(54) HELP DESK SYSTEMS AND METHODS FOR USE WITH COMMUNICATIONS NETWORKS
(75) Inventors: David T. Taylor, Durham, NH (US);
Jonathan P. Caron, Nottingham, NH
(US); Patrick A. Bosa, Exeter, NH
(US)
(73) Assignee: Computer Associates Think, Inc.,
Islandia, NY (US)
( * ) Notice: Subject to any disclaimer, the term of this patent is extended or adjusted under 35 U.S.C. 154(b) by 0 days.
(21) Appl. No.: 10/282,872
(22) Filed: Oct. 29, 2002
(65) Prior Publication Data
US 2003/0056140 Al Mar. 20, 2003
Related U.S. Application Data
(63) Continuation of application No. PCT/US01/14766, filed on May 7, 2001.
(60) Provisional application No. 60/202,300, filed on May 5, 2000, provisional application No. 60/202,299, filed on May 5, 2000, provisional application No. 60/202, 296, filed on May 5, 2000.
(51) Int. CI.
G06F11/00 (2006.01)
(52) U.S. CI 714/48
(58) Field of Classification Search 714/27,
714/48; 709/1 See application file for complete search history.
(56) References Cited
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