Harlescott Grange NiSA

1. Harlescott Grange Neighbourhood Standards Agreement An agreement between: and residents of Harlescott Grange This document is also available in: For copies of this information in an alternative format, please contact Severnside Housing on 01743 285000 or 0300 300 0059. Kynaston Road Community Centre

2. Harlescott Grange Neighbourhood Standards Agreement Thank you for taking the time to read this Neighbourhood Standards Agreement. As a resident of Harlescott Grange, we hope you agree that looking after the neighbourhood is not just the responsibility of all the partnering agencies which work in the area. What you do is vital... The Harlescott Grange Neighbourhood Standards Agreement sets the standards we have agreed to as a community. I agree with these standards and will abide by them. Name Address Signature Date If every resident signs the agreement it will mean a massive commitment by you, the residents, which will help to improve and strengthen the future of the area. Be proud; join us to shape the future of Harlescott Grange. Let’s: Be proud of your homes Help to look after the appearance of the estate and surroundings Show consideration to your neighbours Please cut out this page (KEEP THE BOOKLET FOR REFERENCE) Please return to Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA Contents What is a Neighbourhood Standards Agreement (NiSA)? 3 Our Commitment 4 Hate Crime 5 Community Safety 6 Anti-social behaviour 6 Crime reporting 7 Vandalism and graffiti 8 Environment 9 Rubbish, litter and fly-tipping 9 Dog fouling 11 Grass cutting and open spaces 12 Resident Involvement 13 Youth participation 13 Getting involved 16 Estate Management 18 Repairs and maintenance 18 Housing management 19 Financial Inclusion 20 Employment & money advice 20 Local Councillors 21 Map of the area covered by this NiSA 22 Useful contact numbers 23 All The Kings Men - sculpture walk 24 Map of the walk 25

3. What is a Neighbourhood Standards Agreement (NiSA)? We believe that everyone should have the right to live in a clean, peaceful and safe environment. This NiSA will encourage residents to take more interest within the community, and will inspire people to take more responsibility within the community and neighbourhood. The NiSA outlines the importance of residents and partnering agencies working together to improve and maintain standards and making it clear who is responsible for what. The purpose of this NiSA is for the community to have an active part in the decision making process on their estate. The partners to this agreement are: Severnside Housing Shropshire Council Your local Councillor West Mercia Police Shrewsbury Town Council Shropshire Fire and Rescue Riversway Church Grange Urban Safety Group The Grange Sports Centre Kynaston Road Community Centre Hope Church Grease Monkeys STAR Project (Street Teams Against Rubbish) Childrens Centre Services Toy Lending Library

4. Our commitment By agreeing to abide by the contents of the NiSA, residents and partners are committing to the wellbeing of Harlescott Grange and understand that a ‘good neighbour’ approach and tolerant attitude is needed from everyone. We will make sure that we respect each other regardless of any differences and will think about how our behaviour may have an impact on others. All partners will work in Harlescott Grange to: Assist residents to resolve problems between themselves Prevent problems from happening in the first place Tackle the root cause of any problem by sharing information with partners Not tolerate crime, anti-social behaviour, vandalism and graffiti Take appropriate action to tackle anti-social behaviour, nuisance or crime Take all reports of anti-social behaviour seriously and deal with them sensitively and confidentially and offer support for witnesses Encourage people to respect each other and be more involved within the community How will this agreement be monitored? This Neighbourhood Standards Agreement will be reviewed following the first six months by Severnside’s Resident Inspectors to ensure the residents and partners are delivering what we promise. From then on, it will be reviewed annually. All The Kings Men sculpture walk Map of the route

5. HATE CRIME... ...we wonít tolerate it Shropshire is committed to action on Hate Crime or any incident motivated by prejudice and hate. This includes crimes based on: Race Disability Sexual orientation Faith Report it Call the Police on 101 (non-emergency) or call Victim Support on 0300 303 1974 (free and confidential) All The Kings Men Scuplture Walk All the Kings Men is a sculpture walk around Harlescott Grange, where King Henry camped before winning the Battle of Shrewsbury in July 1403. The walk is designed to stimulate gentle exercise, at the same time as helping people understand the important history of Harlescott Grange. It is a one mile circular route which you can join at any point, and includes six sculptures about the Battle of Shrewsbury. All of the sculptures were created by local artists who found inspiration and practical assistance through their work with people from local schools and groups including The Grange Secondary School The Grange Junior School The Learning Pocket Art Group Greenacres Primary School The Grange Youth Centre Along the walk are 35 pavement ‘waymarkers’, which were individually designed by members of the local community to mark the route of the sculpture trail. Hate Crime Hate crimes are any crimes that are targeted at a person because of hostility or prejudice towards that person’s: • disability • race or ethnicity • religion or belief • sexual orientation • transgender identity This can be committed against a person or property. A victim does not have to be a member of the group at which the hostility is targeted. In fact, anyone could be a victim of a hate crime. Hate crime can take many forms including: • physical attacks - such as physical assault, damage to property, offensive graffiti, neighbour disputes and arson • threat of attack - including offensive letters, abusive or obscene telephone calls, groups hanging around to intimidate and unfounded, malicious complaints • verbal abuse or insults - offensive leaflets and posters, abusive gestures, dumping of rubbish outside homes or through letterboxes, and bullying at school or in the workplace.

