A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different...http://www.google.es/patents/US7092509?utm_source=gb-gplus-sharePatente US7092509 - Contact center system capable of handling multiple media types of contacts and method for using the same
Contact center system capable of handling multiple media types of contacts ...
