Here's our expert guide to unlocking value from evaluations - not available out of the box | Published on: Apr 19, 2023.
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Amazon Connect returns search results for both completed and in-progress contacts. For contacts handled by agents, a contact is only marked as completed once ...
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A deeper explanation of Amazon Connect Amazon Connect allows you to set up a contact centre in minutes, which can be scaled to support millions of customers. ...
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Contact Lens enables agent performance evaluations against defined quality standards, aided by conversational analytics and screen recording capabilities.
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Amazon Connect Post-Contact Gen AI Summaries and Power BI. Rush Nour || 9 May 2024 ... Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts.
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Amazon Connect helps you to assess, track, and improve how agents interact with customers and resolve issues. For example, you can search for a contact, ...
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Within Amazon Connect, Agent Supervisors can search for a contact record, listen to audio recordings and choose an evaluation form to help score their ...
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Describes how to enable Amazon Connect Contact Lens for flows that you want to analyze.
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Enhancement: "Get Salesforce Contact Id" block now uses FIND syntax to search across multiple fields. ... Feature: CTI Flow Block - “Get Tabs With Matching Url” ...
Join this workshop to learn how you can access resources in your VPC privately without having to deploy an internet gateway and connect your resources to the ...
AWS Security & Sumo Logic Analytics Provide Comprehensive Cloud Infrastructure Visibility. Elevate Your Security Posture...