6. Community Safety Anti-Social Behaviour (ASB) Severnside Housing will: Respond if appropriate to any reports of ASB within 5 working days or within 24 hours if serious Residents will: Report ASB to the ASB co-located team on 0345 678 9020 Agree an action plan with anyone who is experiencing ASB and agree ways you can report any further incidents In the first instance, look to resolve issues by talking to their neighbours in a calm manner Monitor ASB cases on a regular basis and keep everyone involved updated Keep agencies informed of any incidents or developments Take enforcement action when necessary and provide support for witnesses Take responsibility for their own behaviour and of their family and visitors The police will: Carry out joint visits with Severnside Housing on a regular basis to tackle ASB Residents will: Report ASB to the ASB co-located team on 0345 678 9020 and support the police in providing information in any ASB cases Share information so that action can be taken and victims supported Patrol identified hot spot areas Shropshire Council will: Investigate reports of ASB Residents will: Report ASB to the ASB co-located team on 0345 678 9020 Work with Severnside Housing, the Police and other organisations to tackle any ASB Support agencies in providing information on any ASB cases Your local councillors will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Help and support you to feel safe in your home and to report ASB Report ASB to the ASB co-located team on 0345 678 9020 Work closely in partnership with other agencies to tackle reports of ASB Useful contact numbers Key contact numbers for agencies working in the neighbourhood: Just Credit Union 01743 252325 Citizens Advice Bureau 08444 99 11 00 Crimestoppers 0800 555 111 Hate Crime Reporting 101 or 0345 678 9020 The Grange School 01743 445493 The Grange Primary School 01743 462984 Greenacres School 01743 464570 Reporting Anti-Social Behaviour 0345 678 9020 Severnside Housing 01743 285000 or 0300 300 0059 Shrewsbury Friendly Neighbours 01743 235505 Shrewsbury Town Council 01743 281010 Shrewsbury Amateur Boxing Club 07940 585341 AMF Bowling 0844 826 3032 Shropshire Council 0345 678 9000 Surestart 01743 452400 Shropshire Fire and Rescue If it’s an emergency dial 999 If it’s not an emergency dial 01743 260200 Victim Support Shropshire 0300 303 1977 West Mercia Police If it’s an emergency dial 999 If it’s not an emergency dial 101 The Grange Urban Safety Group 0300 300 0059 Your local councillors Cllr. Vernon Bushell Shropshire Council 01743 231834 or 07967 657028 Cllr. Ioan Jones Shrewsbury Town Council 01743 441211 Basra Stores 01743 352008 Hope Church 01743 272465 Kynaston Road Community Centre 01743 468646 The Grange Sports Centre 01743 241397 Shrewsbury Toy Lending Library Katie on 07739 420541 or Kayla on 07979962672

7. Community Safety Crime Reporting The police will: Employ strategies to effectively deal with crime and ASB Residents will: Let the local policing team know about issues or concerns they have when they are patrolling the area Be available to discuss any issues you may have in relation to crime and ASB and keep you informed of policing activity and of any success in your area Attend meetings to raise any problems or concerns Keep you informed of progress in your case and liaise with partner agencies where appropriate Keep the local policing team up to date of any incidents or developments to the case Provide victim’s or witnesses the necessary support Notify the police should they require any additional support Reply to any messages left with the local policing team Contact the local policing team on 101 or email harlescott.lpt @westmercia.pnn.police.uk Riversway Church will: Provide facilities and support to enable the reporting of hate crime in cooperation with West Mercia Police and Shropshire Council Residents will: Contact Riversway Church on 01743 463970 Grange Urban Safety Group will: Hold monthly resident meetings and respond to any issues raised and ensure action is taken where necessary Residents will: Attend the Grange Urban Safety Group at Hope Church at 7pm on the second Tuesday of every month to report any issues or concerns Map showing the area covered by the Harlescott Grange Neighbourhood Standards Agreement Map data 2013 Google©

8. Severnside Housing will: Remove offensive graffiti within 24 hours of it being reported, and any other graffiti promptly Residents will: Not cause vandalism or graffiti Report vandalism and graffiti to the co-located team on 0345 678 9020 / 9006 Report any individuals who are responsible for causing vandalism and graffiti Work with partners to identify the individual(s) who are responsible for any vandalism and graffiti and take enforcement action where necessary Shropshire Council will: Remove graffiti from all council owned property promptly after being reported Remove any offensive or racist material as soon possible and within 24 hours The police will: Appropriately investigate cases of vandalism and graffiti Carry out estate walks along with partnering agencies to identify areas of vandalism and graffiti Residents will: Attend estate walks to help us to identify any areas which require further action Community Safety Vandalism and Graffiti Residents will: Contact the local policing team on 101 or email harlescott.lpt@westmercia.pnn.police.uk Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Cllr. Vernon Bushell Vernon Bushell 49 Gloucester Road, Harlescott Grange, Shrewsbury, Shropshire SY1 3PN Home: 01743 363878 vernon.bushell@shropshire.gov.uk Cllr. Ioan Jones Ioan Jones 39 Worcester Road, Harlescott Grange, Shrewsbury, Shropshire SY1 3LR Home: 01743 441211 ioan.jones-stc@shropshire.gov.uk Your local Councillors for the Harlescott Division / Ward are: Cllr. Vernon Bushell, Shropshire Council Cllr. Ioan Jones, Shrewsbury Town Council Our role is to: Work to improve all aspects of life in our area Represent all residents and groups what ever the issue Influence policy in Council Give leadership and directions To act as advocates for Harlescott To achieve this we believe that: We will deal with all matters raised with us promptly and always report back We are available for consultation and advice at all reasonable times We live in the Division / Ward and regularly visit all areas We will keep in touch through newsletters and email We will keep up to date about what is going on We will participate in as many groups, organisations and community events as possible We will work with all organisations within the Division / Ward inclusing NiSA partners We will have regular surgeries We hope that everyone will feel free to contact us at any time, thank you for reading this.

