A computer program for training a customer service representative by analyzing a telephonic communication between a customer and a contact center is provided. A code segment selects at least one identifying criteria. A code segment identifies a pre-recorded first telephonic communication corresponding...http://www.google.es/patents/US8094790?utm_source=gb-gplus-sharePatente US8094790 - Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
Method and software for training a customer service representative by ...
