live agent and sending data...http://www.google.es/patents/US8155300?utm_source=gb-gplus-sharePatente US8155300 - Method, computer program product, and apparatus for transferring a call and associated data and an associated system thereof
Method, computer program product, and apparatus for transferring a call and ...