9. Environment Rubbish, Litter and Fly-Tipping Severnside Housing will: Remove rubbish from our land which has been fly-tipped Residents will: Report any rubbish which has been fly-tipped to the ASB co-located team on 0345 678 9020 Carry out estate walks to identify any properties and/or communal areas where rubbish has been left Ensure all rubbish is correctly disposed of Arrange litter pick events with the local community Notify Severnside Housing of areas where there are problems with litter Work with partners to identify any individual(s) responsible for fly-tipping and take action where necessary Take responsibility and ensure all rubbish is correctly disposed of Shropshire Council will: Clean the streets of the neighbourhood on a regular basis and empty street litter bins. Aim to take enforcement action against people who drop litter Residents will: Report any rubbish which has been fly-tipped on 0345 678 9006 Not place excess household waste in street litter bins Not drop litter or fly-tip rubbish Investigate and remove any fly-tipping from a highway or public open space. Aim to take enforcement action against those who fly-tip Report any rubbish or fly-tipping on 0345 678 9006 Collect household rubbish once a fortnight Collect recyclable materials once a fortnight Residents Will: Put rubbish out on the day of the bin collection, making sure it is correctly contained in a rubbish bin. On non-collection days ensure bin is kept tidily on own property or in correct bin store Report household and waste collection problems on 0345 678 9007 Needles will be collected within one hour of reporting, in normal working hours and an hour and a half outside of normal working hours Residents Will: report any needles seen in public open spaces on 0345 678 9007 Severnside Housing will: Ensure staff are trained to raise general awareness of welfare reform and the potential impact for customers and the business Severnside Tenants will: Financial Inclusion Riversway will: Hold a Just Credit Union drop-in session every Tuesday morning between 10am and 12pm Provide a Debt Advice Centre that residents can attend upon booking an appointment Residents will: Contact Riversway Church on 01743 463970 Childrens Centre Services will: Work with Shropshire Council Benefit Options Team to provide up-to-date benefit and entitlement information Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400 Provide budgeting, debt and benefit advice to customers using both in-house resources and our partners through an agreed referral process Plan and deliver campaigns to improve the take up of benefits, promoting the importance of budgeting, ensuring customers are signposted to the relevant agencies to provide a co-ordinated approach to debt, welfare benefit and money advice Promote energy saving measures, through our Affordable Warmth Strategy anf Forum, to reduce household costs Promote the work of Credit Unions and banks, to encourage customers to open accounts and access affordable finance Develop and deliver a programme of Job Clubs, linking to Learning Programme courses Work with partners to provide volunteering, training and work experience opportunities

10. Your local councillor will Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Environment Rubbish, Litter and Fly-Tipping continued STAR Project (Street Teams Against Rubbish) will: Arrange regular litter picks in areas of Harlescott Grange that are worst effected by litter and inform local residents of the dates and times Encourage residents to get involved Residents will: Contact Nick Langton on 07967 638691 for more information about how to get involved and inform STAR of any areas of areas you feel are a priority. Severnside Housing will: Carry out quarterly estate inspections Severnside Tenants will: Attend estate walks and notify Severnside Housing on 0300 300 0059 if there are areas which require attention Work with all partnering agencies when dealing with issues which arise from estate inspections Allow access for Severnside Housing staff to carry out new tenancy visit Visit new tenants within 4 weeks of their tenancy starting Discuss what is acceptable behaviour before any tenancy agreement is signed Estate Management Housing Management Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Consult with residents about any proposed changes and also provide the opportunity to residents to raise issues about services they feel need changing Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Stick to the responsibilities of their tenancy agreement and keep gardens and property well-kept and in good condition

11. Environment Dog Fouling Severnside Housing will: Work with partnering agencies to tackle dog fouling and take enforcement action against any tenant who doesn’t clean up after their dog Residents will: Take responsibility for their dogs and clean up after them Report issues with dog fouling to Shropshire Council on 0345 678 9000 and Severnside Housing on 0300 300 0059 Shropshire Council will: Regularly monitor the area and issue fixed penalty fines to owners whose dogs have been caught fouling Residents will: Contact Shropshire Council on 0345 678 9006 or email customer.service@shropshire.gov.uk if they are aware of dog fouling in the area Be aware that they can dispose of bagged dog waste in any street litter bin Residents will: Contact any of the agencies for further information All partners will: Raise awareness of dog fouling and provide doggie bags at events or upon requests Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Estate Management Repairs and Maintenance Severnside Housing will: Complete repairs which have been reported in the following timescales; Emergency repairs - such as severe storm damage, burst water mains - we will attend within 4 hours and make safe within 24 hours Urgent repairs - such as a leaky roof, blocked sink - work will be completed within 7 days Routine repairs - Such as loose floor boards - work will be completed within one calendar month Severnside Tenants will: Report repairs to Severnside Housing on 0300 300 0059 Allow access for Severnside Housing staff to rectify any repairs which have been reported Maintain their property to a good standard and take responsibility for any damage caused Notify Severnside Housing if unable to make an appointment Inspect or survey properties when there is a need to Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Shropshire Council will: Maintain adopted highways, footways, light columns and highway drainage to a well maintained standard Residents will: Contact Shropshire Council on 0345 678 9000 to report any problems with this service Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk

