[54] COMMUNICATIONS SYSTEM USING A
CENTRAL CONTROLLER TO CONTROL AT
LEAST ONE NETWORK AND AGENT
SYSTEM
[75] Inventors: G. Wayne Andrews, Amherst, N.H.;
Steven H. Webber, Groton, Mass.;
James P. Kelly, Newbury, Mass.;
Lawrence E. Johnson; Jerry A. Stern,
both of Sudbury, Mass.; Vincent J.
Milano, Jr., Westwood, Mass.; Charles
R. Davis, Slow, Mass.
[73] Assignee; GeoTel Communications Corp.,
Littleton, Mass.
[21] Appl. No.. 398,950
[22] Filed: Mar. 2, 1995
[51] Int. CI.6 H04M7/06
[52] U.S. CI 379/219; 379/265; 379/279;
379/269; 379/201
[58] Field of Search 379/201, 220,
379/221, 219, 279, 265, 267, 269, 112, 207, 202, 214, 157, 88, 89
[56] References Cited
U.S. PATENT DOCUMENTS
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Primary Examiner—Jeffery Hofsass
Assistant Examiner—Scott Wolinsky
Attorney, Agent, or Firm—Hayes, Soloway, Hennessey,
Grossman & Hage
[57] ABSTRACT
A communications system and method for automatically making telephone routing decisions with "global authority" based upon information gathered in real time from the entire communications system and global optimization criteria. The present invention permits unified central control and management for the entire system.
72 Claims, 9 Drawing Sheets
