A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management for...http://www.google.es/patents/US5546452?utm_source=gb-gplus-sharePatente US5546452 - Communications system using a central controller to control at least one network and agent system
Communications system using a central controller to control at least one ...