12. Environment Grass cutting and open spaces Severnside Housing will: Cut grass on their own land 14 times a year Residents will: Contact Severnside Housing on 0300 300 0059 if there are any problems with these services Remove litter and debris prior to the grass being cut Ensure all rubbish is correctly disposed of Ensure their car parks and drying areas will be visited 6 times a year to be litter picked and 4 times a year for weed control Shropshire Council will: Cut all grass and manage open spaces on Shropshire Council owned land Residents will: Contact Shropshire Council on 0345 678 9000 to report problems with this service Shrewsbury Town Council will: Cut open spaces every 16-21 working days during March to October Residents will: Contact Shrewsbury Town Council on 01743 281010 to report problems with this service Not drop litter in grassed areasRemove large items of litter prior to any cut Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Riversway Church will: Provide a structured volunteer programme to enable residents to contribute effectively to their community Provide facilities for meetings and events Residents will: Contact Riversway Church on 01743 463970 Resident Involvement Getting Involved continued The Grange Sports Centre will: Provide sports facilities for hire Kynaston Road Community Centre will: Provide facilities for hire for the local community Provide a community cafe for events held at the Community Centre Residents will: Contact the Grange Sports Centre on 01743 241397 or email grange.leisure@shropshire.gov.uk or follow on Facebook: TheGrangeSportsCentre for lists of clubs and facilities Residents will: Contact the Community Centre Manager for more details, on 01743 468646 Childrens Centre Services will: Offer local volunteer opportunities as appropriate Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400

13. Resident Involvement Youth Participation Severnside Housing will: Work with partnering agencies to involve and engage young people in Harlescott Grange through events and activities Residents will: Contact Severnside Housing on 0300 300 0059 or email community.development@severnsideho using.co.uk for further information Produce quarterly newsletters in conjunction with the Police to advertise events and promote initiatives The police will: Engage with young people (staffing permitting) to address core police responsibilities of crime, disorder and antisocial behaviour within communities Shropshire Fire and Rescue Service will: Attend information days and events to raise awareness where staffing levels permit Work together to combine information that can be sent out for peak events, such as bonfire night, Christmas etc or where trends are identified Actively take part in meetings where necessary and where staffing levels permit Participate on joint visits with partner agencies in tackling issues around hoarding and fire risks in the early stages Residents will: Contact the local policing team on 101 or email harlescott.lpt@westmercia.pnn.police.uk Residents will: Contact Shropshire Fire and Rescue Service for further information on 01743 260200 or www.shropshirefire.gov.uk Resident Involvement Getting Involved Severnside Housing will: Work with Resident Inspectors and will provide the opportunity to become involved in a Residents group Residents will: Contact Severnside Housing on 0300 300 0059 or email community.development @severnsidehousing.co.uk if you wish to get involved or for further information Provide information on a number of ways in which people can get involved and make a difference Offer a range of online courses through our Housing e-Academy that can be completed at your leisure Carry out estate walkabouts with partners and residents to identify any issues within the area Attend estate walks and contact Severnside Housing if there are areas which require attention Work with other partnering agencies to organise intergenerational activities and projects Your local councillor will: Publish regular newsletters, email group messages, meet with any individuals or groups and be seen around and about at regular intervals Participate in any appropriate community groups, walkabouts and arrange consultation and local planning events Grange Urban Safety Group will: Hold monthly meetings for residents and respond to any issues reported, ensuring action is taken where necessary Offer taster sessions and accredited courses for both Severnside and non- Severnside residents to attend, covering a wide range of topics from financial to back-to-work, safety in the home to hobbies and communities to DIY. Courses are free for Severnside residents but a small charge will apply to non-Severnside residents Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Residents will: Attend the Grange Urban Safety Group meetings to report any issues or find out how to get more involved

14. Residents will: Contact the Grange Sports Centre on 01743 241397 or email grange.leisure@shropshire.gov.uk or follow on Facebook: TheGrangeSportsCentre for lists of clubs and facilities Resident Involvement Youth Participation continued Shropshire Council will: Work with local schools and engage with youths to tackle issues on the estate Residents will: Contact Shropshire Council on 0345 678 9000 for further information Riversway Church will: Provide facilities and resources to hold regular youth clubs and events on site Encourage young people to engage with local initiatives to support the local community Work with partnering agencies to provide opportunities to allow young people to build confidence and self esteem Provide facilities and access to training for those young people seeking employment, help and online access to benefits Residents will: Contact Riversway Church on 01743 463970 The Grange Sports Centre will: Provide sports facilities and clubs that can be accessed by all (small charge applies) Encourage young people to participate in sports activities outside of school hours Kynaston Road Community Centre will: Provide a venue for clubs to hold meetings and events Residents will: Contact the Community Centre Manager for further details on 01743 468646 Resident Involvement Youth Participation continued Grease Monkeys will: Offer young people aged 16 to 24 something to do on a Tuesday evening, based around working on cars. Have fun and learn something new at the same time. Residents will: Contact Nick Langton on 07967 638691 for more information Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400 Childrens Centre Services will: Provide a venue for local stay and plays, Health Visitor clinics, adult and community learning courses and young parent groups Promote the take up of Early Education funding Contact the Family Information Service on 01743 254400 Shrewsbury Toy Lending Library will: Hold sessions every Tuesday 10am – 1pm at Kynaston Road Community Centre. £1 per family/ childminder group includes a health snack for children. Residents will: Contact Katie 07739420541 or Kayla 07979962672 or email toy.library@hotmail.co.uk for further information

