2,525 total
Saoirse and River-Frey were fabulous.
Saoirse from Safer gambling was diligent and River-Frey was a super informed agent in general customer services who handled everything really speedily and both were very welcoming and personable.
Thanks to you both.
Date of experience: 07 May 2024
Bordertown 3:35 Australia racing it went of at 4:30 i picked the winner the race was not voided however but on the exchange it was voided for no reason at all nothing was wrong i am really disappointed .
Date of experience: 10 May 2024
This company disable features and bonuses on slots and cheat you at everything from slots to all bets
Date of experience: 10 May 2024
This a review for customer service. I had a wonderful experience today with Cintia who spent a long time helping me through some access issues for an account which I had not used in a long time. it was a complicated issue with details being out of date and the account had been closed with a balance on before I spoke to her but it was all sorted in the end
normal statement that I don't usually leave reviews etc but Im old enough to recognise exceptional customer service anywhere
Date of experience: 06 May 2024
Previously lots of issues as I lost my debit card and I had the info they wanted at the time but couldn’t upload it.
Today Leo has solved this for me in 5 minutes. As well as escalating another issues that has external connections.
Well done Leo.
Date of experience: 05 May 2024
Forced to stop trading on Betfair exchange due to being forced to pay 40% commission on my profits every Wednesday.
Date of experience: 08 May 2023
Absolutely shocking they have suspended my account completely gave them all proof of documents still haven’t done anything spoke to numerous amount of people and they all said the same thing
Date of experience: 06 May 2024
Agent answered very quickly, competent and friendly. If I lived in a country where I could become a customer I would strongly recommend Betfair. Huge thumbs up 👍
Date of experience: 04 May 2024
Very bad experience My account was suspended by them from last 48 hours I gave all the proof and documents whatever they asked me but still they didn't do anything.i am very frustrated 🥴
Date of experience: 30 April 2024
What on earth has Betfair done to it's online app??? They've taken something completely user friendly and simple, over-complicating it to the point where it's unusable. I could not even find my way to the betting slip. Ridiculous!
Date of experience: 27 April 2024
Had a problem with bonus and they fixed it straight away Betfair give you bonuses every week not just when you sigh up I’ve had accounts with a few different betting sights but there bonuses are poor compared to Betfair so I would recommend Betfair to anyone who visits these sight to give them a go
Date of experience: 09 May 2024
After contacting Betfair about a problem loading up my free rewards it was a quick and easy solution that solved the issue. I was quickly credited for the free rewards that I had won.
Date of experience: 02 May 2024
Hi
Have been playing bingo on Betfair for a while now. I eventually won £19 00. (Bingo)
I went to the withdrawal procedure and I eventually had to contact them. My account has now been Suspended. Any ideas anyone. Thanks
Date of experience: 01 April 2024
Great customer service experience. It was quick, accurate, helped me check my transactions and answered all my questions properly. Betfair the best, big fan of what they do :)
Date of experience: 29 April 2024
spoke to customer service they were very helpfull and resolved my issue very quickly
Date of experience: 07 May 2024
They try to charge a ridiculous 20% commission when you start making any real money on their site.
And they only show you betting records going back 3 months.
Just an annoying company to deal with. I recommend Matchbook, BETDAQ or Smarkets.
Date of experience: 19 April 2024
I had problems with my sign up bonus, they were very helpful and resolved the issue for me. If this issue hadn’t occurred it would have been full stars.
Date of experience: 02 May 2024
They sent me a very dodgy email wanting all my personal details, when I tried responding, I received a mailer demon so Googled official site, used that email and guess what mailer demon again. Has anyone else had this happen?
Date of experience: 22 April 2024
The lady who answered all of my questions lm 73 not technically savvy but she was not only professional she was very caring as well so as a well known panel would say it's a yes from me 😉
Date of experience: 27 April 2024
What on earth have Flutter Entertainment done to Betfair? I have been a BF customer since their inauguration in 2000, the sums of money in and out of my account are really quite scary to even think about. I recall a day when you could physically speak to someone when you had an issue, now I doubt even if this Trustpilot review will ever be replied to, they are now just one of the many growing number of facelsss organisations in this world.
Somehow they recently duped/decieved me into some silly promotion that I imagine was through one of their relentless spam promo texts, which resulted in my account being put onto some 8% exchange comission deal, I quite honestly would never in a million years have agreed to this for some silly free £2 promotional bet. The issue is now resolved (after much of my time and effort) and i'm back to my 2% standard rate.
Purely because of the trouble I had in trying to communicate with them, i'll now give them a complete boycot as you will not get any form of customer service from these guys, it's just non existent now.
Just like insurance companies, they are more concerned with getting new customers through the door rather than looking after their core existing ones, it's quite shameful really, I did get an eventual apology from them for my inconveniences after spending half my day getting it rectified.
(Apparently) it was own fault that they'd charged me 8% commission on my returns instead of the usual 2%.
A great company if you like to be treated like a number and not a person, they've simply become a machine, bring back the good old days when the old owners would call and offer hospitality invites to various sporting events!
Date of experience: 06 May 2024