15. Residents will: Contact the Grange Sports Centre on 01743 241397 or email grange.leisure@shropshire.gov.uk or follow on Facebook: TheGrangeSportsCentre for lists of clubs and facilities Resident Involvement Youth Participation continued Shropshire Council will: Work with local schools and engage with youths to tackle issues on the estate Residents will: Contact Shropshire Council on 0345 678 9000 for further information Riversway Church will: Provide facilities and resources to hold regular youth clubs and events on site Encourage young people to engage with local initiatives to support the local community Work with partnering agencies to provide opportunities to allow young people to build confidence and self esteem Provide facilities and access to training for those young people seeking employment, help and online access to benefits Residents will: Contact Riversway Church on 01743 463970 The Grange Sports Centre will: Provide sports facilities and clubs that can be accessed by all (small charge applies) Encourage young people to participate in sports activities outside of school hours Kynaston Road Community Centre will: Provide a venue for clubs to hold meetings and events Residents will: Contact the Community Centre Manager for further details on 01743 468646 Resident Involvement Youth Participation continued Grease Monkeys will: Offer young people aged 16 to 24 something to do on a Tuesday evening, based around working on cars. Have fun and learn something new at the same time. Residents will: Contact Nick Langton on 07967 638691 for more information Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400 Childrens Centre Services will: Provide a venue for local stay and plays, Health Visitor clinics, adult and community learning courses and young parent groups Promote the take up of Early Education funding Contact the Family Information Service on 01743 254400 Shrewsbury Toy Lending Library will: Hold sessions every Tuesday 10am – 1pm at Kynaston Road Community Centre. £1 per family/ childminder group includes a health snack for children. Residents will: Contact Katie 07739420541 or Kayla 07979962672 or email toy.library@hotmail.co.uk for further information

16. Resident Involvement Youth Participation Severnside Housing will: Work with partnering agencies to involve and engage young people in Harlescott Grange through events and activities Residents will: Contact Severnside Housing on 0300 300 0059 or email community.development@severnsideho using.co.uk for further information Produce quarterly newsletters in conjunction with the Police to advertise events and promote initiatives The police will: Engage with young people (staffing permitting) to address core police responsibilities of crime, disorder and antisocial behaviour within communities Shropshire Fire and Rescue Service will: Attend information days and events to raise awareness where staffing levels permit Work together to combine information that can be sent out for peak events, such as bonfire night, Christmas etc or where trends are identified Actively take part in meetings where necessary and where staffing levels permit Participate on joint visits with partner agencies in tackling issues around hoarding and fire risks in the early stages Residents will: Contact the local policing team on 101 or email harlescott.lpt@westmercia.pnn.police.uk Residents will: Contact Shropshire Fire and Rescue Service for further information on 01743 260200 or www.shropshirefire.gov.uk Resident Involvement Getting Involved Severnside Housing will: Work with Resident Inspectors and will provide the opportunity to become involved in a Residents group Residents will: Contact Severnside Housing on 0300 300 0059 or email community.development @severnsidehousing.co.uk if you wish to get involved or for further information Provide information on a number of ways in which people can get involved and make a difference Offer a range of online courses through our Housing e-Academy that can be completed at your leisure Carry out estate walkabouts with partners and residents to identify any issues within the area Attend estate walks and contact Severnside Housing if there are areas which require attention Work with other partnering agencies to organise intergenerational activities and projects Your local councillor will: Publish regular newsletters, email group messages, meet with any individuals or groups and be seen around and about at regular intervals Participate in any appropriate community groups, walkabouts and arrange consultation and local planning events Grange Urban Safety Group will: Hold monthly meetings for residents and respond to any issues reported, ensuring action is taken where necessary Offer taster sessions and accredited courses for both Severnside and non- Severnside residents to attend, covering a wide range of topics from financial to back-to-work, safety in the home to hobbies and communities to DIY. Courses are free for Severnside residents but a small charge will apply to non-Severnside residents Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Residents will: Attend the Grange Urban Safety Group meetings to report any issues or find out how to get more involved

17. Environment Grass cutting and open spaces Severnside Housing will: Cut grass on their own land 14 times a year Residents will: Contact Severnside Housing on 0300 300 0059 if there are any problems with these services Remove litter and debris prior to the grass being cut Ensure all rubbish is correctly disposed of Ensure their car parks and drying areas will be visited 6 times a year to be litter picked and 4 times a year for weed control Shropshire Council will: Cut all grass and manage open spaces on Shropshire Council owned land Residents will: Contact Shropshire Council on 0345 678 9000 to report problems with this service Shrewsbury Town Council will: Cut open spaces every 16-21 working days during March to October Residents will: Contact Shrewsbury Town Council on 01743 281010 to report problems with this service Not drop litter in grassed areasRemove large items of litter prior to any cut Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Riversway Church will: Provide a structured volunteer programme to enable residents to contribute effectively to their community Provide facilities for meetings and events Residents will: Contact Riversway Church on 01743 463970 Resident Involvement Getting Involved continued The Grange Sports Centre will: Provide sports facilities for hire Kynaston Road Community Centre will: Provide facilities for hire for the local community Provide a community cafe for events held at the Community Centre Residents will: Contact the Grange Sports Centre on 01743 241397 or email grange.leisure@shropshire.gov.uk or follow on Facebook: TheGrangeSportsCentre for lists of clubs and facilities Residents will: Contact the Community Centre Manager for more details, on 01743 468646 Childrens Centre Services will: Offer local volunteer opportunities as appropriate Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400

18. Environment Dog Fouling Severnside Housing will: Work with partnering agencies to tackle dog fouling and take enforcement action against any tenant who doesn’t clean up after their dog Residents will: Take responsibility for their dogs and clean up after them Report issues with dog fouling to Shropshire Council on 0345 678 9000 and Severnside Housing on 0300 300 0059 Shropshire Council will: Regularly monitor the area and issue fixed penalty fines to owners whose dogs have been caught fouling Residents will: Contact Shropshire Council on 0345 678 9006 or email customer.service@shropshire.gov.uk if they are aware of dog fouling in the area Be aware that they can dispose of bagged dog waste in any street litter bin Residents will: Contact any of the agencies for further information All partners will: Raise awareness of dog fouling and provide doggie bags at events or upon requests Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Estate Management Repairs and Maintenance Severnside Housing will: Complete repairs which have been reported in the following timescales; Emergency repairs - such as severe storm damage, burst water mains - we will attend within 4 hours and make safe within 24 hours Urgent repairs - such as a leaky roof, blocked sink - work will be completed within 7 days Routine repairs - Such as loose floor boards - work will be completed within one calendar month Severnside Tenants will: Report repairs to Severnside Housing on 0300 300 0059 Allow access for Severnside Housing staff to rectify any repairs which have been reported Maintain their property to a good standard and take responsibility for any damage caused Notify Severnside Housing if unable to make an appointment Inspect or survey properties when there is a need to Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Shropshire Council will: Maintain adopted highways, footways, light columns and highway drainage to a well maintained standard Residents will: Contact Shropshire Council on 0345 678 9000 to report any problems with this service Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk

19. Your local councillor will Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Environment Rubbish, Litter and Fly-Tipping continued STAR Project (Street Teams Against Rubbish) will: Arrange regular litter picks in areas of Harlescott Grange that are worst effected by litter and inform local residents of the dates and times Encourage residents to get involved Residents will: Contact Nick Langton on 07967 638691 for more information about how to get involved and inform STAR of any areas of areas you feel are a priority. Severnside Housing will: Carry out quarterly estate inspections Severnside Tenants will: Attend estate walks and notify Severnside Housing on 0300 300 0059 if there are areas which require attention Work with all partnering agencies when dealing with issues which arise from estate inspections Allow access for Severnside Housing staff to carry out new tenancy visit Visit new tenants within 4 weeks of their tenancy starting Discuss what is acceptable behaviour before any tenancy agreement is signed Estate Management Housing Management Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Consult with residents about any proposed changes and also provide the opportunity to residents to raise issues about services they feel need changing Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Stick to the responsibilities of their tenancy agreement and keep gardens and property well-kept and in good condition

20. Environment Rubbish, Litter and Fly-Tipping Severnside Housing will: Remove rubbish from our land which has been fly-tipped Residents will: Report any rubbish which has been fly-tipped to the ASB co-located team on 0345 678 9020 Carry out estate walks to identify any properties and/or communal areas where rubbish has been left Ensure all rubbish is correctly disposed of Arrange litter pick events with the local community Notify Severnside Housing of areas where there are problems with litter Work with partners to identify any individual(s) responsible for fly-tipping and take action where necessary Take responsibility and ensure all rubbish is correctly disposed of Shropshire Council will: Clean the streets of the neighbourhood on a regular basis and empty street litter bins. Aim to take enforcement action against people who drop litter Residents will: Report any rubbish which has been fly-tipped on 0345 678 9006 Not place excess household waste in street litter bins Not drop litter or fly-tip rubbish Investigate and remove any fly-tipping from a highway or public open space. Aim to take enforcement action against those who fly-tip Report any rubbish or fly-tipping on 0345 678 9006 Collect household rubbish once a fortnight Collect recyclable materials once a fortnight Residents Will: Put rubbish out on the day of the bin collection, making sure it is correctly contained in a rubbish bin. On non-collection days ensure bin is kept tidily on own property or in correct bin store Report household and waste collection problems on 0345 678 9007 Needles will be collected within one hour of reporting, in normal working hours and an hour and a half outside of normal working hours Residents Will: report any needles seen in public open spaces on 0345 678 9007 Severnside Housing will: Ensure staff are trained to raise general awareness of welfare reform and the potential impact for customers and the business Severnside Tenants will: Financial Inclusion Riversway will: Hold a Just Credit Union drop-in session every Tuesday morning between 10am and 12pm Provide a Debt Advice Centre that residents can attend upon booking an appointment Residents will: Contact Riversway Church on 01743 463970 Childrens Centre Services will: Work with Shropshire Council Benefit Options Team to provide up-to-date benefit and entitlement information Residents will: Contact Childrens Centre Services at Sunflower House on 01743 452400 Provide budgeting, debt and benefit advice to customers using both in-house resources and our partners through an agreed referral process Plan and deliver campaigns to improve the take up of benefits, promoting the importance of budgeting, ensuring customers are signposted to the relevant agencies to provide a co-ordinated approach to debt, welfare benefit and money advice Promote energy saving measures, through our Affordable Warmth Strategy anf Forum, to reduce household costs Promote the work of Credit Unions and banks, to encourage customers to open accounts and access affordable finance Develop and deliver a programme of Job Clubs, linking to Learning Programme courses Work with partners to provide volunteering, training and work experience opportunities

21. Severnside Housing will: Remove offensive graffiti within 24 hours of it being reported, and any other graffiti promptly Residents will: Not cause vandalism or graffiti Report vandalism and graffiti to the co-located team on 0345 678 9020 / 9006 Report any individuals who are responsible for causing vandalism and graffiti Work with partners to identify the individual(s) who are responsible for any vandalism and graffiti and take enforcement action where necessary Shropshire Council will: Remove graffiti from all council owned property promptly after being reported Remove any offensive or racist material as soon possible and within 24 hours The police will: Appropriately investigate cases of vandalism and graffiti Carry out estate walks along with partnering agencies to identify areas of vandalism and graffiti Residents will: Attend estate walks to help us to identify any areas which require further action Community Safety Vandalism and Graffiti Residents will: Contact the local policing team on 101 or email harlescott.lpt@westmercia.pnn.police.uk Your local councillor will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Cllr. Vernon Bushell Vernon Bushell 49 Gloucester Road, Harlescott Grange, Shrewsbury, Shropshire SY1 3PN Home: 01743 363878 vernon.bushell@shropshire.gov.uk Cllr. Ioan Jones Ioan Jones 39 Worcester Road, Harlescott Grange, Shrewsbury, Shropshire SY1 3LR Home: 01743 441211 ioan.jones-stc@shropshire.gov.uk Your local Councillors for the Harlescott Division / Ward are: Cllr. Vernon Bushell, Shropshire Council Cllr. Ioan Jones, Shrewsbury Town Council Our role is to: Work to improve all aspects of life in our area Represent all residents and groups what ever the issue Influence policy in Council Give leadership and directions To act as advocates for Harlescott To achieve this we believe that: We will deal with all matters raised with us promptly and always report back We are available for consultation and advice at all reasonable times We live in the Division / Ward and regularly visit all areas We will keep in touch through newsletters and email We will keep up to date about what is going on We will participate in as many groups, organisations and community events as possible We will work with all organisations within the Division / Ward inclusing NiSA partners We will have regular surgeries We hope that everyone will feel free to contact us at any time, thank you for reading this.

22. Community Safety Crime Reporting The police will: Employ strategies to effectively deal with crime and ASB Residents will: Let the local policing team know about issues or concerns they have when they are patrolling the area Be available to discuss any issues you may have in relation to crime and ASB and keep you informed of policing activity and of any success in your area Attend meetings to raise any problems or concerns Keep you informed of progress in your case and liaise with partner agencies where appropriate Keep the local policing team up to date of any incidents or developments to the case Provide victim’s or witnesses the necessary support Notify the police should they require any additional support Reply to any messages left with the local policing team Contact the local policing team on 101 or email harlescott.lpt @westmercia.pnn.police.uk Riversway Church will: Provide facilities and support to enable the reporting of hate crime in cooperation with West Mercia Police and Shropshire Council Residents will: Contact Riversway Church on 01743 463970 Grange Urban Safety Group will: Hold monthly resident meetings and respond to any issues raised and ensure action is taken where necessary Residents will: Attend the Grange Urban Safety Group at Hope Church at 7pm on the second Tuesday of every month to report any issues or concerns Map showing the area covered by the Harlescott Grange Neighbourhood Standards Agreement Map data 2013 Google©

23. Community Safety Anti-Social Behaviour (ASB) Severnside Housing will: Respond if appropriate to any reports of ASB within 5 working days or within 24 hours if serious Residents will: Report ASB to the ASB co-located team on 0345 678 9020 Agree an action plan with anyone who is experiencing ASB and agree ways you can report any further incidents In the first instance, look to resolve issues by talking to their neighbours in a calm manner Monitor ASB cases on a regular basis and keep everyone involved updated Keep agencies informed of any incidents or developments Take enforcement action when necessary and provide support for witnesses Take responsibility for their own behaviour and of their family and visitors The police will: Carry out joint visits with Severnside Housing on a regular basis to tackle ASB Residents will: Report ASB to the ASB co-located team on 0345 678 9020 and support the police in providing information in any ASB cases Share information so that action can be taken and victims supported Patrol identified hot spot areas Shropshire Council will: Investigate reports of ASB Residents will: Report ASB to the ASB co-located team on 0345 678 9020 Work with Severnside Housing, the Police and other organisations to tackle any ASB Support agencies in providing information on any ASB cases Your local councillors will: Respond to any issues raised and ensure that they are reported and that action is taken where necessary Residents will: Contact Cllr. Vernon Bushell on 01743 363878 or email vernon.bushell@shropshire.gov.uk or Cllr. Ioan Jones on 01743 441211 or email ioan.jones-stc@shropshire.gov.uk Help and support you to feel safe in your home and to report ASB Report ASB to the ASB co-located team on 0345 678 9020 Work closely in partnership with other agencies to tackle reports of ASB Useful contact numbers Key contact numbers for agencies working in the neighbourhood: Just Credit Union 01743 252325 Citizens Advice Bureau 08444 99 11 00 Crimestoppers 0800 555 111 Hate Crime Reporting 101 or 0345 678 9020 The Grange School 01743 445493 The Grange Primary School 01743 462984 Greenacres School 01743 464570 Reporting Anti-Social Behaviour 0345 678 9020 Severnside Housing 01743 285000 or 0300 300 0059 Shrewsbury Friendly Neighbours 01743 235505 Shrewsbury Town Council 01743 281010 Shrewsbury Amateur Boxing Club 07940 585341 AMF Bowling 0844 826 3032 Shropshire Council 0345 678 9000 Surestart 01743 452400 Shropshire Fire and Rescue If it’s an emergency dial 999 If it’s not an emergency dial 01743 260200 Victim Support Shropshire 0300 303 1977 West Mercia Police If it’s an emergency dial 999 If it’s not an emergency dial 101 The Grange Urban Safety Group 0300 300 0059 Your local councillors Cllr. Vernon Bushell Shropshire Council 01743 231834 or 07967 657028 Cllr. Ioan Jones Shrewsbury Town Council 01743 441211 Basra Stores 01743 352008 Hope Church 01743 272465 Kynaston Road Community Centre 01743 468646 The Grange Sports Centre 01743 241397 Shrewsbury Toy Lending Library Katie on 07739 420541 or Kayla on 07979962672

24. HATE CRIME... ...we wonít tolerate it Shropshire is committed to action on Hate Crime or any incident motivated by prejudice and hate. This includes crimes based on: Race Disability Sexual orientation Faith Report it Call the Police on 101 (non-emergency) or call Victim Support on 0300 303 1974 (free and confidential) All The Kings Men Scuplture Walk All the Kings Men is a sculpture walk around Harlescott Grange, where King Henry camped before winning the Battle of Shrewsbury in July 1403. The walk is designed to stimulate gentle exercise, at the same time as helping people understand the important history of Harlescott Grange. It is a one mile circular route which you can join at any point, and includes six sculptures about the Battle of Shrewsbury. All of the sculptures were created by local artists who found inspiration and practical assistance through their work with people from local schools and groups including The Grange Secondary School The Grange Junior School The Learning Pocket Art Group Greenacres Primary School The Grange Youth Centre Along the walk are 35 pavement ‘waymarkers’, which were individually designed by members of the local community to mark the route of the sculpture trail. Hate Crime Hate crimes are any crimes that are targeted at a person because of hostility or prejudice towards that person’s: • disability • race or ethnicity • religion or belief • sexual orientation • transgender identity This can be committed against a person or property. A victim does not have to be a member of the group at which the hostility is targeted. In fact, anyone could be a victim of a hate crime. Hate crime can take many forms including: • physical attacks - such as physical assault, damage to property, offensive graffiti, neighbour disputes and arson • threat of attack - including offensive letters, abusive or obscene telephone calls, groups hanging around to intimidate and unfounded, malicious complaints • verbal abuse or insults - offensive leaflets and posters, abusive gestures, dumping of rubbish outside homes or through letterboxes, and bullying at school or in the workplace.

25. Our commitment By agreeing to abide by the contents of the NiSA, residents and partners are committing to the wellbeing of Harlescott Grange and understand that a ‘good neighbour’ approach and tolerant attitude is needed from everyone. We will make sure that we respect each other regardless of any differences and will think about how our behaviour may have an impact on others. All partners will work in Harlescott Grange to: Assist residents to resolve problems between themselves Prevent problems from happening in the first place Tackle the root cause of any problem by sharing information with partners Not tolerate crime, anti-social behaviour, vandalism and graffiti Take appropriate action to tackle anti-social behaviour, nuisance or crime Take all reports of anti-social behaviour seriously and deal with them sensitively and confidentially and offer support for witnesses Encourage people to respect each other and be more involved within the community How will this agreement be monitored? This Neighbourhood Standards Agreement will be reviewed following the first six months by Severnside’s Resident Inspectors to ensure the residents and partners are delivering what we promise. From then on, it will be reviewed annually. All The Kings Men sculpture walk Map of the route

26. What is a Neighbourhood Standards Agreement (NiSA)? We believe that everyone should have the right to live in a clean, peaceful and safe environment. This NiSA will encourage residents to take more interest within the community, and will inspire people to take more responsibility within the community and neighbourhood. The NiSA outlines the importance of residents and partnering agencies working together to improve and maintain standards and making it clear who is responsible for what. The purpose of this NiSA is for the community to have an active part in the decision making process on their estate. The partners to this agreement are: Severnside Housing Shropshire Council Your local Councillor West Mercia Police Shrewsbury Town Council Shropshire Fire and Rescue Riversway Church Grange Urban Safety Group The Grange Sports Centre Kynaston Road Community Centre Hope Church Grease Monkeys STAR Project (Street Teams Against Rubbish) Childrens Centre Services Toy Lending Library

27. Harlescott Grange Neighbourhood Standards Agreement Thank you for taking the time to read this Neighbourhood Standards Agreement. As a resident of Harlescott Grange, we hope you agree that looking after the neighbourhood is not just the responsibility of all the partnering agencies which work in the area. What you do is vital... The Harlescott Grange Neighbourhood Standards Agreement sets the standards we have agreed to as a community. I agree with these standards and will abide by them. Name Address Signature Date If every resident signs the agreement it will mean a massive commitment by you, the residents, which will help to improve and strengthen the future of the area. Be proud; join us to shape the future of Harlescott Grange. Let’s: Be proud of your homes Help to look after the appearance of the estate and surroundings Show consideration to your neighbours Please cut out this page (KEEP THE BOOKLET FOR REFERENCE) Please return to Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA Contents What is a Neighbourhood Standards Agreement (NiSA)? 3 Our Commitment 4 Hate Crime 5 Community Safety 6 Anti-social behaviour 6 Crime reporting 7 Vandalism and graffiti 8 Environment 9 Rubbish, litter and fly-tipping 9 Dog fouling 11 Grass cutting and open spaces 12 Resident Involvement 13 Youth participation 13 Getting involved 16 Estate Management 18 Repairs and maintenance 18 Housing management 19 Financial Inclusion 20 Employment & money advice 20 Local Councillors 21 Map of the area covered by this NiSA 22 Useful contact numbers 23 All The Kings Men - sculpture walk 24 Map of the walk 25

28. Harlescott Grange Neighbourhood Standards Agreement An agreement between: and residents of Harlescott Grange This document is also available in: For copies of this information in an alternative format, please contact Severnside Housing on 01743 285000 or 0300 300 0059. Kynaston Road Community Centre

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